emergency towing GMC SAVANA 2003 Owner's Manual

Notice:If your engine catchesfire because you keep
driving with no coolant, your vehicle can be badly
damaged. The costly repairs would not be covered by
your warranty. See“Overheated Engine Protection
Operating Mode”in the Index for information on
driving to a safe place in an emergency.
If No Steam Is Coming From Your
Engine
If you get an engine overheat warning but see or
hear no steam, the problem may not be too serious.
Sometimes the engine can get a little too hot when you:
•Climb a long hill on a hot day.
•Stop after high-speed driving.
•Idle for long periods in traffic.
•Tow a trailer. See“Driving on Grades”inTowing a
Trailer on page 4-31.If you get the overheat warning with no sign of steam,
try this for a minute or so:
1. In heavy traffic, let the engine idle in NEUTRAL(N)
while stopped. If it is safe to do so, pull off the road,
shift to PARK (P) or NEUTRAL(N) and let the
engine idle.
2. Turn on your heater to full hot at the highest fan
speed and open the window as necessary.
If you no longer have the overheat warning, you can
drive. Just to be safe, drive slower for about 10 minutes.
If the warning doesn’t come back on, you can drive
normally.
If the warning continues, and you have not stopped,
pull over, stop, and park your vehicle right away.
If there’s still no sign of steam, push down the
accelerator until the engine speed is about twice as fast
as normal idle speed for at least three minutes while
you’re parked. If you still have the warning,turn off the
engine and get everyone out of the vehicleuntil it
cools down.
You may decide not to lift the hood but to get service
help right away.
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Roadside Assistance Program
GMC’s Roadside Assistance Provides stranded owners
with over-the-phone roadside repairs, location of the
nearest GMC dealer or the following special services:
Flat Tire Change:Installation of spare tire will be
covered at no charge (customer is responsible for repair
or replacement of tire).
Fuel Delivery:Delivery of enough fuel for the customer
to get to the nearest service station (up to $5.00)
will be covered.
Jump Start:No-start situations which require a battery
jump start will be covered at no charge.
Lock Out:Replacement keys or locksmith service will be
covered at no charge if you are unable to gain entry
into your vehicle. Delivery of the replacement key will be
covered within 10 miles (16 km).
Emergency Towing Service:Towing to the nearest GMC
dealer for warranty related disablements will be covered.
Trip Routing:Custom-made, computerized highlighted
maps using the most direct or scenic route are provided
free of charge. Maps include points of interest and a
list of GMC dealers along the route. Also included is
a list of hotels along the route that are discounted
through affiliation with“Quest International.”Trip Routing
is available through Roadside Assistance by calling
1-800-GMC-8782 (462-8782). Please be prepared to
provide your Vehicle Identication Number (VIN).
Allowve working days for fulllment.Trip Interruption Assistance:GMC will reimburse any
reasonable trip interruption expenses (up to $500.00)
when directly associated with warranty disablement.
Trip interruption service covers expenses such as meals
and overnight lodging if vehicle disablement occurs at
least 150 miles (240 km) from your home or rental
property. You will be required to obtain prior approval
from GMC Roadside Assistance and pay for expenses
at the time of disablement. Original receipts should
be submitted to GMC Roadside Assistance for
reimbursement. A service representative will provide
assistance when you call.
The Roadside Assistance services listed are available to
retail lease customers operating 2003 GMC light duty
trucks for a period of 3 years/36,000 miles (60,000 km).
All services must be pre-arranged by GMC Roadside
Assistance.
Over-the-phone assistance, such as providing the name
of the closest dealer or minor technical advice, etc.,
is available to all owner/operators of GMC trucks,
regardless of vehicle or mileage.
Just dial GMC Roadside Assistance at 1-800-GMC-8782
(1-800-462-8782, Roadside Assistance prompt) to
reach a qualied representative who can assist you.
Text telephone (TTY) users, call 1-888-889-2438.
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