service GMC SAVANA 2004 Manual PDF

For prompt and efficient assistance when calling, please
provide the following to the Roadside Assistance
Representative:
Your name, home address, and home telephone
number
Telephone number of your location
Location of the vehicle
Model, year, color, and license plate number
Mileage, Vehicle Identication Number, and delivery
date of the vehicle
Description of the problem
While we hope you never have the occasion to use our
service, it is added security while traveling for you
and your family. Remember, we are only a phone call
away. GMC Roadside Assistance: 1-800-462-8782, text
telephone (TTY) users, call 1-888-889-2438.
GMC reserves the right to limit services or
reimbursement to an owner or driver when, in GMC’s
judgement, the claims become excessive in frequency or
type of occurrence.
Roadside Assistance is not part of or included in the
coverage provided by the New Vehicle Limited Warranty.
GMC reserves the right to make any changes or
discontinue the Roadside Assistance program at any
time without notication.
Canadian Roadside Assistance
Vehicles purchased in Canada have an extensive
roadside assistance program accessible from anywhere
in Canada or the United States. Please refer to the
Warranty and Owner Assistance Information book.
Courtesy Transportation
GMC has always exemplied quality and value in its
offering of motor vehicles. To enhance your ownership
experience, we and our participating dealers are
proud to offer Courtesy Transportation, a customer
support program for new vehicles.
The Courtesy Transportation program is offered to retail
purchase/lease customers in conjunction with the
Bumper-to-Bumper coverage provided by the New
Vehicle Limited Warranty. Several transportation options
are available when warranty repairs are required.
This will reduce your inconvenience during warranty
repairs.
Plan Ahead When Possible
When your vehicle requires warranty service, you
should contact your dealer and request an appointment.
By scheduling a service appointment and advising
your service consultant of your transportation needs,
your dealer can help minimize your inconvenience.
7-7

If your vehicle cannot be scheduled into the service
department immediately, keep driving it until it can be
scheduled for service, unless, of course, the problem is
safety-related. If it is, please call your dealership, let
them know this, and ask for instructions.
If the dealer requests that you simply drop the vehicle
off for service, you are urged to do so as early in
the work day as possible to allow for the same day
repair.
Transportation Options
Warranty service can generally be completed while you
wait. However, if you are unable to wait, GMC helps
minimize your inconvenience by providing several
transportation options. Depending on the circumstances,
your dealer can offer you one of the following:
Shuttle Service
Participating dealers can provide you with shuttle
service to get you to your destination with minimal
interruption of your daily schedule. This includes a one
way or round trip shuttle ride to a destination up to
10 miles from the dealership.
Public Transportation or Fuel
Reimbursement
If your vehicle requires overnight warranty repairs,
reimbursement (ve days maximum) may be available
for the use of public transportation such as taxi or
bus. In addition, should you arrange transportation
through a friend or relative, reimbursement for
reasonable fuel expenses (ve day maximum) may be
available. Claim amounts should reect actual costs and
be supported by original receipts.
Courtesy Rental Vehicle
Your dealer may arrange to provide you with a courtesy
rental vehicle or reimburse you for a rental vehicle
you obrtained if your vehicle is kept for a warranty repair.
Reimbursement will be limited to a maximum of
$30.00 a day and must be supported by receipts. This
requires that you sign and complete a rental agreement
and meet state, local and rental vehicle provider
requirements. Requirements vary and may include
minimum age requirements, insurance coverage, credit
card, etc. You are responsible for fuel usage charges
and may also be responsible for taxes, levies,
usage fees, excessive mileage or rental usage beyond
the completion of the repair.
Generally it is not possible to provide a like-vehicle as a
courtesy rental.
7-8

