bluetooth FORD TRANSIT 2017 5.G Service Manual

Cell phone issues
Possible solution
Possible cause
Issue
Text messages from WhatsApp and Face-
book Messenger are not supported.
Your cell phone must support downloading
text messages through Bluetooth to receive
incoming text messages.
This is a cell phone-
dependent feature.
Audible text
messages do
not work on my
cell phone. Because each cell phone is different, refer
to your device's manual for the specific cell
phone you are pairing. In fact, there can be
differences between cell phones due to
brand, model, service provider and software
version.
This is a cell phone limita-
tion. USB and Bluetooth Stereo issues
Possible solution
Possible cause
Issue
Disconnect the device from SYNC 3. Try
switching your device off, resetting it or
removing the battery, then reconnect it to
SYNC 3.
Possible device malfunc-
tion.
I am having
trouble
connecting my
device. Make sure you are using the manufacturer's
cable.
Make sure to correctly insert the USB cable
into the device and your vehicle's USB port.
Make sure that the device does not have
an auto-install program or active security
settings.
Make sure your device is unlocked before
connecting it to SYNC 3.
The device has a lock
screen enabled.
Make sure you are not leaving the device in
your vehicle during very hot or cold
temperatures.
This is a device limitation.
SYNC 3 does
not recognize
my device when
I start my
vehicle.
Make sure you connect the device to SYNC
3 and that you have started the media
player on your device.
This is a device-
dependent feature.
Bluetooth audio
does not
stream.
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USB and Bluetooth Stereo issues
Possible solution
Possible cause
Issue
The device is not
connected.
Make sure that all song details are popu-
lated.
Your music files may not
contain the correct artist,
song title, album or genre
information.
SYNC 3 does
not recognize
music that is on
my device. Try replacing the corrupt file with a new
version.
The file may be
corrupted.
Some devices require you to change the
USB settings from mass storage to media
transfer protocol class.
The song may have
copyright protection that
does not allow it to play.
Convert the file to a supported format. See
Entertainment (page 371).
The file format is not
supported by SYNC 3.
Update media index. See
Settings (page
397).
The device needs to be
re-indexed.
Make sure your device is unlocked before
connecting it to SYNC 3.
The device has a lock
screen enabled.
Disconnect the device from SYNC 3. Try
switching your device off, resetting it or
removing the battery, then connect it back
to SYNC 3.
This is a device limitation.
When I connect
my device, I
sometimes do
not hear any
sound. To listen to Apple devices through USB,
select AirPlay from the devices Control
Center, then select Dock Connector.
To listen to Apple devices through
Bluetooth Stereo, select AirPlay from the
devices Control Center, then select SYNC.
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Wi-Fi Issues
Possible solution
Possible cause
Issue
Verify password.
Password error.
Failed connection.
Check for a poor Wi-Fi
signal.
Weak signal.
Use a unique name for your
SSID, don’t use the default
name unless it contains a
unique identifier, such as
part of the MAC address.
Multiple Access points
within range with the same
SSID.
Position the vehicle close to
the hotspot with the front of
the vehicle facing the
hotspot direction and
remove obstacles if
possible. Other Wi-Fi,
Bluetooth, microwave and
cordless phones may cause
interference.
Weak signal probably due
to distance from the
hotspot, obstruction or high
interference.
Disconnecting after
successful connection.
If the vehicle is equipped
with heated windshield, try
positioning the vehicle so
that the windshield is not
facing the hotspot. If you
have metallic window tinting
There may be an obstruction
between SYNC 3 and the
hotspot.
Poor signal seen by SYNC 3
despite being near a
hotspot.
but not on the windshield,
position the vehicle to face
the hotspot. If all windows
are tinted, you can open the
windows in the direction of
the hotspot if that is feas-
ible.
Try to remove other
obstructions that may
impact signal quality such
as opening the garage door.
Please set the network to
visible and try again.
The hotspot was defined as
a hidden network.
A hotspot is not listed in the
list of available networks.
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AppLink issues
Possible solution(s)
Possible cause(s)
Issue
On an iPhone with iOS7+, to
force close an app, double
tap the home button then
swipe up on the app to close
it. Tap the home button
again, then select the app
again to restart it. After a
few seconds, the app should
then appear in SYNC 3's
Mobile App's Menu.
