service GMC C-SERIES 1999 Repair Manual

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7-25
Starter Switch Check
CAUTION:
When you are doing this check, the vehicle could
move suddenly. If it does, you or others could be
injured. Follow the steps below.
1. Before you start, be sure you have enough room
around the vehicle.
2. Firmly apply both the parking brake (see ªParking
Brakeº in the Index if necessary) and the
regular brakes.
NOTE: Do not use the accelerator pedal, and be
ready to turn off the engine immediately if it starts.
3. On automatic transmission vehicles, try to start the
engine in each gear. The starter should work only in
PARK (P), if equipped, or NEUTRAL (N). If the
starter works in any other position, your vehicle
needs service.Automatic Transmission Shift Indicator Check
Check that the indicator points to the gear chosen.
Steering Check
Be alert for any changes in steering action, abnormal
front tire wear or steering wheel position. An inspection
or service is needed when the steering wheel is harder to
turn or has too much free play, or if there are strange
sounds when turning or parking.
Brake System Check
Be alert to illumination of the low air warning lamp or
for the tone alarm, or changes in braking action, such as
repeated pulling to one side, unusual sounds when
braking or increased brake pedal travel. Make sure air
brake system reservoirs are drained daily with full
system air pressure, and check system for leaks. Any of
these conditions could indicate the need for brake
system inspection and/or service.
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7-26
Engine Cooling System Service
Inspect the hoses and have them replaced if they are
cracked, swollen or deteriorated. Inspect all pipes,
fittings and clamps; replace as needed. Clean the outside
of the radiator and air conditioning condenser. To help
ensure proper operation, a pressure test of the cooling
system and pressure cap is recommended at least once
a year.
Exhaust System Check
Be alert for any changes in the sound of the exhaust
system or any smell of fumes. These are signs the
system may be leaking. Have it checked and/or repaired
at once. Refer to ªEngine Exhaustº and ªRunning Your
Engine While You're Parkedº in the Index.
Windshield Wipers and Washers Check
Check operation and condition of the wiper blades.
Check the flow of the washer spray.
Defroster Check
Move the control to the defrost symbol and the fan to HI
or the high symbol. Then check the airflow from the
ducts at the inside base of the windshield.Mirrors and Sun Visors Check
Check that friction joints hold mirrors and sun visors
in place.
Seat Adjuster Check
When adjusting a manual seat, be sure seat adjusters
latch by attempting to move the seat after latching.
Lamps Check
Check panel lighting, warning lights, indicator lights
and interior lamps. On the outside, check: license plate
lamps, sidemarker lamps, reflectors or lights on outside
mirrors, headlamps, parking lamps, identification and
clearance lamps, taillamps, brake lamps, turn signals,
backup lamps and hazard warning flashers. Have
headlamp aim checked at once if beams seem
improperly aimed.
Glass, Mirrors, Lamps and/or Reflectors
Condition Check
Look for broken, scratched, dirty or damaged glass,
mirrors, lamps or reflectors that could reduce the view
or visibility or cause injury. Replace, clean or
repair promptly.
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7-27
Door Latches Check
Check that doors close, latch and lock tightly. Check for
broken, damaged or missing parts that might prevent
tight latching.
Hood Latches Check
Check that the hood closes firmly. Check for broken,
damaged, loose or missing parts that might prevent tight
latching. Make sure the secondary latch (if equipped)
keeps the hood from opening all the way when the
primary latch is released.
Fluid Leaks Check
Check for fuel, coolant, oil or other fluid leaks by
looking at the surface beneath the vehicle after it has
been parked for a while.
Underbody Inspection
Corrosive materials used for ice, snow removal and dust
control can collect on the underbody. If these materials
are not removed, accelerated corrosion (rust) can occur
on underbody parts such as fuel lines, frame, floor pan
and exhaust system. At least every spring, flush these materials from the underbody with plain water. Take
care to clean well any areas where mud and other debris
can collect. Sediment packed in closed areas of the
frame should be loosened before being flushed.
Engine Cover Check
Check that the cab's engine cover and seal (if equipped)
are not torn or damaged. Be sure that the cover is bolted
down firmly to the floor.
At Least Once a Year
Key Lock Cylinders Service
Lubricate the key lock cylinders with the lubricant
specified in Part C.
Underbody Flushing Service
At least every spring, use plain water to flush any
corrosive materials from the underbody. Take care to
clean thoroughly any areas where mud and other debris
can collect.
Tractor Protection (Breakaway) Valve Check
On air brake models, remove, disassemble, clean and
inspect the tractor protection (breakaway) valve.
