check GMC ENVOY DENALI 2009 Service Manual

Problem Recommended Action
The disc was ejected,
but it was pulled back
into the DVD player.The disc is being stored in
the DVD player. Press the
eject button again to eject
the disc.
In auxiliary mode, the
picture moves or scrolls.Check the auxiliary
input connections at
both devices.
Change the Video
Format to PAL or NTSC.
See “Stereo RCA Jacks”
previously for how to
change the video format.
The language in the audio
or on the screen is wrong.Check the audio or
language selection in the
main DVD menu.
The remote control
does not work.Check to make sure there
is no obstruction between
the remote control and
the transmitter window.
Check the batteries to
make sure they are
not dead or installed
incorrectly.
The parental control
button might have been
turned on. The power
indicator light ashes.Problem Recommended Action
After stopping the player,
I push Play but
sometimes the DVD
starts where I left off
and sometimes at the
beginning.If the stop button was
pressed one time, the
DVD player resumes
playing where the DVD
was stopped. If the stop
button was pressed
two times the DVD player
begins to play from the
beginning of the DVD.
The auxiliary source is
running but there is no
picture or sound.Check that the DVD
player is in the auxiliary
source mode.
Check the auxiliary input
connections at both
devices.
My disc is stuck in the
player. The Load/Eject
button does not work.Turn the DVD power off,
then on, then press the
load/eject button on the
DVD player.
Do not attempt to forcibly
remove the disc from the
DVD player. This could
permanently damage the
disc and DVD player.
3-107

Problem Recommended Action
Sometimes the wireless
headphone audio cuts out
or buzzes.Check for obstructions,
low batteries, reception
range, and interference
from cellular telephone
towers or by using a
cellular telephone in
the vehicle.
Check that the
headphones are facing
the front of the vehicle.
I lost the remote and/or
the headphones.See your dealer/retailer
for assistance.
The DVD is playing, but
there is no picture or
sound.Check that the DVD
player is in DVD mode.
The audio/video skips
or jumps.The DVD or CD could be
dirty, scratched, or
damaged.
The audio from the
radio for the Radio with
Six-Disc CD and XM™
has taken over the audio
from the DVD or CD
when using the wired
headphones.The RSE is working
correctly.
Use the wireless
headphones or have the
front seat passengers
listen to another audio
source.DVD Messages
The following errors can display on the video screen:
Disc Format Error:This message displays if a disc is
inserted upside down, if the disc is not readable, or
if the format is not compatible with the DVD player.
Load/Eject Error:This message displays if the disc is
not properly loaded or ejected.
Disc Play Error:This message displays if the DVD
player cannot play the disc. Scratched or damaged discs
cause this error.
Region Code Error:This message displays if the
region code of the DVD is not compatible with the region
code of the DVD player.
No Disc:This message displays if any of the buttons
on the DVD faceplate or remote control are pressed and
no disc is present in the DVD player.
DVD Distortion
There can be an experience with audio distortion in the
wireless headphones when operating cellular phones,
scanners, CB radios, Global Positioning Systems (GPS)*,
two-way radios, mobile fax, or walkie talkies.
It might be necessary to turn off the DVD player when
operating one of these devices in or near the vehicle.
* Excludes the OnStar
®System.
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XM™ Satellite Radio Service
XM Satellite Radio Service gives digital radio reception
from coast-to-coast in the 48 contiguous United States,
and in Canada. Just as with FM, tall buildings or hills can
interfere with satellite radio signals, causing the sound to
fade in and out. In addition, traveling or standing under
heavy foliage, bridges, garages, or tunnels may cause
loss of the XM signal for a period of time.
Cellular Phone Usage
Cellular phone usage may cause interference with the
vehicle’s radio. This interference may occur when
making or receiving phone calls, charging the phone’s
battery, or simply having the phone on. This interference
causes an increased level of static while listening to
the radio. If static is received while listening to the radio,
unplug the cellular phone and turn it off.
Fixed Mast Antenna
The xed mast antenna can withstand most car washes
without being damaged as long as it is securely
attached to the base. If the mast becomes slightly bent,
straighten it out by hand. If the mast is badly bent,
replace it.
Occasionally check to make sure the antenna is
tightened to its base. If tightening is required, tighten by
hand until fully seated plus one quarter turn.
XM™ Satellite Radio Antenna
System
The XM Satellite Radio antenna is located on the roof of
the vehicle. Keep the antenna clear of obstructions for
clear radio reception.
If the vehicle has a sunroof, the performance of the
XM system may be affected if the sunroof is open.
Chime Level Adjustment
The radio is used to adjust the vehicle’s chime level.
To change the volume level of the chime, press and hold
pushbutton 6 with the ignition on and the radio power
off. The volume level will change from the normal
level to loud, and LOUD CHIME will appear on the radio
display. To change back to the default or normal
setting, press and hold pushbutton 6 again. The volume
level will change from the loud level to normal, and
NORMAL CHIME will appear on the radio display.
Removing the radio and not replacing it with a factory
radio or chime module will disable vehicle chimes.
3-112

