phone GMC ENVOY 2002 User Guide

3-56
ProblemRecommended Action
The audio or
video skips
or jumps.The DVD could be dirty or
scratched. Try cleaning the DVD.
When I return to
the DVD from
the system menu,
sometimes it
plays from the
beginning and
sometimes from
where it left off.If the STOP button was pressed
once, it resumes play from where
it left off.
If the STOP button was pressed
twice, it will start at the beginning
of the DVD.
However, if a change was made to
the menu, the DVD will start from
the beginning, even if the STOP
button was only pressed once.
The fast forward,
fast reverse,
previous and
next functions
do not work.Some commands that do one thing
for DVDs will not always work
or perform the same function for
audio, CDs or games.
ProblemRecommended Action
My disc is
stuck in the
player. The
EJECT/LOAD
button does
not work.Press the EJECT/LOAD button on
the remote, or the STOP/EJECT
button on the DVD player.
Turn the power off, then on again.
I lost the
remote and/or
the headphones.See your dealer for assistance.
What is the best
way to clean
the screen?Pour some isopropyl or rubbing
alcohol on a clean cloth and wipe.
Sometimes
the wireless
headphone
audio cuts out
or buzzes for a
moment then it
comes back.This could be caused by
interference from cell towers
or by using your cell phone in
the vehicle.

3-57 Rear Seat Audio (If Equipped)
This feature allows rear seat passengers to listen to any
of the music sources including AM
-FM, cassette tapes
or CDs and to use automatic tone control. The rear
seat passengers can only control the music sources
that the front seat passengers are not listening to.
For example, rear seat passengers may listen to a
cassette tape or CD through headphones while the
driver listens to the radio through the front speakers. The rear seat passengers have control of the volume for
each set of headphones. The front seat audio controls
always override the rear seat audio controls.
This feature is intended for rear seat passengers.
The following functions are controlled by the rear seat
audio system buttons:
VOL: Turn the knob clockwise to increase volume
and counterclockwise to decrease volume. The left VOL
knob controls the left headphone and the right VOL
knob controls the right headphone.
PROG: With a cassette tape in the player and the
radio playing, press this button to play a cassette tape.
Press PROG to switch between the tape and compact
disc if both are loaded. Press PROG again to return
to the radio when a cassette tape or compact disc is
playing. The inactive tape or CD will remain safely
inside the radio for future listening.
PWR: Press this button to turn the rear seat audio
system on or off. The rear speakers will be muted
when the power is turned on unless you have a Bose


equipped vehicle. You may operate the rear seat audio
functions even when the primary radio power is off.

3-59 Audio Steering Wheel Controls
(If Equipped)
If your vehicle has this
feature, certain radio
functions can be operated
by using the controls on
your steering wheel.
AM/FM: Press this control to tune to the next radio
station. When playing a cassette tape or compact disc,
press AM/FM to switch to the radio.
(Program): Press this control to tune to a higher
preset radio station. When playing a cassette tape, press
program to hear the other side of a tape that is playing.
When using the CD changer, this control will seek to the
next selection.
(Volume): Press the up or down arrow to increase
or decrease volume.
Understanding Radio Reception
AM
The range for most AM stations is greater than for FM,
especially at night. The longer range, however, can
cause stations to interfere with each other. AM can pick
up noise from things like storms and power lines.
Try reducing the treble to reduce this noise if you
ever get it.
FM Stereo
FM stereo will give you the best sound, but FM signals
will reach only about 10 to 40 miles (16 to 65 km).
Tall buildings or hills can interfere with FM signals,
causing the sound to come and go.
Understanding DVD Distortion
You may experience audio distortion in the IR
headphones when operating cellular phones, scanners,
CB radios, Global Position Systems (GPS)*, two
-way
radios, mobile fax, or walkie talkies.
It may be necessary to turn off the DVD player when
operating one of these devices in or near the vehicle.
* Excludes the OnStar

System.