Additional Program Information
Courtesy Transportation is available during the
Bumper-to-Bumper warranty coverage period, but itis
notpart of the New Vehicle Limited Warranty. A
separate booklet entitledWarranty and Owner
Assistance Informationfurnished with each new vehicle
provides detailed warranty coverage information.
Courtesy Transportation is available only at participating
dealers and all program options, such as shuttle
service, may not be available at every dealer. Please
contact your dealer for specic information about
availability. All Courtesy Transportation arrangements
will be administered by appropriate dealer personnel.
Canadian Vehicles:For warranty repairs during
the Complete Vehicle Coverage period of the General
Motors of Canada New Vehicle Limited Warranty,
alternative transportation may be available under the
Courtesy Transportation Program. Please consult
your dealer for details.
General Motors reserves the right to unilaterally modify,
change or discontinue Courtesy Transportation at
any time and to resolve all questions of claim eligibility
pursuant to the terms and conditions described
herein at its sole discretion.
Vehicle Data Collection and Event
Data Records
Your vehicle, like other modern motor vehicles, has a
number of sophisticated computer systems that monitor
and control several aspects of the vehicle’s
performance. Your vehicle uses on-board vehicle
computers to monitor emission control components to
optimize fuel economy, to monitor conditions for
airbag deployment and, if so equipped, to provide
anti-lock braking and to help the driver control the
vehicle in difficult driving situations. Some information
may be stored during regular operations to facilitate
repair of detected malfunctions; other information
is stored only in a crash or near crash event by
computer systems commonly called event data
recorders (EDR).
In a crash or near crash event, computer systems, such
as the Airbag Sensing and Diagnostic Module (SDM)
in your vehicle may record information about the
condition of the vehicle and how it was operated, such
as engine speed, brake applications, throttle position,
vehicle speed, seat belt usage, airbag readiness, airbag
performance data, and the severity of a collision. This
information has been used to improve vehicle crash
performance and may be used to improve crash
performance of future vehicles and driving safety.
7-9

Unlike the data recorders on many airplanes, these
on-board systems do not record sounds, such as
conversation of vehicle occupants.
To read this information, special equipment is needed
and access to the vehicle or the SDM is required.
GM will not access information about a crash event or
share it with others other than
with the consent of the vehicle owner or, if the
vehicle is leased, with the consent of the lessee,
in response to an official request of police or similar
government office,
as part of GM’s defense of litigation through the
discovery process, or
as required by law.
In addition, once GM collects or receives data, GM may
use the data for GM research needs,
make it available for research where appropriate
condentiality is to be maintained and need is
shown, or
share summary data which is not tied to a specic
vehicle with non-GM organizations for research
purposes.Others, such as law enforcement, may have access to
the special equipment that can read the information
if they have access to the vehicle or SDM.
If your vehicle is equipped with OnStar, please check
the OnStar subscription service agreement or manual for
information on its operations and data collection.
Reporting Safety Defects
Reporting Safety Defects to the
United States Government
If you believe that your vehicle has a defect which could
cause a crash or could cause injury or death, you
should immediately inform the National Highway Traffic
Safety Administration (NHTSA), in addition to notifying
General Motors.
If NHTSA receives similar complaints, it may open an
investigation, and if it nds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved in
individual problems between you, your dealer or
General Motors.
7-10

To contact NHTSA, you may either call the Auto Safety
Hotline toll-free at 1-800-424-9393 (or 366-0123 in
the Washington, D.C. area) or write to:
NHTSA, U.S. Department of Transportation
Washington, D.C. 20590
You can also obtain other information about motor
vehicle safety from the hotline.
Reporting Safety Defects to the
Canadian Government
If you live in Canada, and you believe that your vehicle
has a safety defect, you should immediately notify
Transport Canada, in addition to notifying General
Motors of Canada Limited. You may write to:
Transport Canada
330 Sparks Street
Tower C
Ottawa, Ontario K1A 0N5
Reporting Safety Defects to General
Motors
In addition to notifying NHTSA (or Transport Canada) in
a situation like this, we certainly hope you’ll notify us.
Please call us at 1-800-GMC-8782 (1-800-462-8782), or
write:
Pontiac-GMC Customer Assistance Center
P.O. Box 33172
Detroit, MI 48232-5172
In Canada, please call us at 1-800-263-3777 (English)
or 1-800-263-7854 (French). Or, write:
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Service Publications Ordering
Information
Service Manuals
Service Manuals have the diagnosis and repair
information on engines, transmission, axle, suspension,
brakes, electrical, steering, body, etc.
RETAIL SELL PRICE: $120.00
7-11