Switch Bluetooth off and
then on to reset it on your
phone. If you are in your
vehicle, SYNC 3 should be
able to automatically re-
connect to your phone if you
press the "Phone" button.
There is a Bluetooth issue
on some older versions of
the Android operating
system that may cause apps
that were found on your
previous vehicle drive to not
be found again if you did not
switch Bluetooth off.
My Android phone is
connected, my app(s) are
running, I restarted them,
but I still cannot find any
apps.
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AppLink issues
Possible solution(s)
Possible cause(s)
Issue
Unplug the USB cable from
the phone, wait a moment,
and plug the USB cable
back in to the phone. After a
few seconds, the app should
appear in SYNC 3's Mobile
Apps Menu. If not, "Force
Close" the application and
restart it.
You may need to reset the
USB connection to SYNC 3.
My iPhone is connected, my
app is running, I restarted
the app but I still cannot find
it on SYNC 3.
Increase the Bluetooth
volume of the device by
using the device's volume
control buttons which are
most often found on the
side of the device.
The Bluetooth volume on
the phone may be low.
I have an Android phone. I
found and started my media
app on SYNC 3, but there is
no sound or the sound is
very low.
Force close or uninstall the
apps you do not want SYNC
3 to find. If the app has a
"Ford SYNC" setting, disable
that setting in the app's
settings menu on the phone.
Some Android devices have
a limited number of
Bluetooth ports that apps
can use to connect. If you
have more AppLink apps on
your phone than the number
of available Bluetooth ports,
you will not see all of your
apps listed in the SYNC 3
mobile apps menu.
I can only see some of the
AppLink apps running on my
phone listed in the SYNC 3
Mobile Apps Menu. Voice command issues
Possible solution
Possible cause
Issue
Review the cell phone voice commands
and the media voice commands at the
beginning of their respective sections.
You may be using the
wrong voice commands.
SYNC 3 does
not understand
what I am
saying. Refer to the audio display during an active
voice session to find a list of voice
commands there.
Wait for the system to prompt you before
you state your command.
You may be speaking too
soon or at the wrong
time.
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General
Possible solution
Possible cause
Issue
SYNC 3 only supports four languages in a
single module for text display, voice control
and voice prompts. The country where you
bought your vehicle dictates the four
languages based on the most popular
languages spoken. If the selected language
is not available, SYNC 3 remains in the
current active language.
SYNC 3 does not support
the currently selected
language for the instru-
ment cluster and inform-
ation and entertainment
display.
The language
selected for the
instrument
cluster and
information and
entertainment
display does not
match the
SYNC 3
SYNC 3 offers several new voice control
features for a wide range of languages.
Dialing a contact name directly from the
phonebook without pre-recording (for
example,
“call John Smith ”) or selecting a
track, artist, album, genre or playlist directly
from your media player (for example, "play
artist Madonna").
language
(phone, USB,
Bluetooth
audio, voice
control and
voice prompts). SYNC 3 System Reset
The system has a System Reset feature that can be performed if the function of a SYNC
3 feature is lost. This reset is intended to restore functionality and will not erase any
information previously stored in the system (such as paired devices, phonebook, call
history, text messages, or user settings). To perform a System Reset, press and hold
the Seek Up (>>|) button while pressing and holding the Radio Power button. After
approximately 5 seconds the screen will go black. Allow 1-2 minutes for the system
reset to complete. You may then resume using the SYNC 3 system.
