service schedule FORD SUPER DUTY 2016 3.G Owners Manual

SYNC™
General Information...................................329
Using Voice Recognition............................331
Using SYNC™ With Your Phone............334
SYNC™ Applications and Services......347
SYNC™ AppLink ™
.....................................355
Using SYNC™ With Your Media Player............................................................357
SYNC™ Troubleshooting
..........................367
MyFord Touch ™
General Information
...................................376
Settings...........................................................384
Entertainment...............................................397
Phone................................................................414
Information....................................................422
Climate.............................................................431
Navigation......................................................434
MyFord Touch ™ Troubleshooting........443
Accessories
Accessories...................................................450
Auxiliary Switches
........................................451
Extended Service Plan (ESP)
Extended Service Plan (ESP).................454
Scheduled Maintenance
General Maintenance Information.......456
Normal Scheduled Maintenance
..........459
Special Operating Conditions Scheduled Maintenance............................................460
Scheduled Maintenance Record...........465
Appendices
End User License Agreement
..................475
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CALIFORNIA PROPOSITION 65
WARNINGS
Some constituents of engine
exhaust, certain vehicle components,
certain fluids contained in vehicles
and certain products of component wear
contain or emit chemicals known to the
State of California to cause cancer and
birth defects or other reproductive harm. Battery posts, terminals and related
accessories contain lead and lead
compounds, chemicals known to the
State of California to cause cancer and
reproductive harm. Batteries also contain
other chemicals known to the State of
California to cause cancer. Wash your
hands after handling. PERCHLORATE
Certain components in your vehicle such
as airbag modules, safety belt
pretensioners and remote control batteries
may contain perchlorate material. Special
handling may apply for service or vehicle
end of life disposal.
For more information visit:
Web Address
www.dtsc.ca.gov/hazardouswaste/ perchlorate
FORD CREDIT
(U.S. Only)
Ford Credit offers a full range of financing
and lease plans to help you acquire your
vehicle. If you have financed or leased your
vehicle through Ford Credit, thank you for
your business. For your convenience we offer a number
of ways to contact us, as well as to help
manage your account.
Phone: 1-800-727-7000
For more information regarding Ford Credit,
as well as to access Account Manager,
please go to www.fordcredit.com.
REPLACEMENT PARTS
RECOMMENDATION
Your vehicle has been built to the highest
standards using quality parts. We
recommend that you demand the use of
genuine Ford and Motorcraft parts
whenever your vehicle requires scheduled
maintenance or repair. You can clearly
identify genuine Ford and Motorcraft parts
by looking for the Ford, FoMoCo or
Motorcraft branding on the parts or their
packaging.
Scheduled Maintenance and
Mechanical Repairs
One of the best ways for you to make sure
that your vehicle provides years of service
is to have it maintained in line with our
recommendations using parts that
conform to the specifications detailed in
this Owner
’s Manual. Genuine Ford and
Motorcraft parts meet or exceed these
specifications.
Collision Repairs
We hope that you never experience a
collision, but accidents do happen. Genuine
Ford replacement collision parts meet our
stringent requirements for fit, finish,
structural integrity, corrosion protection
and dent resistance. During vehicle
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Engine Oil Pressure Gauge
Indicates engine oil pressure. The needle
should stay in the normal operating range
(between L and H). If the needle falls
below the normal range, stop the vehicle,
turn off the engine and check the engine
oil level. Add oil if needed. If the oil level is
correct, have your vehicle checked by your
authorized dealer.
Engine Coolant Temperature
Gauge
WARNING
Never remove the coolant reservoir
cap while the engine is running or hot.
Indicates engine coolant temperature. At
normal operating temperature, the level
indicator will be in the normal range. If the
engine coolant temperature exceeds the
normal range, stop the vehicle as soon as
safely possible, switch off the engine and
let the engine cool.
Transmission Fluid Temperature
Gauge
Indicates transmission fluid temperature.
