roof FORD TRANSIT CONNECT 2016 2.G User Guide

THE BETTER BUSINESS
BUREAU (BBB) AUTO LINE
PROGRAM (U.S. ONLY)
Your satisfaction is important to Ford
Motor Company and to your dealer. If a
warranty concern has not been resolved
using the three-step procedure outlined
earlier in this chapter in the Getting the
Services you need section, you may be
eligible to participate in the BBB AUTO
LINE program.
The BBB AUTO LINE program consists of
two parts – mediation and arbitration.
During mediation, a representative of the
BBB will contact both you and Ford Motor
Company to explore options for settlement
of the claim. If an agreement is not reached
during mediation or you do not want to
participate in mediation, and if your claim
is eligible, you may participate in the
arbitration process. An arbitration hearing
will be scheduled so that you can present
your case in an informal setting before an
impartial person. The arbitrator will
consider the testimony provided and make
a decision after the hearing.
Disputes submitted to the BBB AUTO LINE
program are usually decided within forty
days after you file your claim with the BBB.
You are not bound by the decision, and
may reject the decision and proceed to
court where all findings of the BBB Auto
Line dispute, and decision, are admissible
in the court action. Should you choose to
accept the BBB AUTO LINE decision, Ford
is then bound by the decision, and must
comply with the decision within 30 days
of receipt of your acceptance letter.
BBB AUTO LINE Application: Using the
information provided below, please call or
write to request a program application.
You will be asked for your name and
address, general information about your
new vehicle, information about your
warranty concerns, and any steps you have
already taken to try to resolve them. A
Customer Claim Form will be mailed that
will need to be completed, signed and
returned to the BBB along with proof of
ownership. Upon receipt, the BBB will
review the claim for eligibility under the
Program Summary Guidelines.
You can get more information by
calling BBB AUTO LINE at
1-800-955-5100, or writing to:
BBB AUTO LINE
3033 Wilson Boulevard, Suite 600
Arlington, Virginia 22201
BBB AUTO LINE applications can also be
requested by calling the Ford Motor
Company Customer Relationship Center
at 1-800-392-3673.
Note:
Ford Motor Company reserves the
right to change eligibility limitations, modify
procedures, or to discontinue this process
at any time without notice and without
obligation.
UTILIZING THE
MEDIATION/ARBITRATION
PROGRAM (CANADA ONLY)
For vehicles delivered to authorized
Canadian dealers. In those cases where
you continue to feel that the efforts by Ford
of Canada and the authorized dealer to
resolve a factory-related vehicle service
concern have been unsatisfactory, Ford of
Canada participates in an impartial third
party mediation/arbitration program
administered by the Canadian Motor
Vehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straight forward
and relatively speedy alternative to resolve
a disagreement when all other efforts to
produce a settlement have failed. This
procedure is without cost to you and is
designed to eliminate the need for lengthy
and expensive legal proceedings.
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Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Customer Assistance

Circuits protected
Fuse rating
Fuse
Front power window.
25A *
F29
Ignition switch position II output (van only).
5A *
F30
Taxi roof lamp switch.
15A *
F31
Engine control module.
15A *
F32
Engine control module.
10A *
F33
Fuel injectors.
10A *
F34
Vehicle power 4.
15A *
F35
Active grill shutter - 1.6 GTDI and 2.5L engine only.
5A *
F36
Battery saver relay.
5A *
F37
Engine control module.
15A *
F38
Transmission control module.
Taxi block connector.
10A *
F39
Electronic power assist steering.
5A *
F40
Body control module.
20A *
F41
Rear window wiper.
15A *
F42
Heated front seat - Van.
15A *
F43
Accessories - Van.
20A *
Headlamp control module.
15A *
F44
Air conditioning switch - Taxi.
5A *
Power exterior mirror - without door control unit.
10A *
F45
Windshield wiper.
40A **
F46
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Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Fuses

Circuits protected
Fuse rating
Fuse
Power sunroof.
5A
F81
Interior motion sensor.
Washer pump.
20A
F82
Central locking.
20A
F83
DD FF unlock supply (ground fuse).
20A
F84
DD FF double lock (ground fuse).
Ignition switch.
7.5A
F85
Airbag module.
10A
F86
Occupant classification system.
Passenger airbag deactivation indicator.
Not used.
-
F87
Not used.
-
F88
Not used.
-
F89
Cargo Compartment Fuse Box 188
Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing FusesE129927

