service GMC SIERRA 1500 2014 Owners Manual

Black plate (13,1)GMC Sierra Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
5853626) - 2014 - 3rd crc - 8/15/13
Service and Maintenance 11-13
UsageFluid/Lubricant
Floor Shift Linkage Lubriplate Lubricant Aerosol (GM Part No. 89021668, in Canada 89021674) or lubricant meeting requirements of NLGI #2 Category LB or GC-LB.
Chassis Lubrication Chassis Lubricant (GM Part No. 12377985, in Canada 88901242) or lubricant meeting requirements of NLGI #2, Category LB or GC-LB.
Front Axle (1500 Series) –
Four-Wheel Drive SAE 80W-90 Axle Lubricant (GM Part No. 89021671, in
Canada 89021672).
Front Axle (2500/3500) SAE 75W-90 Synthetic Axle Lubricant (GM Part No. 89021677, in Canada 89021678).
Rear Axle (1500) SAE 75W-85 Synthetic Axle Lubricant (GM Part No. 19300457, in
Canada 19300458).
Rear Axle (2500/3500) SAE 75W-90 Synthetic Axle Lubricant (GM Part No. 89021677, in Canada 89021678).
Transfer Case (Four-Wheel Drive) DEXRON
®-VI Automatic Transmission Fluid.
Front Axle Driveshaft Splines (All
1500/2500/3500 Series) and Rear Axle Driveshaft Splines (All 1500
Series with Automatic Transmission) Spline Lubricant, Special Lubricant (GM Part No. 19257121, in
Canada 19257122).
Hood Hinges Multi-Purpose Lubricant, Superlube (GM Part No. 12346241, in Canada 10953474).

Black plate (14,1)GMC Sierra Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
5853626) - 2014 - 3rd crc - 8/15/13
11-14 Service and Maintenance
UsageFluid/Lubricant
Body Door Hinge Pins, Tailgate
Hinge and Linkage, and Fuel Door
Hinge Multi-Purpose Lubricant, Superlube (GM Part No. 12346241, in
Canada 10953474).
Tailgate Handle Pivot Points, Hinges, Latch Bolt, and Linkage Multi-Purpose Lubricant, Superlube (GM Part No. 12346241, in
Canada 10953474).
Weatherstrip Conditioning Weatherstrip Lubricant (GM Part No. 3634770, in Canada 10953518) or Dielectric Silicone Grease (GM Part No. 12345579, in Canada 10953481).
Weatherstrip Squeaks Synthetic Grease with Teflon, Superlube (GM Part No. 12371287, in Canada 10953437).
Maintenance Replacement Parts
Replacement parts identified below by name, part number, or specification can be obtained from your dealer.
If your vehicle has a diesel engine, see the Duramax diesel supplement for more information.
Part GM Part Number ACDelco Part Number
Engine Air Cleaner/Filter 15908915 A3085C
Oil Filter
4.3L V6 89017525 PF63
5.3L V8; 6.2L V8 89017525 PF63

Black plate (15,1)GMC Sierra Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
5853626) - 2014 - 3rd crc - 8/15/13
Service and Maintenance 11-15
PartGM Part Number ACDelco Part Number
6.0L V8 89017524PF48
Passenger Compartment Air Filter 22808781CF188
Spark Plugs 4.3L V6 1262244141–114
5.3L V8; 6.2L V8 1262244141–114
6.0L V8 1262125841–110
Wiper Blades Driver Side –55 cm (21.7 in) 22754397-
Passenger Side –55 cm (21.7 in) 22754398-

Black plate (16,1)GMC Sierra Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
5853626) - 2014 - 3rd crc - 8/15/13
11-16 Service and Maintenance
Maintenance Records
After the scheduled services are performed, record the date, odometer reading, who performed the service, and the
type of services performed in the boxes provided. Retain all maintenance receipts.Date Odometer
Reading Serviced By Services Performed

Black plate (17,1)GMC Sierra Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
5853626) - 2014 - 3rd crc - 8/15/13
Service and Maintenance 11-17
DateOdometer
Reading Serviced By Services Performed

Black plate (18,1)GMC Sierra Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
5853626) - 2014 - 3rd crc - 8/15/13
11-18 Service and Maintenance
DateOdometer
Reading Serviced By Services Performed

Black plate (1,1)GMC Sierra Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
5853626) - 2014 - 3rd crc - 8/15/13
Technical Data 12-1
Technical Data
Vehicle Identification
Vehicle IdentificationNumber (VIN) . . . . . . . . . . . . . . 12-1
Service Parts Identification Label . . . . . . . . . . . . . . . . . . . . . . . 12-1
Vehicle Data
Capacities andSpecifications . . . . . . . . . . . . . . 12-2
Engine Drive Belt Routing . . . 12-5
Vehicle Identification
Vehicle Identification
Number (VIN)
This legal identifier is in the front
corner of the instrument panel, on
the left side of the vehicle. It can be
seen through the windshield from
outside. The VIN also appears on
the Vehicle Certification and Service
Parts labels and certificates of title
and registration.
Engine Identification
The eighth character in the VIN is
the engine code. This code
identifies the vehicle's engine,
specifications, and replacement
parts. See “Engine Specifications”
under Capacities and Specifications
on page 12-2 for the vehicle's
engine code.
Service Parts
Identification Label
This label, on the inside of the glove
box, has the following information:
.Vehicle Identification
Number (VIN).
.Model designation.
.Paint information.
.Production options and special
equipment.
Do not remove this label from the
vehicle.