Transmission, Transaxle, Transfer
Case Unit Repair Manual
This manual provides information on unit repair service
procedures, adjustments, and specications for GM
transmissions, transaxles, and transfer cases.
RETAIL SELL PRICE: $50.00
Service Bulletins
Service Bulletins give technical service information
needed to knowledgeably service General Motors cars
and trucks. Each bulletin contains instructions to
assist in the diagnosis and service of your vehicle.
In Canada, information pertaining to Product Service
Bulletins can be obtained by contacting your General
Motors dealer or by calling 1-800-GM-DRIVE
(1-800-463-7483).
Owner’s Information
Owner publications are written specically for owners
and intended to provide basic operational information
about the vehicle. The owner’s manual will include
the Maintenance Schedule for all models.
In-Portfolio: Includes a Portfolio, Owner’s Manual, and
Warranty Booklet.
RETAIL SELL PRICE: $35.00
Without Portfolio: Owner’s Manual only.
RETAIL SELL PRICE: $25.00
Current and Past Model Order Forms
Service Publications are available for current and
past model GM vehicles. To request an order form,
please specify year and model name of the vehicle.
ORDER TOLL FREE: 1-800-551-4123
Monday-Friday 8:00 AM - 6:00 PM Eastern
Time
For Credit Card Orders Only
(VISA-MasterCard-Discover), visit Helm, Inc. on the
World Wide Web at: www.helminc.com
Or you can write to:
Helm, Incorporated
P. O. Box 07130
Detroit, MI 48207
Prices are subject to change without notice and without
incurring obligation. Allow ample time for delivery.
Note to Canadian Customers: All listed prices are
quoted in U.S. funds. Canadian residents are to make
checks payable in U.S. funds.
7-12

Climate Control System...................................3-19
Outlet Adjustment........................................3-21
Rear Air Conditioning and Heating System.........3-22
Rear Heating System...................................3-22
Control of a Vehicle.......................................... 4-6
Coolant
Engine Temperature Gage............................3-34
Heater, Engine............................................2-23
Low Warning Light.......................................3-34
Cooling System..............................................5-28
Cruise Control................................................3-11
Cruise Control Light........................................3-39
Current and Past Model Order Forms................7-12
Customer Assistance Information
Courtesy Transportation.................................. 7-7
Customer Assistance for Text
Telephone (TTY) Users............................... 7-4
Customer Assistance Offices........................... 7-4
Customer Satisfaction Procedure..................... 7-2
GM Mobility Program for Persons with
Disabilities................................................ 7-5
Reporting Safety Defects to
General Motors........................................7-11
Reporting Safety Defects to the
Canadian Government..............................7-11
Reporting Safety Defects to the
United States Government.........................7-10
Roadside Assistance Program......................... 7-6
Service Publications Ordering Information........7-11D
Daytime Running Lamps..................................3-15
Daytime Running Lamps Indicator Light.............3-40
Defensive Driving............................................. 4-2
Defogging and Defrosting.................................3-20
Doing Your Own Service Work........................... 5-3
Dome Lamp Override......................................3-17
Dome Lamps.................................................3-17
Door
60/40 Swing-Out Side Door...........................2-13
Cargo Door Relocking.................................... 2-9
Locks.......................................................... 2-8
Power Door Locks......................................... 2-9
Rear Door Security Locks.............................2-10
Rear Doors.................................................2-15
Sliding Side Door........................................2-11
Driver
Position, Safety Belt.....................................1-15
Driving
At Night.....................................................4-16
City...........................................................4-21
Defensive..................................................... 4-2
Drunken....................................................... 4-3
Freeway.....................................................4-22
Hill and Mountain Roads..............................4-24
In Rain and on Wet Roads...........................4-18
Winter........................................................4-26
Driving On Grades..........................................4-48
4

Driving on Snow or Ice....................................4-26
Driving Through Deep Standing Water...............4-20
Driving Through Flowing Water.........................4-20
Driving with a Trailer.......................................4-47
Dual Stage Air Bags........................................1-72
Dual Tire Operation.........................................5-66
E
Electrical System
Add-On Equipment.....................................5-101
Fuses and Circuit Breakers.........................5-102
Headlamp Wiring.......................................5-101
Windshield Wiper Fuses.............................5-101
Electronic Road-Speed Governor.......................3-27
Emissions Inspection and Maintenance
Programs...................................................3-37
Engine
Air Cleaner/Filter.........................................5-18
Battery.......................................................5-41
Change Engine Oil Light...............................3-38
Check and Service Engine Soon Light............3-35
Coolant......................................................5-22
Coolant Heater............................................2-23
Coolant Temperature Gage...........................3-34
Drive Belt Routing.......................................6-15
Engine Compartment Overview......................5-12
Exhaust.....................................................2-30Engine (cont.)
Fan Noise..................................................5-35
Oil .............................................................5-13
Overheating................................................5-25
Reduced Power Light...................................3-40
Starting......................................................2-22
Engine Compartment Fuse Block.....................5-103
Engine Oil Additives........................................5-16
Entry Lighting.................................................3-17
Event Data Records (EDR)................................ 7-9
Exit Lighting...................................................3-17
Extender, Safety Belt.......................................1-32
Exterior Lamps...............................................3-14
F
Filter
Engine Air Cleaner......................................5-18
Finding a Program Type
(PTY) Station......................................3-53, 3-64
Finding a Station....................3-44, 3-46, 3-51, 3-61
Finish Care....................................................5-96
Finish Damage...............................................5-98
Fixed Mast Antenna........................................3-74
Flash-To-Pass Feature....................................... 3-9
Flat Tire........................................................5-74
Flat Tire, Changing.........................................5-75
Floor Console Fuse Block..............................5-102
5

