phone GMC CANYON 2011 Owner's Manual

Bla ck pla te (1 4,1 )
G M C Can yon Owner M an ual - 2011
7 -1 4 In fo ta in m en t S yste mX M " Sate lli t e Rad io Serv ic eX M Sate lli t e Radio Serv ic e giv e s
d ig it a lra dio re ce ptio n fr o m
c o ast- to -c o ast in th e 48 co ntig uous
U nit e d Sta te s, and in Can ada. Ju st
a s wit h FM ,ta ll b uild in gs or hills ca n
i n te rfe re wit h sa te ll it e ra dio sig nals ,
c a usin g th e so und to fa de in and
o ut. In ad dit io n, tr a ve lin g or sta ndin g
u nder heavy fo lia g e, brid ges,
g ara ges, or tu n nels m ay ca use lo ss
o f th e XM sig nalfo r a perio d of tim e.C ellu la r Phone Usag eC ellu la r phon e usa ge may ca use
i n te rfe re n ce wit h th e ve hic le 's ra dio .
T his in te rfe re n ce may occu r w hen
m akin g or re ce iv in g pho n e ca ll s ,
c h arg in g th e ph one 's batte ry ,
o r sim ply havin g th e phon e on. T his
i n te rfe re n ce ca use s an in cre ase d
l e ve lo f sta tic while lis te nin g to th e
r a dio . If sta tic is re ce iv e d while
l is te nin g to th e ra d io , un plu g th e
c e llu la r ph on e an d tu rn it off.
F ix ed Mast A nte n naT he fix e d mast an te nna ca n
w it h sta nd most ca r w ash es wit h out
b ein g dam ag ed as lo ng as it is
s e cu re ly att a ch ed to th e base .
I f th e mast be co m es slig htly be nt,
s tr a ig hte n it ou t by ha nd. If th e mast
i s badly be nt, re p la ce it .
O cc a sio nally ch eck to make su re
t h e ante nna is tig hte ned to it s ba se .
I f tig hte nin g is re qu ir e d, tig hte n
b y hand un til fu lly se ate d plu s
o ne quarte r tu rn .S ate llit e Rad io Ante n naT he XM Sate llit e Radio ante n na is
l o ca te d on th e ro of of th e ve h ic le .
K eep th e ante nna cle a r of
o bstr u ctio ns fo r cle ar ra dio
r e ce ptio n.
A udio Pla yersC D Pla yerC are of The CD Pla yerD o not add any la belto a CD,it
c o uld get ca ught in th e CD pla ye r.
I f a CD is re co rd ed on apers o nal
c o m pu te r and a desc rip tio n la belis
n e ede d, tr y la beli n g th e to p of th e
r e co rd ed CD wit h amark in g pen.
T he use of C D le ns cle aners fo r
C Ds is not advis e d, due to th e ris k
o f co nta m in atin g th e le ns of th e CD
o p tic s wit h lu bric a nts in te rn alto th e
C D pla ye r m ech anis m .
N otic e: If a la b el is ad ded to a
C D,o r m ore th an one CD is
i n serte d in to th e slo t at a tim e,
o r an att e m pt is m ad e to pla y
s c ra tc h ed or dam ag ed CD s, th e
C D pla yer co uld be dam ag ed .

Bla ck pla te (2 1,1 )
G M C Can yon Owner M an ual - 2011
In fo ta in m en t S ys te m 7-2 1
P honeB lu eto othV ehic le s wit h aBlu e to oth syste m
c a n use aBlu e to oth ca pable ce ll
p hon e wit h aHan dsF re e Pro fil e to
m ake and re ce iv e pho ne ca lls . T he
s y ste m ca n be use d while th e ke y is
i n ON/R UN or A C C/A C CESSO RY
p osit io n . T he ra nge of th e Blu eto o th
s y ste m ca n be up to 9.1 m (3 0 ft) .
N ot all p ho nes su ppo rt all fu nctio n s,
a nd not all p h ones are guara nte ed
t o work wit h th e Blu e to oth syste m .
