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If the call is not cancelled and a successful call is made, a prerecorded
message is played for the 911 operator, then the occupant(s) in the
vehicle is able to talk with the operator. Be prepared to provide your
name, phone number and location immediately, because not all 911
systems are capable of receiving this information electronically.
911 Assist™ May Not Work If
•Your cellular phone or 911 Assist™ hardware was damaged in a crash.
•The vehicle’s battery or SYNC system has no power.
•The phone(s) paired and connected to the system was thrown from
the vehicle.
911 Assist™ Privacy Notice
Once 911 Assist™ is set on, it may disclose to emergency services that
the vehicle has been in a crash involving the deployment of an airbag or
activation of the fuel pump shut-off. Certain versions or updates to 911
Assist™ may also be capable of electronically or verbally disclosing to
911 operators the vehicle location, and/or other details about the vehicle
or crash to assist 911 operators to provide the most appropriate
emergency services. If you do not want to disclose this information, do
not turn the feature on.
Vehicle Health Report (If Equipped, U.S. Only)
WARNING:Always follow scheduled maintenance instructions,
regularly inspect your vehicle, and seek repair for any damage or
problem you suspect. Vehicle Health Report supplements, but cannot
replace, normal maintenance and vehicle inspection. Vehicle Health
Report only monitors certain systems that are electronically monitored
by the vehicle and will not monitor or report the status of any other
system, (i.e., brake lining wear). Failure to perform scheduled
maintenance and regularly inspect your vehicle may result in vehicle
damage and serious injury.
Note:Your Vehicle Health Report feature requires activation prior to use.
Visit www.SYNCMyRide.com to register. There is no fee or subscription
associated with Vehicle Health Report, but you must register to use this
feature.
Note:This feature may not function properly if you have enabled caller
ID blocking on your mobile phone. Before running a report, review
Vehicle Health Report Privacy Notice.
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Note:In order to allow a break-in period for your vehicle, you may not
be able to create a Vehicle Health Report until your vehicle odometer has
reached 200 miles.
Note:Cellular phone and SMS charges may apply when making a report.
Register for Vehicle Health Report and set your report preferences at
www.SYNCMyRide.com. After registering you can request a Vehicle
Health Report (inside your vehicle). Return to your account at
www.SYNCMyRide.com to view your report. You can also choose for
SYNC to automatically remind you to run reports at specific mileage
intervals. Cellular phone airtime usage may apply when reporting.
The system allows you to check your vehicle’s overall health in the form
of diagnostic report card. The Vehicle Health Report contains valuable
information such as:
•Vehicle Diagnostic Information
•Scheduled maintenance
•Open Recalls and Field Service Actions
•Unserviced items from vehicle inspections by your authorized dealer
Making a Report
To run a report by touchscreen, touch the information button >
SYNC Apps > Vehicle Health Report.
To run a report by voice command, press the voice button on
the steering wheel and, when prompted, say “Vehicle Health
Report”.
Vehicle Health Report Privacy Notice
When you run a Vehicle Health Report, Ford Motor Company may collect
your cellular phone number (to process your report request) and
diagnostic information about your vehicle. Certain versions or updates to
Vehicle Health Report may also collect additional vehicle information.
Ford may use the vehicle information it collects for any purpose. If you
do not want to disclose your cellular phone number or vehicle
information, do not run the feature or set up your Vehicle Health Report
profile at www.SYNCMyRide.com. Refer to www.SYNCMyRide.com -
Vehicle Health Report Terms and Conditions, and Privacy Statement - for
more information.
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Valet Mode
Note:If you are locked out and need to reset the PIN, you can enter
3681 and the system unlocks.
Valet mode allows you to lock the system so that none of your
information on the system can be accessed until it is unlocked with the
correct PIN.
1. Press Menu > Vehicle > Valet Mode.
2. Select Enable Valet Mode.
3. When prompted, enter a four-digit PIN.
After you press Continue the system is locked until the correct PIN is
entered again.
Changing Your Door Keypad Code (If Equipped)
To change the keypad code for your keyless entry keypad system:
1. Press Menu > Vehicle > Edit Door Keypad Code.
2. Enter your current factory code, then, when prompted, enter your
new code.