BULB SPECIFICATION CHART
Power (watt)
Specification
Lamp
21/5
W21/5W
Brake and tail lamp.
55
H11
Cornering lamps.
24
PY24W
Front direction indicator.
55
H11
Front fog lamp.
5
W5W
Front side lamp.
5
W5W
Front side marker lamp.
55
H9
Headlamp high beam.
55
H11
Headlamp low beam.
6
W6W
Interior lamp.
5
W5W
License plate lamp.
10
211 Festoon
Luggage compartment lamp.
5
W5W
Map lamp.
21
WY21W
Rear direction indicator.
LED**
LED **
Rear Dome lamp. *
16
W16W
Reversing lamp.
5
W5W
Side direction indicator.
* Vehicles with panoramic roof.
** LED lamps are not serviceable items.
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Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Maintenance

Exterior Plastic Parts
For routine cleaning we recommend
Motorcraft Detail Wash. If tar or grease
spots are present, we recommend
Motorcraft Bug and Tar Remover.
Stripes or Graphics (If Equipped)
Do not use a commercial or high-pressure
sprayer on the surface or edge of stripes
and graphics. This can damage them and
cause the edges to peel away from the
vehicle surface.
Underbody
Flush the complete underside of your
vehicle frequently. Keep body and door
drain holes free of debris or foreign
material.
WAXING
Regular waxing is necessary to protect your
car's paint from the elements. We
recommend that you wash and wax the
painted surface once or twice a year.
When washing and waxing, park your
vehicle in a shaded area out of direct
sunlight. Always wash your vehicle before
applying wax.
• Use a quality wax that does not contain
abrasives.
• Follow the manufacturer ’s instructions
to apply and remove the wax.
• Apply a small amount of wax in a
back-and-forth motion, not in circles. •
Do not allow wax to come in contact
with any non-body (low-gloss black)
colored trim. The wax will discolor or
stain the parts over time.
•Roof racks.
• Bumpers.
• Grained door handles.
• Side moldings.
• Mirror housings.
• Windshield cowl area.
• Do not apply wax to glass areas.
• After waxing, your car's paint should
feel smooth, and be free of streaks and
smudges.
CLEANING THE ENGINE
Engines are more efficient when they are
clean because grease and dirt buildup keep
the engine warmer than normal.
When washing:
• Take care when using a power washer
to clean the engine. The high-pressure
fluid could penetrate the sealed parts
and cause damage.
• Do not spray a hot engine with cold
water to avoid cracking the engine
block or other engine components.
• Spray Motorcraft Engine Shampoo and
Degreaser on all parts that require
cleaning and pressure rinse clean. In
Canada, use Motorcraft Engine
Shampoo.
• Never wash or rinse the engine while it
is hot or running; water in the running
engine may cause internal damage.
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Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Vehicle Care

For a complete listing of the accessories
that are available for your vehicle, please
contact your authorized dealer or visit the
online store web site:
Web Address (United States)
www.Accessories.Ford.com Web Address (Canada)
www.Accessories.Ford.ca
Ford Accessories are available for your
vehicle through an authorized Ford dealer.
Ford Motor Company will repair or replace
any properly authorized dealer-installed
Ford Original Accessory found to be
defective in factory-supplied materials or
workmanship during the warranty period,
as well as any component damaged by the
defective accessories.
Ford Motor Company warrants your
accessory through the warranty that
provides the greatest benefit:
• 24 months, unlimited mileage.
• The remainder of your new vehicle
limited warranty.
Contact an authorized dealer for details
and a copy of the warranty.
Exterior Style
• Graphics.
• Hitch and towing accessories.
• Keyless entry.
• Side window deflectors.
• Splash guards.
• Wheels.
Interior Style
• All-weather floor mats.
• Cargo area protectors. •
Cargo organizers.
• Carpeted floor mats.
• Interior light kit.
• Premium carpeted floor mats.
• Rear seat entertainment*.
Lifestyle
• Ash cup and smokers packages.
• Roof racks and carriers*.
Peace of Mind
• Auto-dimming interior mirror.
• Back-up alarm*.
• Bumper-mounted parking sensor*.
• Locking fuel plug.
• Remote start.
• Vehicle security systems.
• Wheel locks.
*Ford Licensed Accessory. The accessory
manufacturer designs, develops and
therefore warrants Ford Licensed
Accessories, and does not design or test
these accessories to Ford Motor Company
engineering requirements. Contact an
authorized Ford dealer for the
manufacturer's limited warranty details,
and request a copy of the Ford Licensed
Accessories product limited warranty from
the accessory manufacturer.
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Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Accessories

