phone GMC SAVANA 2020 Owner's Guide

GMC Savana Owner Manual (GMNA-Localizing-U.S./Canada-13882574) -
2020 - CRC - 11/1/19
324 Customer Information
Center at 1-800-323-9935. Text
Telephone (TTY) users, call
1-800-833-9935.
General Motors of Canada also has
a Mobility program. See www.gm.ca
or call 1-800-GM-DRIVE
(800-463-7483) for details. TTY
users call 1-800-263-3830.
Roadside Assistance
Program
For U.S.-purchased vehicles, call
1-888-881-3302; (Text Telephone
(TTY): 1-888-889-2438).
For Canadian-purchased vehicles,
call 1-800-268-6800.
Service is available 24 hours a day,
365 days a year.
Calling for Assistance
When calling Roadside Assistance,
have the following information
ready:
.Your name, home address, and
home telephone number
. Telephone number of your
location .
Location of the vehicle
. Model, year, color, and license
plate number of the vehicle
. Odometer reading, Vehicle
Identification Number (VIN), and
delivery date of the vehicle
. Description of the problem
Coverage
Services are provided for the
duration of the vehicle's powertrain
warranty.
In the U.S., anyone driving the
vehicle is covered. In Canada, a
person driving the vehicle without
permission from the owner is not
covered.
Roadside Assistance is not a part of
the New Vehicle Limited Warranty.
General Motors North America and
GMC reserve the right to make any
changes or discontinue the
Roadside Assistance program at
any time without notification.
General Motors North America and
GMC reserve the right to limit
services or payment to an owner or driver if they decide the claims are
made too often, or the same type of
claim is made many times.
Services Provided
.
Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station.
. Lock-Out Service: Service to
unlock the vehicle if you are
locked out. A remote unlock may
be available if you have OnStar.
For security reasons, the driver
must present identification
before this service is given.
. Emergency Tow from a Public
Road or Highway: Tow to the
nearest GMC dealer for warranty
service, or if the vehicle was in a
crash and cannot be driven.
Assistance is not given when the
vehicle is stuck in the sand,
mud, or snow.
. Flat Tire Change: Service to
change a flat tire with the spare
tire. The spare tire, if equipped,
must be in good condition and
properly inflated. It is the owner's

GMC Savana Owner Manual (GMNA-Localizing-U.S./Canada-13882574) -
2020 - CRC - 11/1/19
328 Customer Information
Insuring the Vehicle
Protect your investment in the GM
vehicle with comprehensive and
collision insurance coverage. There
are significant differences in the
quality of coverage afforded by
various insurance policy terms.
Many insurance policies provide
reduced protection to the GM
vehicle by limiting compensation for
damage repairs through the use of
aftermarket collision parts. Some
insurance companies will not
specify aftermarket collision parts.
When purchasing insurance, we
recommend that you ensure that the
vehicle will be repaired with GM
original equipment collision parts.
If such insurance coverage is not
available from your current
insurance carrier, consider switching
to another insurance carrier.
If the vehicle is leased, the leasing
company may require you to have
insurance that ensures repairs with
Genuine GM Original Equipment
Manufacturer (OEM) parts or
Genuine Manufacturer replacementparts. Read the lease carefully, as
you may be charged at the end of
the lease for poor quality repairs.
If a Crash Occurs
If there has been an injury, call
emergency services for help. Do not
leave the scene of a crash until all
matters have been taken care of.
Move the vehicle only if its position
puts you in danger, or you are
instructed to move it by a police
officer.
Give only the necessary information
to police and other parties involved
in the crash.
For emergency towing see
Roadside Assistance Program
0
324.
Gather the following information:
. Driver name, address, and
telephone number
. Driver license number
. Owner name, address, and
telephone number
. Vehicle license plate number .
Vehicle make, model, and
model year
. Vehicle Identification
Number (VIN)
. Insurance company and policy
number
. General description of the
damage to the other vehicle
Choose a reputable repair facility
that uses quality replacement parts.
See “Collision Parts” earlier in this
section.
If the airbag has inflated, see What
Will You See after an Airbag
Inflates? 049.