S ee www.g m .c o m /b lu eto oth fo r
m ore in fo rm atio n on co m patib le
p hon es.V o ic e Reco g nit io nT he Blu eto oth sy ste m use s vo ic e
r e co gnit io n to in te rp re t vo ic e
c o m m and s to dia lp h one num bers
a nd nam e ta gs.
F or addit io n alin fo rm atio n sa y
 H elp  w hile yo u are in avo ic e
r e co gnit io n menu. N
ois e: Keep in te rio r nois e le ve ls to
a min im um .T he sy ste m may no t
r e co gn iz e vo ic e co m m an ds if th e re
i s to o much backg ro un d nois e .
W hen to Spea k: A sh ort to n e
s o unds afte r th e sy ste m re sp ond s
i n dic a tin g when it is wait in g fo r a
v o ic e co m mand. W ait until th e to ne
a nd th e n sp ea k.
H ow to Speak : Speak cle a rly in a
c a lm an d natu ra lvo ic e .
A udio Sys te mW hen usin g th e in v e hic le Blu e to o th
s ys te m ,so un d co m es th ro ug h th e
v e hic le 's fr o nt audio syste m
s p eake rs and ove rr id es th e au dio
s ys te m .U se th e audio sy ste m
v o lu m e kn ob , durin g aca ll , to
c h ange th e vo lu m e le ve l. T he
a dju ste d vo lu m e le ve lre m ain s in
m em ory fo r la te r ca lls . To pre ve nt
m is se d ca lls , a min im um vo lu m e
l e ve lis use d if th e vo lu m e is tu rn e d
d ow n to o lo w .
B lu eto oth Con tr o lsU se th e
gbutto n, lo ca te d on th e
d riv e r sid e of th e in str u m ent pan el
n ear th e headla m p co ntr o ls , to
o pera te th e Blu eto oth sys te m .
g(P ush To Ta lk ): Pre ss to an sw er
i n co m in g ca ll s , to co nfir m syste m
i n fo rm atio n, and to sta rt sp eech
r e co gnit io n.P air in gA Blu eto oth ce ll p hone must be
p air e d to th e Blu eto oth syste m and
t h e n co nnecte d to th e ve hic le befo re
i t ca n be use d. S ee yo ur ce ll p hon e
m anufa ctu re r's use r guid e fo r
B lu eto oth fu nctio ns befo re pair in g
t h e ce ll p hone. If a Blu eto oth phone
i s not co nnecte d, ca ll s will b e made
u sin g OnS ta r
®H andsF re e Callin g,
i f ava il a ble . R efe r to th e OnS ta r
o w ner's guid e fo r m ore in fo rm atio n.

Bla ck pla te (2 2,1 )
G M C Can yon Owner M an ual - 2011
7 -2 2 In fo ta in m en t S yste mP air in g In fo rm atio n.
U p to fiv e ce ll p hone s ca n be
p air e d to th e Blu e to o th syste m .
.
The pair in g pro ce ss is dis a ble d
w hen th e ve h ic le is m ovin g.
.
P air in g on ly needs to be
c o m ple te d on ce , un le ss th e
p air in g in fo rm atio n on th e ce ll
p hone ch ang es or th e ce ll p ho ne
i s dele te d fr o m th e syste m .
.
Only one pair e d ce ll p hon e ca n
b e co nne cte d to th e Blu eto oth
s yste m at a tim e.
.
If m ult ip le pair e d ce ll p ho nes are
w it h in ra n ge of th e syste m ,th e
s yste m co nne cts to th e fir s t
a va il a ble pair e d ce ll p hone in th e
o rd e r th at th e y were fir s t pair e d
t o th e syste m .To lin k to a
d if fe re nt pa ir e d ph one , se e
 L in kin g to a Dif fe re nt P hone 
l a te r in th is se ctio n. P
air in g aPhone
1 . Pre ss an d re le ase
g.
2 . Say B lu eto o th .
3 . Say P air .  The syste m re sp on ds
w it h in str u ctio ns an d afo ur d ig it
P ers o nalId entif ic a tio n
N um ber (P IN ).
4 . Sta rt th e pa ir in g pro ce ss on th e
c e ll p hon e th at yo u want to pair .
