service GMC SAVANA 1996 Owners Manual
[x] Cancel search | Manufacturer: GMC, Model Year: 1996, Model line: SAVANA, Model: GMC SAVANA 1996Pages: 372, PDF Size: 18.81 MB
Page 351 of 372
Section 8 Customer Assistance Information
Here you will find out how to contact GMC Truck if
you need assistance. This section also tells YOLI how to
obtain service publications and
how to report any
safety defects.
This section includes information on:
0
0
0
0
0
0
e
The Custonw Satisfaction Procedure
Customer Assistance for Text
Telephone (TTY Users
Roadside Assistance
Courtesy Transportation
BBB Auto Line -- Alternative Dispute
Resolution Program
Reporting Safety Defects
Service
and Owner Publications
Customer Satisfaction Procedure
8-1
ProCarManuals.com
Page 352 of 372
Your satisfixtion and goodwill are important to your
dealer and GMC Truck. Normally, any concern you may
have with your vehicle can be handled by your selling or
servicing dealer. Your dealer has the facility, trained
technicians, special tools and up-to-date information to
promptly address any issue which may arise. GMC
Truck has empowered its dealers to make decisions and
repair vehicles, and they are e.ager to resolve your
concern to your complete satisfaction.
If your concern
has
not been resolved to your satisfaction, take the
follow'ing steps:
STEP ONE -- Discuss your concern with a
member
of dealer management. Normally, concerns can
be quickly resolved at that level.
If the matter has
already been reviewed with the Sales, Service
or Parts
Manager, contact
the owner of the dealership or the
General Manager.
STEP TWO -- If after contacting a member
of dealership management,
it appears your concern
cannot be resolved by the dealership without further
help, contact
the GMC Truck Consumer Relations
Manager by calling
1 -800-GMC-TRUCK
( 1-800-462-8782, Customer Assistance prompt.)
In Canada, contact GM of Canada Customer
Communication Centre
in Oshawa by calling
1-800-263-3777 (English) or 1-800-263-7854 (French). For
help outside
of the United States and Canada, call
the following numbers as appropriate:
0 In Mexico: (525) 625-3256
0 In Puerto Rico: 1-800-496-9992 (English) or
1-800-496-9993 (Spanish)
In the U.S. Virgin Islands: 1-800-496-9994
0 In the Dominican Republic: 1-800-75 1-4135
(English) or 1-800-75 1-4
136 (Spanish)
0 In the Bahamas: 1-800-389-0009
0 In Bermuda, Barbados, Antigua and the British
Virgin Islands: 1-800-534-0 122
0 In all other Caribbean countries: (809) 763- 13 15
0 In other overseas locations, call GM North American
Export Sales
in Canada at (905) 644-4 1 12.
8-2
ProCarManuals.com
Page 354 of 372
Roadside Assistance
n
Flat Tire Cl~~lngu: Installation of spare tire will be
covered at no charge (customer is responsible for repair
or replacement of tire).
Fuel Dcli\!ery: Delivery of enough fuel for the customer
to get to the nearest service station (up to
$4.00) will
be covered.
JLIIIZ~ Smt: No-start situations which require a battery
jump start
will be covered at no charge.
Lock Out: Replacement keys or locksmith service will
be covered at no charge if you are unable to gain entry
into your vehicle. Delivery of the replacement key
will
be covered at no charge within 10 miles (16 km).
Emergc~17cy 7bkr;ing Ser-vic~: Towing to the nearest
GMC Truck dealer for warranty related disablements
will be covered.
GMC Truck’s Roadside Assistance provides stranded
owners with over-the-phone roadside repairs, location
of the nearest GMC Truck dealer or the following
special services:
8-4
ProCarManuals.com
Page 355 of 372
The Roadside Assistance services listed are available to retail and retail lease customers operating
1997 GMC light duty trucks for a period of
3 years/36,000 miles (60 000 km). All services must
be pre-arranged by GMC Truck Roadside Assistance.
Over-the-phone assistance, such as providing the name
of the closest dealer or minor technical advice, etc., is
available to all ownerhperators
of GMC trucks,
regardless
of vehicle or mileage.