Managing the Vehicle Damage
Repair Process
In the event that the vehicle requires
damage repairs, GM recommends
that you take an active role in its
repair. If you have a pre-determined
repair facility of choice, take the
vehicle there, or have it towed there.
Specify to the facility that any
required replacement collision parts
be original equipment parts, either
new Genuine GM parts or recycled

GMC Savana Owner Manual (GMNA-Localizing-U.S./Canada-13882574) -
2020 - CRC - 11/1/19
Customer Information 333
To read data recorded by an EDR,
special equipment is required, and
access to the vehicle or the EDR is
needed. In addition to the vehicle
manufacturer, other parties, such as
law enforcement, that have the
special equipment, can read the
information if they have access to
the vehicle or the EDR.
GM will not access these data or
share it with others except: with the
consent of the vehicle owner or,
if the vehicle is leased, with the
consent of the lessee; in response
to an official request by police or
similar government office; as part of
GM's defense of litigation through
the discovery process; or, as
required by law. Data that GM
collects or receives may also be
used for GM research needs or may
be made available to others for
research purposes, where a need is
shown and the data is not tied to a
specific vehicle or vehicle owner.OnStar
If the vehicle is equipped with
OnStar and has an active service
plan, additional data may be
collected through the OnStar
system. This includes information
about the vehicle’s operation;
collisions involving the vehicle; the
use of the vehicle and its features;
and, in certain situations, the
location and approximate GPS
speed of the vehicle. Refer to the
OnStar Terms and Conditions and
Privacy Statement on the OnStar
website.
SeeOnStar Additional Information
0 336.
Infotainment System
If the vehicle is equipped with a
navigation system as part of the
infotainment system, use of the
system may result in the storage of
destinations, addresses, telephone
numbers, and other trip information.
See the infotainment manual for
information on stored data and for
deletion instructions.

GMC Savana Owner Manual (GMNA-Localizing-U.S./Canada-13882574) -
2020 - CRC - 11/1/19
336 OnStar
Security
If equipped, OnStar provides these
services:
.With Stolen Vehicle Assistance,
OnStar Advisors can use GPS to
pinpoint the vehicle and help
authorities quickly recover it.
. With Remote Ignition Block,
if equipped, OnStar can block
the engine from being restarted.
. With Stolen Vehicle Slowdown,
if equipped, OnStar can work
with law enforcement to
gradually slow the vehicle down.
Theft Alarm Notification
If equipped, if the doors are locked
and the vehicle alarm sounds, a
notification by text, e-mail, or phone
call will be sent. If the vehicle is
stolen, an OnStar Advisor can work
with authorities to recover the
vehicle.
OnStar Additional
Information
In-Vehicle Audio Messages
Audio messages may play important
information at the following times:
.
Prior to vehicle purchase. Press
Qto set up an account.
. After change in ownership and
at 90 days.
Transferring Service
PressQto request account transfer
eligibility information. The Advisor
can cancel or change account
information.
Selling/Transferring the
Vehicle
Call 1-888-4ONSTAR
(1-888-466-7827) immediately to
terminate your OnStar or connected
services if the vehicle is disposed
of, sold, transferred, or if the
lease ends.
Reactivation for Subsequent
Owners
PressQand follow the prompts to
speak to an Advisor as soon as
possible. The Advisor will update
vehicle records and explain OnStar
or connected service options.
How OnStar Service Works
Automatic Crash Response,
Emergency Services, Crisis Assist,
Stolen Vehicle Assistance, Remote
Services, and Roadside Assistance
are available on most vehicles. Not
all OnStar services are available
everywhere or on all vehicles. For
more information, a full description
of OnStar services, system
limitations, and OnStar User Terms,
Privacy Statement, and Software
Terms:
. Call 1-888-4ONSTAR
(1-888-466-7827).
. See www.onstar.com (U.S.).
. See www.onstar.ca (Canada).
. Call TTY 1-877-248-2080.

GMC Savana Owner Manual (GMNA-Localizing-U.S./Canada-13882574) -
2020 - CRC - 11/1/19
OnStar 337
.PressQto speak with an
Advisor.
