phone GMC ENVOY 2004 User Guide

Audio Output
Audio from the DVD player or auxiliary inputs may be
heard through the following possible sources:
Wireless Headphones
Vehicle Speakers
Vehicle wired headphone jacks on the Rear Seat
Audio system (if equipped)
The RSE system will always transmit the audio signal by
infrared to the wireless headphones, if there is audio
available. See “Headphones” previously for more
information.
The RSE system is capable of outputting audio to the
vehicle speakers by using the radio. The RSE system
may be selected as an audio source on the radio if the
RSE system power is on. Once the RSE system is
selected as an audio source on the radio you may adjust
the speaker volume on the radio. If the RSE system
power is not on, the RSE system will not be an available
source on the radio. Refer to the radio information for the
radio that your vehicle has for more information.
The RSE system is capable of outputting audio to the
wired headphone jacks on the rear seat audio system
(if equipped). The RSE system may be selected as
an audio source on the rear seat audio system if
the RSE system power is on. Refer toRear Seat Audio
(RSA) on page 3-114for more information.
Problem Recommended Action
No power. The ignition might not be
in on or accessory.
Check to make sure the
parental control button
has not been activated.
(The power indicator light
will ash if parental
control is active.)
Disc will not play. The system might be off.
Check to make sure the
parental control button
has not been activated.
(The power indicator light
will ash if parental
control is active.)
The system might be in
auxiliary mode.
The disc is upside down
or is not compatible.
The picture does not ll
the screen. There are
black borders on the top
and bottom or on
both sides or it looks
stretched out.Check the display
mode settings in the
display menu.
The disc was ejected, but
it was pulled back into the
DVD player.The disc is being stored in
the DVD player. Press the
eject button again to eject
the disc.
3-112

Problem Recommended Action
Sometimes the wireless
headphone audio cuts out
or buzzes.Check for obstructions,
low batteries, reception
range, and interference
from cellular telephone
towers or by using your
cellular telephone in the
vehicle.
Check that the
headphones are facing
the front of the vehicle.
I lost the remote and/or
the headphones.See your dealer for
assistance.
The DVD is playing, but
there is no picture or
sound.Check that the DVD
player is in DVD mode.
The audio/video skips or
jumps.The DVD or CD could be
dirty, scratched, or
damaged.
What is the best way to
clean the video screen?Wipe the video screen
with a damp, soft cloth.
The audio from the radio
for the Radio with
Six-Disc CD and XM™
has taken over the audio
from the DVD or CD when
using the wired
headphones.The RSE is working
correctly.
Use the wireless
headphones or have the
front seat passengers
listen to another audio
source.Rear Seat Audio (RSA)
This feature allows rear seat passengers to listen to any
of the music sources: radio, cassette tapes, CDs, or
DVDs. The rear seat passengers can only control the
music sources that the front seat passengers are not
listening to. For example, rear seat passengers may
listen to a cassette tape or CD through headphones while
the driver listens to the radio through the front speakers.
The rear seat passengers have control of the volume for
each set of headphones. The front seat audio controls
always override the rear seat audio controls.
3-114

P(Power):Press this button to turn the rear seat
audio system on or off. The rear speakers will be muted
when the power is turned on unless you have a
Bose
®equipped vehicle. You may operate the rear seat
audio functions even when the primary radio power is
off.
u(Volume):Turn this knob to increase or to
decrease volume. The left volume knob controls the left
headphone and the right volume knob controls the
right headphone.
SRCE (Source):Press this button to select an audio
source: radio, cassette tape, CD, or DVD. The inactive
tape, CD, or DVD will remain safely inside the radio
for future listening.
SEEK:Press this button to go to the next station and
stay there. The display will show your selection.
To scan preset stations, press and hold the SEEK
button. The radio will go to a preset station, play for a
few seconds, then go the next preset station. The
display will show your selections. The SEEK button is
inactive if the front radio is in use.While listening to a cassette tape, press the SEEK
button to hear the next selection on the tape. Press and
hold the SEEK button to go to the other side of the
tape. The SEEK button is inactive if the tape mode on
the front radio is in use.
While listening to a CD, press the SEEK button to hear
the next track on the CD. The SEEK button is inactive
if the CD mode on the front radio is in use.
If your vehicle has the Radio with Six-Disc CD and
there is more than one CD loaded, press and hold the
SEEK button for 2 seconds to take you to the next CD.
Radio Personalization
If your vehicle has this feature, it allows the driver to
return to the last used audio source (radio, cassette or
CD) using the remote keyless entry transmitter. This
feature can also store and recall AM and FM presets,
volume, tone and the last selected radio station.
The number on the back of each transmitter (1 or 2)
corresponds to driver 1 or 2. If transmitter 1 is used to
enter the vehicle, the last used audio source and/or
settings set by driver 1 will be recalled. If transmitter 2 is
used to enter the vehicle, the last used audio source
and/or settings set by driver 2 will be recalled.
3-115

