USB FORD SUPER DUTY 2021 Owner's Manual

SiriusXM Traffic and Travel Link (If
Equipped)
SiriusXM Traffic and Travel Link is available
on vehicles equipped with navigation and
only in select markets. You must activate
and subscribe to receive SiriusXM Traffic
and Travel Link information. It helps you
locate the best gas prices, find movie
listings, get current traffic alerts, view the
weather map, get accurate ski conditions
and see current sports scores.
The system calculates a reasonable
efficient route based on available speed
limits, traffic, and road conditions. You may
know a local short cut that is more efficient
at a given time than the route provided by
SYNC 3, but you should expect a slight
difference in minutes or miles with the
SYNC 3 route.
Michelin Travel Guide (If Equipped)
The Michelin travel guide is a service which
provides additional information about
certain places of interest, for example
restaurants, hotels and tourist sites. Points
of interest that have Michelin travel guide
information display a button to show you
more information. Push the button to see
the additional information. If you have
paired your phone with the system, you
can press the phone button to directly
establish a call with the selected point of
interest.
Navigation Map Accuracy and
Updates
HERE is the digital map provider for the
navigation application. If you find map data
errors, you may report them directly to
HERE by going to www.here.com. HERE
evaluates all reported map errors and
responds with the result of their
investigation by e-mail. The navigation system map data may
contain inaccurate or incomplete
information due to the passage of time,
changing circumstances, sources used and
the nature of collecting comprehensive
geographic data, any of which may lead to
incorrect results. Inaccurate speed limit
information, turn restrictions and other
road attributes may affect the determined
route and associated guidance
Annual navigation map updates are
available for purchase through your
dealership. Depending on your purchase
agreement, you might be eligible for free
Map update. You can choose to download
the Map data update onto a USB, order a
USB, or use Wi-Fi to deliver automatic
updates. To update your Map data over
Wi-Fi, your vehicle must be connected to
a Wi-Fi access point. Map Data files are
large, so it is highly recommended to
perform the update when free Wi-Fi is
available otherwise high data rates may
apply. For USB updates, free map update
eligibility, and other details, contact
dealers at 1-866-462-8837 in the United
States and Canada or 01-800-557-5539
in Mexico or visit our local website for more
information.
APPS
The system allows you interact with select
mobile apps while keeping your eyes on
the road. Voice commands, your steering
wheel buttons, or a quick tap on your
touchscreen give you advanced control of
compatible mobile apps. You can also
stream your favorite music or podcasts,
share your time of arrival with friends, and
keep connected safely.
540
Super Duty (TFE) Canada/United States of America, enUSA, Edition date: 202008, Second-Printing SYNC™ 3
(If Equipped)

When you start an app through the system
for the first time, you could be asked to
grant certain permissions. You can review
and change the permissions that you have
granted at any time when your vehicle is
not moving. We recommend that you
check your data plan before using your
apps through the system. Using them
could result in additional charges. We also
recommend that you check the app
provider's terms and conditions and
privacy policy before using their app. Make
sure that you have an active account for
apps that you want to use through the
system. Some apps will work with no
setup. Others require you to configure
some personal settings before you can use
them.
Note:
For more information about available
apps, visit catalog.ford.com.
Using Apps on an iOS Device Select the apps option on the
feature bar.
1. If your device is connected via USB, switch Apple CarPlay off. See Phone
(page 533).
2. Connect your device to a USB port or pair and connect using Bluetooth.
3. If prompted to enable CarPlay, select Disable
.
4. Start the apps on your device that you want to use through SYNC.
Note: If you close the apps on your device,
you will not be able to use them through the
system.
5. Select the app that you want to use on
the touchscreen.
Note: Connect your device to a USB port if
you want to use a navigation app. When
using a navigation app, keep your device
unlocked and the app open. Using Apps on an Android Device Select the apps option on the
feature bar.
1. If your device is connected via USB, switch Android Auto off. See
Phone
(page 533).
2. Pair your device. See Phone (page 533).
3. Start the apps on your device that you want to use through SYNC.
Note: If you close the apps on your device,
you will not be able to use them through the
system.
4. Select
Find Mobile Apps.
Note: The system searches and connects
to compatible apps that are running on your
device.
5. Select the app that you want to use on
the touchscreen.
Note: Mobile Apps on your device use the
USB port to establish a connection with
SYNC. Some devices may lose the ability to
play music over USB when Mobile Apps are
enabled.
Using Mobile Navigation on an
Android Device
1. Connect your device to a USB port.
2. Switch Android Auto off. See
Phone
(page 533).
3. Switch on
Enable Mobile Apps via
USB in the Mobile Apps Settings tile.
4. Select the apps option on the feature bar.
5. Select the navigation app that you want to use on the touchscreen.
Note: When using a navigation app, keep
your device unlocked and the app open.
541
Super Duty (TFE) Canada/United States of America, enUSA, Edition date: 202008, Second-Printing SYNC™ 3
(If Equipped)