F or help wit h th is pro ce ss , se e
y o ur ce ll p hone manu fa ctu re r's
u se r gu id e.
5 . Loca te th e devic e na m ed Y our
V ehic le  in th e lis t on th e ce ll
p hone. F ollo w th e in str u ctio ns
o n th e ce ll p h one to ente r th e
P IN th at w as pro vid ed in Ste p 3.
A fte r th e PIN is su cc e ssfu lly
e nte re d , th e syste m pro m pts yo u
t o pro vid e a nam e fo r th e pair e d c
e ll p hone. T his nam e will b e
u se d to in dic a te whic h phones
a re pair e d and co nnecte d to th e
v e hic le , se e L is tin g All P air e d
a nd Connecte d Phones la te r in
t h is se ctio n fo r m ore in fo rm atio n.
6 . Repeat S te ps 1 th ro ugh 5to pair
a ddit io nalp hones.
L is tin g All P air e d an d Con necte d
P hones
T he syste m ca n lis t all ce ll p hones
p a ir e d to it . If a pair e d ce ll p hone is
a ls o co nnecte d to th e ve hic le , th e
s yste m re sp onds wit h is co nnecte d
a ft e r th at phone nam e.
1 . Pre ss and re le ase
g.
2 . Say B lu eto oth .
3 . Say L is t. 

Bla ck pla te (2 3,1 )
G M C Can yon Owner M an ual - 2011
In fo ta in m en t S ys te m 7-2 3
D ele tin g aPair e d Phone
I f th e ph one nam e yo u want to
d ele te is unkn ow n, se e L is tin g All
P air e d and Conn ecte d Phones.
1 . Pre ss and re le ase
g.
2 . Say B lu eto o th .
3 . Say D ele te . The syste m asks
f o r w hic h ph on e to dele te .
4 . Say th e nam e of th e phone yo u
w ant to de le te .
C onn ectin g to aDif fe re n t P hone
T o co nne ct to a dif f e re nt ce ll p h one,
t h e Blu eto oth sy ste m lo oks fo r th e
n ext ava ila b le ce ll p hone in th e
o rd e r in whic h all th e ava ila ble ce ll
p hone s were pair e d. D ependin g
o n whic h ce ll p ho ne yo u want to
c o nnect to , yo u may have to use
t h is co m mand se ve ra ltim es.
1 . Pre ss an d re le aseg.
2 . Say B lu eto o th . 3
. Say C han ge phon e.
.
If ano th e r ce ll p h one is
f o u nd, th e re sp onse will b e
 < P ho ne nam e> is no w
c o nn ecte d .
.
If ano th e r ce ll p h one is not
f o u nd, th e orig in alp hon e
r e m ain s co nn ecte d .
S to rin g an d Dele tin g Phon e
N um bersT he sys te m ca n sto re up to
3 0 phone num bers as nam e ta gs
i n th e Han ds Fre e Dir e cto ry th at is
s h are d be tw een th e Blu eto oth and
O nS ta r sy ste m s.
T he fo llo w in g co m mands are use d
d ele te and sto re phone nu m bers .
S to re : This co m man d will sto re
a phone num ber, or a gro up of
n um bers as a na m e ta g . D
ig it S to re : This co m mand allo w s
a phone num ber to be sto re d as a
n a m e ta g by ente rin g th e dig it s on e
a t a tim e.
D ele te : This co m mand is use d to
d e le te in div id ualn am e ta gs.
D ele te All N am eTa g s: This
c o m mand dele te s all sto re d nam e
t a gs in th e Hands Fre e Calli n g
D ir e cto ry and th e OnS ta r Turn by
T urn Destin atio ns Dir e cto ry .
U sin g th e S to re  Com man d
1 . Pre ss and re le ase
g.
2 . Say S to re .
3 . Say th e phone num ber or gro u p
o f num bers yo u want to sto re all
a t once wit h no pause s, th en
f o llo w th e dir e ctio ns giv e n by th e
s yste m to sa ve anam e ta g fo r
t h is num ber.