with or in communication with any
positioning devices or any mobile or
wireless-connected electronic or computer
devices, including without limitation
cellular phones, palmtop and handheld
computers, pagers, and personal digital
assistants or PDAs. You agree to cease
using this Data if you fail to comply with
these terms and conditions.
Limited Warranty
NAV2 warrants that (a) the Data will
perform substantially in accordance with
the accompanying written materials for a
period of ninety (90) days from the date
of receipt, and (b) any support services
provided by NAV2 shall be substantially as
described in applicable written materials
provided to you by NAV2, and NAV2’
s
support engineers will make commercially
reasonable efforts to solve any problem
issues.
rigCustomer Remedies
NAV2 and its suppliers’ entire liability and
your exclusive remedy shall be, at NAV2’ s
sole discretion, either (a) return of the price
paid, if any, or (b) repair or replacement of
the Data that do not meet NAV2’ s Limited
Warranty and that are returned to NAV2
with a copy of your receipt. This Limited
Warranty is void if failure of the Data has
resulted from accident, abuse, or
misapplication. Any replacement Data will
be warranted for the remainder of the
original warranty period or thirty (30) days,
whichever is longer. Neither these remedies
nor any product support services offered
by NAV2 are available without proof of
purchase from an authorized international
source. No Other Warranty:
EXCEPT FOR THE LMITED WARRANTY
SET FORTH ABOVE AND TO THE EXTENT
PERMITTED BY APPLICABLE LAW, NAV2
AND ITS LICENSORS (INCLUDING THEIR
LICENSORS AND SUPPLIERS) DISCLAIM
ANY WARRANTIES, EXPRESS OR IMPLIED,
OF QUALITY, PERFORMANCE,
MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE, OWNERSHIP OR
NON-INFRINGEMENT. Certain warranty
exclusions may not be permitted under
applicable law, so to that extent the above
exclusion may not apply to you.
Limited Liability:
TO THE EXTENT PERMITTED BY
APPLICABLE LAW, NAV2 AND ITS
LICENSORS (INCLUDING THEIR
LICENSORS AND SUPPLIERS) SHALL NOT
BE LIABLE TO YOU: IN RESPECT OF ANY
CLAIM, DEMAND OR ACTION,
IRRESPECTIVE OF THE NATURE OF THE
CAUSE OF THE CLAIM, DEMAND OR
ACTION ALLEGING ANY LOSS, INJURY OR
DAMAGES, DIRECT OR INDIRECT, WHICH
MAY RESULT FROM THE USE OR
POSSESSION OF THE INFORMATION; OR
FOR ANY LOSS OF PROFIT, REVENUE,
CONTRACTS OR SAVINGS, OR ANY
OTHER DIRECT, INDIRECT, INCIDENTAL,
SPECIAL OR CONSEQUENTIAL DAMAGES
ARISING OUT OF YOUR USE OF OR
INABILITY TO USE THIS INFORMATION,
ANY DEFECT IN THE INFROMATION, OR
THE BREACH OF THESE TERMS OR
CONDITIONS, WHETHER IN AN ACTION
IN CONTRACT OR TORT OR BASED ON A
WARRANTY, EVEN IF NAV2 OR ITS
LICENSORS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES. UNDER
NO CIRCUMSTANCES SHALL NAV2’
s OR
ITS SUPPLIERS ’ LIABILITY HEREUNDER
EXCEED THE PRICE PAID. Certain liability
exclusions may not be permitted under
applicable law, so to that extent the above
exclusion may not apply to you.
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Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Appendices

