Information ac FORD TAURUS 2011 6.G Owners Manual

Owner Guide portfolio in the glove compartment. In Canada, the card is
found in theWarranty Guidein the glove compartment.
U.S. Ford, Mercury and Lincoln vehicle customers who require Roadside
Assistance, call 1-800-241-3673.
Canadian customers who require roadside assistance, call
1-800-665-2006.
If you need to arrange roadside assistance for yourself, Ford Motor
Company will reimburse a reasonable amount for towing to the nearest
dealership within 35 miles (56 km). To obtain reimbursement
information, U.S. Ford, Mercury and Lincoln vehicle customers call
1-800-241-3673. Customers will be asked to submit their original
receipts.
Canadian customers who need to obtain reimbursement information, call
1-800-665-2006 or visit our website at www.ford.ca.
HAZARD FLASHER CONTROL
The hazard flasher control is located
on the instrument panel by the
radio. The hazard flashers will
operate when the ignition is in any
position or if the key is not in the
ignition.
Press in the flasher control and all front and rear direction signals will
flash. Press the flasher control again to turn them off. Use it when your
vehicle is disabled and is creating a safety hazard for other motorists.
Note:With extended use, the flasher may run down your battery.
FUEL PUMP SHUT-OFF
In the event of a moderate to severe collision, this vehicle is equipped
with a fuel pump shut-off feature that stops the flow of fuel to the
engine. Not every impact will cause a shut-off.
Note:If your vehicle has the push button start system, press the
stop/start button twice to reactivate the fuel system.
Should your vehicle shut off after a collision due to this feature, you may
restart your vehicle by doing the following:
1. Turn the ignition switch to the off position.
2. Turn the ignition switch to the on position.
In some instances the vehicle may not restart the first time you try to
restart and may take one additional attempt.
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The fuses are coded as follows.
Fuse/Relay
LocationFuse Amp
RatingProtected Circuits
1 30A Left front power window, Smart
window motor
2 15A Brake on/off switch
3 15A Driver power seat
4 30A Right front power window, Smart
window motor
5 10A Transmission shifter solenoid, Keyless
keypad
6 20A Turn signals, Hazard flashers
7 10A Low beam headlamps (left)
8 10A Low beam headlamps (right)
9 15A Interior lights, Cargo lamps
10 15A Switch illumination, Puddle lamps
11 10A All wheel drive (AWD) module
12 7.5A Intelligent access (IA) module
13 5A Memory seats, Mirrors, Keypad, IA
receiver, Driver’s door module
14 10A Navigation display, Memory seat,
SYNC
, Center information display,
GPS, Driver seat
15 10A Climate control
16 15A Electronic finish panel, Ambient
lighting
17 20A Trunk release, Moon roof, Smart
windows, Lock/unlock
18 20A Rear heated seats
19 25A Audio amplifier
20 15A Diagnostic connector (OBDII),
Adjustable pedal motor
21 15A Daytime running lamps (DRL) control
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Fuse/Relay
LocationFuse Amp
RatingProtected Circuits
22 15A Park lamps, License plate lamps,
Auxiliary lamps
23 15A High beam headlamps
24 20A Horn
25 10A Demand lighting (battery saver)
26 10A Instrument panel cluster, Heads-up
display
27 20A Ignition switch, IA, Front wipers,
One-touch integrated start (OTIS)
28 5A Start relay/Audio mute
29 5A Instrument panel cluster, Heads-up
display
30 5A Not used (spare)
31 10A Not used (spare)
32 10A Airbag module
33 10A Not used (spare)
34 5A Anti-lock brake system (ABS),
Electronic power steering
35 10A Rear heated seats, AWD, Rear park
assist, Steering angle sensor, Blind
spot information system,
Multi-contour seats
36 5A Passive anti-theft system (PATS)
37 10A Not used (spare)
38 20A Subwoofer, Speaker amplifier
39 20A Radio/navigation
40 20A Not used (spare)
41 15A Delayed accessory feeds
42 10A Not used (spare)
43 10A Rear window defroster, Front wipers,
Automatic high beam controller,
Rainsensor
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CHANGING THE TIRES
If you get a flat tire while driving, do not apply the brake heavily.
Instead, gradually decrease your speed. Hold the steering wheel firmly
and slowly move to a safe place on the side of the road.
Note:The tire pressure monitoring system (TPMS) indicator light will
illuminate when the spare tire is in use. To restore the full functionality
of the monitoring system, all road wheels equipped with tire pressure
monitoring sensors must be mounted on the vehicle.
Have a flat serviced by an authorized dealer in order to prevent damage
to the TPMS sensors, refer toTire pressure monitoring system
(TPMS)in theTires, Wheels and Loadingchapter. Replace the spare
tire with a road tire as soon as possible. During repairing or replacing of
the flat tire, have the authorized dealer inspect the TPMS sensor for
damage.
WARNING:The use of tire sealants may damage your tire
pressure monitoring system (TPMS) and should not be used.
However, if you must use a sealant, the TPMS sensor and valve stem
on the wheel must be replaced by an authorized Ford dealer.
