phone GMC SAVANA 2007 Owner's Manual

Adding Equipment to Your
Airbag-Equipped Vehicle
Q:Is there anything I might add to the front
of the vehicle that could keep the airbags
from working properly?
A:Yes. If you add things that change your
vehicle’s frame, bumper system, height,
front end or side sheet metal, they may keep
the airbag system from working properly.
Also, the airbag system may not work properly
if you relocate any of the airbag sensors.
If you have any questions about this,
you should contact Customer Assistance
before you modify your vehicle. The phone
numbers and addresses for Customer
Assistance are in Step Two of theCustomer
Satisfaction Procedure on page 418.
Q:Because I have a disability, I have to get
my vehicle modied. How can I nd out
whether this will affect my airbag system?
A:Changing or moving any parts of the
front seats, safety belts, the airbag sensing
and diagnostic module, steering wheel,
the instrument panel, or airbag wiring can
affect the operation of the airbag system.
If you have questions, call Customer
Assistance. The phone numbers and
addresses for Customer Assistance are in
Step Two of the Customer Satisfaction
Procedure in this manual. SeeCustomer
Satisfaction Procedure on page 418.
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Battery Run-Down Protection
This feature shuts off the exterior and interior lamps
if they are left on after the ignition is turned off.
All exterior lamps will shut off after 10 minutes.
Interior cargo lamps will shut down after 20 minutes
and all other interior lamps after 10 minutes.
Accessory Power Outlet(s)
With accessory power outlets you can plug in
auxiliary electrical equipment such as a cellular
telephone or CB radio.
Your vehicle may have two accessory power
outlets. If your vehicle has a cigarette lighter/
accessory power outlet, it is located on the driver’s
side of the front storage compartment. The
other accessory power outlet is located on the
passenger’s side of the front storage compartment.
To use the outlet, lift the cover. When not using
it, always close the cover.Certain power accessory plugs may not be
compatible to the accessory power outlet and
could result in blown vehicle or adapter fuses.
If you experience a problem, see your dealer
for additional information on the accessory
power plugs.
Notice:Adding any electrical equipment to
your vehicle may damage it or keep other
components from working as they should.
The repairs would not be covered by your
warranty. Do not use equipment exceeding
maximum amperage rating of 20 amperes.
Check with your dealer before adding electrical
equipment.
When adding electrical equipment, be sure to
follow the proper installation instructions included
with the equipment.
Notice:Improper use of the power outlet can
cause damage not covered by your warranty.
Do not hang any type of accessory or
accessory bracket from the plug because the
power outlets are designed for accessory
power plugs only.
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While your vehicle is parked:
•Familiarize yourself with all of its controls.
•Familiarize yourself with its operation.
•Set up your audio system by presetting your
favorite radio stations, setting the tone, and
adjusting the speakers. Then, when driving
conditions permit, you can tune to your favorite
radio stations using the presets and steering
wheel controls if the vehicle has them.
Notice:Before adding any sound equipment
to your vehicle, such as an audio system,
CD player, CB radio, mobile telephone,
or two-way radio, make sure that it can be
added by checking with your dealer. Also,
check federal rules covering mobile radio and
telephone units. If sound equipment can be
added, it is very important to do it properly.
Added sound equipment may interfere with the
operation of your vehicle’s engine, radio, or
other systems, and even damage them.
Your vehicle’s systems may interfere with the
operation of sound equipment that has
been added.Notice:The chime signals related to safety
belts, parking brake, and other functions
of your vehicle operate through the radio/
entertainment system. If that equipment
is replaced or additional equipment is added to
your vehicle, the chimes may not work. Make
sure that replacement or additional equipment
is compatible with your vehicle before
installing it. SeeAccessories and Modifications
on page 286.
Your vehicle has a feature called Retained
Accessory Power (RAP). With RAP, the audio
system can be played even after the ignition
is turned off. SeeRetained Accessory
Power (RAP) on page 122for more information.
Setting the Time for Radios without
Radio Data Systems (RDS)
Press and hold the HR or MIN arrow for
two seconds. Then press HR until the correct hour
appears on the display. Press and hold MIN until
the correct minute appears on the display.
The time may be set with the ignition on or off.
188