For additional assistance with SYNC 3
troubleshooting please call or visit the Ford
Website. Ford Support
United States: 1-800-392-3673
Customer Relation-
ship Center
Canada: 1-800-565-3673
owner.ford.com
Website
www.syncmyride.ca
www.syncmaroute.ca
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Entertainment................................................371
AM/FM Radio....................................................... 372
Apps....................................................................... 380
Bluetooth Stereo or USB................................. 379
CD........................................................................\
.... 378
HD Radio ™ Information (If
Available)......................................................... 375
SIRIUS® Satellite Radio (If Activated)......................................................... 372
Sources................................................................... 371
Supported Media Players, Formats and Metadata Information................................ 380
USB Ports............................................................. 380
Environment......................................................14
Essential Towing Checks............................172 Before Towing a Trailer...................................... 177
Launching or Retrieving a Boat or Personal Water Craft (PWC)........................................ 178
Safety Chains........................................................ 173
Tow Hitch............................................................... 173
Trailer Brakes........................................................ 173
Trailer Lamps......................................................... 177
Trailer Towing Connector................................. 172
When Towing a Trailer....................................... 177
Event Data Recording See: Data Recording.............................................. 9
Export Unique Options..................................13
Exterior Mirrors.................................................77
Fold-Away Exterior Mirrors................................ 77
Power Exterior Mirrors......................................... 77
F
Fan See: Engine Cooling Fan - Diesel.................. 218
See: Engine Cooling Fan - E85/ Gasoline............................................................ 218
Fastening the Seatbelts
................................31
Seatbelt Locking Modes.................................... 32
Using Seatbelts During Pregnancy.................31
Floor Mats
........................................................181
Ford Credit.........................................................10
US Only..................................................................... 10
Ford Protect
...................................................425
Ford Protect (CANADA ONLY)..................... 426
Ford Protect Extended Service Plans (U.S. Only).................................................................. 425
Fuel and Refueling
.........................................117 Fuel Consumption
........................................129
Calculating Fuel Economy.............................. 129
Filling the Fuel Tank........................................... 129
Fuel Filler Funnel Location........................122
Fuel Filter - Gasoline
...................................226
Fuel Quality - Diesel....................................120
Biodiesel.................................................................. 121
Diesel Fuel Additives ......................................... 122
Fuel Requirements - Choosing The Right Fuel: Vehicles Operated Where
Ultra-Low Sulfur Diesel Fuel Is Not
Required ........................................................... 120
Fuel Requirements - Choosing the Right Fuel: Vehicles Operated Where
Ultra-Low Sulfur Diesel Fuel is Required
(United States/Canada/Puerto Rico/U.S.
Virgin Islands and Other Locales)...........120
Fuel Quality - E85.........................................118 Choosing the Right Fuel - Flex Fuel
Vehicles.............................................................. 118
Switching Between E85 and Gasoline........119
Fuel Quality - Gasoline................................118 Choosing the Right Fuel.................................... 118
Fuel Shutoff
...................................................184
Fuse Box Locations.....................................196 Body Control Module Fuse Box.................... 196
Engine Compartment Fuse Box................... 196
Passenger Compartment Fuse Box............196
Pre-fuse Box......................................................... 196
Fuses.................................................................196
Fuse Specification Chart............................197 Body Control Module....................................... 207
Engine Compartment Fuse Box.................... 197
Passenger Compartment Fuse Panel........201
Pre-fuse Box........................................................ 205
G
Gauges................................................................79 Engine Coolant Temperature Gauge.............79
Fuel Gauge............................................................. 80
Information Display............................................. 79
Tripmeter Reset and Distance to Empty.................................................................. 80
General Information on Radio Frequencies...................................................48
General Maintenance Information
........427
Multi-point Inspection..................................... 429
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Filling a Portable Fuel Container...................
122
S
Safety Canopy ™............................................44
Safety Precautions........................................117
Satellite Radio...............................................310
Satellite Radio Electronic Serial Number
(ESN)................................................................... 311
Satellite Radio Reception Factors.................311
SIRIUS® Satellite Radio Service.................... 311
Troubleshooting.................................................. 312
Scheduled Maintenance Record
...........435
Scheduled Maintenance...........................427
Seatbelt Extension........................................36
Seatbelt Height Adjustment
......................33
Seatbelt Reminder........................................34
Belt-Minder®......................................................... 34
Seatbelts...........................................................30 Principle of Operation........................................ 30
Seatbelt Warning Lamp and Indicator Chime...............................................................33
Conditions of operation..................................... 34
Seats...................................................................99
Security..............................................................62
Selective Catalytic Reduction System...........................................................123
Approximate Diesel Exhaust Fluid Usage................................................................. 126
Contaminated Diesel Exhaust Fluid or Inoperative Selective Catalytic Reduction
System............................................................... 126
Diesel Exhaust Fluid Guidelines.................... 126
Diesel Exhaust Fluid Level............................... 124
Settings............................................................397 911 Assist............................................................... 402
Ambient Lighting............................................... 407
Bluetooth.............................................................. 399
Clock...................................................................... 398
Display
.................................................................. 408
General................................................................. 406
Media Player........................................................ 398
Mobile Apps........................................................ 405
Navigation............................................................ 403
Phone..................................................................... 399
Radio...................................................................... 402
Sound..................................................................... 397
Valet Mode.......................................................... 409Vehicle...................................................................
