radio GMC SAVANA 2018 Service Manual

GMC Savana Owner Manual (GMNA-Localizing-U.S./Canada-11374214) -
2018 - CRC - 2/2/18
286 Vehicle Care
On your van, use the unpainted
radio antenna bracket as a
remote negative (−) terminal.
Do not connect positive (+) to
negative (−) or you will get a
short that would damage the
battery and maybe other parts
too. And do not connect the
negative (−) cable to the
negative (−) terminal on the
dead battery because this can
cause sparks.
6. Connect the red positive (+)cable to the positive (+)
terminal of the dead battery.
Use a remote positive (+) terminal if the vehicle has one.
Do not let the other end touch
metal. Connect it to the
positive (+) terminal of the good
battery. Use a remote
positive (+) terminal if the
vehicle has one.
7. Now connect the black negative (−) cable to the
negative (−) terminal of the
good battery. Use a remote
negative (−) terminal if the
vehicle has one.
Do not let the other end touch
anything until the next step.
The other end of the
negative (−) cable does not go
to the dead battery. It goes to a
heavy, unpainted metal engine
part or to a remote negative (−)
terminal on the vehicle with the
dead battery. On your van, use
the unpainted radio antenna
bracket as a remote
negative (−) terminal.
8. Connect the other end of the
negative (−) cable to the
negative (−) terminal location
on the vehicle with the dead
battery. On your van, use the
unpainted radio antenna
bracket as a remote
negative (−) terminal.
Caution
The vehicle uses the unpainted
radio antenna bracket as a
remote negative (-) terminal.
Move the antenna coaxial cable
(Continued)

GMC Savana Owner Manual (GMNA-Localizing-U.S./Canada-11374214) -
2018 - CRC - 2/2/18
296 Vehicle Care
Fabric/Carpet/Suede
Start by vacuuming the surface
using a soft brush attachment. If a
rotating vacuum brush attachment is
being used, only use it on the floor
carpet. Before cleaning, gently
remove as much of the soil as
possible:
.Gently blot liquids with a paper
towel. Continue blotting until no
more soil can be removed.
. For solid soils, remove as much
as possible prior to vacuuming.
To clean: 1. Saturate a clean, lint-free colorfast cloth with water.
Microfiber cloth is
recommended to prevent lint
transfer to the fabric or carpet.
2. Remove excess moisture by gently wringing until water does
not drip from the cleaning cloth.
3. Start on the outside edge of the soil and gently rub toward the
center. Fold the cleaning cloth to a clean area frequently to
prevent forcing the soil in to the
fabric.
4. Continue gently rubbing the soiled area until there is no
longer any color transfer from
the soil to the cleaning cloth.
5. If the soil is not completely removed, use a mild soap
solution followed only by plain
water.
If the soil is not completely
removed, it may be necessary to
use a commercial upholstery
cleaner or spot lifter. Test a small
hidden area for colorfastness before
using a commercial upholstery
cleaner or spot lifter. If ring
formation occurs, clean the entire
fabric or carpet.
After cleaning, use a paper towel to
blot excess moisture.
Cleaning High Gloss Surfaces
and Vehicle Information and
Radio Displays
Use a microfiber cloth on high gloss
surfaces or vehicle displays. First,
use a soft bristle brush to remove
dirt that can scratch the surface.
Then gently clean by rubbing with a
microfiber cloth. Never use window
cleaners or solvents. Periodically
hand wash the microfiber cloth
separately, using mild soap. Do not
use bleach or fabric softener. Rinse
thoroughly and air dry before
next use.
Caution
Do not attach a device with a
suction cup to the display. This
may cause damage and would
not be covered by the vehicle
warranty.

GMC Savana Owner Manual (GMNA-Localizing-U.S./Canada-11374214) -
2018 - CRC - 2/2/18
316 Customer Information
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . 316
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . . . . 318
Customer Assistance for Text Telephone (TTY) Users . . . . . 319
Online Owner Center . . . . . . . . . 319
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . 320
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . 320
Scheduling Service Appointments . . . . . . . . . . . . . . . 322
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . 322
Collision Damage Repair . . . . . 323
Service Publications Ordering Information . . . . . . . . . . . . . . . . . . 325
Radio Frequency Statement . . . . . . . . . . . . . . . . . . . 326
Reporting Safety Defects
Reporting Safety Defects tothe United States
Government . . . . . . . . . . . . . . . . . 327
Reporting Safety Defects to the Canadian
Government . . . . . . . . . . . . . . . . . 327
Reporting Safety Defects to General Motors . . . . . . . . . . . . . 328
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . . . 328
Event Data Recorders . . . . . . . . 328
OnStar . . . . . . . . . . . . . . . . . . . . . . . 329
Infotainment System . . . . . . . . . . 329
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
GMC. Normally, any concerns with
the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
STEP TWO : If after contacting a
member of dealership management,
it appears your concern cannot be