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7-31
Part D: Maintenance Record
After the scheduled services are performed, enter the
date, odometer reading and services performed on the
maintenance record charts provided here. Any additional
information from ªOwner Checks and Servicesº can beadded on the following record pages. Also, you should
retain all maintenance receipts. Your owner information
portfolio is a convenient place to store them.
Maintenance Record
DATEODOMETER
READINGSERVICED BYMAINTENANCE PERFORMED
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7-32
Maintenance Record
DATEODOMETER
READINGSERVICED BYMAINTENANCE PERFORMED
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8-
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8-1
Section 8 Customer Assistance Information
Here you will find out how to contact GMC if you need assistance. This section also tells you how to obtain service
publications and how to report any safety defects.
8
-2 Customer Satisfaction Procedure
8
-3 Customer Assistance for Text Telephone
(TTY) Users
8
-3 Customer Assistance Offices
8
-5 Roadside Assistance
8
-5 Warranty Information
8
-6 Reporting Safety Defects to the United
States Government8
-6 Reporting Safety Defects to the
Canadian Government
8
-7 Reporting Safety Defects to General Motors
8
-7 Ordering Service and Owner Publications
in Canada
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8-2
Customer Satisfaction ProcedureYour satisfaction and goodwill are important to your
dealer and to GMC. Normally, any concerns with the
sales transaction or the operation of your vehicle will be
resolved by your dealer's sales or service departments.
Sometimes, however, despite the best intentions of all
concerned, misunderstandings can occur. If your
concern has not been resolved to your satisfaction, the
following steps should be taken:
STEP ONE -- Discuss your concern with a member of
dealership management. Normally, concerns can be
quickly resolved at that level. If the matter has
already been reviewed with the sales, service or parts
manager, contact the owner of the dealership or the
general manager.
STEP TWO -- If after contacting a member of
dealership management, it appears your concern cannot
be resolved by the dealership without further help,
contact the GMC Consumer Relations Manager by
calling 1-800-GMC-8782 (1-800-462-8782, Customer
Assistance prompt). In Canada, contact GM of Canada
Customer Communication Centre in Oshawa by calling
1-800-263-3777 (English) or 1-800-263-7854 (French).
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8-4 Canada
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-268-6800
All Overseas Locations
GMODC - Customer Communication Centre
169-007
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Telephone: 905-644-4112
Fax: 905-644-4866
Caribbean Numbers
1-800-496-9992 (English) Puerto Rico
1-800-496-9993 (Spanish) Puerto Rico
1-800-751-4135 (English) Dominican Republic
1-800-751-4136 (Spanish) Dominican Republic
1-800-496-9994 U.S. Virgin Islands
1-800-389-0009 Bahamas
1-800-534-0122 Bermuda, Barbados, Antigua & B.V.I.
If toll free service is not available in the Caribbean,
call Puerto Rico 1-787-763-1315.
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8-5
Roadside Assistance
GM Medium Duty Truck's Roadside Assistance
provides stranded owners with towing service for
disabled vehicles.This service combines the efforts of trained telephone
representatives with a network of GM Medium Duty
Truck's dealer services.
Just dial Medium Duty Roadside Assistance at
1
-800-GMC-8782 (1-800-462-8782) to reach a
qualified representative who can assist you in a repair
or arrange a tow. Other recommended services can
also be arranged for situations such as retrieving
locked
-in keys, changing a tire or delivering gasoline,
at a charge to the owner. We also provide dealer
information at no charge such as location of the nearest
authorized medium duty GM Truck dealer and their
hours of operation.
Roadside Assistance is available 24 hours a day, 7 days
a week, 365 days a year, including weekends and
holidays. Should you have any questions about Roadside
Assistance, call the GMC Roadside Assistance Center or
contact your dealer.
Warranty Information
Your vehicle comes with a separate warranty booklet
that contains detailed warranty information.
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8-7
REPORTING SAFETY DEFECTS
TO GENERAL MOTORS
In addition to notifying NHTSA (or Transport Canada)
in a situation like this, we certainly hope you'll notify
us. Please call us at 1
-800-GMC-8782
(1
-800-462-8782), or write:
Pontiac-GMC Customer Assistance Center
P.O. Box 436008
Pontiac, MI 48343
-6008
In Canada, please call us at 1
-800-263-3777 (English)
or 1
-800-263-7854 (French). Or, write:
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Ordering Service and Owner
Publications in Canada
Service manuals, owner's manuals and other service
literature are available for purchase for all current and
past model General Motors vehicles.
The toll-free telephone number for ordering information
in Canada is 1-800-668-5539.
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