407
Voice Control...................................................... 409
Wi-Fi....................................................................... 407
Side Airbags
.....................................................44
Sitting in the Correct Position...................99
Snow Chains See: Using Snow Chains................................. 265
Special Notices
.................................................11
New Vehicle Limited Warranty.......................... 11
Special Operating Conditions Scheduled Maintenance...............................................432
Exceptions............................................................ 434
Speed Control See: Cruise Control............................................. 157
Speed Limiter
.................................................159
Engine Speed Limiter........................................ 159
Vehicle Speed Limiter - Fixed........................ 159
Stability Control
............................................150
Principle of Operation...................................... 150
Starter Switch See: Ignition Switch............................................. 112
Starting a Diesel Engine..............................113 Cold Weather Operation................................... 114
Engine Glow Plugs............................................... 114
Failure to Start...................................................... 114
Starting a Cold or Hot Engine......................... 114
Starting a Gasoline Engine.........................113 Cold or Hot Engine............................................... 113
Engine Idle Speed after Starting.................... 113
Flooded Engine..................................................... 113
Starting and Stopping the Engine...........112 General Information............................................ 112
Steering............................................................162
Steering Wheel
................................................67
Storage Compartments...............................111
Supplementary Restraints System..........37 Principle of Operation......................................... 37
Switching Off the Engine............................115 Vehicles With a Turbocharger......................... 115
Symbols Glossary
.............................................7
SYNC™ 3........................................................353
General Information......................................... 353
SYNC™ 3 Troubleshooting.....................409
SYNC™ Applications and Services
.......331
911 Assist................................................................ 331
SYNC Mobile Apps............................................ 333
SYNC™.............................................................315 General Information.......................................... 315
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SYNC™ Troubleshooting.........................345
T
Technical Specifications
See: Capacities and Specifications.............281
The Better Business Bureau (BBB) Auto Line Program (U.S. Only).........................191
Tire Care..........................................................248
Glossary of Tire Terminology........................ 250
Inflating the Tires................................................ 257
Information About Uniform Tire Quality Grades.............................................................. 248
Information Contained on the Tire Sidewall............................................................. 251
Inspecting the Tires and Wheel Valve Stems............................................................... 260
Location of the Tire Label............................... 257
Tire Age................................................................... 261
Tire and Wheel Alignment............................. 263
Tire Damage........................................................ 260
Tire Pressure Monitoring System.................262
Tire Replacement Requirements.................. 261
Tire Rotation........................................................ 264
Tire Safety Practices......................................... 263
Tire Wear.............................................................. 260
United States Department of Transportation Tire Quality
Grades............................................................... 249
Tire Pressure Monitoring System..........266 Changing Tires With a Tire Pressure
Monitoring System....................................... 267
Tire Pressure Monitoring System Reset Procedure........................................................ 269
Understanding the Tire Pressure Monitoring System ............................................................. 267
Tires See: Wheels and Tires...................................... 247
Towing a Trailer
.............................................169
Load Placement................................................. 169
Towing the Vehicle on Four Wheels
...........................................................178
Emergency Towing............................................. 178
Recreational Towing.......................................... 179
Towing..............................................................169
Traction Control
............................................149
Principle of Operation....................................... 149
Trailer Sway Control
....................................170 Transmission Code Designation............287
Transmission...................................................141
Transmission
See: Transmission............................................... 141
Transporting the Vehicle............................187
Trip Computer
.................................................88
All Values................................................................ 88
Average Fuel Consumption............................. 88
Digital Speedometer.......................................... 88
Distance to Empty............................................... 88
Outside Air Temperature.................................. 88
Resetting the Trip Computer........................... 88
Trip Odometer....................................................... 88
Trip Timer................................................................ 88
U
Under Hood Overview - 3.2L Power Stroke Diesel................................................215
Under Hood Overview - 3.5L Ecoboost™..................................................213
Under Hood Overview - 3.7L.....................214
USB Port
...........................................................313
Using Cruise Control....................................157 Switching Cruise Control Off......................... 158