At normal operating temperature, the level
indicator will be in the normal range. If the
transmission fluid temperature exceeds
the normal range, stop the vehicle as soon
as safely possible and verify the airflow is
not restricted such as snow or debris
blocking airflow through the grill. Also,
higher than normal operating temperature
can be caused by special operation
conditions (i.e. snowplowing, towing or
off-road use). Refer to Special operating
conditions in the scheduled maintenance
information for instructions. Operating the transmission for extended periods of time
with the gauge in the higher than normal
area may cause internal transmission
damage. Altering the severity of the driving
conditions is recommended to lower the
transmission temperature into the normal
range. If the gauge continues to show high
temperatures, see your authorized dealer.
Fuel Gauge
Note:
The fuel gauge may vary slightly
when your vehicle is moving or on a gradient.
Switch the ignition on. The fuel gauge will
indicate approximately how much fuel is
left in the fuel tank. The arrow adjacent to
the fuel pump symbol indicates on which
side of your vehicle the fuel filler door is
located.
The needle should move toward F when
you refuel your vehicle. If the needle points
to E after adding fuel, this indicates your
vehicle needs service soon.
After refueling some variability in needle
position is normal:
• It may take a short time for the needle
to reach F after leaving the gas station.
This is normal and depends upon the
slope of pavement at the gas station.
• The fuel amount dispensed into the
tank is a little less or more than the
gauge indicated. This is normal and
depends upon the slope of pavement
at the gas station.
• If the gas station nozzle shuts off
before the tank is full, try a different
gas pump nozzle.
Low Fuel Reminder
A low fuel reminder triggers when the fuel
gauge needle is at 1/16th.
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Action
Message
The selective catalytic reduction system detects low exhaustfluid. The engine will eventually enter into an idle only mode.
You must replenish the diesel exhaust fluid to resume normal
operation of your vehicle. Refer to your diesel supplement for more information.
ENGINE IDLED SOON
EXHAUST FLUID EMPTY
A problem exists with the selective catalytic reduction system.The vehicle will enter into an idle-only mode. If the exhaust
fluid is empty, you must replenish the diesel exhaust fluid to
resume normal operation of your vehicle. Refer to your diesel supplement for more information.
ENGINE IDLED - SEE
OWNER’ S MANUAL
EXHAUST FLUID EMPTY
The selective catalytic reduction system detects a fault. Thevehicle ’s top speed will become limited in the displayed
distance starting at 50 miles (80 km) and count down from
this point. Refer to your diesel supplement for more informa- tion. Have the system checked by an authorized dealer.
IN XX MILES, SPEED
LIMITED TO 50 MPH EXHAUST FLUIDSYSTEM FAULT
The selective catalytic reduction system detects a fault. The
vehicle ’s top speed will become limited upon restarting. Refer
to your diesel supplement for more information. Have the system checked by an authorized dealer.
SPEED LIMITED TO 50
MPH UPON RESTART EXHAUST FLUIDSYSTEM FAULT
The selective catalytic reduction system detects a fault. The
vehicle ’s top speed is limited. Refer to your diesel supplement
for more information. Have the system checked by an authorized dealer.
SPEED LIMITED TO 50
MPH EXHAUST FLUID SYSTEM FAULT
A fuel filter change is required. See Normal Scheduled
Maintenance (page 459).
FUEL FILTER CHANGE
REQUIRED
You must have your vehicle serviced by an authorized dealer
if approximately two hours after the EXHAUST OVERLOADED DRIVE TO CLEAN message has displayed and you have not
driven your vehicle above 30 mph (48 km/h) for at least 20 minutes to clean the diesel particulate filter. Refer to your diesel supplement for more information.
EXHAUST OVER LIMIT
SERVICE NOW
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The scheduled maintenance items listed
in scheduled maintenance information are
essential to the life and performance of
your vehicle and to its emissions system.
See Scheduled Maintenance (page 456).
If you use parts other than Ford, Motorcraft
or Ford-authorized parts for maintenance
replacements, or for service of
components affecting emission control,
such non-Ford parts should be the
equivalent to genuine Ford Motor Company
parts in performance and durability.
Illumination of the service engine soon
indicator, charging system warning light or
the temperature warning light, fluid leaks,
strange odors, smoke or loss of engine
power could indicate that the emission
control system is not working properly.