OnStar or connected services
cannot work unless the vehicle is in
a place where OnStar has an
agreement with a wireless service
provider for service in that area. The
wireless service provider must also
have coverage, network capacity,
reception, and technology
compatible with OnStar or
connected services. Service
involving location information about
the vehicle cannot work unless GPS
signals are available, unobstructed,
and compatible with the OnStar
hardware. OnStar or connected
services may not work if the OnStar
equipment is not properly installed
or it has not been properly
maintained. If equipment or software
is added, connected, or modified,
OnStar or connected services may
not work. Other problems beyond
the control of OnStar —such as
hills, tall buildings, tunnels, weather,
electrical system design and
architecture of the vehicle, damage to the vehicle in a crash, or wireless
phone network congestion or
jamming
—may prevent service.
See Radio Frequency Statement
0 329.
Services for People with
Disabilities
Advisors provide services to help
with physical disabilities and
medical conditions.
Press
Qto help:
. Locate a gas station with an
attendant to pump gas.
. Find a hotel, restaurant, etc.,
that meets accessibility needs.
. Provide directions to the closest
hospital or pharmacy in urgent
situations.
TTY Users
OnStar has the ability to
communicate to deaf,
hard-of-hearing, or speech-impaired
customers while in the vehicle. The
available dealer-installed TTY
system can provide in-vehicle
access to all OnStar services, except Virtual Advisor and OnStar
Turn-by-Turn Navigation.
If equipped, TTY mode can be
turned on or off by touching
Settings, then Apps, and then
Phone. When TTY mode is on,
phone calls can be made or
received with OnStar using the
infotainment display.
OnStar Personal Identification
Number (PIN)
A PIN is needed to access some
OnStar services. The PIN will need
to be changed the first time when
speaking with an Advisor. To
change the OnStar PIN, contact an
OnStar Advisor by pressing
Qor
calling 1-888-4ONSTAR.
Warranty
OnStar equipment may be
warranted as part of the vehicle
warranty.
Languages
The vehicle can be programmed to
respond in multiple languages.
Press
Qand ask for an Advisor.

GMC Savana Owner Manual (GMNA-Localizing-U.S./Canada-13882574) -
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342 Connected Services
devices. Manage data usage by
turning Wi-Fi on or off on your
mobile device, using the myGMC
mobile app, or by contacting an
OnStar Advisor. On some vehicles,
Wi-Fi can also be managed from the
Wi-Fi Hotspot menu.
MyGMC Mobile App (If Available)
Download the myGMC mobile app
to compatible Apple and Android
smartphones. GMC users can
access the following services from a
smartphone:
.Remotely start/stop the vehicle,
if factory-equipped.
. Lock/unlock doors, if equipped
with automatic locks.
. Activate the horn and lamps.
. Check the vehicle’s fuel level, oil
life, or tire pressure,
if factory-equipped with the Tire
Pressure Monitor System.
. Send destinations to the vehicle.
. Locate the vehicle on a map
(U.S. market only). .
Turn the vehicle's Wi-Fi hotspot
on/off, manage settings, and
monitor data consumption,
if equipped.
. Locate a dealer and schedule
service.
. Request roadside assistance.
. Set a parking reminder with pin
drop, take a photo, make a note,
and set a timer.
. Connect with GMC on social
media.
Features are subject to change. For
myGMC mobile app information and
compatibility, see my.gmc.com.
An active OnStar or connected
service plan may be required.
A compatible device,
factory-installed remote start, and
power locks are required. Data rates
apply. See www.onstar.com for
details and system limitations.Remote Services
Contact an OnStar Advisor to
unlock the doors or sound the horn
and flash the lamps.
Marketplace
OnStar Advisors can provide offers
from restaurants and retailers on
your route, help locate hotels,
or book a room. These services
vary by market.
Diagnostics
By monitoring and reporting on the
vehicle's key systems, OnStar
Advanced Diagnostics, if equipped,
provides a way to keep up on
maintenance. Capabilities vary by
model. See www.onstar.com for
details and system limitations.
