service GMC SAVANA 2019 Infotainment System Manual

Chevrolet/GMC Express/Savana Infotainment System (GMNA-Localizing-U.S./
Canada-12680699) - 2019 - crc - 6/11/18
2 Introduction
Introduction
Infotainment
The names, logos, emblems,
slogans, vehicle model names, and
vehicle body designs appearing in
this manual including but not limited
to GM, the GM logo, GMC, the GMC
Truck Emblem, CHEVROLET, the
CHEVROLET Emblem, and the
names EXPRESS, SAVANA, and
InTouch are trademarks and/orservice marks of General Motors
Corporation LLC, its subsidiaries,
affiliates, or licensors.
For vehicles first sold in Canada,
substitute the name
“General
Motors of Canada Company” for
GMC and Chevrolet Motor Divisions
wherever it appears in this manual.
The information in this manual
supplements the owner ’s manual.
This manual describes features that
may or may not be on the vehicle
because of optional equipment that
was not purchased on the vehicle,
model variants, country
specifications, features/applications
that may not be available in your
region, or changes subsequent to
the printing of this manual.
Keep this manual with the owner ’s
manual in the vehicle, so it will be
there if it is needed. If the vehicle is
sold, leave this manual in the
vehicle. Read the following pages to
become familiar with the
infotainment system features.
{Warning
Taking your eyes off the road for
too long or too often while using
any infotainment feature can
cause a crash. You or others
could be injured or killed. Do not
give extended attention to
infotainment tasks while driving.
Limit your glances at the vehicle
displays and focus your attention
on driving. Use voice commands
whenever possible.
The infotainment system has built-in
features intended to help avoid
distraction by disabling some
functions when driving. These
functions may gray out when they
are unavailable. Many infotainment
features are also available through
the instrument cluster and steering
wheel controls.
Litho in U.S.A.
Part No. 84144871 A First Printing©2018 General Motors LLC. All Rights Reserved.

Chevrolet/GMC Express/Savana Infotainment System (GMNA-Localizing-U.S./
Canada-12680699) - 2019 - crc - 6/11/18
16 Radio
To change the number of favorite
pages displayed:1. Touch Settings on the Home Page.
2. Touch Favorite Pages.
3. Select the number of pages to display.
Recalling a Preset Station
To recall a preset station from a
favorites page, do one the following:
. Touch FAV on the top bar to
display the preset pop-up. Touch
one of the presets to go to the
selected preset station.
. In the AM, FM, or XM (if
equipped) main page, touch one
of the presets to go to the
selected preset station.
Satellite Radio
Vehicles with a valid SiriusXM
satellite radio subscription can
receive SiriusXM programming.
SiriusXM satellite radio has a wide
variety of programming and
commercial-free music, coast to coast, and in digital-quality sound.
For more information, see
www.siriusxm.com or call
1-888-601-6296 in the U.S. In
Canada, see www.siriusxm.ca or
call 1-877-438-9677.
When SiriusXM is active, the station
name, number, category name,
song title, and artist display on the
infotainment display. SiriusXM may
update the background picture at
any time.
SiriusXM Categories
SiriusXM stations are organized in
categories.
Adding or Removing SiriusXM
Categories
Using the Home Page:
1. Touch the Settings icon on the Home Page.
2. Select XM Categories.
3. Select or deselect a category. A checkmark will indicate that
the category is selected.
Touch Restore All to restore all
SiriusXM categories.
Pandora Internet Radio
Pandora
Pandora is a free Internet radio
service that streams personalized
radio stations based on artists,
songs, genres, and comedians.
Create stations with the Pandora
application downloaded on a phone
or device, then use
-(thumbs up)
or
,(thumbs down) to personalize
stations. To set up an account, or for
more information, go to
www.pandora.com.
A phone or tablet with Internet
connection is required for this
application. Personal cell phone
data plans are used. Make sure the
latest version is installed on the
device and the volume is turned up.
To install Pandora:
. On an Android phone or Android
Tablet, go to the Google Play
Store and search for Pandora.
Install to the phone, not to the
SD card.