SYNC™ 3 TROUBLESHOOTING
Voice Recognition
Possible Cause and Resolution
Symptom
The system does not under-
stand what I am saying. –
You are using the wrong voice commands.
•See Using Voice Recognition (page 515).
• For a complete list of voice commands, refer to our
website.
– You are speaking too soon.
•Wait for the voice prompt before you speak.
The system does not under-
stand the name of a track or
artist. –
Device limitation. Bluetooth does not support voice
commands.
•Connect your device to a USB port.
• If you have an iOS device, press and hold the voice
control button on the steering wheel to use Siri to
play specific tracks.
– You are using the wrong voice commands.
•See
Using Voice Recognition (page 515).
• For a complete list of voice commands, refer to our
website.
– You are not saying the name exactly as it appears on
your device.
•Say the name of the track or artist exactly as it
appears on your device. Spell out any abbreviations
in the name.
The song or artist name may have some special char-
acters that are not being recognized by the system.
– The name contains special characters, for example *,
- or +.
•Rename the files on your device or use the touch-
screen to select and play the track.
545
Super Duty (TFE) Canada/United States of America, enUSA, Edition date: 202008, Second-Printing SYNC™ 3
(If Equipped)

Possible Cause and Resolution
Symptom
–You are not saying the name exactly as it appears on
your device.
•Say the first and last name of the contact exactly
as it appears on your device. Spell out any abbrevi-
ations in the name.
– The name contains special characters, for example *,
- or +.
•Rename the contact on your device or use the
touchscreen to select and call the contact.
The system does not under-
stand the name of a contact
in the phonebook on my
device and calls the wrong
contact.
–You are not saying the name exactly as it appears on
your device.
•Say the first and last name of the contact exactly
as it appears on your device. The system applies
phonetic pronunciation rules of the selected
language to the names of contacts in the phone-
book on your device. Select the name of the
contact on the touchscreen and use the Hear it
option to get an idea of how the system expects
you to pronounce it.
The system does not under-
stand foreign names of
contacts in the phonebook
on my device.
–Device limitation.
•The system uses text-to-speech technology and
uses a synthetically generated voice rather than
pre-recorded human voice.
The system voice prompts
and the pronunciation of
some words does not seem
to be very accurate.
USB and Bluetooth Audio Possible Cause and Resolution
Symptom
I cannot connect my device. –Device malfunction.
•Disconnect your device. Switch your device off,
reset it and try again.
– Cable connection issue.
•Correctly connect the cable to your device and the
vehicle USB port.
– Incompatible cable.
•Use the cable recommended by the manufacturer
of your device.
546
Super Duty (TFE) Canada/United States of America, enUSA, Edition date: 202008, Second-Printing SYNC™ 3 (If Equipped)

Possible Cause and Resolution
Symptom
–Incorrect device settings.
•Make sure that your device does not have an auto-
install program or active security settings.
• Check that your device is not set only to charge.
– Device lock screen enabled.
•Unlock your device before connecting it.
The system does not recog-
nize my device. –
Device limitation.
•Do not leave your device in your vehicle during very
hot or very cold weather conditions.
– Cable connection issue.
•Correctly connect the cable to your device and the
vehicle USB port.
– Incompatible cable.
•Use the cable recommended by the manufacturer
of your device.
The system does not under-
stand the name of a track or
artist. –
Device limitation. Bluetooth does not support voice
commands.
•Connect your device to a USB port.
• If you have an iOS device, press and hold the voice
control button on the steering wheel to use Siri to
play specific tracks.
I cannot stream audio from
my Bluetooth device. –
Incompatible device.
•Check the compatibility of your device on our
website.
– Device not connected.
•Pair your device. See Phone (page 533).
– Media player not running.
•Start the media player on your device.
The system does not recog-
nize the music on my device. –
Missing or incorrect audio file metadata, for example
artist, song title, album or genre.
•Repair the files on your device.
– Corrupt files.
•Repair the files on your device.
547
Super Duty (TFE) Canada/United States of America, enUSA, Edition date: 202008, Second-Printing SYNC™ 3
(If Equipped)

