mileage GMC SAVANA 1996 Owner's Guide

For prompt assistance, please have the following information
available to give the Customer Assistance Representative:
Your name, address, home and business
telephone numbers
0 Vehicle Identification Number (This is available
from the vehicle registration or title, or the plate at
the top left
of the instrument panel and visible
through the windshield.)
Dealership name and location
Vehicle delivery date and present mileage
0 Nature of concern
We encourage you to call us
so we can give your inquiry
prompt attention. However,
if you wish to write GMC
Truck, write to:
GMC Truck Customer Assistance
3 1 E. Judson Street 1607-04
Pontiac, MI 48342-2230 Refer
to your Wdrranty and Owner Assistance
Information booklet
for addresses of Canadian and GM
Overseas offices.
When contacting GMC Truck, please remember that your
concern
will likely be resolved in the dealership, using the
dealer’s facilities, equipment and personnel. That is
why we
suggest you follow Step One first
if you have a concern.
Customer Assistance for Text
Telephone (TTY)
Users
To assist customers who are deaf, hard of hearing,
or speech-impaired and who use Text Telephones
(TTYs), GMC Truck has TTY equipment available
at its Customer Assistance Center.
Any TTY user
can communicate
with GMC Truck by dialing:
1-800-GMC-8583. (TTY users
in Canada can
dial 1-800-263-3830.)
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The Roadside Assistance services listed are available to retail and retail lease customers operating
1997 GMC light duty trucks for a period of
3 years/36,000 miles (60 000 km). All services must
be pre-arranged by GMC Truck Roadside Assistance.
Over-the-phone assistance, such as providing the name
of the closest dealer or minor technical advice, etc., is
available to all ownerhperators
of GMC trucks,
regardless
of vehicle or mileage.
Just dial
GMC Truck Roadside Assistance at
1 -800-GMC-TRUCK ( 1-800-462-8782, Roadside
Assistance prompt) to reach a qualified representative
who can assist
you.
Your Roadside Assistance representative will ask for the
following information when your call
is received:
0 Vehicle Identification Number (VIN)
Name and home address
Telephone number and location from which you
Location, license plate number and color of your
are
calling
GMC truck
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To file a claim, you will be asked to provide your name
and address, your Vehicle Identification Number
(VIN)
and a statement of the nature of your complaint.
Eligibility is limited
by vehicle age and mileage, and
other factors.
We prefer you utilize the Customer Satistiction
Procedure before you resort to AUTO LINE, but you
may contact the BBB at any time. The
BBB will attempt
to resolve
the complaint serving as an intermediary
between you and GMC Truck.
If this mediation is
unsuccessful, an informal hearing
will be scheduled
where eligible customers may present their case to an
impartial third-party arbitrator.
The arbitrator will make
a decision which you may
accept or reject.
If you accept the decision, GM will be
bound by that decision. The entire dispute resolution
procedure should ordinarily take about 40 days from the
time you file a claim
until a decision is made.
Some state laws may require you to use this program
before filing
a claim with a state-run arbitration program
or
in the courts. For further information, contact the
BBB at
1-800-955-5 100 or the GMC Truck Customer
Assistance Center at
1 -800-GMC-TRUCK
(1 -800-462-8782).
REPORTING SAFETY DEFECTS
TO THE UNITED STATES
GOVERNMENT
If you believe that your vehicle has a defect which could
cause
a crash or could cause injury or death, you should
immediately inform the National Highway Traffic
Safety Administration (NHTSA),
in addition to
notifying General Motors.
If NHTSA receives similar complaints, it may open an
investigation, and
if it finds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved
in individual problems between you, your dealer or
General Motors.
To contact NHTSA, you may either call the Auto Safety
Hotline toll-free at 1-800-424-9393 (or 366-0 123
in the
Washington,
D.C. area) or write to:
NHTSA,
U.S. Department of Transportation
Washington, D.C. 20590
You can also obtain other information about motor
vehicle safety from the Hotline.
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