Antilock Brake System (ABS)
This vehicle has the Antilock Brake System (ABS), an
advanced electronic braking system that will help
prevent a braking skid.
When the engine is started and the vehicle begins to
drive away, ABS checks itself. A momentary motor or
clicking noise might be heard while this test is going on.
This is normal.
If there is a problem with
ABS, this warning light
stays on. SeeAntilock
Brake System (ABS)
Warning Light on
page 3-36.
Along with ABS, the vehicle has a Dynamic Rear
Proportioning (DRP) system. If there is a DRP problem,
both the brake and ABS warning lights come on
accompanied by a 10-second chime. The lights and
chime will come on each time the ignition is turned on
until the problem is repaired. See your dealer/retailer
for service.Let us say the road is wet and you are driving safely.
Suddenly, an animal jumps out in front of you. You slam
on the brakes and continue braking. Here is what
happens with ABS:
A computer senses that the wheels are slowing down.
If one of the wheels is about to stop rolling, the computer
will separately work the brakes at each front wheel
and at both rear wheels.
ABS can change the brake pressure to each wheel, as
required, faster than any driver could. This can help
the driver steer around the obstacle while braking hard.
As the brakes are applied, the computer keeps
receiving updates on wheel speed and controls braking
pressure accordingly.
Remember: ABS does not change the time needed to get
a foot up to the brake pedal or always decrease stopping
distance. If you get too close to the vehicle in front of you,
there will not be enough time to apply the brakes if that
vehicle suddenly slows or stops. Always leave enough
room up ahead to stop, even with ABS.
4-5

Using ABS
Do not pump the brakes. Just hold the brake pedal
down rmly and let antilock work. The brakes might
vibrate or some noise might be heard, but this is normal.
Braking in Emergencies
ABS allows the driver to steer and brake at the same
time. In many emergencies, steering can help more than
even the very best braking.
Brake Assist
This vehicle has a Brake Assist feature designed to
assist the driver in stopping or decreasing vehicle speed
in emergency driving conditions. This feature uses the
stability system hydraulic brake control module to
supplement the power brake system under conditions
where the driver has quickly and forcefully applied the
brake pedal in an attempt to quickly stop or slow down
the vehicle. The stability system hydraulic brake control
module increases brake pressure at each corner of the
vehicle until the ABS activates. Minor brake pedal
pulsations or pedal movement during this time is normal
and the driver should continue to apply the brake pedal
as the driving situation dictates The Brake Assist feature
will automatically disengage when the brake pedal is
released or brake pedal pressure is quickly decreased.
StabiliTrak®System
The vehicle has the StabiliTrak system which combines
antilock brake, traction and stability control systems and
helps the driver maintain directional control of the vehicle
in most driving conditions.
Traction control activates when the controller senses
wheel spin. StabiliTrak will selectively apply the brakes
and reduce engine torque to help regain traction.
Stability control activates when the controller senses a
discrepancy between the intended path and the direction
the vehicle is travelling. StabiliTrak selectively applies
braking pressure at any one of the vehicle’s brakes to
help guide the vehicle in the intended direction.
When you rst start the vehicle and begin to drive away,
the system performs several diagnostic checks to insure
there are no problems. The system may be heard or felt
while it is working. This is normal and does not mean
there is a problem with the vehicle. If driving conditions
delay system initialization, the STABILITRAK NOT
READY message may be displayed on the Driver
Information Center (DIC). If this is the case, the
vehicle does not need servicing.
For more information on the stability messages, see
DIC Warnings and Messages on page 3-51.
4-6