Chevrolet/GMC Express/Savana Infotainment System (GMNA-Localizing-U.S./
Canada-12680699) - 2019 - crc - 6/11/18
18 Radio
.Press SRCE on the center
stack or steering wheel.
Touch Source and select
Pandora from the Source
banner.
If nothing happens when the
available Pandora icon is touched,
download the latest Pandora
application to the device and retry.
Also, verify you are in a good
signal area.
Launch Using a BlackBerry Phone
The phone must be unlocked. To
launch Pandora service:
1. Pair the BlackBerry phone using Bluetooth.
2. Use one of the following to launch:
.Touch Pandora on the
Home Page.
. Press
b/gand say
“Pandora” or“Tune
Pandora.” .
Press SRCE on the center
stack or steering wheel or
touch Source and select
Pandora from the Source
banner.
If nothing happens when the
available Pandora icon is touched,
download the latest Pandora
application to the device and retry.
Also, verify you are in a good
signal area.
If the “Please See Device” message
is shown, the login display may
appear on the device.
Pandora Menus
Touch Menu on the Pandora
main page. Bookmark :
When touched during a
song, a choice displays to bookmark
the artist or song. This sends the
bookmark to the Pandora account.
Shuffle : Touch to play the stations
in random order.
User-Created Stations : Touch to
play a user-created station.
Pandora Features
Pandora service has features to rate
songs, skip songs, or change
stations.
,: When touched, Pandora stores
this information, changes to the next
song, and does not play this song
on this station again. This helps
Pandora choose which songs

Chevrolet/GMC Express/Savana Infotainment System (GMNA-Localizing-U.S./
Canada-12680699) - 2019 - crc - 6/11/18
20 Radio
Loss of Audio
Loss of Pandora audio can happen
in different ways:
.Weak or lost data connection.
The signal strength and phone
battery level can be checked on
the radio display.
. Device needs to be charged.
. Application needs to be
relaunched.
. Connection between phone and
radio lost.
. If any iPhone, iPod touch,
or iPad is connected to
Bluetooth and the dock
connector, unplug the dock
connector and plug it in again.
. Volume is too low. Turn up the
volume on the device.
If the connection is lost between the
application and device, a message
“Please unlock your phone or restart
the phone app and try again” may
display. Touch OK to retry. Common Pandora Messages
Messages that may show on the
Infotainment display are:
Paused or Audio Paused :
Playback is paused on the radio or
device. Touch
rin the middle of the
time bar near the bottom of the
display to play or touch
jto pause.
No Stations Found : Logged in but
no stations have been created.
Communication Failure or
Application Unexpectedly Quit or
Network Connection Could Not
Be Established : Communication
failure between the radio and the
phone application, or between the
phone and data connection, or the
device is locked.
See www.pandora.com/help for
more information. If the service will
not work, see your dealer for
assistance.
Stitcher Internet Radio
Stitcher
Stitcher SmartRadio is an Internet
radio service that streams news,
sports, and entertainment shows
through the audio system. Create
personalized, on-demand stations or
discover new shows through
Stitcher ’s preset stations. To set up
an account, or for more information,
go to www.stitcher.com. Stitcher
may be available as a worldwide
Internet service.
A phone or tablet with Internet
connection is required for this
application. Personal cell phone
data plans are used. Make sure the
latest version is installed on the
device and the volume is turned up.
To install Stitcher:
. On an Android phone or Android
Tablet, go to the Google Play
Store and search for Stitcher.
Install to the phone, not to the
SD card.

Chevrolet/GMC Express/Savana Infotainment System (GMNA-Localizing-U.S./
Canada-12680699) - 2019 - crc - 6/11/18
Radio 23
extra step to quit the Stitcher
application. See the cell phone
manufacturer's user guide.
Thumbs Up or Thumbs Down
Error
If there is an error trying to rate a
song with the
,or-icons, the
message “Thumbs Down Error” or
“Thumbs Up Error” may display.
Touch OK to retry.
Loss of Audio
Loss of Stitcher audio can happen
in different ways:
. Weak or lost data connection.
. Device needs to be charged.
. Application needs to be
relaunched.
. Connection between phone and
radio lost.
. If any iPhone, iPod touch,
or iPad is connected to
Bluetooth and the dock
connector, unplug the dock
connector and plug it in again. .
Volume is too low. Turn up the
volume on the device.
If the connection is lost between the
application and device, a message
“Please unlock your phone or restart
the phone app and try again” may
display. Touch OK to retry.
Common Stitcher Messages
Messages that may show on the
Infotainment display are:
Paused or Audio Paused :
Playback is paused on the radio or
device. Touch
rin the middle of the
time bar near the bottom of the
display to play or press
jto pause.
No Stations Found : Logged in but
no stations have been created.
Touch OK to continue.
Communication Failure or
Application Unexpectedly Quit or
Network Connection Could Not
Be Established : Communication
failure between the radio and the
phone application, or between the
phone and data connection, or the
device is locked. See www.stitcher.com/help for more
information. If the service will not
work, see your dealer for
assistance.
Pictures
Pictures can only be viewed using
USB devices. If pictures are on an
SD card, transfer to a USB device
or use a USB-SD adapter.
A maximum 5Mb uncompressed
photo size is supported, however to
achieve this, use a 4 Megapixel or
lower resolution camera setting.
Only jpeg, bmp, gif, and png files
are supported.
1. Touch the Picture Viewer display icon on the
Home Page.
2. The system does a search to find the picture folders.
A“Please wait” message may
display until the search is
finished.