An improperly operating or damaged
exhaust system may allow exhaust to
enter the vehicle. Have a damaged or
improperly operating exhaust system
inspected and repaired immediately.
Do not make any unauthorized changes to
your vehicle or engine. By law, vehicle
owners and anyone who manufactures,
repairs, services, sells, leases, trades
vehicles, or supervises a fleet of vehicles
are not permitted to intentionally remove
an emission control device or prevent it
from working. Information about your
vehicle
’s emission system is on the Vehicle
Emission Control Information Decal
located on or near the engine. This decal
also lists engine displacement
Please consult your warranty information
for complete details. On-Board Diagnostics (OBD-II)
Your vehicle has a computer known as the
on-board diagnostics system (OBD-II) that
monitors the engine
’s emission control
system. The system protects the
environment by making sure that your
vehicle continues to meet government
emission standards. The OBD-II system
also assists a service technician in properly
servicing your vehicle. When the service engine soon
indicator illuminates, the OBD-II
system has detected a
malfunction. Temporary malfunctions may
cause the service engine soon indicator to
illuminate.
Examples of temporary malfunctions are:
• the vehicle has run out of fuel —the
engine may misfire or run poorly
• poor fuel quality or water in the
fuel —the engine may misfire or run
poorly
• the fuel fill inlet may not have closed
properly. See Refueling (page 144).
• driving through deep water —the
electrical system may be wet.
You can correct these temporary
malfunctions by filling the fuel tank with
good quality fuel, properly closing the fuel
fill inlet or letting the electrical system dry
out. After three driving cycles without these
or any other temporary malfunctions
present, the service engine soon indicator
should stay off the next time you start the
engine. A driving cycle consists of a cold
engine startup followed by mixed
city/highway driving. No additional vehicle
service is required.
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•
Service your vehicle more frequently if
you tow a trailer. See your scheduled
maintenance information.
• If you use a rental trailer, follow the
instructions the rental agency gives
you.
See Load limits in the Load Carrying
chapter for load specification terms found
on the tire label and Safety Compliance
label and instructions on calculating your
vehicle's load.
Remember to account for the trailer
tongue weight as part of your vehicle load
when calculating the total vehicle weight.
Trailer Towing Connector When attaching the trailer wiring connector
to your vehicle, only use a proper fitting
connector that works with the vehicle and
trailer functions. Some seven-position
connectors may have the SAE J2863 logo,
which confirms that it is the proper wiring
connector and works correctly with your
vehicle.
Function
Color
Left turn signal and stop lamp
Yellow
Ground (-)
White
Electric brakes
Blue Function
Color
Right turn signal and stop
lamp
Green
Battery (+)
Orange
Running lights
Brown
Reverse lights
Grey
Dynamic Hitching Using the Rear
View Camera System
Note: Active guidelines and fixed guidelines
are only available when the transmission is
in reverse (R).
Use the centerline (B) guideline to assist
you in setting your steering wheel properly
to help align the trailer hitch and tongue.
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•
The tire air pressures recommended
for general driving are on the vehicle ’s
Safety Certification Label. The
maximum cold inflation pressure for
the tire and associated load rating is
on the tire sidewall. Tire air pressure
may require re-adjustment within these
pressure limits to accommodate the
additional weight of the snowplow
installation.
• Federal and some local regulations
require additional exterior lamps for
snowplow-equipped vehicles. Consult
your authorized dealer for additional
information.
Operating the Vehicle with the
Snowplow Attached
Note: Do not use your vehicle for snow
removal until you have driven at least
500 mi (800 km).
Ford recommends vehicle speed does not
exceed
45 mph (72 km/h) when
snowplowing.
The attached snowplow blade restricts
airflow to the radiator, and may cause the
engine to run at a higher temperature:
Attention to engine temperature is
especially important when outside
temperatures are above freezing. Angle
the blade to maximize airflow to the
radiator and monitor engine temperature
to determine whether a left or right angle
provides the best performance.