Features are subject to change. For
updates on feature capabilities, see
my.gmc.com. Message and data
rates may apply.

GMC Savana Owner Manual (GMNA-Localizing-U.S./Canada-13882574) -
2020 - CRC - 11/1/19
Index 345
Child Restraints (cont'd)Lower Anchors and Tethers
for Children . . . . . . . . . . . . . . . . . . . 63
Older Children . . . . . . . . . . . . . . . . . . 55
Securing . . . . . . . . . . . . . . . . . . . . 70, 72
Systems . . . . . . . . . . . . . . . . . . . . . . . . 59
Cigarette Lighter . . . . . . . . . . . . . . . . . 84
Circuit Breakers . . . . . . . . . . . . . . . . 248
Cleaning
Exterior Care . . . . . . . . . . . . . . . . . 293
Interior Care . . . . . . . . . . . . . . . . . . 297
Climate Control Systems . . . . . . . 143
Air Conditioning . . . . . . . . . . . . . . 143
Heating . . . . . . . . . . . . . . . . . . . . . . . 143
Rear . . . . . . . . . . . . . . . . . . . . . . . . . . 146
Rear Heating System . . . . . . . . . 145
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Cluster, Instrument . . . . . . . . . . . . . . 86
Collision Damage Repair . . . . . . . 327
Compartments Storage . . . . . . . . . . . . . . . . . . . . . . . . . 76
Compass . . . . . . . . . . . . . . . . . . . . . . . . 81
Connected Services Connections . . . . . . . . . . . . . . . . . . 341
Diagnostics . . . . . . . . . . . . . . . . . . . 342
Navigation . . . . . . . . . . . . . . . . . . . . 340
Connections Connected Services . . . . . . . . . . 341 Control
Traction and Electronic
Stability . . . . . . . . . . . . . . . . . . . . . 177
Control of a Vehicle . . . . . . . . . . . . . 152
Convex Mirrors . . . . . . . . . . . . . . . . . . 21
Coolant Engine Temperature Gauge . . . . 89
Cooling . . . . . . . . . . . . . . . . . . . . 143, 146
Cooling System . . . . . . . . . . . . . . . . . 229
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . . . . 326
Cruise Control . . . . . . . . . . . . . . . . . . 179 Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Customer Assistance . . . . . . . . . . . 323 Offices . . . . . . . . . . . . . . . . . . . . . . . . 322
Text Telephone (TTY)Users . . . . . . . . . . . . . . . . . . . . . . . 323
Customer Information Publications OrderingInformation . . . . . . . . . . . . . . . . . . 329
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . . . 320
Cybersecurity . . . . . . . . . . . . . . . . . . . 332
D
Damage Repair, Collision . . . . . . . 327
Danger, Warning, and Caution . . . . 2 Data Collection
Infotainment System . . . . . . . . . . 333
OnStar . . . . . . . . . . . . . . . . . . . . . . . 333
Data Recorders, Event . . . . . . . . . 332
Daytime Running Lamps (DRL) . . . . . . . . . . . . . . . . . . 110
Defensive Driving . . . . . . . . . . . . . . . 151
Delayed Locking . . . . . . . . . . . . . . . . . 14
Devices
Auxiliary . . . . . . . . . . . . . . . . . . . . . . 130
Diagnostics
Connected Services . . . . . . . . . . 342
Distracted Driving . . . . . . . . . . . . . . . 150
Dome Lamps . . . . . . . . . . . . . . . . . . . 113
Door Cargo Door Relocking . . . . . . . . . . 14
Delayed Locking . . . . . . . . . . . . . . . . 14
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Power Locks . . . . . . . . . . . . . . . . . . . . 14
Rear Doors . . . . . . . . . . . . . . . . . . . . . 18
Side . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Sliding . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Drive Belt Routing, Engine . . . . . . 319