Light (cont.)
Brake System Warning.................................3-32
Change Engine Oil......................................3-38
Charging System.........................................3-30
Check Gages Warning.................................3-41
Cruise Control.............................................3-39
Daytime Running Lamps Indicator..................3-40
Low Coolant Warning...................................3-34
Malfunction Indicator....................................3-35
Reduced Engine Power................................3-40
Safety Belt Reminder...................................3-27
Security.....................................................3-39
Stabilitrak
®Indicator.....................................3-33
Stabilitrak®Not Ready..................................3-33
Tow/Haul Mode...........................................3-40
Loading Your Vehicle.......................................4-31
Locking Rear Axle............................................ 4-9
Lockout Protection..........................................2-11
Locks
Cargo Door Relocking.................................... 2-9
Door........................................................... 2-8
Leaving Your Vehicle....................................2-11
Lockout Protection.......................................2-11
Power Door.................................................. 2-9
Rear Door Security Locks.............................2-10
Loss of Control...............................................4-15
Low Coolant Warning Light..............................3-34
M
Maintenance Schedule
Additional Required Services........................... 6-6
At Each Fuel Fill........................................... 6-9
At Least Once a Month.................................. 6-9
At Least Once a Year..................................6-10
At the First 100, 1,000 and 6,000 Miles
(160, 1 600 and 10 000km)......................... 6-9
Introduction.................................................. 6-2
Maintenance Footnotes.................................. 6-7
Maintenance Record....................................6-16
Maintenance Requirements............................. 6-2
Normal Maintenance Replacement Parts.........6-14
Owner Checks and Services........................... 6-9
Recommended Fluids and Lubricants.............6-12
Scheduled Maintenance................................. 6-4
Using Your................................................... 6-3
Your Vehicle and the Environment................... 6-2
Maintenance When Trailer Towing.....................4-50
Making Turns.................................................4-48
Malfunction Indicator Light................................3-35
Manual Seats................................................... 1-3
Manual Windows............................................2-17
Matching Transmitter(s) to Your Vehicle............... 2-6
Mexico, Central America and Caribbean
Islands/Countries (Except Puerto Rico and
U.S. Virgin Islands)....................................... 7-5
8

Mirrors
Manual Rearview Mirror................................2-32
Outside Camper-Type Mirrors........................2-32
Outside Convex Mirror.................................2-34
Outside Heated Mirrors................................2-34
Outside Manual Mirror..................................2-32
Outside Power Mirrors..................................2-33
Model Reference................................................ vi
MyGMLink.com................................................ 7-3
N
New Vehicle Break-In......................................2-20
Noise Control System, Tampering......................5-50
Normal Maintenance Replacement Parts............6-14
O
Off-Road Recovery..........................................4-13
Oil
Change Engine Oil Light...............................3-38
Engine.......................................................5-13
Pressure Gage............................................3-37
Older Children, Restraints................................1-32
Online Owner Center........................................ 7-3
OnStar
®Personal Calling.................................2-36
OnStar®Services............................................2-35
OnStar®System.............................................2-35OnStar
®Virtual Advisor....................................2-36
Operation Tips................................................3-21
Other Warning Devices...................................... 3-7
Outlet Adjustment............................................3-21
Outside
Camper-Type Mirrors....................................2-32
Convex Mirror.............................................2-34
Heated Mirrors............................................2-34
Manual Mirror.............................................2-32
Power Mirrors.............................................2-33
Owner Checks and Services.............................. 6-9
Owners, Canadian............................................... ii
Owner’s Information........................................7-12
P
Park (P)
Shifting Into................................................2-27
Shifting Out of............................................2-29
Parking
Brake........................................................2-26
Over Things That Burn.................................2-30
Parking on Hills..............................................4-49
Passenger Vans with an Air Bag
Off Switch..................................................1-46
Passenger Vans without an Air Bag
Off Switch..................................................1-45
Passing.................................................4-14, 4-48
Passlock
®......................................................2-20
9