ECO GMC ENVOY DENALI 2007 Owners Manual

Maintenance Record (cont’d)
DateOdometer
ReadingServiced ByMaintenanceIor
MaintenanceIIServices Performed
524

Customer Assistance and Information....... 526
Customer Satisfaction Procedure............... 526
Online Owner Center................................. 529
Customer Assistance for Text
Telephone (TTY) Users.......................... 530
Customer Assistance Offices..................... 530
GM Mobility Reimbursement Program........ 531
Roadside Assistance Program................... 532
Courtesy Transportation............................. 535
Vehicle Data Collection and Event
Data Recorders...................................... 538
Collision Damage Repair........................... 539Reporting Safety Defects............................ 544
Reporting Safety Defects to the
United States Government..................... 544
Reporting Safety Defects to the
Canadian Government............................ 544
Reporting Safety Defects to
General Motors...................................... 544
Service Publications Ordering
Information............................................. 545
Section 7 Customer Assistance Information
525

GMC and General Motors of Canada Limited
reserve the right to limit services or reimbursement
to an owner or driver when, in their sole
discretion, the claims become excessive in
frequency or type of occurrence.
Roadside Assistance is not part of or included in
the coverage provided by the New Vehicle Limited
Warranty. GMC and General Motors of Canada
reserve the right to make any changes or
discontinue the Roadside Assistance program at
any time without notication.
Towing and Road Service Exclusions
Specically excluded from Roadside Assistance
coverage are towing or services for vehicles
operated on a non-public roadway or highway,
nes, impound towing caused by a violation
of local, Municipal, State, Provincial, or Federal
law, and mounting, dismounting or changing
of snow tires, chains, or other traction devices.
Courtesy Transportation
To enhance your ownership experience, we and
our participating dealers are proud to offer
Courtesy Transportation, a customer support
program for new vehicles.
For warranty repairs during the Bumper-to-Bumper
(U.S.) or Base Warranty Coverage period
(Canada), provided by the New Vehicle Limited
Warranty, interim transportation may be available
under the Courtesy Transportation program.
Several courtesy transportation options are
available to assist in reducing your inconvenience
when warranty repairs are required.
Courtesy Transportation is not a part of the New
Vehicle Limited Warranty and is available only
at participating dealers. A separate booklet entitled
“Warranty and Owner Assistance Information”
furnished with each new vehicle provides detailed
warranty coverage information.
535

Vehicle Data Collection and Event
Data Recorders
Your vehicle, like other modern motor vehicles,
has a number of sophisticated computer systems
that monitor and control several aspects of the
vehicle’s performance. Your vehicle uses on-board
vehicle computers to monitor emission control
components to optimize fuel economy, to monitor
conditions for airbag deployment and, if so
equipped, to provide anti-lock braking and to help
the driver control the vehicle in difficult driving
situations. Some information may be stored during
regular operations to facilitate repair of detected
malfunctions; other information is stored only in a
crash event by computer systems, such as those
commonly called Event Data Recorders (EDR).
In a crash event, computer systems, such as the
airbag Sensing and Diagnostic Module (SDM)
in your vehicle may record information about the
condition of the vehicle and how it was operated,
such as data related to engine speed, brake
application, throttle position, vehicle speed, safety
belt usage, airbag readiness, airbag performance,and the severity of a collision. If your vehicle is
equipped with StabiliTrak
®, steering performance,
including yaw rate, steering wheel angle, and
lateral acceleration, is also recorded. This
information has been used to improve vehicle
crash performance and may be used to improve
crash performance of future vehicles and
driving safety. Unlike the data recorders on many
airplanes, these on-board systems do not
record sounds, such as conversation of vehicle
occupants.
To read this information, special equipment is
needed and access to the vehicle or the device
that stores the data is required. GM will not access
information about a crash event or share it with
others other than:
with the consent of the vehicle owner or, if the
vehicle is leased, with the consent of the
lessee,
in response to an official request of police or
similar government office,
as part of GM’s defense of litigation through
the discovery process, or
as required by law.
538