Information Display Control.......................62
Information Displays.....................................85 General Information............................................ 85
Information....................................................363 911 Assist............................................................... 369
Alerts...................................................................... 368
Calendar............................................................... 369
Sirius Travel Link................................................. 367
SYNC Services (If Equipped, United States Only).................................................................. 363
Vehicle Health Report (If Equipped, US Only)................................................................... 371
Information Messages.................................88
Installing Child Restraints
............................16
Child Seats............................................................... 16
Using Lap and Shoulder Belts.......................... 17
Using Lower Anchors and Tethers for Children (LATCH)............................................. 19
Using Tether Straps.............................................. 21
Instrument Cluster
........................................80
Instrument Lighting Dimmer.....................69
Interior Lamps - Vehicles With: Panoramic Roof Panel
...............................72
Center Mounted Lamp....................................... 73
Luggage Compartment Lamp......................... 73
Side Mounted Lamp............................................ 72
Interior Lamps - Vehicles Without: Panoramic Roof Panel................................71
Courtesy Lamp....................................................... 71
Luggage Compartment Lamp......................... 72
Reading Lamps...................................................... 72
Interior Mirror
....................................................78
Auto-Dimming Mirror.......................................... 78
Introduction.........................................................7
J
Jump Starting the Vehicle...........................171 Connecting the Jumper Cables...................... 172
Jump Starting....................................................... 173
Preparing Your Vehicle...................................... 172
Removing the Jumper Cables......................... 173
K
Keys and Remote Controls.........................45 L
Lighting Control...............................................67
Headlamp Flasher............................................... 68
High Beams............................................................ 67
Lighting...............................................................67 General Information............................................ 67
Load Carriers See: Roof Racks and Load Carriers.............150
Load Carrying
.................................................148
Load Limit.........................................................151
Special Loading Instructions for Owners of
Pick-up Trucks and Utility-type
Vehicles............................................................. 158
Vehicle Loading - with and without a Trailer................................................................... 151
Locking and Unlocking
.................................53
Auto lock and Auto unlock Feature...............55
Emergency Locking with the Key................... 55
Locking and Unlocking the Doors From Inside.................................................................... 53
Locking and Unlocking the Doors with the Key........................................................................\
54
Opening the Double Rear Doors..................... 53
Rear Emergency Exit........................................... 56
Remote Control..................................................... 53
Smart Unlocks For Integrated Keyhead Transmitter........................................................ 54
Unlocking the Doors with the Interior Door Handles............................................................... 54
Locks...................................................................53
Luggage Anchor Points
..............................148
Lug Nuts See: Changing a Road Wheel........................ 242
M
Maintenance..................................................193 General Information.......................................... 193
Manual Climate Control..............................96
Manual Liftgate
..............................................56
Opening and Closing the Liftgate.................. 56
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Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Index

Power Windows - Vehicles With: Rear
Power Windows ..........................................74
Accessory Delay.................................................... 76
Bounce-Back.......................................................... 75
One-Touch Down................................................. 75
One-Touch Up....................................................... 75
Window Lock.......................................................... 75
Protecting the Environment........................14
R
Rear Parking Aid............................................135
Rear Passenger Climate Controls...........101
Rear Seat Armrest.........................................112
Rear Seats.......................................................107 Type 1....................................................................... 107
Type 2..................................................................... 109
Rear Under Floor Storage..........................148 Adjustable Load Floor...................................... 148
Passenger Compartment Floor.................... 148
Rear View Camera........................................137 Switching the Rear View Camera Off.........139
Switching the Rear View Camera On..........137
Using the Display................................................. 137
Vehicles With Parking Aid ................................139
Rear View Camera See: Rear View Camera.................................... 137
Rear Window Wiper and Washers...........65 Rear Window Washer......................................... 66
Rear Window Wiper............................................ 65
Recommended Towing Weights............160 Calculating the Maximum Loaded Trailer
Weight................................................................. 161
Reduced Engine Performance.................167
Refueling...........................................................121 Easy Fuel ™ Capless Fuel System.................121
Remote Control..............................................45 Car Finder................................................................ 47
Integrated Keyhead Transmitter.................... 45
Programming a New Remote Control.........46
Replacing the Battery......................................... 46
Reprogramming the Unlocking Function .............................................................. 46
Repairing Minor Paint Damage...............218 Replacement Parts
Recommendation.........................................11
Collision Repairs..................................................... 11
Scheduled Maintenance and Mechanical Repairs................................................................... 11
Warranty on Replacement Parts..................... 12
Replacing a Lost Key or Remote Control.............................................................47
Reporting Safety Defects (Canada Only)..............................................................180
Reporting Safety Defects (U.S. Only)...............................................................179
Roadside Assistance...................................170 Vehicles Sold in Canada: Getting Roadside
Assistance........................................................ 170
Vehicles Sold in Canada: Using Roadside Assistance........................................................ 170
Vehicles Sold in the United States: Getting Roadside Assistance.................................... 170
Vehicles Sold in the United States: Using Roadside Assistance.................................... 170
Roadside Emergencies
...............................170
Roof Racks and Load Carriers.................150 Maximum Load Weights................................... 151
Running-In See: Breaking-In.................................................. 167
Running Out of Fuel....................................120 Refilling With a Portable Fuel
Container.......................................................... 120
S
Safety Canopy ™
.............................................42
Safety Precautions.......................................118
Satellite Radio..............................................269 Satellite Radio Electronic Serial Number
(ESN)................................................................. 270
Satellite Radio Reception Factors...............270
SIRIUS® Satellite Radio Service.................. 270
Troubleshooting................................................... 271
Scheduled Maintenance Record...........394
Scheduled Maintenance..........................386
Seatbelt Height Adjustment
.......................31
Seatbelt Reminder.........................................32 Belt-Minder™........................................................ 32
Seatbelts...........................................................28 Principle of Operation........................................ 28
433
Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, First Printing Index