Active Park Assist (If Equipped)
When activated, your system will display directions for you regarding the
active park assist process.
For complete information on this system, please refer toActive Park
Assistin theDrivingchapter of your Owner’s Guide.
Settings
Access and adjust system settings, voice features, as well as phone,
navigation and wireless settings. Some of these settings can also be
accessed with regard to their specific modes (i.e., phone and media).
System Settings
Press Menu > Settings > System, then select from the following:
System settings
Language Distance Units
Temperature Units System Prompt Volume
Touchscreen Beeps Keyboard Layout
Install Applications Master Reset
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Voice Settings
Customize the level of system interaction, help and feedback.
Press Menu > Settings > Voice.
Voice settings
Interaction ModeStandard interaction mode provides more
detailed interaction and guidance.
Advanced mode has less audible interaction
and more tone prompts.
Confirmation
PromptsShort questions asked by the system when the
system has not clearly heard or understood
your request.
Note:Even with confirmation prompts turned
off, you may be asked to confirm settings
occasionally.
Media Candidate
ListsCandidate lists are possible results from your
voice commands. If these are turned off, the
system will simply make a best guess at your
request. Phone Candidate
Lists
Voice Control VolumeAllows you to adjust the voice volume level.
Media Player Settings
Allows you to customize how the system will interact with your phone,
USB drive and portable media player.
1. Press Menu > Settings > Media player.
2. Select from the following:
•Autoplay on/off:With this feature on, the system will automatically
switch to the media source upon initial connection and you can listen
to music which has already been randomly indexed during the
indexing process. With this feature off, the system will not
automatically switch to the inserted media source.
•Bluetooth Devices:Select to connect, disconnect, add or delete a
device. You can also set a device as your favorite so that the system
will automatically attempt to connect to that device at every ignition
cycle.
•Gracenote Database Info:Allows you to view the version level of
the Gracenote Database.
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•Gracenote Media Management on/off:When turned on, this feature
will pull in metadata information from the Gracenote Database for your
music files. This will override information from your device. This
feature defaults to off.
•Gracenote Cover Art on/off:When turned on, this feature will pull
in cover art from the Gracenote Database for your music files. This
will override any art from your device. This feature defaults to off.
Navigation Settings
To access navigation system settings, press Menu > Settings >
Navigation. Choose from:
•Map Preferences
•Route Preferences
•Navigation Preferences
•Traffic Preferences
•Avoid Areas
Phone Settings
To access phone settings, press Phone > Settings (or press Menu >
Settings > Phone).
If you select: You can:
Bluetooth DevicesConnect, disconnect, add or delete a device,
as well as save it as a favorite.
Bluetooth On/OffTurn Bluetooth on or off.
Do Not DisturbHave all calls go directly to your voice mail
and not ring in the vehicle cabin. With this
feature turned on, text message notifications
are also suppressed and do not ring inside the
cabin.
911 AssistTurn 911 Assist™ on or off. Refer to911
Assist™in theSYNCServices and Apps
section.
Text Message
NotificationSelect how you would like to be notified when
you receive a text message, if supported by
your phone. Choose from possible system
alert tones, text-to-speech or silent.
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If you select: You can:
Internet Data
Connection*Use this screen to make adjustments to your
internet data connection. Select to make your
connection profile with the PAN (personal
area network) or to turn off your connection.
You can also choose to make adjustments to
your settings or have the system always
connect, never connect when roaming or
query on connect. Press ? for additional
information.
Manage PhonebookAccess features such as automatic phonebook
download, re-download your phonebook, add
contacts from your phone as well as delete or
upload your phonebook.
Display Call HistoryDisplay call history.
*If compatible
Wireless & Internet
Your system is equipped with Wireless & Internet features and settings.