Chevrolet/GMC Express/Savana Infotainment System (GMNA-Localizing-U.S./
Canada-12680699) - 2019 - crc - 6/11/18
OnStar System 35
OnStar System
4G LTE
If equipped with 4G LTE, up to
seven devices, such as
smartphones, tablets, and laptops,
can be connected to high-speed
Internet through the vehicle’s built-in
Wi-Fi hotspot.
Call 1-888-4ONSTAR
(1-888-466-7827) to connect to an
OnStar Advisor for assistance. See
www.onstar.com for a detailed
instruction guide, vehicle availability,
details, and system limitations.
Services and apps vary by make,
model, year, carrier, availability, and
conditions. 4G LTE service is
available in select markets. 4G LTE
performance is based on industry
averages and vehicle systems
design. Some services require a
data plan.

Chevrolet/GMC Express/Savana Infotainment System (GMNA-Localizing-U.S./
Canada-12680699) - 2019 - crc - 6/11/18
Navigation 39
street addresses, and turn
restrictions. A detailed area includes
all major highways, service roads,
and residential roads. The detailed
areas include points of interest
(POIs) such as restaurants, airports,
banks, hospitals, police stations,
gas stations, tourist attractions, and
historical monuments. The map
database may not include data for
newly constructed areas or map
database corrections that are
completed after production of the
system. The navigation system
provides full route guidance in the
detailed map areas.
Navigation Symbols
Following are the most common
symbols that appear on a map
display.
The vehicle symbol indicates the
current position and heading
direction of the vehicle on the map.
The destination symbol marks the
final destination after a route has
been planned.
The waypoint symbol marks one or
more set waypoints.
A waypoint is a stopover destination
point added to the planned route.
The estimated time and distance to
the destination are displayed.If waypoints have been added to the
current route, each waypoint
destination displays estimated time
and distance.
This symbol indicates that the map
view is North up: North up displays
North at the top of the map display
regardless of the direction the
vehicle is traveling. Select this
display symbol to change the view
to Heading up.
This symbol indicates that the map
view is Heading up.

Chevrolet/GMC Express/Savana Infotainment System (GMNA-Localizing-U.S./
Canada-12680699) - 2019 - crc - 6/11/18
42 Navigation
Franchise Search :Touch All POI
Franchises or the Custom Franchise
List. Touch Location and Sort
Method. Touch Search and the POI
Search Result list will display. Touch
the desired POI and follow the
instructions on the display to start
guidance.
Emergency : Select from the list of
all emergency services. Follow the
instructions on the display to start
guidance.
Previous Destinations
Touch a destination from the
Previous Destinations List. Up to
15 points that have been previously
entered can be recalled. If the list is
full, the oldest destinations are
automatically deleted once the
newest destinations are added.
Delete Stored Destinations
1. Touch the Settings icon on the Home Page.
2. Touch the Navigation Settings option. 3. Touch the Delete Stored
Destinations option to erase all
items under the checked list.
Address Book
If no destination is saved to the
address book, save a destination: 1. Touch Destination on the Home Page or press DEST on the
center stack .
2. Enter an address using any of the destination methods
(Address Entry, POI
Entry, etc.).
3. On the Destination Confirmation display,
touch Save.
4. To customize the address book entry, touch Name, Number,
or Icon.
5. Touch Save.
Touch Destination on the Home
Page or press DEST on the center
stack to display the Address Book
option. Choose a destination by selecting
an address that has been stored in
the address book:
1. Touch the Address Book option. A list displays the
address book entries.
2. Touch the destination from the list.
3. Touch the Start Guidance option and the route calculates.
To edit address book entries: 1. Touch an item from the address book.
2. On the Destination Confirmation display,
touch Edit.
3. The system displays the options Name, Phone Number,
Icon, and Delete. Touch Delete
to delete the destination from
the address book.
4. To customize the address book entry, touch Name, Phone
Number, or Icon.

