GMC SAVANA 2007 Owner's Manual

Normal Maintenance Replacement Parts
Replacement parts identified below by name, part number, or specification can be obtained by your
GM dealer.
Part GM Part Number ACDelco®Part Number
Engine Air Cleaner/Filter 15153904 A1621C
Engine Oil Filter
4300 V6 25010792 PF47
4800 V8, 5300 V8, 5300 V8 Flexible Fuel, 6000 V8 89017524 PF48
Spark Plugs
4300 V6 12607234 41-993
4800 V8, 5300 V8, 5300 V8 Flexible Fuel, 6000 V8 12571164 41-985
Wiper Blades
2 inches (56.0 cm)15153642 —
411

Engine Drive Belt Routing
V6 EngineV8 Engine
412

Maintenance Record
After the scheduled services are performed, record the date, odometer reading, who performed the service,
and the type of services performed in the boxes provided. SeeMaintenance Requirements on page 396.
Any additional information fromOwner Checks and Services on page 405can be added on the following
record pages. You should retain all maintenance receipts.
Maintenance Record
DateOdometer
ReadingServiced ByMaintenanceIor
MaintenanceIIServices Performed
413

Maintenance Record (cont’d)
DateOdometer
ReadingServiced ByMaintenanceIor
MaintenanceIIServices Performed
414

Maintenance Record (cont’d)
DateOdometer
ReadingServiced ByMaintenanceIor
MaintenanceIIServices Performed
415

Maintenance Record (cont’d)
DateOdometer
ReadingServiced ByMaintenanceIor
MaintenanceIIServices Performed
416

Customer Assistance and Information....... 418
Customer Satisfaction Procedure............... 418
Online Owner Center................................. 421
Customer Assistance for Text
Telephone (TTY) Users.......................... 422
Customer Assistance Offices..................... 422
GM Mobility Reimbursement Program........ 423
Roadside Assistance Program................... 424
Courtesy Transportation............................. 427
Vehicle Data Collection and Event
Data Recorders...................................... 430
Collision Damage Repair........................... 431Reporting Safety Defects............................ 436
Reporting Safety Defects to the
United States Government..................... 436
Reporting Safety Defects to the
Canadian Government............................ 436
Reporting Safety Defects to
General Motors...................................... 436
Service Publications Ordering
Information............................................. 437
Section 7 Customer Assistance Information
417

Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important
to your dealer and to GMC. Normally, any
concerns with the sales transaction or the
operation of the vehicle will be resolved by your
dealer’s sales or service departments. Sometimes,
however, despite the best intentions of all
concerned, misunderstandings can occur.
If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE:Discuss your concern with a member
of dealership management. Normally, concerns
can be quickly resolved at that level. If the
matter has already been reviewed with the sales,
service or parts manager, contact the owner of
the dealership or the general manager.STEP TWO:If after contacting a member of
dealership management, it appears your concern
cannot be resolved by the dealership without
further help, in the U.S., contact the GMC
Consumer Relations Manager by calling
1-800-GMC-8782 (1-800-462-8782, Customer
Assistance prompt). In Canada, contact General
Motors of Canada Customer Communication
by calling 1-800-263-3777 (English) or
1-800-263-7854 (French).
We encourage you to call the toll-free number in
order to give your inquiry prompt attention. Please
have the following information available to give
the Customer Assistance Representative:
•Vehicle Identification Number (VIN). This is
available from the vehicle registration or
title, or the plate at the top left of the
instrument panel and visible through the
windshield.
•Dealership name and location.
•Vehicle delivery date and present mileage.
418

When contacting GMC, please remember that
your concern will likely be resolved at a dealer’s
facility. That is why we suggest you follow
Step One first if you have a concern.
STEP THREE — U.S. Owners:Both General
Motors and your dealer are committed to making
sure you are completely satisfied with your
new vehicle. However, if you continue to remain
unsatisfied after following the procedure outlined in
Steps One and Two, you should file with the
BBB Auto Line Program to enforce your rights.
The BBB Auto Line Program is an out of court
program administered by the Council of Better
Business Bureaus to settle automotive disputes
regarding vehicle repairs or the interpretation of the
New Vehicle Limited Warranty. Although you may
be required to resort to this informal dispute
resolution program prior to filling out a court action,
use of the program is free of charge and your case
will generally be heard within 40 days. If you do not
agree with the decision given in your case, you may
reject it and proceed with any other venue for relief
available to you.You may contact the BBB Auto Line Program
using the toll-free telephone number or write
them at the following address:
BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
This program is available in all 50 states and
the District of Columbia. Eligibility is limited
by vehicle age, mileage, and other factors.
General Motors reserves the right to change
eligibility limitations and/or discontinue its
participation in this program.
419

STEP THREE — Canadian Owners:In the event
that you do not feel your concerns have been
addressed after following the procedure outlined in
Steps 1 and 2, General Motors of Canada
Limited wants you to be aware of its participation
in a no-charge Mediation/Arbitration Program.
General Motors of Canada Limited has committed
to binding arbitration of owner disputes involving
factory-related vehicle service claims. The program
provides for the review of the facts involved by
an impartial third party arbiter, and may include an
informal hearing before the arbiter. The program
is designed so that the entire dispute settlement
process, from the time you file your complaint
to the final decision, should be completed
in approximately 70 days. We believe our impartial
program offers advantages over courts in most
jurisdictions because it is informal, quick, and
free of charge.For further information concerning eligibility in
the Canadian Motor Vehicle Arbitration Plan
(CAMVAP), call toll-free 1-800-207-0685.
Alternatively, you can call the General Motors
Customer Communication Centre, 1-800-263-3777
(English), 1-800-263-7854 (French), or write to:
Mediation/Arbitration Program
c/o Customer Communication Centre
General Motors of Canada Limited
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Telephone: 1-800-955-5100
Your inquiry should be accompanied by your
Vehicle Identification Number (VIN).
420