pairing phone FORD TRANSIT CONNECT 2018 User Guide

Cell phone issues
Possible solution
Possible cause
Issue
Replying to text messages using SYNC 3 is
not supported by iPhone.
Text messages from WhatsApp and Face-
book Messenger are not supported.
Your cell phone must support downloading
text messages through Bluetooth to receive
incoming text messages.
This is a cell phone-
dependent feature.
Audible text
messages do
not work on my
cell phone. Because each cell phone is different, refer
to your device's manual for the specific cell
phone you are pairing. In fact, there can be
differences between cell phones due to
brand, model, service provider and software
version.
This is a cell phone limita-
tion. USB and Bluetooth Stereo issues
Possible solution
Possible cause
Issue
Disconnect the device from SYNC 3. Try
switching your device off, resetting it or
removing the battery, then reconnect it to
SYNC 3.
Possible device malfunc-
tion.
I am having
trouble
connecting my
device. Make sure you are using the manufacturer's
cable.
Make sure to correctly insert the USB cable
into the device and your vehicle's USB port.
Make sure that the device does not have
an auto-install program or active security
settings.
Make sure your device is unlocked before
connecting it to SYNC 3.
The device has a lock
screen enabled.
Make sure you are not leaving the device in
your vehicle during very hot or cold
temperatures.
This is a device limitation.
SYNC 3 does
not recognize
my device when
I start my
vehicle.
374
2018 Transit Connect (CHC) Canada/United States of America, CG3709en enUSA, Edition date: 201704, First Printing SYNC™ 3

M
Maintenance...................................................197
General Information........................................... 197
Manual Climate Control..............................96
Manual Liftgate..............................................56
Opening and Closing the Liftgate................... 57
Manual Seats
.................................................105
Adjusting the Height of the Driver
Seat.................................................................... 106
Adjusting the Lumbar Support .................... 105
Moving the Seat Backward and Forward............................................................. 105
Recline Adjustment........................................... 106
Media Hub......................................................276
Message Center See: Information Displays................................. 84
Mirrors See: Heated Windows and Mirrors...............101
See: Windows and Mirrors................................ 73
Mobile Communications Equipment.......13
Motorcraft Parts
...........................................255
MyKey Troubleshooting...............................52
MyKey ™............................................................48
Principle of Operation........................................ 48
N
Navigation......................................................348 cityseeker.............................................................. 355
Destination Mode.............................................. 350
Map Mode............................................................ 349
Navigation Map Updates................................ 356
Navigation Menu................................................ 353
SiriusXM Traffic and Travel Link................... 356
SYNC AppLink.................................................... 355
Waypoints............................................................ 354
Normal Scheduled Maintenance...........391 Intelligent Oil-Life Monitor™......................... 391
Maintenance Intervals..................................... 392
O
Oil Change Indicator Reset.......................201 Resetting the Oil Life Monitoring
System............................................................... 201
Oil Check See: Engine Oil Check..................................... 200Opening and Closing the Hood...............197
Closing the Hood................................................ 198
Opening the Hood.............................................. 197
Ordering Additional Owner's Literature......................................................182
Obtaining a French Owner ’s Manual..........183
Overhead Console
.........................................115
Rear Door Storage Compartment.................115
P
Parking Aids
...................................................140
Principle of Operation...................................... 140
Parking Brake
.................................................135
Passive Anti-Theft System........................58
SecuriLock®........................................................... 58
PATS See: Passive Anti-Theft System..................... 58
Perchlorate.........................................................11
Personalized Settings
...................................87
Measure Units........................................................ 87
Switching Chimes Off......................................... 87
Personal Safety System ™
..........................36
How Does the Personal Safety System
Work?.................................................................. 36
Phone...............................................................343 During a Phone Call.......................................... 346
Making Calls........................................................ 345
Pairing Your Cell Phone for the First Time................................................................... 343
Phone Menu........................................................ 344
Receiving Calls................................................... 346
Smartphone Connectivity.............................. 347
Text Messaging................................................... 347
Post-Crash Alert System
............................177
Power Door Locks See: Locking and Unlocking............................. 53
Power Seats
...................................................106
Power Windows - Vehicles With: One-Touch Open Driver Window
..........73
Accessory Delay.................................................... 73
One-Touch Down................................................. 73
Power Windows - Vehicles With: Rear Power Windows ..........................................73
Accessory Delay.................................................... 75
Bounce-Back.......................................................... 74
One-Touch Down................................................. 74
One-Touch Up....................................................... 74
442
2018 Transit Connect (CHC) Canada/United States of America, CG3709en enUSA, Edition date: 201704, First Printing Index

Traction Control.............................................137
Principle of Operation....................................... 137
Trailer Sway Control....................................163
Transmission Code Designation.............257
Transmission...................................................131
Transporting the Vehicle...........................168
Trip Computer
.................................................86
Average Fuel........................................................... 87
Digital Speedometer........................................... 87
Distance to Empty............................................... 86
Resetting the Trip Computer........................... 86
Trip Odometer....................................................... 86
U
Under Hood Overview
................................199
USB Port..........................................................276
Using Cruise Control....................................145 Switching Cruise Control Off.......................... 145
Switching Cruise Control On.......................... 145
Using MyKey With Remote Start Systems..........................................................52
Using Snow Chains
.....................................243
Using Stability Control...............................139
Using SYNC™ With Your Media Player............................................................298
Accessing Your USB Song Library...............302
Bluetooth Devices and System Settings............................................................ 304
Connecting Your Digital Media Player to the USB Port.......................................................... 298
Media Menu Features...................................... 302
Media Voice Commands................................ 299
Voice Commands for Audio Sources.........304
Using SYNC™ With Your Phone.............281 Accessing Features through the Phone
Menu................................................................. 286
Accessing Your Phone Settings................... 289
Bluetooth Devices............................................. 290
Making Calls........................................................ 285
Pairing a Phone for the First Time...............282
Pairing Subsequent Phones.......................... 283
Phone Options during an Active Call.........285
Phone Voice Commands................................ 283
Receiving Calls.................................................... 285
System Settings.................................................. 291
Text Messaging................................................... 287Using Traction Control................................137
Switching the System Off................................ 137
System Indicator Lights and Messages........................................................... 137
Using a Switch...................................................... 137
Using the Information Display Controls.............................................................. 137
Using Voice Recognition............................279 Audio Voice Commands.................................. 327
Initiating a Voice Session................................ 279
Mobile App Voice Commands...................... 330
Navigation Voice Commands....................... 329
Phone Voice Commands................................ 328
SiriusXM Traffic and Travel Link Voice Commands....................................................... 331
System Interaction and Feedback.............280
Voice Settings Commands............................. 331
Utilizing the Mediation/Arbitration Program (Canada Only)..........................181
V
Vehicle Care....................................................219
Vehicle Certification Label.......................256
Vehicle Identification Number................255
Vehicle Storage.............................................224 Battery.................................................................... 225
Body........................................................................\
224
Brakes..................................................................... 225
Cooling system................................................... 225
Engine..................................................................... 225
Fuel system.......................................................... 225
General.................................................................. 224
Miscellaneous..................................................... 225
Removing Vehicle From Storage.................. 225
Tires........................................................................\
. 225
Ventilation See: Climate Control.......................................... 96
VIN See: Vehicle Identification Number............255
Voice Control....................................................61
W
Warning Lamps and Indicators................80 Airbag - Front........................................................ 80
Anti-Lock Braking System................................ 80
Battery..................................................................... 80
445
2018 Transit Connect (CHC) Canada/United States of America, CG3709en enUSA, Edition date: 201704, First Printing Index