Avoid sharp turns and abrupt maneuvers. Failure to
operate the vehicle correctly off-road could result in loss
of vehicle control or vehicle rollover.
Off-roading involves some new skills. That is why it is
very important that you read these driving tips and
suggestions to help make off-road driving safer and
more enjoyable.
Before You Go Off-Roading
Have all necessary maintenance and service
work done.
Make sure there is enough fuel, that uid levels are
where they should be, and that the spare tire, if the
vehicle has one, is fully inated.
Be sure to read all the information about
four-wheel-drive vehicles in this manual.
Make sure all underbody shields, if the vehicle has
them, are properly attached.
Know the local laws that apply to off-roading where
you will be driving or check with law enforcement
people in the area.
Be sure to get the necessary permission if you will
be on private land.
Loading Your Vehicle for Off-Road
Driving
{CAUTION:
Cargo on the load oor piled higher than the
seatbacks can be thrown forward during a
sudden stop. You or your passengers could
be injured. Keep cargo below the top of the
seatbacks.
Unsecured cargo on the load oor can be
tossed about when driving over rough terrain.
You or your passengers can be struck by
ying objects. Secure the cargo properly.
Heavy loads on the roof raise the vehicle’s
center of gravity, making it more likely to roll
over. You can be seriously or fatally injured if
the vehicle rolls over. Put heavy loads inside
the cargo area, not on the roof. Keep cargo in
the cargo area as far forward and low as
possible.
4-14

There are some important things to remember about
how to load your vehicle.
The heaviest things should be on the oor, forward
of the rear axle. Put heavier items as far forward
as you can.
Be sure the load is properly secured, so things are
not tossed around.
You will nd other important information underLoading
the Vehicle on page 4-31andTires on page 5-53.
Environmental Concerns
Off-road driving can provide wholesome and satisfying
recreation. However, it also raises environmental
concerns. We recognize these concerns and urge every
off-roader to follow these basic rules for protecting the
environment:
Always use established trails, roads, and areas that
have been specially set aside for public off-road
recreational driving and obey all posted regulations.
Avoid any driving practice that could damage shrubs,
owers, trees, or grasses or disturb wildlife. This
includes wheel-spinning, breaking down trees, or
unnecessary driving through streams or over soft
ground.
Always carry a litter bag and make sure all refuse is
removed from any campsite before leaving.
Take extreme care with open res (where permitted),
camp stoves, and lanterns.
Never park your vehicle over dry grass or other
combustible materials that could catch re from the
heat of the vehicle’s exhaust system.
Traveling to Remote Areas
It makes sense to plan your trip, especially when going
to a remote area. Know the terrain and plan your route.
Get accurate maps of trails and terrain. Check to see if
there are any blocked or closed roads.
It is also a good idea to travel with at least one other
vehicle in case something happens to one of them.
For vehicles with a winch, be sure to read the winch
instructions. In a remote area, a winch can be handy if
you get stuck but you will want to know how to use
it properly.
4-15