RDS Messages
INFO (Information):If the current station has a
message, the information symbol appears on
the display. Press this button to see the message.
The message may display the artist, song title,
call in phone numbers, etc.
If the entire message is not displayed, parts of the
message appears every three seconds. To
scroll through the message, press and release the
INFO button. A new group of words appears on
the display after every press of the button.
Once the complete message has displayed, the
information symbol disappears from the display
until another new message is received. The
last message can be displayed by pressing the
INFO button. You can view the last message until
a new message is received or a different station
is tuned to.
Radio Messages
CAL ERR (Calibration Error):The audio system
has been calibrated for your vehicle from the
factory. If CAL ERR appears on the display, it
means that the radio has not been configured
properly for the vehicle and must be returned to
your dealer for service.
LOCKED:This message is displayed when the
THEFTLOCK
®system has locked up. Take
the vehicle to your dealer for service.
If any error occurs repeatedly, or if an error cannot
be corrected, contact your dealer.
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Setting Preset PTYs (RDS Only)
These pushbuttons have factory PTY presets.
Up to 12 PTYs (six FM1 and six FM2), can
be programmed on the six numbered pushbuttons,
by performing the following steps:
1. Press BAND to select FM1 or FM2.
2. Press the TYPE button to activate program
type select mode. P-TYPE and the last
selected PTY appears on the display.
3. Turn the TYPE knob or press and release the
TYPE button to select a PTY.
4. Press and hold one of the six numbered
pushbuttons until you hear a beep.
Whenever that numbered pushbutton is
pressed, the PTY that was set returns.
5. Repeat the steps for each pushbutton.
RDS Messages
INFO (Information):If the current station has a
message, INFO appears on the display. Press this
button to see the message. The message may
display the artist, song title, call in phone
numbers, etc.
If the entire message is not displayed, parts of the
message appears every three seconds. To
scroll through the message, press and release the
INFO button. A new group of words appears on
the display after every press of this button.
Once the complete message has been displayed,
INFO disappears from the display until another
new message is received. The last message can
be displayed by pressing the INFO button.
You can view the last message until a new
message is received or a different station is
tuned to.
216

Radio Reception
You may experience frequency interference and
static during normal radio reception if items
such as cellphone chargers, vehicle convenience
accessories, and external electronic devices
are plugged into the accessory power outlet.
If there is interference or static, unplug the item
from the accessory power outlet.
AM
The range for most AM stations is greater than for
FM, especially at night. The longer range can
cause station frequencies to interfere with each
other. For better radio reception, most AM
radio stations will boost the power levels during
the day, and then reduce these levels during
the night. Static can also occur when things like
storms and power lines interfere with radio
reception. When this happens, try reducing the
treble on your radio.
FM Stereo
FM stereo will give the best sound, but FM signals
will reach only about 10 to 40 miles (16 to 65 km).
Tall buildings or hills can interfere with FM
signals, causing the sound to fade in and out.
Care of the Cassette Tape Player
A tape player that is not cleaned regularly
can cause reduced sound quality, ruined
cassettes, or a damaged mechanism. Cassette
tapes should be stored in their cases away
from contaminants, direct sunlight, and extreme
heat. If they are not, they may not operate properly
or may cause failure of the tape player.
The tape player should be cleaned regularly after
every 50 hours of use. The radio may display
CLEAN to indicate that the tape player has been
used for 50 hours without resetting the tape
clean timer. If this message appears on the
display, the cassette tape player needs to be
cleaned. It will still play tapes, but it should
be cleaned as soon as possible to prevent damage
to the tapes and player. If there is a reduction in
sound quality, try a known good cassette to
see if the tape or the tape player is at fault. If this
other cassette has no improvement in sound
quality, clean the tape player.
224