Follow the severe duty schedule in your
Scheduled Maintenance information for
engine oil and transmission fluid change
intervals. Snowplowing with your Airbag
Equipped Vehicle WARNINGS
Do not attempt to service, repair, or
modify the airbag supplemental
restraint system (SRS) or its fuses.
Contact an authorized dealer. Additional equipment such as
snowplow equipment may affect the
performance of the airbag sensors
increasing the risk of injury. Please refer to
the Body Builders Layout Book for
instructions about the appropriate
installation of additional equipment. All occupants of the vehicle,
including the driver, should always
properly wear their safety belts, even
when provided with an airbag
supplemental restraint system (SRS). Your vehicle is equipped with a driver and
passenger airbag supplemental restraint
system. The supplemental restraint system
will activate in certain frontal and offset
frontal collisions when the vehicle sustains
sufficient frontal deceleration.
Careless or high speed driving while
plowing snow that results in sufficient
vehicle decelerations can deploy the
airbag. Such driving also increases the risk
of accidents
Never remove or defeat the tripping
mechanisms designed into the snow
removal equipment by its manufacturer.
Doing so may cause damage to the vehicle
and the snow removal equipment as well
as possible airbag deployment.
Engine temperature while plowing
When driving with a plow, your engine may
run at a higher temperature than normal
because the attached snowplow blade will
restrict airflow to the radiator.
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GETTING THE SERVICES YOU
NEED
Warranty repairs to your vehicle must be
performed by an authorized dealer. While
any authorized dealer handling your vehicle
line will provide warranty service, we
recommend you return to your selling
authorized dealer who wants to ensure
your continued satisfaction.
Please note that certain warranty repairs
require special training and equipment, so
not all authorized dealers are authorized
to perform all warranty repairs. This means
that, depending on the warranty repair
needed, you may have to take your vehicle
to another authorized dealer.
A reasonable time must be allowed to
perform a repair after taking your vehicle
to the authorized dealer. Repairs will be
made using Ford or Motorcraft® parts, or
remanufactured or other parts that are
authorized by Ford.
Away From Home
If you are away from home when your
vehicle needs service, contact the Ford
Customer Relationship Center or use the
online resources listed below to find the
nearest authorized dealer.
In the United States:
Mailing address
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48126
Telephone
1-800-392-3673 (FORD)
(TDD for the hearing impaired:
1-800-232-5952)
Additional information and resources are
available online:
Website
www.owner.ford.com
These are some of the items that can be
found online:
• U.S. dealer locator by Dealer Name,
City/State or Zip Code.
• Owner Manuals.
• Maintenance Schedules.
• Recalls.
• Ford Extended Service Plans.
• Ford Genuine Accessories.
• Service specials and promotions.
In Canada:
Mailing address
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6K 0C8
Telephone
1-800-565-3673 (FORD) Website
www.ford.ca
Twitter
@FordServiceCA (English Canada)
@FordServiceQC (Quebec)
Additional Assistance
If you have questions or concerns, or are
unsatisfied with the service you are
receiving, follow these steps:
1. Contact your Sales Representative or Service Advisor at your selling or
servicing authorized dealer.
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You are required to submit your warranty
dispute to BBB AUTO LINE before asserting
in court any rights or remedies conferred
by California Civil Code Section 1793.22(b).
You are also required to use BBB AUTO
LINE before exercising rights or seeking
remedies created by the Federal
Magnuson-Moss Warranty Act, 15 U.S.C.
sec. 2301 et seq. If you choose to seek
redress by pursuing rights and remedies
not created by California Civil Code Section
1793.22(b) or the Magnuson-Moss
Warranty Act, resort to BBB AUTO LINE is
not required by those statutes.
THE BETTER BUSINESS
BUREAU (BBB) AUTO LINE
PROGRAM (U.S. ONLY)
Your satisfaction is important to Ford
Motor Company and to your dealer. If a
warranty concern has not been resolved
using the three-step procedure outlined
earlier in this chapter in the Getting the
Services you need section, you may be
eligible to participate in the BBB AUTO
LINE program.
The BBB AUTO LINE program consists of
two parts – mediation and arbitration.
