service FORD SUPER DUTY 2003 1.G Owner's Guide

before the Board, this is not a requirement and the Board will decide the
case whether or not an oral presentation is made. An oral presentation
maybe requested bythe Board as well.
Making a decision
Board members review all available information related to each
complaint, including oral presentations, and arrive at a fair and impartial
decision. Board review maybe terminated at anytime byeither party.
Everyeffort is made to decide the case within 40 days of the date that
all requested information is received bythe Board. Since the Board
generallymeets once a month, it maytake longer for the Board to
consider some cases.
After a case is reviewed, the Board mails you a decision letter and a
form on which to accept or reject the Board’s decision. The decisions of
the Board are binding on Ford (and, in some cases, on the dealer) but
not on consumers who are free to pursue other remedies available to
them under state or federal law.
To request a DSB Brochure/Application
For a brochure/application, speak to your dealer or write/call to the
Board at the following address/phone number:
Dispute Settlement Board
P.O. Box 5120
Southfield, MI 48086–5120
1–800–428–3718
You mayalso contact the North American Customer Relationship Center
at 1-800-392-3673 (Ford), TDD for the hearing impaired: 1-800-232-5952
or bywriting to the Center at the following address:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
UTILIZING THE MEDIATION/ARBITRATION PROGRAM
(CANADA ONLY)
In those cases where you continue to feel that the efforts by Ford and
the dealer to resolve a factory-related vehicle service concern have been
unsatisfactory, Ford of Canada participates in an impartial third party
mediation/arbitration program administered bythe Canadian Motor
Vehicle Arbitration Plan (CAMVAP).
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The CAMVAP program is a straight-forward and relativelyspeedy
alternative to resolve a disagreement when all other efforts to produce a
settlement have failed. This procedure is without cost to you and is
designed to eliminate the need for lengthyand expensive legal
proceedings.
In the CAMVAP program, impartial third-partyarbitrators conduct
hearings at mutuallyconvenient times and places in an informal
environment. These impartial arbitrators review the positions of the
parties, make decisions and, when appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair, and final; the arbitrator’s
award is binding both to you and Ford of Canada.
CAMVAP services are available in all territories and provinces. For more
information, without charge or obligation, call your CAMVAP Provincial
Administrator directlyat 1-800-207-0685.
GETTING ASSISTANCE OUTSIDE THE U.S. AND CANADA
Before exporting your vehicle to a foreign country, contact the
appropriate foreign embassyor consulate. These officials can inform you
of local vehicle registration regulations and where to find unleaded fuel.
If you cannot find unleaded fuel or can only get fuel with an anti-knock
index lower than is recommended for your vehicle, contact a district or
owner relations/customer relationship office.
The use of leaded fuel in your vehicle without proper conversion may
damage the effectiveness of your emission control system and may cause
engine knocking or serious engine damage. Ford Motor Company/Ford of
Canada is not responsible for anydamage caused byuse of improper
fuel.
In the United States, using leaded fuel mayalso result in difficulty
importing your vehicle back into the U.S.
If your vehicle must be serviced while you are traveling or living in
Central or South America, the Caribbean, or the Middle East, contact the
nearest Ford dealership. If the dealership cannot help you, write or call:
FORD MOTOR COMPANY
WORLDWIDE DIRECT MARKET OPERATIONS
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
FAX: (313) 390-0804
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If you are in another foreign country, contact the nearest Ford
dealership. If the dealership employees cannot help you, they can direct
you to the nearest Ford affiliate office.
If you buy your vehicle in North America and then relocate outside of
the U.S. or Canada, register your vehicle identification number (VIN) and
new address with Ford Motor CompanyWorldwide Direct Market
Operations.
ORDERING ADDITIONAL OWNER’S LITERATURE
To order the publications in this portfolio, contact Helm, Incorporated at:
HELM, INCORPORATED
P.O. Box 07150
Detroit, Michigan 48207
Or call:
For a free publication catalog, order toll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST
Helm, Incorporated can also be reached bytheir website:
www.helminc.com.
(Items in this catalog may be purchased by credit card, check or
money order.)
Obtaining a French owner’s guide
French Owner’s Guides can be obtained from your dealer or by writing to
Ford Motor Companyof Canada, Limited, Service Publications, P.O. Box
1580, Station B, Mississauga, Ontario L4Y 4G3.
IN CALIFORNIA (U.S. ONLY)
California Civil Code Section 1793.2(d) requires that, if a manufacturer
or its representative is unable to repair a motor vehicle to conform to the
vehicle’s applicable express warrantyafter a reasonable number of
attempts, the manufacturer shall be required to either replace the
vehicle with one substantiallyidentical or repurchase the vehicle and
reimburse the buyer in an amount equal to the actual price paid or
payable by the consumer (less a reasonable allowance for consumer
use). The consumer has the right to choose whether to receive a refund
or replacement vehicle.
California Civil Code Section 1793.22(b) presumes that the manufacturer
has had a reasonable number of attempts to conform the vehicle to its
applicable express warranties if, within the first 18 months of ownership
of a new vehicle or the first 29,000 km (18,000 miles), whichever occurs
first:
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1. Two or more repair attempts are made on the same nonconformity
likelyto cause death or serious bodilyinjuryOR
2. Four or more repair attempts are made on the same nonconformity(a
defect or condition that substantiallyimpairs the use, value or safetyof
the vehicle) OR
3. The vehicle is out of service for repair of nonconformities for a total of
more than 30 calendar days (not necessarily all at one time)
In the case of 1 or 2 above, the consumer must also notifythe
manufacturer of the need for the repair of the nonconformityat the
following address:
Ford Motor Company
16800 Executive Plaza Drive
Mail Drop 3NE-B
Dearborn, MI 48126
REPORTING SAFETY DEFECTS (U.S. ONLY)
If you believe that your vehicle has
a defect which could cause a crash
or could cause injuryor death, you
should immediatelyinform the National HighwayTraffic Safety
Administration (NHTSA) in addition to notifying Ford Motor Company.
If NHTSA receives similar complaints, it mayopen an investigation, and
if it finds that a safetydefect exists in a group of vehicles, it mayorder a
recall and remedycampaign. However, NHTSA cannot become involved
in individual problems between you, your dealer, or Ford Motor
Company.
To contact NHTSA, you mayeither call the Auto SafetyHotline toll-free
at 1–800–424–9393 (or 366–0123 in the Washington D.C. area) or write
to:
NHTSA
U.S. Department of Transportation
Washington, D.C. 20590
You can also obtain other information about motor vehicle safetyfrom
the Hotline.
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183