Bla ck pla te (2 4,1 )
G M C Can yon Owner M an ual - 2011
7 -2 4 In fo ta in m en t S yste mU sin g th e D ig it S to re  Com man d
I f an unw an te d nu m ber is
r e co gn iz e d by th e sys te m ,sa y
 C le ar at any tim e to cle a r th e la st
n u m ber.
T o hear all o f th e num bers
r e co gn iz e d by th e sys te m ,sa y
 V erif y  at an y tim e.
1 . Pre ss and re le ase
g.
2 . Say D ig it S to re .
3 . Say each dig it , one at a tim e,
t h at yo u want to sto re . A fte r
e ach dig it is ente re d , th e syste m
r e pe ats ba ck th e dig it it heard
f o llo w ed by a to n e. A fte r th e la st
d ig it has be en ente re d, sa y
 S to re , and th e n fo llo w th e
d ir e ctio ns giv e n by th e syste m to
s a ve a na m e ta g fo r th is num ber. U
sin g th e D ele te  Com man d
1 . Pre ss an d re le ase
g.
2 . Say D ele te .
3 . Say th e nam e ta g yo u wan t to
d ele te .
U sin g th e D ele te All N am eTa g s
C om man d
T his co m m an d dele te s all sto re d
n am e ta g s in th e Han ds Fre e
C alli n g Dir e cto ry and th e
O nS ta rT urn by Turn Destin atio ns
D ir e cto ry .
T o dele te all n a m e ta g s:
1 . Pre ss and re le aseg.
2 . Say D ele te all n am e ta gs.
L is tin g Sto re d Num bersT he lis t co m mand will lis t all th e
s to re d num bers and nam e ta gs.
U sin g th e L is t Com man d
1 . Pre ss and re le ase
g.
2 . Say D ir e cto ry .
3 . Say H ands Fre e Callin g.
4 . Say L is t .
M ak in g aCallC alls ca n be made usin g th e
f o llo w in g co m mands.
D ia l o r C all: The dia lo r
c a ll co m m and ca n be use d
i n te rc h angeably to dia la phone
n u m ber or a sto re d nam e ta g.

Bla ck pla te (2 5,1 )
G M C Can yon Owner M an ual - 2011
In fo ta in m en t S ys te m 7-2 5
D ig it D ia l: This co m m and allo w s
a phone num ber to be dia le d by
e nte rin g th e dig it s on e at a tim e.
R ed ia l: This co m mand is use d to
d ia lth e la st nu m ber use d on th e ce ll
p hon e.
U sin g th e D ia l or C all 
C om man d
1 . Pre ss and re le ase
g.
2 . Say D ia l or C all. 
3 . Say th e entir e num ber w it h out
p ausin g or sa y th e nam e ta g.
O nce co nne cte d , th e pers o n ca ll e d
w ill b e hea rd th ro ug h th e audio
s p eake rs . U
sin g th e D ig it D ia l Com man d
T he dig it dia lco m mand allo w s a
p hone num be r to be dia le d by
e nte rin g th e dig it s one at a tim e.
A ft e r each dig it is ente re d, th e
s yste m re peats back th e dig it it
h eard fo llo w ed by a to n e.
I f an unw an te d num ber is
r e co gn iz e d by th e sy ste m ,sa y
 C le ar at any tim e to cle a r th e la st
n um ber.
T o hear all o f th e nu m bers
r e co gniz e d by th e syste m ,sa y
 V erif y  at any tim e.
1 . Pre ss and re le ase
g.
2 . Say D ig it D ia l. 
3 . Say each dig it , one at a tim e,
t h at yo u want to dia l. A fte r each
d ig it is ente re d , th e sy ste m
r e peats back th e dig it it hea rd
f o ll o w ed by a to ne. A ft e r th e
l a st dig it has be en en te re d,
s a y D ia l.  O
nce co nnecte d, th e pers o n ca lle d
w ill b e heard th ro ugh th e audio
s p e ake rs .
U sin g th e R ed ia l Com man d
1 . Pre ss and re le ase
g.
2 . Afte r th e to ne, sa y R ed ia l. 
O nce co nnecte d, th e pers o n ca lle d
w ill b e heard th ro ugh th e audio
s p eake rs .
R eceiv in g aCallW hen an in co m in g ca ll is re ce iv e d,
t h e audio syste m mute s and a
r in g to ne is heard in th e ve hic le .