Possible Cause and Resolution
Symptom
–Copyright protected files.
•Use a device that contains files that are not copy-
right protected.
– Unsupported file format.
•Repair or convert the files to a supported format.
See Entertainment (page 521).
– Device indexing required.
•Re-index your device. See
Settings (page 543).
– Device lock screen enabled.
•Unlock your device before connecting it.
Sometimes I cannot hear a
track playing on my device. –
Device malfunction.
•Disconnect your device. Switch your device off,
reset it and try again.
When I disconnect my iOS
device the audio volume is
set to maximum. –
Device limitation.
•Turn the volume down on your device
If the system does not play the tracks on your USB device
in the correct order, the following information could help:
The system does not play
the tracks on my USB drive
in the correct order.
–If you are selecting USB as the audio source when the
system is still indexing, SYNC plays tracks sorted
alphabetically by file name in the root directory.
– If you are selecting USB as the audio source after the
system has finished indexing, SYNC plays all tracks
sorted alphabetically by the title in the ID3 tag
regardless of where they are located. SYNC uses the
file name if the title in the ID3 Tag does not exist.
– If you are selecting the option to play all tracks from
the browsing menu, SYNC plays all tracks sorted
alphabetically by the title in the ID3 tag regardless of
where they are located. SYNC uses the file name if the
title in the ID3 Tag does not exist.
– If you are selecting a track when using the explore
device option, SYNC plays tracks sorted alphabetically
by file name in the folder you have selected. SYNC
then plays all tracks in any subfolders in the folder you
have selected.
548
Super Duty (TFE) Canada/United States of America, enUSA, Edition date: 202008, Second-Printing SYNC™ 3
(If Equipped)

Phone
Possible Cause and Resolution
Symptom
During a call, I can hear
excessive background noise. –
Incorrect cell phone settings.
•Check and adjust the audio settings on your cell
phone. Refer to your cell phone's user manual.
– Cell phone malfunction.
•Switch your cell phone and Bluetooth on and off
and try again.
– Cell phone microphone muted.
•Unmute your cell phone microphone.
During a call, I can hear the
other person but they
cannot hear me.
During a call, I cannot hear
the other person and they
cannot hear me.
–
System restart required.
•Restart the system. Switch the ignition off and
open the door. Close the door and lock the vehicle.
Wait until the touchscreen is off and any illumin-
ated USB ports are not illuminated. Unlock the
vehicle, switch the ignition on and try again.
I cannot download phone-
book. –
Incompatible cell phone.
•Check the compatibility of your cell phone on our
website.
– Incorrect cell phone settings.
•Allow the system to retrieve contacts from your
cell phone. Refer to your cell phone's user manual.
– Incorrect system settings.
•Switch automatic phonebook download on. See
Settings (page 543).
– Cell phone malfunction.
•Switch your cell phone off, reset it and try again.
– Incorrect cell phone settings.
•Allow the system to retrieve contacts from your
cell phone. Refer to your cell phone's user manual.
• Check the location of the missing contacts on your
cell phone. If they are stored on the SIM card, move
them to the cell phone memory.
– Incorrect system settings.
•Switch automatic phonebook download on. See
Settings
(page 543).
A message displays
suggesting that my phone-
book has downloaded but it
is empty or it has missing
contacts.
549
Super Duty (TFE) Canada/United States of America, enUSA, Edition date: 202008, Second-Printing SYNC™ 3
(If Equipped)