GMC Savana Owner Manual (GMNA-Localizing-U.S./Canada-11374214) -
2018 - CRC - 2/2/18
Customer Information 319
Customer Assistance for
Text Telephone (TTY)
Users
To assist customers who are deaf,
hard of hearing, or speech-impaired
and who use Text Telephones
(TTYs), GMC has TTY equipment
available at its Customer Assistance
Center. Any TTY user in the U.S.
can communicate with GMC by
dialing: 1-888-889-2438. TTY users
in Canada can dial 1-800-263-3830.
Online Owner Center
Online Owner Experience
(U.S.) my.gmc.com
The GMC online owner experience
is a one-stop resource that allows
interaction with GMC and keeps
important vehicle-specific
information in one place.
Membership Benefits
E:Download owner ’s manuals
and view vehicle-specific how-to
videos.
G: View maintenance schedules,
alerts, and OnStar onboard vehicle
diagnostic information. Schedule
service appointments.
I: View and print dealer-recorded
service records and self-recorded
service records.
D: Select a dealer and view
locations, maps, phone numbers,
and hours.
r: Track your vehicle’s warranty
information.
J: View active recalls by Vehicle
Identification Number (VIN). See
Vehicle Identification Number (VIN)
0 312.
H:View GM Card, SiriusXM
Satellite radio (if equipped), and
OnStar account information (if
equipped).
F: Chat live with online help
representatives.
See my.gmc.com to register your
vehicle.
GMC Centre (Canada) gmc.ca
Take a trip to the GMC Centre:
. Chat live with online help
representatives.
. Use the Vehicle Tools section.
. Access third party enthusiast
sites and social media networks.
. Locate resources such as
lease-end, financing, and
warranty information.
. Retrieve your favorite articles,
quizzes, tips, and multimedia
galleries organized into the
Features and Auto Care
Sections.
. Download the owner ’s manual
for your vehicle, quickly and
easily.
. Find the GMC-recommended
maintenance services for your
vehicle.

GMC Savana Owner Manual (GMNA-Localizing-U.S./Canada-11374214) -
2018 - CRC - 2/2/18
326 Customer Information
Without Pouch: Owner’s
Manual only.
RETAIL SELL PRICE:
$25.00 (U.S.) plus handling and
shipping fees.
Current and Past Models
Service and Owner publications are
available for many current and past
model year GM vehicles.
ORDER TOLL FREE:
1-800-551-4123 Monday –Friday
8:00 AM –6:00 PM Eastern Time
For Credit Card Orders Only
(VISA-MasterCard-Discover), see
Helm, Inc. at: www.helminc.com.
Or write to:
Helm, Incorporated
Attention: Customer Service
47911 Halyard Drive
Plymouth, MI 48170 Prices are subject to change without
notice and without incurring
obligation. Allow ample time for
delivery.
All listed prices are quoted in U.S.
funds. Make checks payable in U.S.
funds.
Radio Frequency
Statement
This vehicle has systems that
operate on a radio frequency that
complies with Part 15/Part 18 of the
Federal Communications
Commission (FCC) rules and with
Innovation, Science and Economic
Development (ISED) Canada's
RSP-100 / license-exempt RSS's /
ICES-001.
Operation is subject to the following
two conditions:
1. The device may not cause harmful interference.
2. The device must accept any interference received, including
interference that may cause
undesired operation of the
device.
Changes or modifications to any of
these systems by other than an
authorized service facility could void
authorization to use this equipment.