SERVICE RECOMMENDATIONS
To help you service your vehicle:
•We highlight do-it-yourself items in the engine compartment for easy
location.
•We provide a scheduled maintenance guide which makes tracking
routine service easy.
If your vehicle requires professional service, your dealership can provide
the necessaryparts and service. Check yourWarranty Guide/Owner
Information Guideto find out which parts and services are covered.
Use onlyrecommended fuels, lubricants, fluids and service parts
conforming to specifications. Motorcraft parts are designed and built to
provide the best performance in your vehicle.
PRECAUTIONS WHEN SERVICING YOUR VEHICLE
•Do not work on a hot engine.
•Make sure that nothing gets caught in moving parts.
•Do not work on a vehicle with the engine running in an enclosed
space, unless you are sure you have enough ventilation.
•Keep all open flames and other burning (cigarettes) material away
from the batteryand all fuel related parts.
Working with the engine off
•Automatic transmission:
1. Set the parking brake and shift to P (Park).
2. Turn off the engine and remove the key.
3. Block the wheels.
•Manual transmission:
1. Set the parking brake, depress the clutch and place the gearshift in 1
(First).
2. Turn off the engine and remove the key.
3. Block the wheels.
Working with the engine on
•Automatic transmission:
1. Set the parking brake and shift to P (Park).
2. Block the wheels.
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191

5. Locate and carefullyremove the
engine oil level indicator (dipstick).
6. Wipe the indicator clean. Insert the indicator fully, then remove it
again.
•If the oil level isbetween the MIN and MAX marks,the oil level is
acceptable.DO NOT ADD OIL.
•If the oil level is below the MIN
mark, add enough oil to raise the
level within the MIN-MAX range.
•Oil levels above the MAX mark maycause engine damage. Some oil
must be removed from the engine bya service technician.
7. Put the indicator back in and ensure it is fullyseated.
Adding engine oil
1. Check the engine oil. For instructions, refer toChecking the engine
oilin this chapter.
2. If the engine oil level is not within the normal range, add onlycertified
engine oil of the recommended viscosity. Remove the engine oil filler cap
and use a funnel to pour the engine oil into the opening.
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195

BATTERY
Your vehicle is equipped with a
Motorcraft maintenance-free battery
which normallydoes not require
additional water during its life of
service.
However, for severe usage or in high temperature climates, check the
batteryelectrolyte level. Refer to the scheduled maintenance guide for
the service interval schedules.
Keep the electrolyte level in each cell up to the “level indicator”.
Do not overfill the battery cells.
If the electrolyte level in the battery is low, you can add plain tap water
to the battery, as long as y ou do not use hard water (water with a high
mineral or alkali content). If possible, however, tryto onlyfill the battery
cells with distilled water. If the batteryneeds water often, have the
charging system checked.
If your battery has a cover/shield, make sure it is reinstalled
after the battery has been cleaned or replaced.
For longer, trouble-free operation, keep the top of the batteryclean and
dry. Also, make certain the batterycables are always tightlyfastened to
the batteryterminals.
If you see any corrosion on the battery or terminals, remove the cables
from the terminals and clean with a wire brush. You can neutralize the
acid with a solution of baking soda and water.
When the batteryis disconnected or a new batteryinstalled, the
transmission must learn its adaptive strategy. As a result of this, the
transmission mayshift firmly. This operation is considered normal and
will fullyupdate transmission operation to its optimum shift feel.
Batteries normallyproduce explosive gases which can cause
personal injury. Therefore, do not allow flames, sparks or lighted
substances to come near the battery. When working near the battery,
always shield your face and protect your eyes. Always provide proper
ventilation.
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197