Apps
Possible Cause and Resolution
Symptom
The system cannot find any
apps. –
Incompatible device.
•You will need an Android device with OS 4.3 or
higher or an iOS device with iOS 8.0 or higher. Pair
and connect your Android device to find AppLink
compatible apps. Connect your iOS device to a
USB port or pair and connect using Bluetooth.
I have a compatible device
and it is correctly connected
but the system still cannot
find any apps. –
AppLink compatible apps not installed on your device.
•Download and install the latest version of the app.
– AppLink compatible apps not running on your device.
•Start the apps to allow the system to find them
and make sure you sign in to any apps if required.
– Incorrect app settings.
•Check and adjust the app settings on your device
and allow SYNC to access the app if required.
I have a compatible device,
it is correctly connected and
my apps are running but the
system still cannot find any
apps. –
Apps failed to fully close.
•Restart the apps and try again.
• If you have an Android device with apps that have
an exit or quit option, use this and then restart the
apps. Alternatively, use the force stop option in the
settings menu on your device.
• If you have an iOS device with iOS 7.0 or higher, tap
the home button on your device twice and then
swipe the app upward to close it.
I have an Android device
that is correctly connected,
I have restarted my apps
and they are running but the
system still cannot find
them. –
An issue on some older versions of the Android oper-
ating system could result in apps not being found.
•Switch Bluetooth off and on again to force the
system to reconnect to your device.
552
Super Duty (TFE) Canada/United States of America, enUSA, Edition date: 202008, Second-Printing SYNC™ 3 (If Equipped)

Severe Climates.................................................
365
Engine Coolant Check - 6.7L Diesel............................................................368
Adding Coolant.................................................. 368
Coolant Change................................................... 371
Engine and Secondary Cooling System Refill Procedure............................................. 370
Engine-driven Cooling Fan.............................. 371
Recycled Coolant............................................... 370
Severe Climates................................................... 371
Engine Coolant Check - 7.3L.....................371 Adding Coolant................................................... 372
Coolant Change.................................................. 374
Engine Coolant Temperature Management.................................................. 375
Engine-driven Cooling Fan (Fan Clutch).............................................................. 374
Fail-Safe Cooling................................................ 374
Recycled Coolant............................................... 373
Severe Climates.................................................. 374
Engine Emission Control...........................194
Engine Idle Shutdown.................................182
Engine Immobilizer See: Passive Anti-Theft System..................... 76
Engine Oil Capacity and Specification - 6.2L................................................................449
Alternative Engine Oil for Extremely Cold Climates ........................................................... 450
Engine Oil Capacity and Specification - 6.7L Diesel...................................................450
Alternative Engine Oil for Biodiesel Fuel Blends (B20 Max)........................................ 452
Alternative Engine Oil for Extremely Cold Climates........................................................... 452
Alternative Engine Oil for Severe Duty Service.............................................................. 453
Engine Oil............................................................. 450
Engine Oil Capacity and Specification - 7.3L.................................................................453
Alternative Engine Oil for Extremely Cold Climates........................................................... 454
Engine Oil Check - 6.2L..............................352 Adding Engine Oil.............................................. 353
Engine Oil Check - 6.7L Diesel................354 Adding Engine Oil.............................................. 354
Engine lubrication for severe service operation ......................................................... 355Engine Oil Check - 7.3L..............................355
Adding Engine Oil.............................................. 355
Engine Oil Dipstick - 6.2L..........................352
Engine Oil Dipstick - 6.7L Diesel.............352
Engine Oil Dipstick - 7.3L...........................352
Engine Specifications - 6.2L.....................441 Drivebelt Routing................................................ 441
Engine Specifications - 6.7L Diesel.......441 Drivebelt Routing............................................... 442
Engine Specifications - 7.3L.....................442 Drivebelt Routing............................................... 443
Entertainment................................................521 AM/FM Radio...................................................... 522
Apps....................................................................... 530
Bluetooth Stereo or USB................................ 529
CD........................................................................\
.... 528
HD Radio ™ Information (If
Available)......................................................... 525
SiriusXM® Satellite Radio (If Activated)........................................................ 523
Sources.................................................................. 522
Supported Media Players, Formats and Metadata Information................................ 530
USB Ports............................................................. 530
Environment.....................................................19
Essential Towing Checks..........................305 Before Towing a Trailer..................................... 313
Dynamic Hitching Using the Rear View Camera System............................................ 306
Hitches................................................................... 307
Integrated Trailer Brake Controller...............310
Launching or Retrieving a Boat or Personal Watercraft (PWC)......................................... 314
Safety Chains..................................................... 309
Trailer Brakes...................................................... 309
Trailer Lamps........................................................ 313
Trailer Towing Connector............................... 305
When Towing a Trailer...................................... 313
Event Data Recording See: Data Recording.............................................. 11
Export Unique Options
.................................18
Extending the Remote Start Duration........................................................140
Exterior Mirrors
................................................96
Blind Spot Information System...................... 99
Clearance Lamps ................................................ 98
Direction Indicator Mirrors ............................... 98
Fold-Away Exterior Mirrors............................... 96
652
Super Duty (TFE) Canada/United States of America, enUSA, Edition date: 202008, Second-Printing Index