QSOURCER:Press this button to select FM1,
FM2, AM, or XM1 or XM2 (48 contiguous US states, if
equipped), or a cassette tape or CD. Available
loaded sources are shown on the display as a tape or a
CD symbol.
QSEEKR:Press the up or the down arrow to go to
the next or to the previous radio station and stay there.
If a cassette tape or CD is playing, press the up or the
down arrow to fast forward or reverse.
QVOLR(Volume):Press the up or the down arrow
to increase or to decrease volume.
DVD Distortion
You may experience audio distortion in the
IR headphones when operating cellular phones,
scanners, CB radios, Global Positioning Systems
(GPS)*, two-way radios, mobile fax, or walkie talkies.
It may be necessary to turn off the DVD player
when operating one of these devices in or near the
vehicle.
* Excludes the OnStar
®System.
Understanding Radio Reception
AM
The range for most AM stations is greater than for FM,
especially at night. The longer range, however, can
cause stations to interfere with each other. AM can pick
up noise from things like storms and power lines.
Try reducing the treble to reduce this noise.
FM Stereo
FM stereo will give you the best sound, but FM signals
will reach only about 10 to 40 miles (16 to 65 km).
Tall buildings or hills can interfere with FM signals,
causing the sound to come and go.
XM™ Satellite Radio Service
(48 Contiguous US States)
XM™ Satellite Radio gives you digital radio reception
from coast to coast. Just as with FM, tall buildings
or hills can interfere with satellite radio signals, causing
the sound to come and go. Your radio may display
NO SIGNAL to indicate interference.
3-117

Your Driving, the Road, and
Your Vehicle
Defensive Driving
The best advice anyone can give about driving is: Drive
defensively.
Please start with a very important safety device in your
vehicle: Buckle up. SeeSafety Belts: They Are for
Everyone on page 1-8.
Defensive driving really means “be ready for anything.”
On city streets, rural roads or freeways, it means
“always expect the unexpected.”
Assume that pedestrians or other drivers are going to
be careless and make mistakes. Anticipate what
they might do. Be ready for their mistakes.
Rear-end collisions are about the most preventable of
accidents. Yet they are common. Allow enough following
distance. It is the best defensive driving maneuver, in
both city and rural driving. You never know when
the vehicle in front of you is going to brake or turn
suddenly.
Defensive driving requires that a driver concentrate on
the driving task. Anything that distracts from the driving
task — such as concentrating on a cellular telephone call,
reading, or reaching for something on the oor — makesproper defensive driving more difficult and can even
cause a collision, with resulting injury. Ask a passenger to
help do things like this, or pull off the road in a safe place
to do them yourself. These simple defensive driving
techniques could save your life.Drunken Driving
Death and injury associated with drinking and driving is
a national tragedy. It is the number one contributor
to the highway death toll, claiming thousands of victims
every year.
Alcohol affects four things that anyone needs to drive a
vehicle:
Judgment
Muscular Coordination
Vision
Attentiveness.
Police records show that almost half of all motor
vehicle-related deaths involve alcohol. In most cases,
these deaths are the result of someone who was
drinking and driving. In recent years, more than
16,000 annual motor vehicle-related deaths have been
associated with the use of alcohol, with more than
300,000 people injured.
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Driving too fast through large water puddles or even
going through some car washes can cause problems,
too. The water may affect your brakes. Try to avoid
puddles. But if you can not, try to slow down before you
hit them.
{CAUTION:
Wet brakes can cause accidents. They will not
work as well in a quick stop and may cause
pulling to one side. You could lose control of
the vehicle.
After driving through a large puddle of water
or a car wash, apply your brake pedal lightly
until your brakes work normally.
Hydroplaning
Hydroplaning is dangerous. So much water can build up
under your tires that they can actually ride on the
water. This can happen if the road is wet enough and
you are going fast enough. When your vehicle is
hydroplaning, it has little or no contact with the road.
Hydroplaning does not happen often. But it can if your
tires do not have much tread or if the pressure in
one or more is low. It can happen if a lot of water is
standing on the road. If you can see reections
from trees, telephone poles or other vehicles, and
raindrops “dimple” the water’s surface, there could be
hydroplaning.
Hydroplaning usually happens at higher speeds. There
just is not a hard and fast rule about hydroplaning.
The best advice is to slow down when it is raining.
4-31