3-60 Tips About Your Audio System
Hearing damage from loud noise is almost undetectable
until it is too late. Your hearing can adapt to higher
volumes of sound. Sound that seems normal can be
loud and harmful to your hearing. Take precautions
by adjusting the volume control on your radio to a
safe sound level before your hearing adapts to it.
To help avoid hearing loss or damage do the following:
1. Adjust the volume control to the lowest setting.
2. Increase volume slowly until you hear comfortably
and clearly.NOTICE:
Before you add any sound equipment to your
vehicle
-- like a tape player, CB radio, mobile
telephone or two
-way radio -- be sure you
can add what you want. If you can, it's very
important to do it properly. Added sound
equipment may interfere with the operation
of your vehicle's engine, Delphi Electronics
radio or other systems, and even damage them.
Your vehicle's systems may interfere with the
operation of sound equipment that has been
added improperly.
So, before adding sound equipment, check with
your dealer and be sure to check federal rules
covering mobile radio and telephone units.

3-63 Diversity Antenna System
Your AM FM antennas are located in the rear side
windows. Be sure that the inside surfaces of the rear side
windows are not scratched and that the lines on the glass
are not damaged. If the inside surfaces are damaged,
they could interfere with radio reception.
NOTICE:
Do not try to clear frost or other material from
the inside of the rear side windows with a razor
blade or anything else that is sharp. This may
affect your radio's ability to pick up stations
clearly. The repairs wouldn't be covered by
your warranty.
If you choose to add an aftermarket cellular telephone
to your vehicle, and the antenna needs to be attached to
the glass, be sure that you do not damage the grid lines
for the AM FM antennas or place the cellular telephone
antenna over the grid lines.
Chime Level Adjustment
The volume level of the vehicle's chimes can be
controlled by the radio. To change the volume level,
press and hold pushbutton 6 with the ignition on
and the radio power off. The chime volume level will
change from the normal level to loud, and LOUD will
be displayed on the radio. To change back to the default
or normal setting, press and hold pushbutton 6 again.
The chime level will change from the loud level to
normal, and NORMAL will be displayed.

4-2
Defensive Driving
The best advice anyone can give about driving is:
Drive defensively.
Please start with a very important safety device in your
vehicle: Buckle up. See ªSafety Beltsº in the Index.Defensive driving really means ªbe ready for anything.º
On city streets, rural roads or freeways, it means
ªalways expect the unexpected.º
Assume that pedestrians or other drivers are going to be
careless and make mistakes. Anticipate what they might
do. Be ready for their mistakes.
Rear
-end collisions are about the most preventable of
accidents. Yet they are common. Allow enough
following distance. It's the best defensive driving
maneuver, in both city and rural driving. You never
know when the vehicle in front of you is going to brake
or turn suddenly.
Defensive driving requires that a driver concentrate
on the driving task. Anything that distracts from the
driving task
-- such as concentrating on a cellular
telephone call, reading, or reaching for something on the
floor
-- makes proper defensive driving more difficult
and can even cause a collision, with resulting injury.
Ask a passenger to help do things like this, or pull
off the road in a safe place to do them yourself.
These simple defensive driving techniques could save
your life.

4-34
Hydroplaning doesn't happen often. But it can if your
tires do not have much tread or if the pressure in one or
more is low. It can happen if a lot of water is standing on
the road. If you can see reflections from trees, telephone
poles or other vehicles, and raindrops ªdimpleº the
water's surface, there could be hydroplaning.
Hydroplaning usually happens at higher speeds. There
just isn't a hard and fast rule about hydroplaning. The
best advice is to slow down when it is raining.
Driving Through Deep Standing Water
NOTICE:
If you drive too quickly through deep puddles or
standing water, water can come in through your
engine's air intake and badly damage your
engine. Never drive through water that is slightly
lower than the underbody of your vehicle. If you
can't avoid deep puddles or standing water, drive
through them very slowly.
Driving Through Flowing Water
CAUTION:
Flowing or rushing water creates strong forces.
If you try to drive through flowing water, as you
might at a low water crossing, your vehicle can
be carried away. As little as six inches of flowing
water can carry away a smaller vehicle. If this
happens, you and the other vehicle occupants
could drown. Don't ignore police warning signs,
and otherwise be very cautious about trying to
drive through flowing water.
Some Other Rainy Weather Tips

Besides slowing down, allow some extra following
distance. And be especially careful when you pass
another vehicle. Allow yourself more clear room
ahead, and be prepared to have your view restricted
by road spray.