Black plate (1,1)GMC Sierra Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
5853626) - 2014 - 3rd crc - 8/15/13
Customer Information 13-1
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . 13-1
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . . . 13-3
Customer Assistance for Text Telephone (TTY) Users . . . . . 13-4
Online Owner Center . . . . . . . . 13-4
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . 13-5
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . 13-5
Scheduling Service Appointments . . . . . . . . . . . . . . 13-7
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . 13-8
Collision Damage Repair . . . . 13-9
Service Publications Ordering Information . . . . . . 13-11
Reporting Safety Defects
Reporting Safety Defects tothe United States
Government . . . . . . . . . . . . . . . 13-12
Reporting Safety Defects to the Canadian
Government . . . . . . . . . . . . . . . 13-13
Reporting Safety Defects to General Motors . . . . . . . . . . . 13-13
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . 13-14
Event Data Recorders . . . . . . 13-14
OnStar
®. . . . . . . . . . . . . . . . . . . . 13-15
Infotainment System . . . . . . . . 13-15
Radio Frequency Identification (RFID) . . . . . . . 13-15
Radio Frequency Statement . . . . . . . . . . . . . . . . . 13-15
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
GMC. Normally, any concerns with
the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE: Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.

Black plate (3,1)GMC Sierra Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
5853626) - 2014 - 3rd crc - 8/15/13
Customer Information 13-3
STEP THREE—Canadian
Owners: In the event that you do
not feel your concerns have been
addressed after following the
procedure outlined in Steps One
and Two, General Motors of Canada
Limited wants you to be aware of its
participation in a no-charge
Mediation/Arbitration Program.
General Motors of Canada Limited
has committed to binding arbitration
of owner disputes involving
factory-related vehicle service
claims. The program provides for
the review of the facts involved by
an impartial third party arbiter, and
may include an informal hearing
before the arbiter. The program is
designed so that the entire dispute
settlement process, from the time
you file your complaint to the final
decision, should be completed in
approximately 70 days. We believe
our impartial program offers
advantages over courts in most
jurisdictions because it is informal,
quick, and free of charge. For further information concerning
eligibility in the Canadian Motor
Vehicle Arbitration Plan (CAMVAP),
call toll-free 1-800-207-0685, or call
the General Motors Customer Care
Centre, 1-800-263-3777 (English),
1-800-263-7854 (French),
or write to:
Mediation/Arbitration Program
c/o Customer Care Centre
General Motors of Canada Limited
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
The inquiry should be accompanied
by the Vehicle Identification
Number (VIN).Customer Assistance
Offices
GMC encourages customers to call
the toll-free number for assistance.
However, if a customer wishes to
write or e-mail GMC, the letter
should be addressed to:
United States and Puerto Rico
GMC Customer Assistance Center
P.O. Box 33172
Detroit, MI 48232-5172
www.GMC.com
1-800-GMC-8782 (1-800-462-8782)
1-800-462-8583 (For Text
Telephone Devices (TTYs))
Roadside Assistance:
1-888-881-3302
From U.S. Virgin Islands:
1-800-496-9994

Black plate (4,1)GMC Sierra Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
5853626) - 2014 - 3rd crc - 8/15/13
13-4 Customer Information
Canada
General Motors of Canada Limited
Customer Care Centre, Mail Code:
CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gmc.ca
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text
Telephone Devices (TTYs))
Roadside Assistance:
1-800-268-6800
All Overseas Locations
Please contact the local General
Motors Business Unit.
Customer Assistance for
Text Telephone (TTY)
Users
To assist customers who are deaf,
hard of hearing, or speech impaired
and who use Text Telephones
(TTYs), GMC has TTY equipment
available at its Customer AssistanceCenter. Any TTY user can
communicate with GMC by dialing:
1-800-462-8583. TTY users in
Canada can dial 1-800-263-3830.
Online Owner Center
Online Owner Experience
(U.S.) my.gmc.com
The GMC online owner experience
is a one-stop resource that allows
interaction with GMC and keeps
important vehicle-specific
information in one place.
Membership Benefits
E(Vehicle Information):
Download owner manuals and view
vehicle-specific how-to videos.
G(Maintenance Information):
View maintenance schedules,
required alerts, OnStar onboard
vehicle diagnostic information, and
schedule service appointments.
I(Service History): View
printable dealer-recorded service
records and self-recorded service
records.
D(Preferred Dealer
Information): Select a preferred
dealer and view dealer location,
maps, phone numbers, and hours.
J(Warranty Tracking
Information): Track the vehicle’s
warranty information.
J(Recall Information): View
active recalls or search by Vehicle
Identification Number (VIN). See
Vehicle Identification Number (VIN)
on page 12-1.
H(Other Account Information):
View GM Card, SiriusXM Satellite
radio, and OnStar account
information.
F(Live Chat Support): Chat live
with online help representatives.
Visit my.gmc.com to register your
vehicle.