Driving in Water
{CAUTION:
Driving through rushing water can be dangerous.
Deep water can sweep your vehicle downstream
and you and your passengers could drown. If it
is only shallow water, it can still wash away the
ground from under your tires, and you could lose
traction and roll the vehicle over. Do not drive
through rushing water.
Heavy rain can mean ash ooding, and ood waters
demand extreme caution.
Find out how deep the water is before driving through it.
Do not try it if it is deep enough to cover the wheel hubs,
axles, or exhaust pipe — you probably will not get
through. Deep water can damage the axle and other
vehicle parts.If the water is not too deep, drive slowly through it. At
faster speeds, water splashes on the ignition system and
the vehicle can stall. Stalling can also occur if you get the
tailpipe under water. If the tailpipe is under water, you will
never be able to start the engine. When going through
water, remember that when the brakes get wet, it might
take longer to stop. SeeDriving in Rain and on Wet
Roads on page 4-25.
After Off-Road Driving
Remove any brush or debris that has collected on the
underbody, chassis, or under the hood. These
accumulations can be a re hazard.
After operation in mud or sand, have the brake linings
cleaned and checked. These substances can cause
glazing and uneven braking. Check the body structure,
steering, suspension, wheels, tires, and exhaust system
for damage and check the fuel lines and cooling system
for any leakage.
The vehicle requires more frequent service due to
off-road use. Refer to the Maintenance Schedule for
additional information.
4-24

Hydroplaning
Hydroplaning is dangerous. Water can build up under
your vehicle’s tires so they actually ride on the water.
This can happen if the road is wet enough and you are
going fast enough. When your vehicle is hydroplaning,
it has little or no contact with the road.
There is no hard and fast rule about hydroplaning.
The best advice is to slow down when the road is wet.
Other Rainy Weather Tips
Besides slowing down, other wet weather driving tips
include:
Allow extra following distance.
Pass with caution.
Keep windshield wiping equipment in good shape.
Keep the windshield washer uid reservoir lled.
Have good tires with proper tread depth. SeeTires
on page 5-53.
Turn off cruise control.
Before Leaving on a Long Trip
To prepare your vehicle for a long trip, consider having
it serviced by your dealer/retailer before departing.
Things to check on your own include:
Windshield Washer Fluid:Reservoir full? Windows
clean — inside and outside?
Wiper Blades:In good shape?
Fuel, Engine Oil, Other Fluids:All levels checked?
Lamps:Do they all work and are lenses clean?
Tires:Are treads good? Are tires inated to
recommended pressure?
Weather and Maps:Safe to travel? Have
up-to-date maps?
Highway Hypnosis
Always be alert and pay attention to your surroundings
while driving. If you become tired or sleepy, nd a
safe place to park your vehicle and rest.
Other driving tips include:
Keep the vehicle well ventilated.
Keep interior temperature cool.
Keep your eyes moving — scan the road ahead
and to the sides.
Check the rearview mirror and vehicle instruments
often.
4-26

Hill and Mountain Roads
Driving on steep hills or through mountains is different
than driving on at or rolling terrain. Tips for driving
in these conditions include:
Keep the vehicle serviced and in good shape.
Check all uid levels and brakes, tires, cooling
system, and transmission.
Going down steep or long hills, shift to a
lower gear.
{CAUTION:
If you do not shift down, the brakes could get so
hot that they would not work well. You would then
have poor braking or even none going down a hill.
You could crash. Shift down to let the engine
assist the brakes on a steep downhill slope.
{CAUTION:
Coasting downhill in N (Neutral) or with the ignition
off is dangerous. The brakes will have to do all the
work of slowing down and they could get so hot
that they would not work well. You would then
have poor braking or even none going down a hill.
You could crash. Always have the engine running
and the vehicle in gear when going downhill.
Stay in your own lane. Do not swing wide or cut
across the center of the road. Drive at speeds
that let you stay in your own lane.
Top of hills: Be alert — something could be in your
lane (stalled car, accident).
Pay attention to special road signs (falling rocks
area, winding roads, long grades, passing or
no-passing zones) and take appropriate action.
SeeOff-Road Driving on page 4-13for information
about driving off-road.
4-27