36,000 GENESIS G90 2017 Quick Reference Guide

GENESIS VALET SERVICE PROGRAM TERMS AND CONDITIONS
Program Coverage Summary
The Genesis Valet Service Program is included for the first 3 years
or 36,000 miles, whichever comes first.
Complimentary
Services
Valet
Services
Complimentary
Rental VehicleMaintenanceWear
Items
Original Owner or
LesseeYe sYe sYe sYe s
Subsequent
Owner or Lessee
Warranty
Only
Warranty
OnlyNoNo
We come to you and provide you with alternative transportation. While your vehicle is being serviced under this program, qualified drivers will be provided a courtesy replacement Genesis brand vehicle at no additional cost. You must be at least 25 years of age (in most states) with a valid driver’s license to drive a replacement vehicle. Please provide your Service Advocate with the following information:
• Insurance company name, policy number, and expiration date
• Driver’s license number, state, expiration and birth date
• Credit card number and expiration date (standard requirement for rental car use)
• The above information for any additional drivers
Vehicle Eligibility
For original retail owners of the Genesis vehicle, we (Hyundai Motor America) cover all factory-recommended scheduled maintenance and normal wear parts replacement for the first 3 years or 36,000 miles, whichever comes first. The Valet Service Program is applicable to all 2017 model year Genesis brand vehicle United States specification vehicles purchased in the United States from authorized Genesis retailers. The program is not in effect outside of the United States.
• Vehicle coverage begins on the date of first retail sale. Fleet vehicles are excluded from this program.
• If the vehicle becomes damaged (such as by accident, fire, act of nature, etc.) and is subsequently titled salvaged, flooded, or reconstructed, it is no longer eligible for the benefits of the G90 complimentary maintenance Program.
Guidelines for Scheduling Maintenance
The Valet Service Program covers normal factory-recommended scheduled maintenance for the first 3 years or 36,000 miles, whichever comes first. Severe use maintenance intervals are not covered by this program. Covered maintenance costs include all labor and parts necessary to complete the factory recommended service. Having your vehicle serviced at the specified time/mile interva\
ls is critical in maintaining long-term durability. Failure to have your vehicle serviced at the specified interval may invalidate the warranty under certain circumstances.
If for any reason a service is missed, the authorized Genesis retailer will perform the next or missed major service.
Some owners may wish to have their oil changed more frequently. The customer must pay for any additional services performed on the vehicle. Service p\
rocedures not specifically referenced in the Genesis Customer Care Quick Reference Guide must be preauthorized by a District Service Manager.
See below for program terms and conditions.
Quick Reference Guide I 4140 I Quick Reference Guide G90
COMPLIMENTARY RENTAL VEHICLE
COMPLIMENTARY MAINTENANCE AND WEAR COVERAGE
Valet service is available while your vehicle is receiving complimentary maintenance, wear items, or warranty repairs by an authorized Genesis retailer. Simply contact your authorized Genesis retailer’s Service Advocate or contact the Customer Care Center at 844-340-9741 to make your appointment. The retailer will work with you to arrange your pickup and delivery time and location\
.
• Valet appointments must be made at least 2 business days in advance.
• Valet area of coverage is valid only within an estimated 1 hour drive time distance (based on traffic, weather, and road conditions) from the participating retailer location to the pickup/delivery location.
• Valet pickup and delivery must occur during normal business hours. After-hours pickup and delivery are at the discretion of your participating retailer.
• You must notify your Genesis Service Advocate 1 business day in advance i\
f location or time of valet services changes. If a change or cancellation is not made at least 1 business day in advance, you may be charged a fee, or va\
let service may be cancelled.
• You will be charged a fee if you elect to extend the use of the courtesy replacement vehicle or delay the delivery of your vehicle.
• Prior to or at the time of pickup, you will need to provide your valet with the following information if a courtesy replacement vehicle is needed:
Insurance company name, policy number, and expiration date
Driver’s license number, state, expiration, and birth date
Credit card number and expiration date (standard requirement for rental car use)
The above information for any additional drivers
Genesis brand vehicle owner must provide the valet with the Genesis brand vehicle that is currently registered in compliance with local and state laws. Road tolls incurred during the valet service may be charged to the vehicle owner.
VALET SERVICE
Genesis Brand

Guidelines for Normal Wear
The Genesis Maintenance Program includes coverage for specific items that may wear out under normal use (see below) for the first 3 years or 36,000 miles, whichever comes first. To qualify for replacement, the wear limit must be at or below the minimum service limits as specified by Hyundai Motor America technical reference manuals. Tires are excluded from this program.
Items covered under normal wear include:
• Front and rear brake pads
• Front and rear brake discs
• Windshield wiper blade inserts
Exclusions from Coverage
The following items, without limitation, are not covered by the At Your Service Program:
• Gasoline and gasoline additives
• State inspections
• Wear and tear of soft trim, including seats, carpets, door casings, wood veneer, headliner, and all chrome trim
• Wear and tear or damage to exterior body panels, trim, and glass
• Damage due to poor fuel quality, misuse, abuse, neglect, fire, accident, flood, or installation of unapproved parts and accessories
• Vehicles used in competitive events
• Vehicles with an unreadable/tampered VIN, or where true mileage cannot be determined
• Repairs and maintenance not performed at an Authorized G90 Dealership
• Repairs covered under the Hyundai New Vehicle Limited Warranty
• Required maintenance and covered wear parts replacement on United States specification vehicles operating outside the United States\
Transfer of Coverage
The described coverage only applies to the original retail purchaser or original lessee of a Genesis Brand vehicle. The coverage is not transferable to s\
ubsequent owners, with the exception of immediate family members. Immediate family members include the following:
• Spouses or registered domestic partners
• Parents
• Children or stepchildren
Dealerships will verify that the owner/customer is the original owner/le\
ssee. Certain limitations and exclusions apply to this program. Please refer to your New Vehicle Limited Warranty for warranty details.
COMPLIMENTARY MAINTENANCE AND WEAR
COVERAGE (continued)
Customer Date
GENESIS VALET SERVICE PROGRAM TERMS AND CONDITIONS
Quick Reference Guide I 4342 I Quick Reference Guide G90Genesis Brand