phone GMC SAVANA 1997 Owners Manual

Adding Equipment to Your Air
Bag-Equipped Vehicle
If I add a push bumper or a bicycle rack to the
front of my vehicle, will it keep the air bags
from working properly?
A: As long as the push bumper or bicycle rack is
attached to your vehicle
so that the vehicle’s basic
structure isn’t changed, it’s not likely
to keep the
air bags from working properly in
a crash.
Is there anything I might add to the front of the
vehicle that could keep the air bags from
working properly?
A: Yes. If you add things that change your vehicle’s
frame, bumper system, front end sheet metal or
height, they may keep the
air bag system from
working properly. Also, the air bag system may not
work properly if you relocate any of the air bag sensors.
If you have any questions about this, you
should contact Customer Assistance before you
modify your vehicle. (The phone numbers and
addresses for Customer Assistance are in Step
Two of
the Customer Satisfaction Procedure in this
manual.
See “Customer Satisfaction Procedure” in the Index.)
Rear Seat Passengers
It’s very important for rear seat passengers to buckle up!
Accident statistics show that unbelted people in the rear
seat
are hurt more often in crashes than those who are
wearing safety belts.
Rear passengers who aren’t safety belted can be thrown
out
of the vehicle in a crash. And they can strike others
in the vehicle who are wearing safety belts.
Rear Seat Outside Passenger Positions
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Tips About Your Audio System
Hearing damage from loud noise is almost undetectable
until it is too late. Your hearing can adapt to higher
volumes
of sound. Sound that seems normal can be loud
and harmful to your hearing. Take precautions by
adjusting the volume control on your radio to a safe
sound level before your hearing adapts to it.
To help avoid hearing loss or damage:
Adjust the volume control to the lowest setting.
Increase volume slowly until you hear comfortably
and clearly.
NOTICE:
Before you add any sound equipment to your
vehicle
-- like a tape player, CB radio, mobile
telephone or two-way radio
-- be sure you
can add what you want.
If you can, it’s very
important to do
it properly. Added sound
equipment may interfere with the operation
of your vehicle’s engine, Delco radio or
other systems, and even damage them. Your
vehicle’s systems may interfere with the
operation of sound equipment that has
been
added improperly.
So, before adding sound equipment, check with
your dealer and be sure to check Federal rules
covering mobile radio and telephone units.
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Hydroplaning
Hydroplaning is dangerous. So much water can build up
under your tires that they can actually ride on the water.
This can happen if the road
is wet enough and you’re
going fast enough. When your vehicle
is hydroplaning,
it has little or no contact with the road.
Hydroplaning doesn’t happen often. But it can
if your
tires do not have much tread
or if the pressure in one or
more
is low. It can happen if a lot of water is standing on
the road.
If you can see reflections from trees, telephone
poles or other vehicles, and raindrops “dimple” the
water’s surface, there could be hydroplaning.
Hydroplaning usually happens at higher speeds. There
just isn’t a hard and fast rule about hydroplaning. The
best advice is to slow down when
it is raining.
1 Driving Through Deep Standing Water
NOTICE:
If you drive too quickly through deep puddles
or standing water, water can come in through
your engine’s air intake and badly damage your
engine. Never drive through water that is slightly
lower than the underbody
of your vehicle. If you
can’t avoid deep puddles or standing water, drive
through them very slowly.
Some Other Rainy Weather Tips
0
0
0
Turn on your low-beam headlamps -- not just
your parking lamps
-- to help make you more visible
to others.
Besides slowing down, allow some extra following
distance. And be especially careful when you pass
another vehicle. Allow yourself more clear room
ahead, and be prepared to have your view restricted
by road spray.
Have good tires with proper tread depth. (See
“Tires” in the Index.)
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Section 8 Customer Assistance Information
Here you will find out how to contact GMC if you need assistance. This section also tells you how to obtain service
publications and how to report any safety defects.
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Customer Satisfaction Procedure
Customer Assistance for Text Telephone
(TTY) Users
Roadside Assistance
Canadian Roadside Assistance
Courtesy Transportation
GM Participation in an Alternative Dispute
Resolution Program
8- 10 Warranty Information
8- 10 Reporting Safety Defects to the United
States Government
Canadian Government
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Reporting Safety Defects to the
8-11 Reporting Safety Defects to General Motors
8-11 Ordering Service and Owner Publications
in Canada
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For prompt assistance, please have the following information available to give the Customer Assistance Representative:
0 Your name, address, home and business
telephone numbers
0 Vehicle Identification Number (This is available
from the vehicle registration or title, or the plate at
the top left of the instrument panel and visible
through the windshield.
j
Dealership name and location
0 Vehicle delivery date and present mileage
0 Nature of concern
We encourage you to call us
so we can give your inquiry
prompt attention. However,
if you wish to write GMC,
address your inquiry to:
GMC Customer Assistance
31 E. Judson Street 1607-04
Pontiac, MI 48342-2230
In Canada, write to:
General Motors
of Canada Limited
Customer Communication Centre, 163-005 1908 Colonel Sam Drive
Oshawa, Ontario
L1H 8P7 Refer to your Warranty and Owner Assistance Information
booklet for addresses of GM Overseas offices.
When contacting GMC, please remember that your concern
will likely be resolved in the dealership, using the dealer’s
facilities, equipment and personnel. That is why we suggest
you follow Step One first
if you have a concern.
Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing,
or speech-impaired and who use Text Telephones
(TTYsj, GMC has TTY equipment available
at its Customer Assistance Center. Any TTY
user can communicate with GMC by dialing:
1-800-GMC-8583. (TTY users in Canada can
dial 1-800-263-3830.