Driver Assistance Systems . . . . . 181
Driver Information Center (DIC) . . . . . . . . . . . . . . . . . . . 99
Driving Better Fuel Economy . . . . . . . . . 150

GMC Savana Owner Manual (GMNA-Localizing-U.S./Canada-13882574) -
2020 - CRC - 11/1/19
Index 349
Lower Anchors and Tethersfor Children (LATCH
System) . . . . . . . . . . . . . . . . . . . . . . . . 63
M
MaintenanceRecords . . . . . . . . . . . . . . . . . . . . . . 315
Maintenance and Care Additional . . . . . . . . . . . . . . . . . . . . . 309
Maintenance Schedule . . . . . . . . . 304 Recommended Fluids andLubricants . . . . . . . . . . . . . . . . . . . 312
Malfunction Indicator Lamp . . . . . . 92
Manual Mirrors . . . . . . . . . . . . . . . . . . 21
Manual Mode . . . . . . . . . . . . . . . . . . . 173
Manual Windows . . . . . . . . . . . . . . . . 23
Media Avoiding Untrusted Devices . . 125
Messages Engine Power . . . . . . . . . . . . . . . . 104
Vehicle . . . . . . . . . . . . . . . . . . . . . . . 103
Vehicle Speed . . . . . . . . . . . . . . . . 104
Mirrors Convex . . . . . . . . . . . . . . . . . . . . . . . . . 21
Folding . . . . . . . . . . . . . . . . . . . . . . . . . 22
Heated . . . . . . . . . . . . . . . . . . . . . . . . . 22
Manual . . . . . . . . . . . . . . . . . . . . . . . . . 21
Manual Rearview . . . . . . . . . . . . . . . 22 Mirrors (cont'd)
Power . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Trailer Tow . . . . . . . . . . . . . . . . . . . . . . 21
Mirrors, Interior Rearview . . . . . . . . 22
Monitor System, Tire Pressure . . . . . . . . . . . . . . . . . . . . . . 263
Multi-band Antenna . . . . . . . . . . . . . 125
N
Navigation
Connected Services . . . . . . . . . . 340
New Vehicle Break-In . . . . . . . . . . . 161
Noise Control System . . . . . . . . . . 240
O
Odometer . . . . . . . . . . . . . . . . . . . . . . . . 87
Trip . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Off-Road
Recovery . . . . . . . . . . . . . . . . . . . . . 153
Oil Engine . . . . . . . . . . . . . . . . . . . . . . . . 221
Engine Oil Life System . . . . . . . 223
Engine Oil Pressure Gauge . . . . . 88
Pressure Light . . . . . . . . . . . . . . . . . . 97
Older Children, Restraints . . . . . . . 55
Online Owner Center . . . . . . . . . . . 323
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . 333
OnStar Additional Information . . . . . . . . . . . . . . . . . . . . 336 OnStar Emergency . . . . . . . . . . . . . 335
OnStar Overview . . . . . . . . . . . . . . . 334
OnStar Security . . . . . . . . . . . . . . . . 336
OnStar System . . . . . . . . . . . . . . . . . 135
Operation
Infotainment System . . . . . . . . . . 120
Outlets
Power . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Overheating, Engine . . . . . . . . . . . . 234
Overview . . . . . . . . . . . . . . . . . . 117, 119 Instrument Panel . . . . . . . . . . . . . . . . 5
P
Park
Shifting Out of . . . . . . . . . . . . . . . . 169
Park Assist . . . . . . . . . . . . . . . . . . . . . 184
Parking Brake . . . . . . . . . . . . . . . . . . . . . . . . . 176
Brake and P (Park)Mechanism Check . . . . . . . . . . 242
Over Things That Burn . . . . . . . 169
Perchlorate Materials Requirements, California . . . . . . 215
Personalization Vehicle . . . . . . . . . . . . . . . . . . . . . . . 104
Phone
Bluetooth . . . . . . . . . . . . . . . . . . . . . 136

GMC Savana Owner Manual (GMNA-Localizing-U.S./Canada-13882574) -
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352 Index