Recycled original equipment parts may also be
used for repair. These parts are typically removed
from vehicles that were total losses in prior
accidents. In most cases, the parts being recycled
are from undamaged sections of the vehicle.
A recycled original equipment GM part, may be an
acceptable choice to maintain your vehicle’s
originally designed appearance and safety
performance, however, the history of these parts
is not known. Such parts are not covered by
your GM New Vehicle Limited Warranty, and any
related failures are not covered by that warranty.
Aftermarket collision parts are also available.
These are made by companies other than GM and
may not have been tested for your vehicle. As a
result, these parts may t poorly, exhibit premature
durability/corrosion problems, and may not perform
properly in subsequent collisions. Aftermarket parts
are not covered by your GM New Vehicle Limited
Warranty, and any vehicle failure related to such
parts are not covered by that warranty.Repair Facility
GM also recommends that you choose a collision
repair facility that meets your needs before you
ever need collision repairs. Your GM dealer
may have a collision repair center with GM-trained
technicians and state of the art equipment, or
be able to recommend a collision repair center that
has GM-trained technicians and comparable
equipment.
Insuring Your Vehicle
Protect your investment in your GM vehicle with
comprehensive and collision insurance coverage.
There are signicant differences in the quality
of coverage afforded by various insurance policy
terms. Many insurance policies provide reduced
protection to your GM vehicle by limiting
compensation for damage repairs by using
aftermarket collision parts. Some insurance
companies will not specify aftermarket collision
parts. When purchasing insurance, we recommend
that you assure your vehicle will be repaired
with GM original equipment collision parts. If such
insurance coverage is not available from your
current insurance carrier, consider switching
to another insurance carrier.
540

Managing the Vehicle Damage
Repair Process
In the event that your vehicle requires damage
repairs, GM recommends that you take an active
role in its repair. If you have a pre-determined
repair facility of choice, take your vehicle there, or
have it towed there. Specify to the facility that
any required replacement collision parts be original
equipment parts, either new Genuine GM parts
or recycled original GM parts. Remember, recycled
parts will not be covered by your GM vehicle
warranty.
Insurance pays the bill for the repair, but you must
live with the repair. Depending on your policy
limits, your insurance company may initially value
the repair using aftermarket parts. Discuss this
with your repair professional, and insist on
Genuine GM parts.Remember if your vehicle is leased you may be
obligated to have the vehicle repaired with
Genuine GM parts, even if your insurance
coverage does not pay the full cost.
If another party’s insurance company is paying for
the repairs, you are not obligated to accept a
repair valuation based on that insurance
company’s collision policy repair limits, as you
have no contractual limits with that company.
In such cases, you can have control of the repair
and parts choices as long as cost stays within
reasonable limits.
543

Reporting Safety Defects
Reporting Safety Defects to the
United States Government
If you believe that your vehicle has a defect which
could cause a crash or could cause injury or
death, you should immediately inform the National
Highway Traffic Safety Administration (NHTSA),
in addition to notifying General Motors.
If NHTSA receives similar complaints, it may open
an investigation, and if it nds that a safety
defect exists in a group of vehicles, it may order a
recall and remedy campaign. However, NHTSA
cannot become involved in individual problems
between you, your dealer, or General Motors.
To contact NHTSA, you may call the Vehicle
Safety Hotline toll-free at 1-888-327-4236
(TTY: 1-800-424-9153); go to
http://www.safercar.gov; or write to:
Administrator, NHTSA
400 Seventh Street, SW.
Washington, D.C. 20590
You can also obtain other information about motor
vehicle safety from http://www.safercar.gov.
Reporting Safety Defects to the
Canadian Government
If you live in Canada, and you believe that your
vehicle has a safety defect, you should
immediately notify Transport Canada, in addition
to notifying General Motors of Canada Limited.
You may call them at 1-800-333-0510 or write to:
Transport Canada
Road Safety Branch
2780 Sheffield Road
Ottawa, Ontario K1B 3V9
Reporting Safety Defects to
General Motors
In addition to notifying NHTSA (or Transport
Canada) in a situation like this, we certainly hope
you’ll notify us. Please call us at 1-800-GMC-8782
(1-800-462-8782), or write:
GMC Customer Assistance Center
P.O. Box 33172
Detroit, MI 48232-5172
544