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Roadside Assistance
In
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GMC’s Roadside Assistance provides stranded owners
with over-the-phone roadside repairs, location of the
nearest GMC dealer or
the following special services:
Flat Tire Change: Installation of spare tire will be
covered at no charge (customer is responsible for repair
or replacement of tire).
Fuel Delivery: Delivery of enough fuel for the customer
to get to the nearest service station (up to
$4.00) will
be covered.
Jump Start: No-start situations which require a battery
jump start will be covered at no charge.
Lock Out: Replacement keys or locksmith service will
be covered
at no charge if you are unable to gain entry
into your vehicle. Delivery
of the replacement key will
be covered at no charge within
10 miles (16 km).
Emergency Towing Service: Towing to the nearest
GMC dealer for warranty related disablements will
be covered.
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Deluxe Trip Routing: Custom-made, computerized
maps using the most direct or scenic route are provided
free
of charge. Maps include points of interest and list
GMC dealers along the route. Trip Routing also includes
a national hotel discount book and a book of coupons.
State and local maps available upon request. Please
be prepared to furnish your Vehicle Identification
Number (VIN).
Trip Interruption Assistance: GMC will reimburse any
reasonable trip interruption expenses (up to
$500.00)
when directly associated with warranty disablement. Trip
Interruption service covers expenses such as meals and
overnight lodging if vehicle disablement occurs at least
150 miles (240 km) from your home or rental property.
Please Note: you will be required to obtain prior
approval from
GMC Roadside Assistance and pay for
expenses at the time
of disablement. Original receipts
should be submitted to GMC Roadside Assistance for
reimbursement. A service representative will provide
assistance when you call. The
Roadside Assistance services listed are available
to retail and retail lease customers operating 1997
GMC
light duty trucks for a period of 3 years/36,000 miles
(60 000 km). All services must be pre-arranged by
GMC Roadside Assistance.
Over-the-phone assistance, such as providing the name
of the closest dealer or minor technical advice, etc.,
is
available to all owner/operators of GMC trucks,
regardless
of vehicle or mileage.
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Just dial GMC Roadside Assistance at
1-800-GMC-8782 (1-800-462-8782, Roadside
Assistance prompt) to reach a qualified representative
who can assist
you.
Your Roadside Assistance representative will ask for the
following information when your call is received:
Vehicle Identification Number (VIN)
Name and home address
Telephone number and location from which you
are calling
Location, license plate number and color of your
GMC truck
0 Mileage of vehicle and description of problem
Roadside Assistance is available
24 hours a day, 7 days
a week,
365 days a year, including weekends and
holidays. Should you have any questions about roadside
assistance, call
the GMC Roadside Assistance Center or
contact your dealer.
Roadside Assistance is not part of or included in the
coverage provided by the New Vehicle Limited Warrang.
GMC reserves the right to make any changes or
discontinue the Roadside Assistance program at any
time without notification,
Canadian Roadside Assistance
Vehicles purchased in Canada have an extensive
Roadside Assistance program accessible from anywhere
in Canada or the United States. Please refer to the
separate brochure provided by the dealer or call
1-800-268-6800 for emergency services.
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GM Participation in an Alternative
Dispute Resolution Program
This program is available in all 50 states and the
District of Columbia. Canadian owners refer to your
Warranty and Owner Assistance Information booklet for
information on the Canadian Motor Vehicle Arbitration
Plan (CAMVAP). General Motors reserves the right to
change eligibility limitations and/or to discontinue its
participation
in this program.
Both GMC and your GMC dealer are committed to
making sure you are completely satisfied with your new
vehicle. Our experience has shown that, if a situation
arises where you feel your concern has not
been
adequately addressed, the Customer Satisfaction Procedure
described earlier in this section is very successful.
There may be instances where an impartial third party
can assist
in arriving at a solution to a disagreement
regarding vehicle repairs or interpretation
of the New
Vehicle Limited Warranty. To assist in resolving these
disagreements, GMC voluntarily participates
in BBB
AUTO LINE. BBB AUTO
LINE
is an out-of-court program
administered by the Better Business Bureau system to
settle automotive disputes. This program
is available
free of charge to customers who currently own or lease
a
GM vehicle.
If you are not satisfied after following the Customer
Satisfaction Procedure, you may contact the
BBB using
the toll-free telephone number,
or write them at the
following address:
BBB AUTO LINE
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite
800
Arlington, VA 22203- 1804
Telephone: 1-800-955-5 100
To file
a claim, you will be asked to provide your name
and address, your Vehicle Identification Number (VIN)
and a statement of the nature of your complaint.
Eligibility is limited by vehicle age and mileage, and
other factors.
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REPORTING SAFETY DEFECTS TO
THE CANADIAN GOVERNMENT
If you live in Canada, and you believe that your vehicle
has a safety defect, you
should immediately notify
Transport Canada, in addition to notifying General
Motors of Canada Limited. You may write
to:
Transport Canada
Box 8880
Ottawa, Ontario K1G 352
REPORTING SAFETY DEFECTS
TO GENERAL MOTORS
In addition to notifying NHTSA (or Transport Canada)
in a situation like this, we certainly hope you’ll notify
us. Please call us at 1-800-GMC-8782
(1-800-462-8782) or write:
GMC Consumer Relations
31
E. Judson Street 1607-04
Pontiac, MI 48342-2230 In
Canada, please call
us at 1-800-263-3777 (English)
or 1-800-263-7854 (French). Or, write:
General Motors of Canada Limited
Customer Communication Centre, 163-005 1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Ordering Service and Owner
Publications in Canada
Service manuals, service bulletins, owner’s manuals ant
other service literature are available for purchase for all
current and past model General Motors vehicles.
The toll-free telephone number for ordering information
in Canada
is 1-800-668-5539.
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