SystemsDriver Assistance . . . . . . . . . . . . . 181
T
Taillamps . . . . . . . . . . . . . . . . . . . . . . . 245
Text Telephone (TTY) Users . . . . 323
Theft-Deterrent Systems . . . . . . . . . 20
Immobilizer . . . . . . . . . . . . . . . . . . . . . 20
Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Tires . . . . . . . . . . . . . . . . . . . . . . . . . . . . 254 All-Season . . . . . . . . . . . . . . . . . . . . 255
Buying New Tires . . . . . . . . . . . . . 270
Chains . . . . . . . . . . . . . . . . . . . . . . . . 274
Changing . . . . . . . . . . . . . . . . . . . . . 276
Designations . . . . . . . . . . . . . . . . . 258
Different Size . . . . . . . . . . . . . . . . . 271
Dual Rotation . . . . . . . . . . . . . . . . . 269
Full-Size Spare . . . . . . . . . . . . . . . 286
If a Tire Goes Flat . . . . . . . . . . . . 275
Inspection . . . . . . . . . . . . . . . . . . . . 267
Pressure . . . . . . . . . . . . . . . . . . . . . . 262
Pressure Light . . . . . . . . . . . . . . . . . . 97
Pressure Monitor Operation . . 264
Pressure Monitor System . . . . . 263
Rotation . . . . . . . . . . . . . . . . . . . . . . 267
Sidewall Labeling . . . . . . . . . . . . . 256
Terminology and Definitions . . 259 Tires (cont'd)
Uniform Tire Quality
Grading . . . . . . . . . . . . . . . . . . . . . 272
Wheel Alignment and Tire Balance . . . . . . . . . . . . . . . . . . . . . 273
Wheel Replacement . . . . . . . . . . 273
When It Is Time for New Tires . . . . . . . . . . . . . . . . . . . . . . . . 269
Winter . . . . . . . . . . . . . . . . . . . . . . . . 255
Top Tier Fuel . . . . . . . . . . . . . . . . . . . 190
Tow/Haul Mode . . . . . . . . . . . . . . . . . 174
Tow/Haul Mode Light . . . . . . . . . . . . 95
Towing Driving Characteristics . . . . . . . . 195
Equipment . . . . . . . . . . . . . . . . . . . . 207
General Information . . . . . . . . . . 195
Recreational Vehicle . . . . . . . . . . 291
Trailer . . . . . . . . . . . . . . . . . . . . . . . . 200
Trailer Sway Control (TSC) . . . 210
Vehicle . . . . . . . . . . . . . . . . . . . . . . . 290
Traction
Control System(TCS)/StabiliTrak Light . . . . . . . . 96
Traction Control/Electronic Stability Control . . . . . . . . . . . . . . . 177
Trailer
Sway Control (TSC) . . . . . . . . . . 210
Tow Mirrors . . . . . . . . . . . . . . . . . . . . . 21 Trailer (cont'd)
Towing . . . . . . . . . . . . . . . . . . . . . . . . 200
Transmission Automatic . . . . . . . . . . . . . . . . . . . . . 170
Fluid, Automatic . . . . . . . . . 224, 227
Transportation Program, Courtesy . . . . . . . . . . . . . . . . . . . . . . 326
Trip Odometer . . . . . . . . . . . . . . . . . . . 87
Turn and Lane-Change Signals . . . . . . . . . . . . . . . . . . . . . . . . 112
U
Uniform Tire Quality Grading . . . 272
Using This Manual . . . . . . . . . . . . . . . . 2
V
VehicleAlarm System . . . . . . . . . . . . . . . . . . 19
Canadian Owners . . . . . . . . . . . . . . . 2
Control . . . . . . . . . . . . . . . . . . . . . . . 152
Identification Number (VIN) . . . 316
Load Limits . . . . . . . . . . . . . . . . . . . 157
Messages . . . . . . . . . . . . . . . . . . . . 103
Personalization . . . . . . . . . . . . . . . 104
Remote Start . . . . . . . . . . . . . . . . . . . 12
Security . . . . . . . . . . . . . . . . . . . . . . . . 19
Speed Messages . . . . . . . . . . . . . 104
Towing . . . . . . . . . . . . . . . . . . . . . . . . 290
Vehicle Ahead Indicator . . . . . . . . . 96