ESP GMC CANYON 2011 User Guide

Bla ck pla te (7 2,1 )
G M C Can yon Owner M an ual - 2011
1 0-7 2 Veh ic le CareIf a Tir e Goes Fla tIt is unu su a lfo r a tir e to blo w out
w hile yo u are driv in g , esp ecia lly if
y o u main ta in yo ur ve hic le 's tir e s
p ro p erly . If air goes ou t of a tir e , it is
m uch more lik e ly to le ak out slo w ly .
B ut if yo u sh ould eve r have a
b lo w out, he re are afe w tip s ab out
w hat to exp e ct and what to do:
I f a fr o nt tir e fa ils , th e fla t tir e
c re ate s a dra g th a t pulls th e ve hic le
t o w ard th at sid e. Ta ke yo ur fo ot off
t h e acc e le ra to r peda la nd grip th e
s te erin g wheelfir m ly . S te er to
m ain ta in la n e po sit io n , and th en
g ently bra ke to a sto p, w ell o ff th e
r o ad , if possib le .
A re ar blo w ou t, partic u la rly on a
c u rv e , acts m uch lik e a skid and
m ay re quir e th e sa m e co rre ctio n
y o u wou ld use in askid . In any re ar
b lo w out re m ove yo u r fo o t fr o m th e a
cc e le ra to r ped al. G et th e ve hic le
u nder co ntr o lb y ste erin g th e way
y o u want th e ve h ic le to go. It m ay
b e ve ry bum py an d nois y, but yo u
c a n stil l ste er. G en tly bra ke to a
s to p, w ell o ff th e ro ad , if po ss ib le .
{
W ARNIN G
D riv in g on afla t tir e will ca use
p erm anent dam age to th e tir e .
R e-in fla tin g atir e aft e r it has
b een driv e n on while se ve re ly
u nderin fla te d or fla t m ay ca use
a blo w out and ase rio us cra sh .
N eve r atte m pt to re -in fla te atir e
t h at has be en driv e n on while
s e ve re ly un derin fla te d or fla t.
H ave yo ur de ale r or an auth oriz e d
t ir e se rv ic e ce nte r re pair or
r e pla ce th e fla t tir e as so on as
p ossib le .
{
W ARNIN G
Lif tin g ave hic le and gettin g
u n der it to do main te nance or
r e pair s is dangero us wit h out th e
a p pro pria te sa fe ty equip m ent and
t r a in in g. If a ja ck is pro vid ed wit h
t h e ve hic le , it is desig ned only fo r
c h angin g a fla t tir e . If it is use d fo r
a n yth in g els e , yo u or oth ers co uld
b e badly in ju re d or kill e d if th e
v e hic le slip s off th e ja ck . If a ja ck
i s pro vid ed wit h th e ve hic le , only
u se it fo r ch angin g afla t tir e .
I f a tir e goes fla t, th e next part
s h ow s how to use th e ja ck in g
e q uip m ent to ch ange a fla t tir e
s a fe ly .
I f a tir e goes fla t, avo id fu rth er tir e
a n d wheeld am age by driv in g slo w ly
t o ale ve lp la ce , w ell o ff th e ro ad,
i f possib le . T urn on th e haza rd
w arn in g fla sh ers . S ee Haza rd
W arn in g Fla sh ers on page 63 .