The heavier the rain, the harder it is to see.
Even if your windshield wiper blades are in good
shape, a heavy rain can make it harder to see road
signs and traffic signals, pavement markings, the
edge of the road, and even people walking.
It is wise to keep your wiping equipment in good
shape and keep your windshield washer fluid
reservoir filled with washer fluid. Replace your
windshield wiper inserts when they show signs of
streaking or missing areas on the windshield, or
when strips of rubber start to separate from the
inserts.
{CAUTION:
Wet brakes can cause accidents. They
may not work as well in a quick stop and
may cause pulling to one side. You could
lose control of the vehicle.
After driving through a large puddle of
water or a car wash, apply your brake pedal
lightly until your brakes work normally.Driving too fast through large water puddles or
even going through some car washes can cause
problems, too. The water may affect your brakes.
Try to avoid puddles. But if you cannot, try to slow
down before you hit them.
Hydroplaning
Hydroplaning is dangerous. So much water can
build up under your tires that they can actually ride
on the water. This can happen if the road is wet
enough and you are going fast enough. When your
vehicle is hydroplaning, it has little or no contact
with the road.
Hydroplaning does not happen often. But it can
if your tires do not have much tread or if the
pressure in one or more is low. It can happen if
a lot of water is standing on the road. If you
can see reflections from trees, telephone poles, or
other vehicles, and raindrops dimple the water’s
surface, there could be hydroplaning.
Hydroplaning usually happens at higher speeds.
There just is not a hard and fast rule about
hydroplaning. The best advice is to slow down
when it is raining.
246

Customer Assistance and Information....... 418
Customer Satisfaction Procedure............... 418
Online Owner Center................................. 421
Customer Assistance for Text
Telephone (TTY) Users.......................... 422
Customer Assistance Offices..................... 422
GM Mobility Reimbursement Program........ 423
Roadside Assistance Program................... 424
Courtesy Transportation............................. 427
Vehicle Data Collection and Event
Data Recorders...................................... 430
Collision Damage Repair........................... 431Reporting Safety Defects............................ 436
Reporting Safety Defects to the
United States Government..................... 436
Reporting Safety Defects to the
Canadian Government............................ 436
Reporting Safety Defects to
General Motors...................................... 436
Service Publications Ordering
Information............................................. 437
Section 7 Customer Assistance Information
417

When contacting GMC, please remember that
your concern will likely be resolved at a dealer’s
facility. That is why we suggest you follow
Step One first if you have a concern.
STEP THREE — U.S. Owners:Both General
Motors and your dealer are committed to making
sure you are completely satisfied with your
new vehicle. However, if you continue to remain
unsatisfied after following the procedure outlined in
Steps One and Two, you should file with the
BBB Auto Line Program to enforce your rights.
The BBB Auto Line Program is an out of court
program administered by the Council of Better
Business Bureaus to settle automotive disputes
regarding vehicle repairs or the interpretation of the
New Vehicle Limited Warranty. Although you may
be required to resort to this informal dispute
resolution program prior to filling out a court action,
use of the program is free of charge and your case
will generally be heard within 40 days. If you do not
agree with the decision given in your case, you may
reject it and proceed with any other venue for relief
available to you.You may contact the BBB Auto Line Program
using the toll-free telephone number or write
them at the following address:
BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
This program is available in all 50 states and
the District of Columbia. Eligibility is limited
by vehicle age, mileage, and other factors.
General Motors reserves the right to change
eligibility limitations and/or discontinue its
participation in this program.
419

STEP THREE — Canadian Owners:In the event
that you do not feel your concerns have been
addressed after following the procedure outlined in
Steps 1 and 2, General Motors of Canada
Limited wants you to be aware of its participation
in a no-charge Mediation/Arbitration Program.
General Motors of Canada Limited has committed
to binding arbitration of owner disputes involving
factory-related vehicle service claims. The program
provides for the review of the facts involved by
an impartial third party arbiter, and may include an
informal hearing before the arbiter. The program
is designed so that the entire dispute settlement
process, from the time you file your complaint
to the final decision, should be completed
in approximately 70 days. We believe our impartial
program offers advantages over courts in most
jurisdictions because it is informal, quick, and
free of charge.For further information concerning eligibility in
the Canadian Motor Vehicle Arbitration Plan
(CAMVAP), call toll-free 1-800-207-0685.
Alternatively, you can call the General Motors
Customer Communication Centre, 1-800-263-3777
(English), 1-800-263-7854 (French), or write to:
Mediation/Arbitration Program
c/o Customer Communication Centre
General Motors of Canada Limited
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Telephone: 1-800-955-5100
Your inquiry should be accompanied by your
Vehicle Identification Number (VIN).
420