GMC Savana Owner Manual (GMNA-Localizing-U.S./Canada-11374214) -
2018 - CRC - 2/2/18
328 Customer Information
Reporting Safety Defects
to General Motors
In addition to notifying NHTSA (or
Transport Canada) in a situation like
this, notify General Motors.
Call 1-800-GMC-8782
(1-800-462-8782), or write:
GMC Customer Assistance Center
P.O. Box 33172
Detroit, MI 48232-5172
In Canada, call 1-800-263-3777
(English) or 1-800-263-7854
(French), or write:
General Motors of Canada
Company
Customer Care Centre,
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Vehicle Data
Recording and
Privacy
The vehicle has a number of
computers that record information
about the vehicle’s performance and
how it is driven. For example, the
vehicle uses computer modules to
monitor and control engine and
transmission performance, to
monitor the conditions for airbag
deployment and deploy them in a
crash, and, if equipped, to provide
antilock braking to help the driver
control the vehicle. These modules
may store data to help the dealer
technician service the vehicle.
Some modules may also store data
about how the vehicle is operated,
such as rate of fuel consumption or
average speed. These modules may
retain personal preferences, such as
radio presets, seat positions, and
temperature settings.
Event Data Recorders
This vehicle is equipped with an
event data recorder (EDR). The
main purpose of an EDR is to
record, in certain crash or near
crash-like situations, such as an air
bag deployment or hitting a road
obstacle, data that will assist in
understanding how a vehicle’s
systems performed. The EDR is
designed to record data related to
vehicle dynamics and safety
systems for a short period of time,
typically 30 seconds or less. The
EDR in this vehicle is designed to
record such data as:
.How various systems in your
vehicle were operating;
. Whether or not the driver and
passenger safety belts were
buckled/fastened;
. How far (if at all) the driver was
depressing the accelerator and/
or brake pedal; and,
. How fast the vehicle was
traveling.

GMC Savana Owner Manual (GMNA-Localizing-U.S./Canada-11374214) -
2018 - CRC - 2/2/18
OnStar 337
services. Service involving location
information about the vehicle cannot
work unless GPS signals are
available, unobstructed, and
compatible with the OnStar
hardware. OnStar services may not
work if the OnStar equipment is not
properly installed or it has not been
properly maintained. If equipment or
software is added, connected,
or modified, OnStar services may
not work. Other problems beyond
the control of OnStar—such as
hills, tall buildings, tunnels, weather,
electrical system design and
architecture of the vehicle, damage
to the vehicle in a crash, or wireless
phone network congestion or
jamming —may prevent service.
See Radio Frequency Statement
0 326.
Services for People with
Disabilities
Advisors provide services to help
with physical disabilities and
medical conditions. Press
Qto help:
. Locate a gas station with an
attendant to pump gas.
. Find a hotel, restaurant, etc.,
that meets accessibility needs.
. Provide directions to the closest
hospital or pharmacy in urgent
situations.
TTY Users
OnStar has the ability to
communicate to deaf,
hard-of-hearing, or speech-impaired
customers while in the vehicle. The
available dealer-installed TTY
system can provide in-vehicle
access to all OnStar services,
except Virtual Advisor and OnStar
Turn-by-Turn Navigation.
OnStar Personal Identification
Number (PIN)
A PIN is needed to access some
OnStar services. The PIN will need
to be changed the first time when
speaking with an Advisor. To change the OnStar PIN, contact an
OnStar Advisor by pressing
Qor
calling 1-888-4ONSTAR.
Warranty
OnStar equipment may be
warranted as part of the vehicle
warranty.
Languages
The vehicle can be programmed to
respond in multiple languages.
Press
Qand ask for an Advisor.
Advisors are available in English,
Spanish, and French. Available
languages may vary by country.
Potential Issues
OnStar cannot perform Remote
Door Unlock or Stolen Vehicle
Assistance after the vehicle has
been off continuously for 10 days
without an ignition cycle. If the
vehicle has not been started for
10 days, OnStar can contact
Roadside Assistance or a locksmith
to help gain access to the vehicle.