P re ss and re le ase
gto answ er
t h e ca ll.

Bla ck pla te (2 7,1 )
G M C Can yon Owner M an ual - 2011
In fo ta in m en t S ys te m 7-2 7
T ra n sfe rrin g aCallA udio ca n be tr a n sfe rre d betw ee n
t h e Blu eto oth sys te m and th e ce ll
p hon e.
T he ce ll p hon e must be pair e d
a nd co nn ecte d wit h th e Blu eto o th
s y ste m befo re a ca ll ca n be
t r a nsfe rre d. T he co n ne ctio n pro ce ss
c a n ta ke up to tw o min ute s afte r th e
i g nit io n is tu rn ed to ON/R UN.
T o Tra n sfe r A udio Fro m th e
B lu eto oth Syste m to aCell P hone
D urin g aca ll w it h th e audio in th e
v e hic le :
1 . Pre ss and re le ase
g.
2 . Say T ra n sfe r C all.  T
o Tra n sfe r A udio to th e Blu eto oth
S yste m Fro m aCell P hone
D urin g aca ll w it h th e aud io on th e
c e ll p hon e, pre ss
gfo r m ore th a n
t w o se co nds. T he audio tr a n sfe rs to
t h e ve hic le . If th e aud io does not
t r a nsfe r to th e ve hic le , use th e audio
t r a nsfe r fe a tu re on th e ce ll p ho ne .
S ee yo u r ce ll p ho ne manu fa ctu re r's
u se r guid e fo r m ore in fo rm atio n.
V o ic e Pas s-T h ruV oic e PassT hru allo w s acce ss to
t h e vo ic e re co g nit io n co m mand s on
t h e ce ll p ho ne. S ee th e ce ll p hon e
m anufa ctu re r's use r gu id e to se e if
t h e ce ll p ho ne su ppo rts th is fe atu re .
T his fe a tu re ca n be use d to ve rb a ll y
a cc e ss co nta cts sto re d in th e ce ll
p hone.
1 . Pre ss an d re le ase
g.
2 . Say B lu e to o th . 3
. Say V oic e .
.
T he ce ll p hone's norm al
p ro m pt m ess a ges wil l g o
t h ro ugh it s cycle acco rd in g
t o th e phone's opera tin g
i n str u ctio ns.
D ual To n e Mult i- F re q uen cy
( D TM F) To nesT he Blu eto oth sy ste m ca n se nd
n um bers and th e num bers sto re d as
n am e ta gs durin g aca ll . Y ou ca n
u se th is fe atu re when ca ll in g a
m enu driv e n phone syste m .A cc o un t
n um bers ca n als o be sto re d fo r use .
S en din g aNum ber or N am eTa g
D urin g aCall
1 . Pre ss
g. T he sys te m re sp ond s
 R eady, fo ll o w ed by a to ne.
2 . Say D ia l. 
3 . Say th e num ber or nam e ta g
t o se nd.

Bla ck pla te (5 7,1 )
G M C Can yon Owner M an ual - 2011
D riv in g an d Opera tin g 9-5 7
F illin g th e Ta n k
{
W ARNIN G
Fuelva po r bu rn s vio le ntly and a
f u elfir e ca n ca u se bad in ju rie s.
T o help avo id in ju rie s to yo u and
o th ers , re a d an d fo ll o w all th e
i n str u ctio ns on th e fu elp um p
i s la n d. T urn off th e engin e when
r e fu elin g. D o no t sm oke near fu el
o r w hen re fu eli n g th e ve h ic le .
D o no t use ce llu la r phones. K eep
s p ark s, fla m es, an d sm okin g
m ate ria ls aw ay fr o m fu el. D o not
l e ave th e fu elp u m p unatt e nd ed
w hen re fu elin g th e ve hic le . T his is
a gain st th e la w in so m e pla ce s.
D o no t re -e nte r th e ve hic le while
p um pin g fu e l. K ee p ch il d re n aw ay
f r o m th e fu elp u m p; neve r le t
c h ild re n pu m p fu el.