Engine (cont.)
Drive Belt Routing.................................... 520
Engine Compartment Overview................ 390
Exhaust................................................... 131
Fan Noise................................................ 416
Oil ........................................................... 394
Oil Life System........................................ 398
Overheating............................................. 408
Reduced Power Light............................... 215
Starting.................................................... 114
Entry Lighting.............................................. 183
Event Data Recorders (EDR)...................... 538
Exit Lighting................................................ 183
Extender, Safety Belt..................................... 41
F
Filter
Engine Air Cleaner................................... 400
Finish Damage............................................ 489
Fixed Mast Antenna.................................... 299
Flashers, Hazard Warning........................... 170
Flash-to-Pass.............................................. 173
Flat Tire...................................................... 464
Flat Tire, Changing...................................... 465Flat Tire, Storing......................................... 478
Fluid
Automatic Transmission............................ 401
Power Steering........................................ 417
Windshield Washer.................................. 418
Fog Lamps.................................................. 182
Four-Wheel Drive...............................122, 428
Front Axle................................................... 429
Fuel............................................................ 382
Additives.................................................. 383
California Fuel.......................................... 383
Check Gas Cap Light.............................. 217
Filling a Portable Fuel Container.............. 387
Filling Your Tank...................................... 385
Fuels in Foreign Countries....................... 384
Gage....................................................... 217
Gasoline Octane...................................... 382
Gasoline Specications............................ 383
Low Warning Light................................... 217
Fuses
Engine Compartment Fuse Block............. 493
Fuses and Circuit Breakers...................... 493
Rear Underseat Fuse Block..................... 499
Windshield Wiper..................................... 492
552

Light (cont.)
Service Four-Wheel-Drive
Warning Light....................................... 216
StabiliTrak
®Indicator................................ 208
StabiliTrak®Service.................................. 207
Tire Pressure........................................... 209
Lighting
Entry........................................................ 183
Exit.......................................................... 183
Loading Your Vehicle................................... 349
Locking Rear Axle....................................... 309
Lockout Protection....................................... 105
Locks
Delayed Locking...................................... 102
Door........................................................ 100
Lockout Protection................................... 105
Power Door............................................. 101
Programmable Automatic Door Locks....... 102
Rear Door Security Locks........................ 105
Loss of Control........................................... 318
Low Fuel Warning Light............................... 217
Luggage Carrier.......................................... 161
Lumbar
Manual Controls......................................... 10
Power Controls.......................................... 10
M
Maintenance Schedule
Additional Required Services.................... 510
At Each Fuel Fill...................................... 513
At Least Once a Month............................ 514
At Least Once a Year .............................. 514
Introduction.............................................. 504
Maintenance Footnotes............................ 511
Maintenance Record................................ 521
Maintenance Requirements...................... 504
Normal Maintenance
Replacement Parts............................... 519
Owner Checks and Services.................... 513
Recommended Fluids and Lubricants....... 517
Scheduled Maintenance........................... 507
Using....................................................... 505
Your Vehicle and the Environment............ 505
Malfunction Indicator Light........................... 210
Manual Lumbar Controls............................... 10
Manual Seats.................................................. 8
Memory Seat, Mirrors, and Pedals................ 12
Message
DIC Warnings and Messages................... 222
555

Mirrors
Automatic Dimming Rearview with
Compass.............................................. 138
Automatic Dimming Rearview with
Compass and Temperature Display....... 140
Automatic Dimming Rearview with
OnStar
®and Compass......................... 134
Automatic Dimming Rearview with
OnStar
®, Compass and Temperature
Display................................................. 136
Manual Rearview Mirror........................... 133
Manual Rearview Mirror with OnStar
®...... 133
Outside Convex Mirror............................. 145
Outside Curb View Assist Mirror............... 144
Outside Heated Mirrors............................ 145
Outside Manual Mirrors............................ 144
Outside Power Mirrors............................. 144
MP3 ............................................................ 271
MyGMLink.com............................................ 529
N
Navigation/Radio System,
see Navigation Manual............................. 280
New Vehicle Break-In.................................. 112
Normal Maintenance Replacement Parts..... 519
O
Odometer.................................................... 199
Odometer, Trip............................................ 199
Off-Road Driving.......................................... 319
Off-Road Recovery...................................... 316
Oil
Change Engine Oil Light.......................... 214
Engine..................................................... 394
Pressure Gage......................................... 213
Oil, Engine Oil Life System ......................... 398
Older Children, Restraints............................. 42
Online Owner Center................................... 529
OnStar
®System, see OnStar®Manual........ 145
Other Warning Devices................................ 170
Outlet Adjustment........................................ 194
Outlet(s), Accessory Power.......................... 185
Outside
Convex Mirror.......................................... 145
Curb View Assist Mirror........................... 144
Heated Mirrors......................................... 145
Manual Mirrors......................................... 144
Power Mirrors.......................................... 144
Overhead Console....................................... 160
Owner Checks and Services....................... 513
Owners, Canadian.......................................... 3
556