GMC Savana Owner Manual (GMNA-Localizing-U.S./Canada-11374214) -
2018 - CRC - 2/2/18
338 OnStar
Global Positioning
System (GPS)
.Obstruction of the GPS can
occur in a large city with tall
buildings; in parking garages;
around airports; in tunnels and
underpasses; or in an area with
very dense trees. If GPS signals
are not available, the OnStar
system should still operate to
call OnStar. However, OnStar
could have difficulty identifying
the exact location.
. In emergency situations, OnStar
can use the last stored GPS
location to send to emergency
responders.
A temporary loss of GPS can cause
loss of the ability to send a
Turn-by-Turn Navigation route. The
Advisor may give a verbal route or
may ask for a call back after the
vehicle is driven into an open area.
Cellular and GPS Antennas
Cellular reception is required for
OnStar to send remote signals to
the vehicle. Do not place items over or near the antenna to prevent
blocking cellular and GPS signal
reception.
Unable to Connect to OnStar
Message
If there is limited cellular coverage
or the cellular network has reached
maximum capacity, this message
may come on. Press
Qto try the
call again or try again after driving a
few miles into another cellular area.
Vehicle and Power Issues
OnStar services require a vehicle
electrical system, wireless service,
and GPS satellite technologies to be
available and operating for features
to function properly. These systems
may not operate if the battery is
discharged or disconnected.
Add-on Electrical Equipment
The OnStar system is integrated
into the electrical architecture of the
vehicle. Do not add any electrical
equipment. See Add-On Electrical
Equipment 0210. Added electrical equipment may interfere with the
operation of the OnStar system and
cause it to not operate.
Vehicle Software Updates
OnStar or GM may remotely deliver
software updates or changes to the
vehicle without further notice or
consent. These updates or changes
may enhance or maintain safety,
security, or the operation of the
vehicle or the vehicle systems.
Software updates or changes may
affect or erase data or settings that
are stored in the vehicle, such as
OnStar Hands-Free Calling name
tags, saved navigation destinations,
or pre-set radio stations. Neither
OnStar nor GM is responsible for
any affected or erased data or
settings. These updates or changes
may also collect personal
information. Such collection is
described in the OnStar privacy
statement or separately disclosed at
the time of installation. These
updates or changes may also cause
a system to automatically
communicate with GM servers to
collect information about vehicle

GMC Savana Owner Manual (GMNA-Localizing-U.S./Canada-11374214) -
2018 - CRC - 2/2/18
342 Index
IndexA
Accessories andModifications . . . . . . . . . . . . . . . . . . 213
Accessory Power . . . . . . . . . . . . . . . 175
Add-On Electrical Equipment . . . 210
Additional Information OnStar . . . . . . . . . . . . . . . . . . . . . . . 336
Additional Maintenance and Care . . . . . . . . . . . . . . . . . . . . . . 305
Air Cleaner/Filter, Engine . . . . . . . 225
Air Conditioning . . . . . . . . . . . 154, 156
Air Vents . . . . . . . . . . . . . . . . . . . . . . . 159
Airbag System Check . . . . . . . . . . . . . . . . . . . . . . . . . . 67
How Does an Airbag
Restrain? . . . . . . . . . . . . . . . . . . . . . 61
What Makes an Airbag Inflate? . . . . . . . . . . . . . . . . . . . . . . . . 61
What Will You See after an
Airbag Inflates? . . . . . . . . . . . . . . . 62
When Should an Airbag Inflate? . . . . . . . . . . . . . . . . . . . . . . . . 60
Where Are the Airbags? . . . . . . . . 58
Airbags
Adding Equipment to theVehicle . . . . . . . . . . . . . . . . . . . . . . . . 66
Light On-Off . . . . . . . . . . . . . . . . . . 102
On-Off Light . . . . . . . . . . . . . . . . . . 102 Airbags (cont'd)
On-Off Switch . . . . . . . . . . . . . . . . . . 63
Readiness Light . . . . . . . . . . . . . . 101
Servicing Airbag-Equipped
Vehicles . . . . . . . . . . . . . . . . . . . . . . . 66
System Check . . . . . . . . . . . . . . . . . . 56
Alert Side Blind Zone (SBZA) . . . . . . 193
All-Season Tires . . . . . . . . . . . . . . . . 253
All-Terrain Tires . . . . . . . . . . . . . . . . . 254
AM-FM Radio . . . . . . . . . . . . . . . . . . . 133
Antenna
Fixed Mast . . . . . . . . . . . . . . . . . . . 136
Multi-band . . . . . . . . . . . . . . . . . . . . 136
Antilock Brake System (ABS) . . . 184 Warning Light . . . . . . . . . . . . . . . . . 106
Appearance Care Exterior . . . . . . . . . . . . . . . . . . . . . . . 290
Interior . . . . . . . . . . . . . . . . . . . . . . . . 294
Ashtrays . . . . . . . . . . . . . . . . . . . . . . . . . 96
Assistance Program, Roadside . . . . . . . . . . . . . . . . . . . . . . 320
Audio
Theft-Deterrent Feature . . . . . . . 128
Audio Players CD . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Automatic Door Locks . . . . . . . . . . . . . . . . . . . . . 31