T he te th e re d fu elca p is lo ca te d
b ehin d ahin ged fu e ld oo r on th e
d riv e r sid e of th e ve hic le .
T o re m ove th e fu elca p, tu rn it
s lo w ly co un te rc lo ckw is e .
W hile re fu elin g, ha ng th e te th ere d
f u elca p fr o m th e ho ok on th e
f u eld oor.
{
W ARNIN G
Fuelca n sp ra y out on yo u if
y o u open th e fu elca p to o
q uic kly . If yo u sp ill fu ela nd th en
s o m eth in g ig nit e s it , yo u co uld
b e badly burn ed. T his sp ra y ca n
h appen if th e ta nk is nearly fu ll,
a nd is m ore li k e ly in hot w eath er.
O pen th e fu elca p slo w ly and wait
f o r any his s nois e to sto p. T hen
u nsc re w th e ca p all th e way.
B e ca re fu ln ot to sp ill fu el. D o not
t o p off or ove rfil l th e ta nk and wait
a fe w se co nds afte r yo u have
f in is h ed pum pin g befo re re m ovin g
t h e nozzle . C le an fu elfr o m pain te d
s u rfa ce s as so on as possib le .
S ee W ash in g th e Vehic le  in
E xte rio r C are .

Bla ck pla te (5 8,1 )
G M C Can yon Owner M an ual - 2011
9 -5 8 Driv in g an d Opera tin gW hen re pla cin g th e fu e lca p, tu rn
i t clo ck w is e un til it clic k s. M ake
s u re th e ca p is fu lly in sta lle d. T he
d ia gn ostic sys te m ca n de te rm in e if
t h e fu elca p has be en le ft off or
i m pro p erly in sta lle d. T his wou ld
a llo w fu e lto eva po ra te in to th e
a tm osp h ere . If th e fu elca p is
n ot pro pe rly in sta lle d, th e FU EL
C AP messa ge appe ars on th e
D riv e r In fo rm atio n Cente r (D IC )
a nd th e ch e ck eng in e li g h t w ill b e
l it on th e in str u m en t pa nelclu ste r.
S ee FuelS yste m Mess a ges on
p age 52 7 and Malf u n ctio n In dic a to r
L a m p on pag e 51 4 fo r m ore
i n fo rm atio n.
{
W ARNIN G
If a fir e sta rts while yo u are
r e fu elin g , do not re m ove th e
n ozzle . S hu t off th e flo w of fu el
b y sh uttin g off th e pum p or by
n otif y in g th e sta tio n atte ndant.
L eave th e are a im media te ly . N
otic e: If a new fu el ca p is
n eed ed ,b e su re to get th e rig ht
t y p e of cap fr o m yo ur deale r.
T he wro ng ty p e fu el ca p mig ht
n ot fit pro perly , m ig h t ca u se th e
m alf u nctio n in dic a to r la m p to
l ig ht, an d co uld dam ag e th e fu el
t a n k an d em is sio n s syste m .S ee
M alf u nctio n In dic a to r Lam p on
p ag e 51 4 .
F illin g aPorta b le Fuel
C onta in er
{
W ARNIN G
N eve r fill a porta b le fu elco nta in er
w hile it is in th e ve hic le . S ta tic
e le ctr ic it y dis ch a rg e fr o m th e
c o nta in er ca n ig n it e th e fu el
v a por. Y ou ca n be bad ly burn e d
( C ontin ue d)
W ARNIN G (C ontin ued )
an d th e ve hic le dam aged if th is
o cc u rs . To help avo id in ju ry to yo u
a n d oth ers :.D is p ense fu elo nly in to
a ppro ve d co nta in ers ..D o not fill a co nta in er w hil e
i t is in sid e ave hic le , in a
v e hic le 's tr u nk, pic k u p bed,
o r on any su rfa ce oth er th an
t h e gro und..B rin g th e fill n ozz le in co nta ct
w it h th e in sid e of th e fill
o penin g befo re opera tin g th e
n ozz le . C onta ct sh ould be
m ain ta in ed until th e fillin g is
c o m ple te ..D o not sm oke while
p um pin g fu el..D o not use ace llu la r phone
w hile pum pin g fu el.

