instrument GMC ENVOY 2005 Workshop Manual

Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to
your dealer and to GMC. Normally, any concerns with
the sales transaction or the operation of the vehicle
will be resolved by your dealer’s sales or service
departments. Sometimes, however, despite the best
intentions of all concerned, misunderstandings can
occur. If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE:Discuss your concern with a member of
dealership management. Normally, concerns can
be quickly resolved at that level. If the matter has
already been reviewed with the sales, service or parts
manager, contact the owner of the dealership or
the general manager.STEP TWO:If after contacting a member of dealership
management, it appears your concern cannot be
resolved by the dealership without further help, contact
the GMC Consumer Relations Manager by calling
1-800-GMC-8782 (1-800-462-8782, Customer
Assistance prompt). In Canada, contact GM
of Canada Customer Communication by calling
1-800-263-3777 (English) or 1-800-263-7854 (French).
We encourage you to call the toll-free number in order to
give your inquiry prompt attention. Please have the
following information available to give the Customer
Assistance Representative:
Vehicle Identication Number (VIN). This is available
from the vehicle registration or title, or the plate at the
top left of the instrument panel and visible through
the windshield.
Dealership name and location.
Vehicle delivery date and present mileage.
When contacting GMC, please remember that your
concern will likely be resolved at a dealer’s facility.
That is why we suggest you follow Step One rst
if you have a concern.
7-2

A
Accessory Inator...........................................5-69
Accessory Power Outlets.................................3-19
Adding Equipment to Your Airbag-Equipped
Vehicle.......................................................1-63
Additives, Fuel................................................. 5-6
Add-On Electrical Equipment............................5-96
Adjustable Throttle and Brake Pedal..................2-21
Air Cleaner/Filter, Engine.................................5-20
Air Conditioning......................................3-21, 3-23
Airbag
Passenger Status Indicator...........................3-37
Readiness Light..........................................3-36
Airbag Sensing and Diagnostic Module (SDM)....7-10
Airbag System................................................1-48
Adding Equipment to Your Airbag-Equipped
Vehicle...................................................1-63
How Does an Airbag Restrain?......................1-55
Passenger Sensing System...........................1-58
Servicing Your Airbag-Equipped Vehicle..........1-62
What Makes an Airbag Inate?......................1-55
What Will You See After an Airbag Inates?....1-56
When Should an Airbag Inate?....................1-53
Where Are the Airbags?...............................1-50
Antenna, Fixed Mast......................................3-139
Antenna, XM™ Satellite Radio Antenna System . . . 3-139
Anti-Lock Brake System (ABS)........................... 4-7Anti-Lock Brake, System Warning Light..............3-41
Appearance Care............................................5-86
Aluminum Wheels........................................5-91
Care of Safety Belts....................................5-89
Chemical Paint Spotting...............................5-93
Cleaning Exterior Lamps/Lenses....................5-90
Fabric/Carpet..............................................5-86
Finish Care.................................................5-90
Finish Damage............................................5-93
Glass Surfaces............................................5-88
Instrument Panel.........................................5-88
Interior Plastic Components...........................5-88
Leather......................................................5-88
Sheet Metal Damage...................................5-92
Tires..........................................................5-92
Underbody Maintenance...............................5-93
Vehicle Care/Appearance Materials................5-94
Vinyl..........................................................5-88
Washing Your Vehicle...................................5-89
Weatherstrips..............................................5-89
Windshield, Backglass, and Wiper Blades.......5-91
Ashtrays........................................................3-20
Assist Handles...............................................2-55
Audio System(s).............................................3-65
Audio Steering Wheel Controls....................3-136
Care of Your Cassette Tape Player...............3-137
Care of Your CD and DVD Player................3-139
1

Check
Engine Light...............................................3-42
Gages Warning Light...................................3-49
Check Gas Cap Light......................................3-51
Checking Things Under the Hood......................5-10
Chemical Paint Spotting...................................5-93
Child Restraints
Child Restraint Systems...............................1-32
Infants and Young Children...........................1-29
Lower Anchorages and Top Tethers for
Children (LATCH System)..........................1-38
Older Children.............................................1-26
Securing a Child Restraint Designed for the
LATCH System........................................1-40
Securing a Child Restraint in a Rear Outside
Seat Position...........................................1-41
Securing a Child Restraint in the Center Seat
Position..................................................1-43
Securing a Child Restraint in the Right Front
Seat Position...........................................1-43
Top Strap...................................................1-35
Top Strap Anchor Location............................1-37
Where to Put the Restraint...........................1-34
Chime Level Adjustment.................................3-139
Cigarette Lighter.............................................3-20Cleaning
Aluminum Wheels........................................5-91
Exterior Lamps/Lenses.................................5-90
Fabric/Carpet..............................................5-86
Finish Care.................................................5-90
Glass Surfaces............................................5-88
Instrument Panel.........................................5-88
Interior Plastic Components...........................5-88
Leather......................................................5-88
Tires..........................................................5-92
Underbody Maintenance...............................5-93
Vinyl..........................................................5-88
Washing Your Vehicle...................................5-89
Weatherstrips..............................................5-89
Windshield, Backglass, and Wiper Blades.......5-91
Climate Control System
Climate Controls Personalization....................3-31
Dual..........................................................3-21
Dual Automatic............................................3-23
Outlet Adjustment........................................3-28
Rear..........................................................3-28
Comfort Guides, Rear Safety Belt.....................1-23
Content Theft-Deterrent....................................2-16
Control of a Vehicle.......................................... 4-6
Convenience Net............................................2-58
3

I
Ignition Positions.............................................2-19
Infants and Young Children, Restraints...............1-29
Ination -- Tire Pressure..................................5-61
Instrument Panel
Brightness..................................................3-18
Cluster.......................................................3-33
Overview..................................................... 3-4
J
Jump Starting.................................................5-42
K
Keyless Entry System....................................... 2-5
Keys............................................................... 2-3
L
Labelling, Tire Sidewall....................................5-55
Lamps
Battery Run-Down Protection.........................3-19
Dome........................................................3-18
Dome Lamp Override...................................3-18
Fog ...........................................................3-17
Reading.....................................................3-19LATCH System
Child Restraints...........................................1-38
Securing a Child Restraint Designed for
the LATCH System...................................1-40
Liftgate/Liftglass..............................................2-13
Liftglass/Liftgate..............................................2-13
Light
Airbag Readiness........................................3-36
Anti-Lock Brake System Warning...................3-41
Brake System Warning.................................3-40
Change Engine Oil......................................3-46
Charging System.........................................3-38
Check Gages Warning.................................3-49
Check Gas Cap..........................................3-51
Cruise Control.............................................3-47
Gate Ajar...................................................3-49
Highbeam On.............................................3-48
Low Fuel Warning.......................................3-51
Malfunction Indicator....................................3-42
Passenger Airbag Status Indicator..................3-37
Reduced Engine Power................................3-47
Safety Belt Reminder...................................3-35
Security.....................................................3-46
Service Four-Wheel-Drive Warning Light.........3-48
Lighting
Entry.........................................................3-19
Exit...........................................................3-19
Locking Rear Axle...........................................4-11
Lockout Protection..........................................2-12
7