GMC Savana Owner Manual (GMNA-Localizing-U.S./Canada-11374214) -
2018 - CRC - 2/2/18
Index 345
Driving (cont'd)Off-Road Recovery . . . . . . . . . . . 163
Vehicle Load Limits . . . . . . . . . . . 167
Wet Roads . . . . . . . . . . . . . . . . . . . 164
Winter . . . . . . . . . . . . . . . . . . . . . . . . 165
Dual Tire Rotation . . . . . . . . . . . . . . . . . . . . . . 268
E
E85 or FlexFuel . . . . . . . . . . . . . . . . 197
Electrical Equipment,Add-On . . . . . . . . . . . . . . . . . . . . . . . 210
Electrical System Engine Compartment Fuse
Block . . . . . . . . . . . . . . . . . . . . . . . . 247
Floor Console Fuse Block . . . . 251
Fuses and Circuit Breakers . . . 246
Overload . . . . . . . . . . . . . . . . . . . . . 246
Emergency
OnStar . . . . . . . . . . . . . . . . . . . . . . . 331
Engine Air Cleaner/Filter . . . . . . . . . . . . . 225
Check Light (MalfunctionIndicator) . . . . . . . . . . . . . . . . . . . . 103
Compartment Overview . . . . . . . 215
Coolant Heater . . . . . . . . . . . . . . . 175
Coolant Temperature Gauge . . . . . . . . . . . . . . . . . . . . . . 100 Engine (cont'd)
Cooling System . . . . . . . . . . . . . . . 226
Drive Belt Routing . . . . . . . . . . . . 315
Exhaust . . . . . . . . . . . . . . . . . . . . . . 179
Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . 232
Oil Life System . . . . . . . . . . . . . . . 220
Oil Pressure Gauge . . . . . . . . . . . . 99
Oil Pressure Light . . . . . . . . . . . . 108
Overheating . . . . . . . . . . . . . . . . . . 231
Power Messages . . . . . . . . . . . . . .114
Running While Parked . . . . . . . . 179
Starting . . . . . . . . . . . . . . . . . . . . . . . 173
Enhanced Technology Glass . . . . 39
Entry/Exit Lighting . . . . . . . . . . . . . . 125
Equipment, Towing . . . . . . . . . . . . . 207
Event Data Recorders . . . . . . . . . . 328
Extender, Seat Belt . . . . . . . . . . . . . . 55
Exterior Lamp Controls . . . . . . . . . 120
Exterior Lamps Off Reminder . . . 121
Exterior Lighting Battery Saver . . . . . . . . . . . . . . . . . . . . . . . . . 125
F
FanEngine . . . . . . . . . . . . . . . . . . . . . . . . 232
Fast Idle System . . . . . . . . . . . . . . . . 174 Filter,
Engine Air Cleaner . . . . . . . . . . . 225
Fixed Mast Antenna . . . . . . . . . . . . 136
Flash-to-Pass . . . . . . . . . . . . . . . . . . . 121
Flashers, Hazard Warning . . . . . . 123
Flat Tire . . . . . . . . . . . . . . . . . . . . . . . . 274 Changing . . . . . . . . . . . . . . . . . . . . . 276
FlexFuel E85 . . . . . . . . . . . . . . . . . . . . . . . . . . . 197
Floor Mats . . . . . . . . . . . . . . . . . . . . . . 298
Fluid AutomaticTransmission . . . . . . . . . . . 221, 224
Brakes . . . . . . . . . . . . . . . . . . . . . . . . 235
Power Steering . . . . . . . . . . . . . . . 233
Washer . . . . . . . . . . . . . . . . . . . . . . . 233
Folding Mirrors . . . . . . . . . . . . . . . . . . 37
Frequency Statement Radio . . . . . . . . . . . . . . . . . . . . . . . . . 326
Front Seats Adjustment . . . . . . . . . . . . . . . . . . . . . 42
Front Storage . . . . . . . . . . . . . . . . . . . . 87
Front Turn Signal Bulb Replacement . . . . . . . . . . . . 243
Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195
Additives . . . . . . . . . . . . . . . . . . . . . 196
Economy Driving . . . . . . . . . . . . . . . 23