Have good tires with proper tread depth. See ªTiresº
in the Index.

8-
8-1
Section 8 Customer Assistance Information
Here you will find out how to contact GMC if you need assistance. This section also tells you how to obtain service
publications and how to report any safety defects.
8
-2 Customer Satisfaction Procedure
8
-4 Customer Assistance for Text Telephone
(TTY) Users
8
-4 Customer Assistance Offices
8
-5 GM Mobility Program for Persons
with Disabilities
8
-6 Roadside Assistance
8
-7 Canadian Roadside Assistance8
-8 Courtesy Transportation
8
-10 Warranty Information
8
-10 Reporting Safety Defects to the United
States Government
8
-11 Reporting Safety Defects to the
Canadian Government
8
-11 Reporting Safety Defects to General Motors

8-4
You may contact the BBB using the toll-free telephone
number or write them at the following address:
BBB Auto Line
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203
-1804
Telephone: 1
-800-955-5100
This program is available in all 50 states and the
District of Columbia. Eligibility is limited by vehicle
age, mileage and other factors. General Motors reserves
the right to change eligibility limitations and/or
discontinue its participation in this program.
Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing,
or speech
-impaired and who use Text Telephones
(TTYs), GMC has TTY equipment available
at its Customer Assistance Center. Any TTY
user can communicate with GMC by dialing:
1
-800-GMC-8583 (462-8583). (TTY users in
Canada can dial 1
-800-263-3830.)
Customer Assistance Offices
GMC encourages customers to call the toll-free number
for assistance. If a U.S. customer wishes to write to
GMC, the letter should be addressed to GMC's
Customer Assistance Center.
United States
Pontiac-GMC Customer Assistance Center
P.O. Box 33172
Detroit, MI 48232-5172
1-800-GMC-8782 (462-8782)
1-800-GMC-8583 (462-8583)
(For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-GMC-8782 (462-8782)
From:
Puerto Rico: 1-800-496-9992 (English)
1-800-496-9993 (Spanish)
U.S. Virgin Islands: 1-800-496-9994
Fax Number: 313-381-0022

8-5 Canada
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-268-6800
All Overseas Locations
Please contact the local General Motors Business Unit.
Mexico, Central America and Caribbean
Islands/Countries (Except Puerto Rico and
U.S. Virgin Islands)
General Motors de Mexico, S. de R.L. de C.V.
Customer Assistance Center
Paseo de la Reforma # 2740
Col. Lomas de Bezares
C.P. 11910, Mexico, D.F.
01-800-508-0000
Long Distance: 011-52 - 53 29 0 800
GM Mobility Program for Persons
with Disabilities
This program, available to
qualified applicants, can
reimburse you up to $1,000
toward aftermarket driver
or passenger adaptive
equipment you may require
for your vehicle (hand
controls, wheelchair/scooter
lifts, etc.).
This program can also provide you with free resource
information, such as area driver assessment centers and
mobility equipment installers. The program is available
for a limited period of time from the date of vehicle
purchase/lease. See your dealer for more details or call
the GM Mobility Assistance Center at 1
-800-323-9935.
Text telephone (TTY) users, call 1
-800-833-9935.
GM of Canada also has a Mobility Program.
Call 1
-800-GM-DRIVE (463-7483) for details.
When calling from outside Canada, please dial
1
-905-644-3063. All TTY users call 1-800-263-3830.