Switching Cruise Control On........................... 157
Using MyKey With Remote Start Systems..........................................................55
Using Power Running Boards....................64 Automatic Power Deploy.................................. 64
Automatic Power Stow..................................... 64
Bounce-back......................................................... 65
Enabling and Disabling...................................... 65
Manual Operation............................................... 66
Manual Power Deploy........................................ 64
Resetting the System......................................... 66
Using Snow Chains
.....................................265
Using Stability Control.................................151
Using SYNC™ With Your Media Player............................................................336
Accessing Your USB Song Library...............340
Bluetooth Devices and System Settings............................................................ 342
Connecting Your Digital Media Player to the USB Port.......................................................... 336
Media Menu Features...................................... 339
Media Voice Commands................................. 337
USB 2...................................................................... 342
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Voice Commands for Audio Sources.........343
Using SYNC™ With Your Phone.............319 Accessing Features through the Phone
Menu.................................................................. 324
Accessing Your Phone Settings.................... 327
Bluetooth Devices............................................. 328
Making Calls......................................................... 323
Pairing a Phone for the First Time...............320
Pairing Subsequent Phones........................... 321
Phone Options during an Active Call.........323
Phone Voice Commands................................. 321
Receiving Calls.................................................... 323
System Settings................................................. 329
Text Messaging................................................... 325
Using Traction Control................................149 Switching the System Off............................... 149
System Indicator Lights and Messages.......................................................... 149
Using a Switch..................................................... 149
Using the Information Display Controls............................................................. 149
Using Voice Recognition.............................317 Audio Voice Commands................................. 365
Initiating a Voice Session.................................. 317
Mobile App Voice Commands...................... 368
Navigation Voice Commands........................ 367
Phone Voice Commands............................... 366
SiriusXM Traffic and Travel Link Voice Commands..................................................... 369
System Interaction and Feedback...............318
Voice Settings Commands............................ 369
Using Winter Tires.......................................265
Utilizing the Mediation/Arbitration Program (Canada Only).........................192
V
Vehicle Care
...................................................239
Vehicle Certification Label.......................287
Vehicle Identification Number...............286
Vehicle Storage............................................244
Battery................................................................... 245
Body........................................................................\
245
Brakes.................................................................... 246
Cooling system................................................... 245
Engine.................................................................... 245
Fuel system.......................................................... 245
General.................................................................. 245Miscellaneous.....................................................
246
Removing Vehicle From Storage.................246
Tires........................................................................\
246
Ventilation See: Climate Control........................................... 95
VIN See: Vehicle Identification Number............286
Voice Control
...................................................68
W
Warning Lamps and Indicators..................81 Airbag Warning Lamp.......................................... 81
Anti-Lock Brake System Warning Lamp..................................................................... 81
Brake System Warning Lamp........................... 81
Diesel Warning Lamps........................................ 81
Direction Indicator................................................ 82
Door Ajar.................................................................. 82
Engine Coolant Temperature Warning Lamp.................................................................... 82
Engine Warning Lamps...................................... 82
Fasten Seatbelt Warning Lamp...................... 82
Headlamp High Beam Indicator..................... 82
Ignition Warning Lamp....................................... 82
Lamps on Indicator.............................................. 82
Lane Departure Warning Indicator................82
Low Fuel Level Warning Lamp........................ 83
Low Tire Pressure Warning Lamp.................. 83
Low Washer Fluid Level Warning Lamp.................................................................... 83
Message Center Indicator................................. 83
Oil Pressure Warning Lamp............................. 83
Stability Control and Traction Control Indicator.............................................................. 83
Stability Control and Traction Control Off Warning Lamp.................................................. 83
Transmission Tow/Haul Warning Lamp.................................................................... 83
Washer Fluid Check....................................223
Washers See: Cleaning the Exterior.............................. 240
See: Wipers and Washers................................. 70
Waxing.............................................................240
Wheel Nuts See: Changing a Road Wheel........................ 270
Wheels and Tires..........................................247 General Information.......................................... 247
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