Just dial
GMC Truck Roadside Assistance at
1 -800-GMC-TRUCK ( 1-800-462-8782, Roadside
Assistance prompt) to reach a qualified representative
who can assist
you.
Your Roadside Assistance representative will ask for the
following information when your call
is received:
0 Vehicle Identification Number (VIN)
Name and home address
Telephone number and location from which you
Location, license plate number and color of your
are
calling
GMC truck
8-5
ProCarManuals.com
Page 356 of 372
Canadian Roadside Assistance
Vehicles purchased in Canada have an extensive
Roadside Assistance program accessible from anywhere
in Canada or the United States. Please refer
to the
separate brochure provided by the dealer or call
1-800-268-6800 for emergency services.
Courtesy Transport: 1
U
The GMC Truck Commitment Plus Program offers
courtesy transportation for customers
when obtaining
warranty service. The Courtesy Transportation Program
is available to retail purchasers of Commitment Plus
eligible
1996 GMC light duty trucks. This
program is offered
in conjunction with the
3 year/36,000 mile (60 000 km) Bumper to Bumper
New Vehicle Limited Warranty.
Courtesy transportation includes:
One way shuttle ride from the dealership (up to
10 miles ( 16 km)) for same-day warranty repairs.
0 A loaner vehicle will be made available for overnight
warranty repairs up to
a five day maximum, or up to a
$30 allowance for a rental vehicle, cab, bus or other
transportation
in lieu of a loaner. (Bringing vehicles in
late in the day, for service on the next day, does not
constitute overnight repairs.)
0 Gas allowance of up to $10 a day for rides provided
by another person (Le., friend, neighbor, etc.)
in
lieu of rental for overnight warranty repair up to
five day maximum.
All Courtesy Traia.sI~~~rtcrti[~ia crrrmzgenaents will be
nchinister-ed by your GMC Truck dealership service
nzcrnngement. All requests should reflect actual costs
up to and not to exceed the nzaximm allowable
clollcrr 1ilnit.s.
Becczuse of imurmce liubility considerations, age
restrictions exist in swne stcrtes ~.b*lzen loaning dealer
obvneci ve1zicle.s or obtaining vehiclesJi-om rental
establisiznzents. See
your denlerjbr detnils.
8-6
ProCarManuals.com
Page 359 of 372
REPORTING SAFETY DEFECTS TO
THE
CANADIAN GOVERNMENT
If you live in Canada, and you believe that your vehicle
has a safety defect, you should immediately notify
Transport Canada,
in addition to notifying General
Motors of Canada Limited. You may write to:
Transport Canada
Box 8880
Ottawa, Ontario K1
G 352
REPORTING SAFETY DEFECTS
TO GENERAL MOTORS
In addition to notifying NHTSA (or Transport Canada)
in a situation like this, we certainly hope you'll notify
us. Please call
us at 1 -800-GMC-TRUCK
( 1-800-462-8782) or write:
GMC Truck Consumer Relations
3 1 E. Judson Street 1607-04
Pontiac,
MI 48342-2230
In Canada, please call us at 1-800-263-3777 (English)
or 1-800-263-7854 (French). Or, write:
General Motors of Canada Limited
Customer Communication Centre
1908 Colonel Sam Drive
Oshawa, Ontario L
1 H 8P7
Service and Owner Publications
Service manuals, service bulletins, owner's nlanuals and
other service literature are available for purchase for all
current and many past model General Motors vehicles.
Toll-free telephone numbers
for ordering information:
United States
. . . . . . . . . 1-800-55 1-4 123
Canada
. . . . . . . . . . . . . . 1-800-665-5539
8-9
ProCarManuals.com
Page 360 of 372
Service Manuals
Service manuals contain diagnostic and repair
information for all chassis and body systems. They may
be useful for owners who wish to get a greater
understanding of their vehicle. They are also useful for
owners
with the appropriate skill level or training who
wish
to perform “do-it-yourself” service. These are
authentic General Motors service manuals meant for
professional, qualified technicians.