WARNING:Refer toTire pressure monitoring system (TPMS)
in theTires, Wheels and Loadingchapter for important
information. If the tire pressure monitor sensor becomes damaged, it
will no longer function.
Dissimilar spare tire/wheel information
WARNING:Failure to follow these guidelines could result in an
increased risk of loss of vehicle control, injury or death.
If you have a dissimilar spare tire/wheel, then it is intended for
temporary use only. This means that if you need to use it, you should
replace it as soon as possible with a road tire/wheel that is the same size
and type as the road tires and wheels that were originally provided by
Ford. If the dissimilar spare tire or wheel is damaged, it should be
replaced rather than repaired.
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1. Air compressor (inside)
2. Diverter knob
3. On/Off button
4. Air pressure gauge
5. Deflation button
6. Sealant bottle/canister
7. Sealant filling clear tube
8. Sealant tube — tire valve
connector
9. Yellow cap tool
10. Air compressor hose
11. Air hose — tire valve connector
12. Accessory power plug
13. Casing/housing
General information
WARNING:Failure to follow these guidelines could result in an
increased risk of loss of vehicle control, injury or death.
Do not attempt to repair punctures larger than
14inch (6.4 mm) or
damage to the tire’s sidewall. The tire may not completely seal.
Note:Do not use the temporary mobility kit if a tire has become
severely damaged by driving the vehicle with a tire that has insufficient
air pressure. Only punctured areas located within the tire tread can be
sealed with the temporary mobility kit.
Loss of air pressure may adversely affect tire performance. For this
reason:
•Do notdrive the vehicle above 50 mph (80 km/h).
•Do notdrive further than 120 miles (200 km). Drive only to the
closest Ford Motor Company authorized dealer or tire repair shop to
have your tire inspected.
•Drive carefully and avoid abrupt steering maneuvers.
•Periodically monitor tire inflation pressure in the affected tire; if the
tire is losing pressure, have the vehicle towed.
1245
6
7
12
11108
3
9
13
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•Read the information in theTips for use of the temporary mobility
kitsection to ensure safe operation of the temporary mobility kit and
your vehicle.
Tips for use of the temporary mobility kit
Read the following list of tips to ensure safe operation of the temporary
mobility kit:
•Before operating the temporary mobility kit, make sure your vehicle is
safely off the road and away from moving traffic. Turn on the hazard
lights.
•Always set the parking brake to ensure the vehicle doesn’t move
unexpectedly.
•Do not remove any foreign objects, such as nails or screws, from the
tire.
•When using the temporary mobility kit, leave the engine running
(only if the vehicle is outdoors or in a well-ventilated area)so
the compressor doesn’t drain the vehicle’s battery.
•Do not allow the compressor to operate continuously for more than
15 minutes; this will help prevent the compressor from overheating.
•Never leave the temporary mobility kit unattended when it is
operating.
•Sealant compound contains latex. Make sure that you use the
non-latex gloves provided to avoid an allergic reaction.
•Keep the temporary mobility kit away from children.
•Only use the temporary mobility kit when the ambient temperature is
between -40°F (-40°C) and 158°F (70°C).
•Only use the sealing compound before the use by date. The use by
date is on the lower right hand corner of the label located on the
sealant canister (bottle).Check the use by date regularly and
replace the canister after four years.
•Do not store the temporary mobility kit unsecured inside the
passenger compartment of the vehicle as it may cause injury during a
sudden stop or collision. Always store the kit in its original location.
•After sealant use, the TPMS sensor and valve stem on the wheel must
be replaced by an authorized Ford dealer.
•When inflating a tire or other objects, use the black air hose only. Do
not use the transparent hose which is designed for sealant application
only.
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GETTING THE SERVICES YOU NEED
Warranty repairs to your vehicle must be performed by an authorized
Ford, Lincoln, or Mercury dealer. While any authorized dealer handling
your vehicle line will provide warranty service, we recommend you
return to your selling authorized dealer who wants to ensure your
continued satisfaction.
Please note that certain warranty repairs require special training and/or
equipment, so not all authorized dealers are authorized to perform all
warranty repairs. This means that, depending on the warranty repair
needed, you may have to take your vehicle to another authorized dealer.
A reasonable time must be allowed to perform a repair after taking your
vehicle to the authorized dealer. Repairs will be made using Ford or
Motorcraft
parts, or remanufactured or other parts that are authorized
by Ford.
Away from home
If you are away from home when your vehicle needs service, contact the
Ford Customer Relationship Center or use the online resources listed
below to find the nearest authorized dealer.
In the United States:
Mailing address
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48121
Telephone
1-800-392-3673 (FORD)
(TDD for the hearing impaired: 1-800-232-5952)
Online
Additional information and resources are available online at
www.genuineservice.com.
•U.S. dealer locator by Dealer Name, City/State, or Zip Code
•Owner Guides
•Maintenance Schedules
•Recalls
•Ford Extended Service Plans
•Ford Genuine Accessories
•Service specials and promotions.