Switching Rear Occupant Alert System
On and Off - Vehicles With: SYNC
3........................................................................\
162
Semiannual Reminder...................................... 162
Switching Rear Occupant Alert System On and Off - Vehicles With:
SYNC..............................................................163
Semiannual Reminder...................................... 163
Switching Recirculated Air On and Off....................................................................143
Switching the Heated Mirrors On and Off...................................................................144
Switching the Heated Rear Window On and Off..........................................................144
Switching the Heated Wiper Park On and Off...................................................................144
Switching Trail Control On and Off........231
Symbols Glossary
.............................................9
SYNC™ 3.........................................................513
General Information.......................................... 513
SYNC™ 3 Troubleshooting
......................545
Additional Information and
Assistance........................................................ 557
Apps........................................................................\
552
Navigation............................................................. 551
Personal Profiles................................................ 555
Phone..................................................................... 549
Resetting the System....................................... 557
USB and Bluetooth Audio.............................. 546
Voice Recognition.............................................. 545
Wi-Fi Connectivity............................................. 554
SYNC™ Applications and Services.......................................................500
911 Assist.............................................................. 500
SYNC Mobile Apps............................................ 502
SYNC™...........................................................496 General Information......................................... 496
SYNC™ Troubleshooting.........................504
T
Tailgate Lock
.....................................................71
Tailgate Step.....................................................72
Closing the Step.................................................... 73
Opening the Step................................................. 73
Tailgate................................................................71
Technical Specifications See: Capacities and Specifications.............441 Terrain Control
..............................................232
Principle of Operation...................................... 232
The Better Business Bureau (BBB) Auto Line Program (U.S. Only)
.......................334
Tire Care.........................................................404
Glossary of Tire Terminology........................ 405
Information About Uniform Tire Quality Grading............................................................. 404
Information Contained on the Tire Sidewall........................................................... 406
Temperature A B C........................................... 405
Traction AA A B C.............................................. 404
Treadwear............................................................ 404
Tire Pressure Monitoring System............421 Trailer Tire Pressure Monitoring
System.............................................................. 428
Vehicle Tire Pressure Monitoring System............................................................... 421
Tires See: Wheels and Tires..................................... 402
Towing a Trailer
............................................282
Load Placement................................................. 282
Towing Points...............................................330
Towing the Vehicle on Four Wheels...........................................................314
Emergency Towing............................................. 314
Recreational Towing.......................................... 314
Towing..............................................................282
Traction Control
............................................227
Principle of Operation....................................... 227
Trail Control Indicators................................231
Trail Control
.....................................................231
Trailer Reversing Aids.................................283 Conventional Trailer Setup............................ 285
Fifth Wheel and Gooseneck Trailer Setup................................................................. 288
Positioning Your Vehicle and Trailer...........284
Pro Trailer Backup Assist With Trailer Reverse Guidance......................................... 283
Setting Up the System.................................... 285
Troubleshooting - Conventional Trailer................................................................. 292
Troubleshooting - Fifth Wheel and Gooseneck Trailer......................................... 297
Using Pro Trailer Backup Assist................... 289
Using Trailer Reverse Guidance................... 290
Trailer Sway Control
...................................300
660
Super Duty (TFE) Canada/United States of America, enUSA, Edition date: 202008, Second-Printing Index