When the engine is cold, check the
level of the engine coolant in the
reservoir.
•The engine coolant should be at the “cold fill level” or within the “cold
fill range” as listed on the engine coolant reservoir (depending upon
application).
•Refer to the Scheduled Maintenance Guide for service interval
schedules.
•Be sure to read and understandPrecautions when servicing your
vehiclein this chapter.
If the engine coolant has not been checked at the recommended interval,
the engine coolant reservoir maybecome low or empty. If the reservoir is
low or empty, add engine coolant to the reservoir. Refer toAdding
engine coolantin this chapter.
Note:Automotive fluids are not interchangeable; do not use engine
coolant, antifreeze or windshield washer fluid outside of its specified
function and vehicle location.
Adding engine coolant
When adding coolant, make sure it is a 50/50 mixture of engine coolant
and distilled water. Add the mixture to the coolant reservoir,when the
engine is cool, until the appropriate fill level is obtained.
Do not add engine coolant when the engine is hot. Steam and
scalding liquids released from a hot cooling system can burn you
badly. Also, you can be burned if you spill coolant on hot engine parts.
COLD FILL
RANGEMAX
MIN
Maintenance and Specifications
200

Do not put engine coolant in the windshield washer fluid
container. If sprayed on the windshield, engine coolant could
make it difficult to see through the windshield.
The cooling system in your vehicle is filled with either green-colored
Motorcraft Premium Engine Coolant meeting Ford specification
ESE-M97B44–A or yellow-colored Motorcraft Premium Gold Engine
Coolant meeting Ford Specification WSS-M97B51–A1. To determine your
vehicle’s coolant type (color), check your coolant reservoir.
•Add Motorcraft Premium Engine Coolant (green-colored),
VC-4–A (U.S.) or CXC-10 (Canada) or Motorcraft Premium
Gold Engine Coolant (yellow-colored), VC-7–A (VC-7–B in
Oregon), depending on the type of coolant originally equipped
in your vehicle.If you are unsure which type of coolant your vehicle
requires, check your coolant reservoir or contact your local dealer.
Note:Use of Motorcraft Cooling System Stop Leak Pellets, VC-6,
darkens the color of Motorcraft Premium Gold Engine Coolant from
yellow to golden tan.
•Do not add/mix an orange-colored, extended life coolant such
as Motorcraft Speciality Orange Engine Coolant, VC-2 (US) or
CXC-209 (Canada), meeting Ford specification WSS-M97B44–D
with the factory-filled coolant.Mixing Motorcraft SpecialityOrange
Engine Coolant or anyorange-colored extended life product with your
factoryfilled coolant can result in degraded corrosion protection.
•A large amount of water without engine coolant maybe added, in case
of emergency, to reach a vehicle service location. In this instance, the
cooling system must be drained and refilled with a 50/50 mixture of
engine coolant and distilled water as soon as possible. Water alone
(without engine coolant) can cause engine damage from corrosion,
overheating or freezing.
•Do not use alcohol, methanol, brine or any engine coolants
mixed with alcohol or methanol antifreeze (coolant).Alcohol
and other liquids can cause engine damage from overheating or
freezing.
•Do not add extra inhibitors or additives to the coolant.These
can be harmful and compromise the corrosion protection of the engine
coolant.
•Do not mix with recycled coolant unless from a Ford-approved
recycling process (seeUse of Recycled engine coolantsection).
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201

•Decreased engine coolant concentrations below 40% will
decrease the corrosion protection characteristics of the engine
coolant and may cause engine damage.
•Decreased engine coolant concentrations below 40% will
decrease the freeze protection characteristics of the engine
coolant and may cause engine damage.
•Refer to the chart on the coolant container to ensure the
coolant concentration in your vehicle will provide adequate
protection at the temperatures in which you drive.
Vehicles driven year-round in non-extreme climates should use a 50/50
mixture of engine coolant and distilled water for optimum cooling system
and engine protection.
What you should know about fail-safe cooling (if equipped)
If the engine coolant supplyis depleted, this feature allows the vehicle to
be driven temporarilybefore incremental component damage is incurred.
The “fail-safe” distance depends on ambient temperatures, vehicle load
and terrain.
How fail-safe cooling works
If the engine begins to overheat:
•The engine coolant temperature
gauge will move to the red (hot)
area.
•The
andsymbol will
illuminate.
•TheService Engine Soon
indicator light will illuminate.
If the engine reaches a preset
over-temperature condition, the engine will automaticallyswitch to
alternating cylinder operation. Each disabled cylinder acts as an air
pump and cools the engine.
When this occurs the vehicle will still operate. However:
•The engine power will be limited.
•The air conditioning system will be disabled.
Continued operation will increase the engine temperature and the engine
will completelyshut down, causing steering and braking effort to
increase.
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204