Chevrolet/GMC Express/Savana Infotainment System (GMNA-Localizing-U.S./
Canada-12680699) - 2019 - crc - 6/11/18
Navigation 49
For activated systems:
.Press OnStar to ask for an
OnStar Advisor.
. State the destination and
request it to be downloaded to
the navigation system.
. The destination will then show in
detail on the Destination Entry
display where Start Guidance,
Show On Map, Save, etc., can
be used.
Global Positioning
System (GPS)
The position of the vehicle is
determined by using satellite
signals, various vehicle signals, and
map data.
At times, other interference such as
the satellite condition, road
configuration, condition of the
vehicle, and/or other circumstances
can affect the navigation system's
ability to determine the accurate
position of the vehicle. The GPS shows the current position
of the vehicle using signals sent by
the GPS satellites. When the
vehicle is not receiving signals from
the satellites, a symbol appears on
the map display. See
Navigation
Symbols 039.
This system might not be available
or interference can occur if any of
the following are true:
. Signals are obstructed by tall
buildings, trees, large trucks,
or a tunnel.
. Satellites are being repaired or
improved.
For more information if the GPS is
not functioning properly, see
Problems with Route Guidance 050
and If the System Needs Service
0 50.
Vehicle Positioning
At times, the position of the vehicle
on the map could be inaccurate due
to one or more of the following
reasons:
.
The road system has changed. .
The vehicle is driving on slippery
road surfaces such as sand,
gravel, or snow.
. The vehicle is traveling on
winding roads or long straight
roads.
. The vehicle is approaching a tall
building or a large vehicle.
. The surface streets run parallel
to a freeway.
. The vehicle has been transferred
by a vehicle carrier or a ferry.
. The current position calibration
is set incorrectly.
. The vehicle is traveling at high
speed.
. The vehicle changes directions
more than once, or the vehicle is
turning on a turn table in a
parking lot.
. The vehicle is entering and/or
exiting a parking lot, garage, or a
lot with a roof.
. The GPS signal is not received.
. A roof carrier is installed on the
vehicle.

Chevrolet/GMC Express/Savana Infotainment System (GMNA-Localizing-U.S./
Canada-12680699) - 2019 - crc - 6/11/18
50 Navigation
.Tire chains have been installed.
. The tires are replaced or worn.
. The tire pressure for the tires is
incorrect.
. This is the first navigation use
after the map data is updated.
. The 12-volt battery has been
disconnected for several days.
. The vehicle is driving in heavy
traffic at low speeds, and the
vehicle is stopped and started
repeatedly.
Problems with Route
Guidance
Inappropriate route guidance can
occur under one or more of the
following conditions:
.
The turn was not made on the
road indicated.
. Route guidance might not be
available when using automatic
rerouting for the next right or
left turn.
. The route might not be changed
when using automatic rerouting. .
There is no route guidance when
turning at an intersection.
. Plural names of places might be
announced occasionally.
. It could take a long time to
operate automatic rerouting
during high-speed driving.
. Automatic rerouting might
display a route returning to the
set waypoint if heading for a
destination without passing
through a set waypoint.
. The route prohibits the entry of a
vehicle due to a regulation by
time or season or any other
regulation that may be given.
. Some routes might not be
searched.
. The route to the destination
might not be shown if there are
new roads, if roads have
recently changed, or if certain
roads are not listed in the map
data. See Maps038. To recalibrate the vehicle's position
on the map, park with the vehicle
running for two to five minutes, until
the vehicle position updates.
If the System Needs
Service
If the navigation system needs
service and the steps listed here
have been followed but there are
still problems, see your dealer.
Map Data Updates
The map data in the vehicle is the
most up-to-date information
available when the vehicle was
produced. The map data is updated
periodically, provided that the map
information has changed.
For questions about the operation of
the navigation system or the update
process, contact the GM Nav Disc
Center toll-free phone number,
1-877-NAV-DISC (1-877-628-3472)
or go to the center's website,
www.gmnavdisc.com. If updates are
needed, call the GM Nav Disc
Center. To order map data, have the