Service Bulletins
Service bulletins covering various subjects are regularly
sent
to all General Motors dealerships. GM monitors
product performance
in the field. When service methods
are found which promote bettefservice on
GM vehicles,
bulletins are created
to help the technician perform
better service. Service bulletins may involve any number
of vehicles. Some will describe inexpensive
service; others will describe expensive service. Some
will advise of new or unexpected conditions, and others
may help avoid future costly repairs. Service bulletins
are meant for qualified technicians. In some cases
bulletins refer to service manuals, specialized
tools,
equipment and safety procedures necessary to service
the vehicle. Since these bulletins are issued throughout
the model year and beyond, an index is required and
published quarterly to help identify specific bulletins. Subscriptions are available.
You can order an index at
the toll-free numbers listed previously, or ask a
GM
dealer to see an index or individual bulletin.
Owner Publications
Owner’s manuals, warranty folders and various owner
assistance booklets provide owners
with general
operation and maintenance information.
8-10
ProCarManuals.com
Page 362 of 372
Brake Adjustment
.................................. 6-29
Fluid
....................................... 6-27
Master Cylinder
.............................. 6-27
Parking
..................................... 2-20
PedalTravel
................................. 6-29
Replacing System Parts
........................ 6-30
System Warning Light
......................... 2-48
T~ailer
...................................... 4-3_3
Tmwnission Shift Interlock Check
............... 7-45
Wear
....................................... 6-28
Brakes
. Anti-Lock ............................... 4-6
Braking
........................................ 4-5
Braking
in Emergencies ........................... 4-8
Break-In, New Vehicle
.......................... 2- 13
Brightness Control
.............................. 2-36
BTSICheck
.................................... 7-45
Bulb Replacemenr
.............................. 6-3 1
Canadian Roadside Assistance .................... 8-6
Capacities and Specifications
...................... 6-65
Carbon Monoxide
.................... 2-25.4-25.4-34
Cassette Deck Service
........................... 7-44
Cassette Tape Player
....................... 3- 1 1 ? 3- 13
Cassette Tape Player Care ........................ 3-28
Center High-Mounted Stoplamp
................... 2-56
Center Passenger Position
........................ 1-33
Center Rear Passenger Position .................... 1-33
Certification Label .............................. 4-26
Certification/Tire Label
.......................... 4-26
Chains: Safety ................................. 4-33 Chains
. Tire ................................... 6-50
Changing
a Flat Tire ............................. 5-20
Checking Your Restraint Systems
.................. 1-48
Chemical Paint Spotting
.......................... 6-58
Child Restraints
................................ 1-37
Securing
in a Rear Outside Seat Position ........... 1-39
Securing
in the Center Front Seat Position ......... 1-41
Securing
in the Center Rear Seat Position .......... 1-41
Securing
in the Center Seat Position .............. 1-41
Securing in the Passenger Seat Position ........... 1-42
Securing
in the Right Front Seat Position .......... 1-42
TOP Strap
................................... 1-38
Where to Put
........................... 1-37. 1-38
Circuit Breakers and Fuses ....................... 6-62
Cleaner.Air
................................... 6-15
Cleaning Alumtnum Wheels
............................ 6-57
Fabric
...................................... 6-51
Glass ....................................... 6-54
Inside
of' Your GM ............................ 6-51
Instrument Panel ............................. 6-54
Leather
..................................... 6-53
Outside
of Your GM ........................... 6-55
Special Problems
............................. 6-52
Stains
...................................... 6-52
Tim ....................................... 6-57
Vinyl ....................................... 6-53
Wheels
..................................... 6-57
Windshield and Wiper Blades
................... 6-55
Climate Conlrol. Standard ......................... 3-1
Cigarette Lighter ............................... 2-42
9-2
ProCarManuals.com
Page 365 of 372
Hearing Impaired. Customer Assistance .............. 8-3
Heating ........................................ 3-7
High-Beam Headlamps
.......................... 2-30
Highway Hypnosis
.............................. 4-2 1
Hill and Mountain Roads ......................... 4-21
Hitches. Trailer
................................. 4-32
Hood
Checking Things Under
......................... 6-6
Prop
........................................ 6-7
Release
...................................... 6-6
Hydroplaning
.................................. 4- 17
Horn
......................................... 2-28
Ignition Switch
................................ 2- I3
Inflation. Tire
.................................. 6-42
Inside Day/Night Rearview Mirror
................. 2-39
Brakesystem
................................ 7-48
Exhaust Systems ............................. 7-47
Radiator and Heater
Hose ...................... 7-47
RearAxle
................................... 7-48
Steering
.................................... 7-47
Suspension
.................................. 7-47
Throttle Linkage
.............................. 7-47
Brightness Control
............................ 2-36
Cleaning
.................................... 6-51
Cluster ..................................... 2-44
FuseBlock
.................................. 6-62
Interior Lamps
................................. 2-38
Inspections
.................................... 7-47
.................................... J ack.Tire
5-22
Jump Starting ................................... 5-2
Key Lock Cylinders Service ..................... 7-44
Keyless Entry System
............................ 2-5
Keys .......................................... 2-1
Labels
Certification ................................. 4-26
CeriificatiodTire
............................. 4-26
Service Parts Identification
..................... 6-60
Tire-Loading
. Information ...................... 4-26
Vehicle Identification Number
................... 6-60
Lamps ........................................ 2-35
Dome ...................................... 2-37
Interior
..................................... 2-37
On Reminder
................................ 2-36 .