Bla ck pla te (1 ,1 )
G M C Can yon Owner M an ual - 2011
C usto m er In fo rm atio n 13-1
C usto m er
I n fo rm atio nC usto m er In fo rm atio nC usto m er S atis fa ctio n
P ro ce dure (U .S .and
C anada ) .... .... .. .... .... .. 13-1
C usto m er S atis fa ctio n
P ro ce dure (M exic o ) .. .. .. .. 13-3
C usto m er A ssis ta n ce Off ic e s
( U .S .and Can ad a) ... . . . ... 13-5
C usto m er A ssis ta n ce Off ic e s
( M exic o ) .... . .. ... .... ... ... 13-5
C usto m er A ssis ta n ce fo r Te xt
T e le ph one (T TY )U se rs (U .S .
a nd Can ad a) ... . ..... ...... 13 -6
O nlin e Owne r C en te r ... . .. .. 13-6
G M Mob il it y Reim bu rs e m ent
P ro gra m (U .S .an d
C anada ) .... .... .. .... .... .. 13-7
R oadsid e Assis ta nce Pro gra m
( U .S .and Can ad a) ... . . . ... 13-8
R oadsid e Assis ta nce
P ro gra m (M exic o ) .... .. .. . 13-1 0
S ch edulin g Serv ic e
A ppo in tm en ts (U .S .and
C anada ) .... . .. .. ... .. .. . . 13-1 0 C
ourte sy Tra nsp orta tio n
P ro gra m (U .S .an d
C ana da) .... .. .. .. ... .. .. .. 13 -1 1
C olli s io n Dam ag e Repair
( U .S .and Canad a) ... . ... . 13-1 2
S erv ic e Pub lic a tio ns
O rd erin g In fo rm atio n .. .. . . 13-1 5
R ep ortin g Safe ty Defe ctsR eportin g Safe ty Defe cts to
t h e Unit e d Sta te s
G ove rn m ent ... . . .. .. .. .. .. 13-1 6
R eportin g Safe ty Defe cts to
t h e Cana dia n
G ove rn m ent ... . . .. .. .. .. .. 13-1 6
R eportin g Safe ty Defe cts to
G enera lM oto rs ... . . ..... . 13 -1 7V eh ic le Data Rec o rd in g an d
P riv acyV ehic le Data Reco rd in g and
P riv a cy .. .. .. .. ... .. .. .. .. . 13 -1 7
E ve nt D ata Reco rd ers ... . . . 13-1 7
O nS ta r
®... . .. ..... ..... .. .. 13 -1 8
R adio Fre que ncy
I d entif ic a tio n (R FID ).. .. .. . 13-1 9
R adio Fre que ncy
S ta te m en t ... .. . .. ... ... .. . 13-1 9
C usto m er In fo rm atio nC usto m er Satis fa ctio n
P ro ced ure (U .S .an d
C an ad a)Y ou r sa tis fa ctio n and goodw ill a re
i m porta nt to yo ur deale r and to
G M C.N orm ally , any co nce rn s
w it h th e sa le s tr a nsa ctio n or th e
o pera tio n of th e ve hic le wil l b e
r e so lv e d by th e deale r's sa le s or
s e rv ic e departm ents . S om etim es,
h ow eve r, desp it e th e best in te ntio n s
o f all co nce rn ed, m is u nders ta ndin g s
c a n occu r. If yo ur co nce rn has not
b een re so lv e d to yo ur sa tis fa ctio n,
t h e fo llo w in g ste ps sh ould be ta ke n:
S TE P ONE: Dis c u ss yo ur co nce rn
w it h amem ber of deale rs h ip
m anagem ent. N orm ally , co nce rn s
c a n be quic kly re so lv e d at th at le ve l.
I f th e matte r has alr e ady been
r e vie w ed wit h th e sa le s, se rv ic e ,
o r parts m anager, co nta ct th e ow ner
o f th e deale rs h ip or th e genera l
m anager.

Bla ck pla te (4 ,1 )
G M C Can yon Owner M an ual - 2011
1 3-4 Custo m er In fo rm atio nC usto m er A ss is ta n ce
P ro ced ureO wner sa tis fa ctio n and goo dw ill a re
v e ry im po rta nt to yo ur deale r and
G en era lM oto rs .
N orm ally , an y pro ble m wit h th e
t r a nsa ctio n , sa le , or usa ge of
y o ur ve hic le must be han d le d
b y yo u r dea le r sa le s or se rv ic e
d epartm ents . H ow eve r, w e
r e co gniz e th at desp it e th e good
i n te ntio ns of all p artie s in vo lv e d,
s o m etim es a mis u nde rs ta ndin g
m ay occu r.
I f yo u ha ve apro ble m th at has not
b een sa tis fa cto rily ha nd le d th ro ugh
t h e norm alm ea ns, w e su ggest th e
f o llo w in g ste ps:
S TE P ONE
E xp la in yo ur ca se to th e deale r
s e rv ic e age nt, se rv ic e manager,
d eale r sa le s agen t, or sa le s
m anag er, dep endin g on yo ur ca se . M
ake su re th at th ey ha ve all
n ece ssa ry in fo rm atio n . T he y
a re in te re ste d in yo u r co n tin ua l
s a tis fa ctio n .
S TE P TW O
I f yo u are no t sa tis fie d, ple a se
c o nta ct th e genera lm anag er or th e
d eale rs h ip ow ne r to ask fo r th eir
h elp . If th e y are not able to re so lv e
y o ur ca se , ask th em to co n ta ct th e
r ig ht people at G enera lM oto rs fo r
s u pport, if nee ded .
S TE P TH REE
I f yo ur ca se is not re so lv e d in a
r e aso nable am ou nt of tim e by yo ur
d eale r, ple a se ca ll th e Gen era l
M oto rs Custo m er A ssis ta nce
C ente r(C AC )and pro vid e th e
f o ll o w in g in fo rm atio n :
.
N am e
.
Addre ss
.
P hone num be r
.
M odelye ar
.
B ra nd
.
V ehic le Id entif ic a tio n
N um ber(V IN )
.
M il e age
.
D eliv e ry date
.
D escrip tio n of th e pro ble m
.
D eale rs h ip nam e
.
Deale rs h ip addre ss
S ee Custo m er A ssis ta nce Offic e s
( U .S .and Canada) on page 13 5
o r C usto m er A ssis ta nce Offic e s
( M exic o ) on page 135 fo r m ore
i n fo rm atio n.