service GMC SAVANA 1997 Owners Manual

Rear Axle Service
Check the gear lubricant level in the rear axle and add
if needed. See “Rear Axle” in the Index, A fluid loss
may indicate a problem. Check the axle and repair it
if needed.
Brake System Inspection
Inspect the complete system. Inspect brake lines and
hoses
for proper hook-up, binding, leaks, cracks,
chafing,
etc. Inspect disc brake pads for wear and rotors
for surface condition.
Also inspect drum brake linings
for wear and cracks. Inspect other brake parts, including
drums, wheel cylinders, calipers, parking brake, etc.
Check parking brake adjustment.
You may need to have
your brakes inspected more often if your driving habits
or conditions result in frequent braking.
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Part E: Maintenance Record
After the scheduled services are performed, record the
date, odometer reading and who performed the service
in
the boxes provided after the maintenance interval. Any
additional information from “Owner Checks and
Services” or “Periodic Maintenance” can be added on
the following record pages. Also, you should retain
all
maintenance receipts. Your owner information portfolio
is a convenient place to store them.
Maintenance Record
ODOMETER
DATE MAINTENANCE PERFORMED
SERVICED
BY READING
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Maintenance Record
ODOMETER
DATE READING SERVICED
BY MAINTENANCE PERFORMED
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Maintenance Record
SERVICED BY MAINTENANCE PERFORMED
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Section 8 Customer Assistance Information
Here you will find out how to contact GMC if you need assistance. This section also tells you how to obtain service
publications and how to report any safety defects.
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Customer Satisfaction Procedure
Customer Assistance for Text Telephone
(TTY) Users
Roadside Assistance
Canadian Roadside Assistance
Courtesy Transportation
GM Participation in an Alternative Dispute
Resolution Program
8- 10 Warranty Information
8- 10 Reporting Safety Defects to the United
States Government
Canadian Government
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Reporting Safety Defects to the
8-11 Reporting Safety Defects to General Motors
8-11 Ordering Service and Owner Publications
in Canada
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Customer Satisfaction Procedure GMC dealers have the facilities, trained technicians and
up-to-date information to promptly address any
concerns you may have. However, if a concern has not
been resolved to your complete satisfaction, take the
following steps:
STEP ONE -- Discuss your concern with a member
of dealership management. Normally, concerns can
be quickly resolved at that level. If the matter has
already been reviewed with the sales, service
or parts
manager, contact the owner
of the dealership or the
General Manager.
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Roadside Assistance
In
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GMC’s Roadside Assistance provides stranded owners
with over-the-phone roadside repairs, location of the
nearest GMC dealer or
the following special services:
Flat Tire Change: Installation of spare tire will be
covered at no charge (customer is responsible for repair
or replacement of tire).
Fuel Delivery: Delivery of enough fuel for the customer
to get to the nearest service station (up to
$4.00) will
be covered.
Jump Start: No-start situations which require a battery
jump start will be covered at no charge.
Lock Out: Replacement keys or locksmith service will
be covered
at no charge if you are unable to gain entry
into your vehicle. Delivery
of the replacement key will
be covered at no charge within
10 miles (16 km).
Emergency Towing Service: Towing to the nearest
GMC dealer for warranty related disablements will
be covered.
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Deluxe Trip Routing: Custom-made, computerized
maps using the most direct or scenic route are provided
free
of charge. Maps include points of interest and list
GMC dealers along the route. Trip Routing also includes
a national hotel discount book and a book of coupons.
State and local maps available upon request. Please
be prepared to furnish your Vehicle Identification
Number (VIN).
Trip Interruption Assistance: GMC will reimburse any
reasonable trip interruption expenses (up to
$500.00)
when directly associated with warranty disablement. Trip
Interruption service covers expenses such as meals and
overnight lodging if vehicle disablement occurs at least
150 miles (240 km) from your home or rental property.
Please Note: you will be required to obtain prior
approval from
GMC Roadside Assistance and pay for
expenses at the time
of disablement. Original receipts
should be submitted to GMC Roadside Assistance for
reimbursement. A service representative will provide
assistance when you call. The
Roadside Assistance services listed are available
to retail and retail lease customers operating 1997
GMC
light duty trucks for a period of 3 years/36,000 miles
(60 000 km). All services must be pre-arranged by
GMC Roadside Assistance.
Over-the-phone assistance, such as providing the name
of the closest dealer or minor technical advice, etc.,
is
available to all owner/operators of GMC trucks,
regardless
of vehicle or mileage.
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Just dial GMC Roadside Assistance at
1-800-GMC-8782 (1-800-462-8782, Roadside
Assistance prompt) to reach a qualified representative
who can assist
you.
Your Roadside Assistance representative will ask for the
following information when your call is received:
Vehicle Identification Number (VIN)
Name and home address
Telephone number and location from which you
are calling
Location, license plate number and color of your
GMC truck
0 Mileage of vehicle and description of problem
Roadside Assistance is available
24 hours a day, 7 days
a week,
365 days a year, including weekends and
holidays. Should you have any questions about roadside
assistance, call
the GMC Roadside Assistance Center or
contact your dealer.
Roadside Assistance is not part of or included in the
coverage provided by the New Vehicle Limited Warrang.
GMC reserves the right to make any changes or
discontinue the Roadside Assistance program at any
time without notification,
Canadian Roadside Assistance
Vehicles purchased in Canada have an extensive
Roadside Assistance program accessible from anywhere
in Canada or the United States. Please refer to the
separate brochure provided by the dealer or call
1-800-268-6800 for emergency services.
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Courtesy Transportation
GMC Commitment Plus offers courtesy transportation
for customers
when obtaining warranty service.
This program is offered in conjunction with
the
3 year/36,000 mile (60 000 km) Bumper to Bumper
New Vehicle Limited Warranty.
Courtesy transportation includes:
One way shuttle ride from the dealership (up to
10 miles (16
km)) for same-day warranty repairs.
A loaner vehicle will be made available for overnight
warranty repairs up to a five day maximum, or up to a
$30 allowance for a rental vehicle, cab,
bus or other
transportation in lieu
of a loaner. (Bringing vehicles in
late
in the day, for service on the next day, does not
constitute overnight repairs.)
Gas allowance of up to $10 a day for rides provided
by another person (i.e., friend, neighbor, etc.)
in
lieu of rental for overnight warranty repair up to
five day maximum.
All Courtesy Transportation arrangements will be
administered by your
GMC dealership service
management.
All requests should reflect actual costs
up to and not to exceed the maximum allowable
dollar limits.
Some state insurance regulations make it impractical
to rent vehicles to people under
21 years of age. If
you are under 21 and have difficulty renting a vehicle,
GMC will reimburse up to $3O/day for documented
transportation you receive.
The Commitment Plus Courtesy Transportation Program
is not part of the Bumper to Bumper Limited Warranty.
GMC reserves
the right to make any changes or
discontinue the Courtesy Transportation Program at any
time without notification.
For additional program details contact your GMC dealer.
In Canada, please consult your GM dealer for
information on Courtesy Transportation.
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