Customer Assistance and Information...............7-2
Customer Satisfaction Procedure......................7-2
Online Owner Center......................................7-3
Customer Assistance for Text
Telephone (TTY) Users................................7-4
Customer Assistance Offices............................7-4
GM Mobility Program for Persons
with Disabilities...........................................7-5
Roadside Assistance Program..........................7-6
Courtesy Transportation...................................7-7
Vehicle Data Collection and
Event Data Records...................................7-10Reporting Safety Defects................................7-11
Reporting Safety Defects to
the United States Government.....................7-11
Reporting Safety Defects to
the Canadian Government..........................7-11
Reporting Safety Defects
to General Motors.....................................7-11
Service Publications Ordering Information.........7-12
Section 7 Customer Assistance and Information
7-1

The BBB Auto Line Program is an out of court program
administered by the Council of Better Business
Bureaus to settle automotive disputes regarding vehicle
repairs or the interpretation of the New Vehicle
Limited Warranty. Although you may be required to
resort to this informal dispute resolution program prior to
lling out a court action, use of the program is free of
charge and your case will generally be heard within
40 days. If you do not agree with the decision given in
your case, you may reject it and proceed with any other
venue for relief available to you.
You may contact the BBB Auto Line Program using the
toll-free telephone number or write them at the
following address:
BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1804
Telephone: 1-800-955-5100
This program is available in all 50 states and the District
of Columbia. Eligibility is limited by vehicle age,
mileage and other factors. General Motors reserves the
right to change eligibility limitations and/or discontinue
its participation in this program.Online Owner Center
The Owner Center is a resource for your GM ownership
needs. You can nd your specic vehicle information
all in one place.
The Owner Center allows you to:
Get e-mail service reminders.
Access information about your specic vehicle,
including tips and videos and an electronic
version of this owner’s manual. (United States only)
Keep track of your vehicle’s service history and
maintenance schedule.
Find GM dealers for service nationwide.
Receive special promotions and privileges only
available to members. (United States only)
Refer to the web for updated information.
To register your vehicle, visit www.MyGMLink.com.
(United States) or My GM Canada within
www.gmcanada.com (Canada).
7-3

Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing, or
speech-impaired and who use the Text Telephones
(TTYs), GMC has TTY equipment available at its
Customer Assistance Center. Any TTY user can
communicate with GMC by dialing: 1-800-GMC-8583
(462-8583). (TTY users in Canada can dial
1-800-263-3830.)
Customer Assistance Offices
GMC encourages customers to call the toll-free number
for assistance. If a U.S. customer wishes to write to
GMC, the letter should be addressed to GMC’s
Customer Assistance Center.
United States
Pontiac-GMC Customer Assistance Center
P.O. Box 33172
Detroit, MI 48232-5172
1-800-GMC-8782 (462-8782)
1-800-GMC-8583 (462-8583) (For Text Telephone
devices (TTYs))
Roadside Assistance: 1-800-GMC-8782 (462-8782)
Fax Number: 313-381-0022From Puerto Rico
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
Fax Number: 313-381-0022
U.S. Virgin Islands:
1-800-496-9994
Fax Number: 313-381-0022
Canada
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text Telephone devices
(TTYs))
Roadside Assistance: 1-800-268-6800
7-4

All Overseas Locations
Please contact the local General Motors Business Unit.
Mexico, Central America and
Caribbean Islands/Countries (Except
Puerto Rico and U.S. Virgin Islands)
General Motors de Mexico, S. de R.L. de C.V.
Customer Assistance Center
Paseo de la Reforma # 2740
Col. Lomas de Bezares
C.P. 11910, Mexico, D.F.
01-800-508-0000
Long Distance: 011-52-53 29 0 800
GM Mobility Program for Persons
with Disabilities
This program, available to
qualied applicants, can
reimburse you up to $1,000
toward eligible aftermarket
driver or passenger
adaptive equipment you
may require for your vehicle
(hand controls, wheelchair/
scooter lifts, etc.).
This program can also provide you with free resource
information, such as area driver assessment centers and
mobility equipment installers. The offer is available for
a limited period of time from the date of vehicle
purchase/lease. For more details, or to determine your
vehicle’s eligibility, see your GM dealer or call the
GM Mobility Assistance Center at 1-800-323-9935. Text
telephone (TTY) users, call 1-800-833-9935.
GM of Canada also has a Mobility Program. Call
1-800-GM-DRIVE (463-7483) for details. All TTY users
call 1-800-263-3830.
7-5