On Warning ................................. 2-36
Panel
....................................... 2-35
Underhood
.................................. 2-38
Leaving
Your Vehicle with the Engine Running ....... 2-23
Lighter
....................................... 2-42
Lights
............................................
Air Bag Readiness ....................... 1-23.2-47
Anti-Lock Brake System Warning
............ 2.49, 4.6
Brake System Warning ......................... 2-48
Daytime Running Lamps Indicator
............... 2-49
Interior
..................................... 2-37
Safety Belt Reminder
...................... 1.8. 2.46
Service Engine
Soon .......................... 2-50
Loading Your Vehicle ........................... 4-26
9-5
ProCarManuals.com
Page 366 of 372
Locks Cylinders
................................... 7-44
Door
........................................ 2-3
Key Lock Cylinder Service ..................... 7-44
PowerDoor
.................................. 2-3
Rear Door Security
............................. 2-4
Sliding Door Child Security
...................... 2-4
Steering Column Lock Check
.................... 7-46
Loss
of Control ................................ 4- 12
Lubricants and Fluids
............................ 7-49
Lubrication Service. Body
........................ 7-44
Maintenance. Normal Replacement Parts
........... 6-65
Maintenance Record
............................ 7-5 1
Maintenance Schedule ............................ 7- 1
Long Trip/Highway Definition ................... 7-5
Long Trip/Highway Intervals
..................... 7-6
Owner Checks and Services
..................... 7-43
Periodic Maintenance Inspections
................ 7-47
Recommended Fluids and Lubricants
............. 7-49
Scheduled Maintenance Services
.................. 7-3
Short Trip/City Definition
....................... 7-4
Short Trip/City Intervals
........................ 7-4
Maintenance. Underbody
......................... 6-58
Maintenance When Trailer Towing ................. 4-37
Malfunction Indicator Lamp
...................... 2-50
Manual Front Seat
............................... 1 - 1
Manual Mirror ................................. 2-40
Methanol
...................................... 6-3
Mirrors
....................................... 2-40
Convex Outside
.............................. 2-39 Inside
Day/Night Rearview
..................... 2-39
Manual
..................................... 2-40
Power Remote Control
......................... 2-39
Visor
Vanity ................................. 2-42
MMT
......................................... 6-3
Model Reference ................................. vi
Mountain Roads ................................ 4-21
Multifunction Lever
............................. 2-29
Neutral. Automatic Transmission
................. 2-18
New Vehicle Break-In ........................... 2-13
Nightvision
................................... 4-14
Noise Control System
............................ 6-9
Odometer
.................................... 2-45
Odometer. Trip
................................. 2-45
Off-Road Recovery
............................. 4- IO
Oil. Engine .................................... 6-11
Overheating Engine ............................. 5- IO
Owner Checks and Services ....................... 7-43
Owner Publications. Ordering
...................... 8-9
Paint Spotting. Chemical ......................... 6-58
Park
Automatic Transmission
....................... 2-17
Shifting Into
........ ; ........................ 2-21
Shifting Out of
............................... 2-23
9-6
ProCarManuals.com