To access, press Menu > Settings > Wireless and Internet. From this
screen, you can select your:
•Wi-Fi settings
•Bluetooth settings
•USB mobile broadband
•Prioritize connection methods
Wi-Fi
Your system has a Wi-Fi feature which creates a wireless network within
your vehicle, thereby allowing other devices (i.e. personal computers or
phones) in your vehicle to speak to each other, share files, play games,
etc. Using this Wi-Fi feature, everyone in your vehicle can also gain
access the internet if:
•You have a USB mobile broadband connection inside the vehicle
•Your phone supports PAN (personal area networking)
•You are parked outside of a wireless hotspot
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To access, press Menu > Settings > Wireless and Internet > Wi-Fi
settings, then select from the following options:
If you select: You can:
Wi-Fi Network
(Client) Mode On/OffTurn the Wi-Fi feature on or off in your
vehicle. Make sure that On is selected for
connectivity purposes.
Choose a Wireless
NetworkUse a previously stored wireless network. You
can categorize by alphabetical listing, Priority
and Signal Strength. You can also choose to
search for a network, connect to a network,
disconnect from a network, receive more
information, prioritize a network or delete a
network.
Search for Wireless
NetworksView a list of wireless networks.
Gateway Access
Point Mode (On/Off)Make SYNC an access point for a phone or a
computer by turning this feature on. This
forms the local area network within the
vehicle for things such as game playing, file
transfer, internet browsing, etc.
Gateway Access
Point Device ListView who has connected to your Wi-Fi
connection recently.
Press the ? button (if available) for additional information.
The Wi-Fi CERTIFIED Logo is a
certification mark of the Wi-Fi Alliance.
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USB Mobile Broadband
Note:You must activate your mobile broadband device on your PC prior
to connecting it to the system.
Note:USB mobile broadband settings may not be displayed if the device
is already activated.
Instead of using Wi-Fi, your system can also use a USB mobile broadband
connection to access the internet. This screen allows you to set up what
is your typical area for your USB mobile broadband connection. You can
select the following:
•Country
•Carrier
•Phone Number
•User Name
•Password
Prioritize Connection Methods
This screen allows you to choose your connection methods and change
them as needed. You can select to Change Order and have the system
either always attempt to connecting using a USB mobile broadband or
using Wi-Fi.
BluetoothSettings
This screen shows you what device is currently paired with the system as
well as giving you your typical Bluetooth options to connect, disconnect,
set as favorite, delete and add device.
Bluetooth is a registered trademark of the Bluetooth SIG.
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Help!
Your touchscreen system has a help feature which you can access at any
time.
To access Help using the touchscreen, press Menu > Help, the choose
from the following:
If you select: You can:
Where Am I?View the vehicle’s current location.
If your vehicle is equipped with navigation,
you see your location on a map.
If your vehicle is not equipped with
navigation, or if your SD card is not inserted,
you receive your vehicle’s latitude and
longitude.
911 AssistAccess the 911 Assist™ settings, vehicle
restart instructions and emergency quick dial
contacts.
In Case of Emergency (ICE) Quick Dial:
This feature allows you to save up to two
numbers as ICE contacts for quick access in
the event of an emergency. SelectEditto
access your phonebook and then select the
desired contacts. The numbers then appear as
options on this screen for the ICE 1 and ICE
2 buttons. The ICE contacts you select are
presented to you at the completion of the 911
Assist call process for quick access.
Voice Command ListView possible voice commands.
From this screen, you can also access System information, Software
Licenses and Driving Restrictions.
To access Help using the voice commands, press the voice
button, then, after the tone, say “Help”. The system provides
voice commands that can be used in the current mode.
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cityseekr (If Available)
Note:cityseekr point of interest (POI) information is limited to
approximately 154 cities (132 in the U.S., 13 in Canada and 9 in Mexico).
cityseekr is a service which provides
additional information about certain POIs
such as restaurants, hotels and attractions.
When you have selected a POI, the
location and information appear, such as
address and phone number. If the POI is
listed with cityseekr, you also see
information such as a brief description,
check-in and check-out times, when the restaurant is open, etc.
Press More Information for a longer review, a list of services and
facilities, the average room or meal price as well as the website.
This screen displays the POI icon such as:
Hotel
Coffeehouse
Food & Drink
Nightlife
Attraction
This icon appears when your selection exists in multiple
categories within the system.
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