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In Canada:
Mailing address (Ford vehicles)
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
Telephone
1-800-565-3673 (FORD)
Online
www.ford.ca
Mailing address (Lincoln vehicles)
Lincoln Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
Telephone
1-800-387-9333
Online
www.lincolncanada.com
Additional assistance
If you have questions or concerns, or are unsatisfied with the service you
are receiving, follow these steps:
1. Contact your Sales Representative or Service Advisor at your
selling/servicing authorized dealer.
2. If your inquiry or concern remains unresolved, contact the Sales
Manager, Service Manager or Customer Relations Manager.
3. If you require assistance or clarification on Ford Motor Company
policies, please contact the Ford Customer Relationship Center
In order to help you serve you better, please have the following
information available when contacting a Customer Relationship Center:
•Vehicle Identification Number (VIN)
•Your telephone number (home and business)
•The name of the authorized dealer and city where located
•The vehicle’s current odometer reading
In some states, you must directly notify Ford in writing before pursuing
remedies under your state’s warranty laws. Ford is also allowed a final
repair attempt in some states.
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procedure outlined on the first page of theCustomer Assistancesection,
you may be eligible to participate in the BBB AUTO LINE program.
The BBB AUTO LINE program consists of two parts – mediation and
arbitration. During mediation, a representative of the BBB will contact
both you and Ford Motor Company to explore options for settlement of
the claim. If an agreement is not reached during mediation and your
claim is eligible, you may participate in the arbitration process. An
arbitration hearing will be scheduled so that you can present your case
in an informal setting before an impartial person. The arbitrator will
consider the testimony provided and make a decision after the hearing.
You are not bound by the decision, but should you choose to accept the
BBB AUTO LINE decision, Ford must abide by the accepted decision as
well. Disputes submitted to the BBB AUTO LINE program are usually
decided within forty days after you file your claim with the BBB.
BBB AUTO LINE Application: Using the information provided below,
please call or write to request a program application. You will be asked
for your name and address, general information about your new vehicle,
information about your warranty concerns, and any steps you have
already taken to try to resolve them. A Customer Claim Form will be
mailed that will need to be completed, signed and returned to the BBB
along with proof of ownership. Upon receipt, the BBB will review the
claim for eligibility under the Program Summary Guidelines.
You can get more information by calling BBB AUTO LINE at
1-800-955-5100, or writing to:
BBB AUTO LINE
4200 Wilson Boulevard, Suite 800
Arlington, Virginia 22203–1833
BBB AUTO LINE applications can also be requested by calling the Ford
Motor Company Customer Relationship Center at 1-800-392-3673.
Note:Ford Motor Company reserves the right to change eligibility
limitations, modify procedures, or to discontinue this process at any time
without notice and without obligation.
UTILIZING THE MEDIATION/ARBITRATION PROGRAM
(CANADA ONLY)
For vehicles delivered to authorized Canadian dealers. In those cases
where you continue to feel that the efforts by Ford of Canada and the
authorized dealer to resolve a factory-related vehicle service concern
have been unsatisfactory, Ford of Canada participates in an impartial
third party mediation/arbitration program administered by the Canadian
Motor Vehicle Arbitration Plan (CAMVAP).
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The CAMVAP program is a straight forward and relatively speedy
alternative to resolve a disagreement when all other efforts to produce a
settlement have failed. This procedure is without cost to you and is
designed to eliminate the need for lengthy and expensive legal
proceedings.
In the CAMVAP program, impartial third-party arbitrators conduct
hearings at mutually convenient times and places in an informal
environment. These impartial arbitrators review the positions of the
parties, make decisions and, when appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair, and final as the arbitrator’s
award is binding on both you and Ford of Canada.
CAMVAP services are available in all Canadian territories and provinces.
For more information, without charge or obligation, call your CAMVAP
Provincial Administrator directly at 1-800-207-0685 or visit
www.camvap.ca.
GETTING ASSISTANCE OUTSIDE THE U.S. AND CANADA
Before exporting your vehicle to a foreign country, contact the
appropriate foreign embassy or consulate. These officials can inform you
of local vehicle registration regulations and where to find unleaded fuel.
If you cannot find unleaded fuel or can only get fuel with an anti-knock
index lower than is recommended for your vehicle, contact a regional
office or owner relations/customer relationship office.
The use of leaded fuel in your vehicle without proper conversion may
damage the effectiveness of your emission control system and may cause
engine knocking or serious engine damage. Ford Motor Company/Ford of
Canada is not responsible for any damage caused by use of improper
fuel. Using leaded fuel may also result in difficulty importing your vehicle
back into the U.S.
If your vehicle must be serviced while you are traveling or living in
Asia-Pacific Region, Sub-Saharan Africa, U.S. Virgin Islands, Central
America, the Caribbean, and Israel, contact the nearest authorized
dealer. If the authorized dealer cannot help you, contact:
FORD MOTOR COMPANY
FORD EXPORT OPERATIONS
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
FAX: (313) 390-0804
Email: [email protected]
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