Bla ck pla te (2 ,1 )
G M C Can yon Owner M an ual - 2011
1 3-2 Custo m er In fo rm atio nS TE P TW O: If afte r co nta ctin g a
m em ber of dea le rs h ip managem ent,
i t appears yo u r co nce rn ca nnot be
r e so lv e d by th e dea le rs h ip wit h out
f u rth er he lp , in th e U.S ., ca ll
1 -8 00-4 62-8 782 , C usto m er
A ssis ta nce pro m pt. In Canada,
c a ll G en era lM oto rs of C anada
C usto m er C om munic a tio n at
1 -8 00-2 63-3 777 (E nglis h ) or
1 -8 00-2 63-7 854 (F re n ch ).
W eenco ura ge yo u to ca ll th e
t o ll- fr e e nu m ber in ord er to giv e yo ur
i n qu ir y pro m pt atte n tio n . H ave th e
f o llo w in g in fo rm atio n ava il a ble to
g iv e th e Custo m er A ss is ta nce
r e pre se n ta tiv e :.
V eh ic le Id entif ic a tio n Num ber
( V IN ). T his is ava ila b le fr o m th e
v e hic le re g is tr a tio n or tit le , or
t h e pla te at th e to p le ft of th e
i n str u m ent pa ne la nd vis ib le
t h ro ugh th e win dsh ie ld .
.
D eale rs h ip nam e and lo ca tio n.
.
V eh ic le deliv e ry date an d
p re se nt m ile ag e. W
hen co nta ctin g GM C,re m em be r
t h at yo ur co nce rn will lik e ly be
r e so lv e d at a de ale r's fa cili t y .
T hat is why we su gge st fo llo w in g
S te p One fir s t.
S TE P TH R EE  U.S .O w ners :
B oth Genera lM oto rs and yo u r
d eale r are co m mit te d to makin g
s u re yo u are co m ple te ly sa tis fie d
w it h yo ur ne w ve hic le . H ow eve r,
i f yo u co ntin u e to re m ain unsa tis fie d
a fte r fo ll o w in g th e pro ce dure
o utlin ed in Ste ps One and Tw o,
y o u ca n file wit h th e Bette r B usin ess
B ure au (B BB )A uto Lin e
®P ro g ra m
t o enfo rc e yo u r rig hts .
T he BBB Auto Lin e Pro g ra m is an
o ut of co urt pro gra m ad m in is te re d
b y th e Coun cil o f B ett e r B usin ess
B ure aus to se ttle auto m otiv e
d is p ute s re g ard in g ve h ic le re pa ir s or
t h e in te rp re ta tio n of th e New Veh ic le
L im it e d W arra nty . A lt h oug h yo u may
b e re quir e d to re so rt to th is in fo rm al
d is p ute re so lu tio n pro g ra m prio r to
f ill in g out a co urt actio n, use of th e
p ro gra m is fr e e of ch a rg e and yo u r
c a se wil l g en era lly be hea rd wit h in 4
0 days . If yo u do not agre e wit h th e
d e cis io n giv e n in yo ur ca se , yo u
m ay re je ct it and pro ce ed wit h any
o th er ve nue fo r re lie f ava il a ble
t o yo u.
Y ou may co nta ct th e BBB Auto
L in e Pro gra m usin g th e to ll- fr e e
t e le p hone num ber or w rit e th em at
t h e fo llo w in g addre ss :
B BB Auto Lin e Pro gra m
C oun cil o f B ette r B usin ess
B ure aus, In c.
4 2 00 W ils o n Boule va rd
S uit e 800
A rlin gto n, V A 22203-1 838
T e le phone: 1-8 00-9 55-5 100
w ww.d r.b bb.o rg /g oauto
T his pro gra m is ava il a ble in all
5 0 sta te s and th e Dis tr ic t of
C olu m bia . E lig ib ilit y is li m it e d by
v e hic le age, m ile age, and oth er
f a cto rs . G enera lM oto rs re se rv e s
t h e rig ht to ch ange elig ib ili t y
l im it a tio ns and/o r dis c o ntin ue it s
p a rtic ip atio n in th is pro gra m .