During mediation, a representative of the
BBB will contact both you and Ford Motor
Company to explore options for settlement
of the claim. If an agreement is not reached
during mediation or you do not want to
participate in mediation, and if your claim
is eligible, you may participate in the
arbitration process. An arbitration hearing
will be scheduled so that you can present
your case in an informal setting before an
impartial person. The arbitrator will
consider the testimony provided and make
a decision after the hearing.
Disputes submitted to the BBB AUTO LINE
program are usually decided within forty
days after you file your claim with the BBB.
You are not bound by the decision, and
may reject the decision and proceed to
court where all findings of the BBB Auto
Line dispute, and decision, are admissible
in the court action. Should you choose to
accept the BBB AUTO LINE decision, Ford
is then bound by the decision, and must
comply with the decision within 30 days
of receipt of your acceptance letter.
BBB AUTO LINE Application: Using the
information provided below, please call or
write to request a program application.
You will be asked for your name and
address, general information about your
new vehicle, information about your
warranty concerns, and any steps you have
already taken to try to resolve them. A
Customer Claim Form will be mailed that
will need to be completed, signed and
returned to the BBB along with proof of
ownership. Upon receipt, the BBB will
review the claim for eligibility under the
Program Summary Guidelines.
You can get more information by
calling BBB AUTO LINE at
1-800-955-5100, or writing to:
BBB AUTO LINE
3033 Wilson Boulevard, Suite 600
Arlington, Virginia 22201
BBB AUTO LINE applications can also be
requested by calling the Ford Motor
Company Customer Relationship Center
at 1-800-392-3673.
Note:
Ford Motor Company reserves the
right to change eligibility limitations, modify
procedures, or to discontinue this process
at any time without notice and without
obligation.
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WARNINGS
Do not add coolant further than the
MAX mark.
Note:
If your vehicle is equipped with a
diesel engine, refer to the Diesel
Supplement.
When the engine is cold, check the
concentration and level of the engine
coolant at the intervals listed in the
scheduled maintenance information. See
Scheduled Maintenance (page 456).
Note: Make sure that the level is between
the MIN and MAX marks on the coolant
reservoir.
Note: Coolant expands when it is hot. The
level may extend beyond the MAX mark.
Note: If the level is at the MIN mark, below
the MIN mark, or empty, add coolant
immediately. See
Adding Engine Coolant
in this chapter.
The coolant concentration should be
maintained within 48% to 50%, which
equates to a freeze point between -30°F
(-34°C) and -34°F (-37°C).
Note: For best results, coolant
concentration should be tested with a
refractometer such as Robinair® Coolant
and Battery Refractometer 75240. We do
not recommend the use of hydrometers or
coolant test strips for measuring coolant
concentrations.
Note: Automotive fluids are not
interchangeable. Do not use engine coolant
or antifreeze or windshield washer fluid
outside of its specified function and vehicle
location. Adding Engine Coolant
Note:
Do not use stop leak pellets, cooling
system sealants, or additives as they can
cause damage to the engine cooling or
heating systems. This damage would not
be covered under your vehicle ’s warranty.
Note: During normal vehicle operation, the
engine coolant may change color from
orange to pink or light red. As long as the
engine coolant is clear and uncontaminated,
this color change does not indicate the
engine coolant has degraded nor does it
require the engine coolant to be drained, the
system to be flushed, or the engine coolant
to be replaced.
• Do not mix different colors or types of
coolant in your vehicle. Make sure the
correct coolant is used. Mixing of
engine coolants may harm your
engine ’s cooling system. The use of an
improper coolant may harm engine and
cooling system components and may
void the warranty. Use prediluted
engine coolant meeting the Ford
specification. See
Capacities and
Specifications (page 303).
• In case of emergency, a large amount
of water without engine coolant may
be added in order to reach a vehicle
service location. In this instance, the
cooling system must be drained,
chemically cleaned with Motorcraft
Premium Cooling System Flush, and
refilled with engine coolant as soon as
possible. Water alone (without engine
coolant) can cause engine damage
from corrosion, overheating or freezing.
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