mileage GMC SIERRA 1995 Manual Online

STEP TWO - If after contacting a member of dealership management, it
appears your concern cannot be resolved by the dealership without further
help, contact the GMC Truck Consumer Relations Manager by calling
1 -800-GMC-TRUCK ( 1-800462-8782, Customer Assistance prompt.) In
Canada, contact GM of Canada Customer Assistance Center
in Oshawa by
calling 1-800-263-3777 (English) or 1-800-263-7854 (French).
In Mexico, call (525) 254-3777.
In Puerto Rico, call 1-800-496-9992
(English) or 1-800-496-9993 (Spanish). In the
U.S. Virgin Islands, call
1-800-496-9994. In other overseas locations, contact GM North American
Export Sales in Canada by calling 1-905-644-4
1 12.
For prompt assistance, please have the following information available to
give the Customer Assistance Representative:
0 Your name, address, home and business telephone numbers
Vehicle Identification Number (This is available from the vehicle
registration or title,
or the plate at the left top of the instrument panel
and visible through the windshield.)
0 Dealership name and location
0 Vehicle delivery date and present mileage
0 Nature of concern
We encourage you to call the toll free number listed previously
in order to
give your inquiry prompt attention. However,
if you wish to write GMC
Truck, write
to:
GMC Truck Customer Assistance
3
I E. Judson Street 1607-04
Pontiac, MI 48342-2230
Refer
to your Warranty and Owner Assistance Information booklet for
addresses
of Canadian and GM Overseas offices.
When contacting
GMC Truck, please remember that your concern will
likely be resolved
in the dealership, using the dealership’s facilities,
equipment and personnel. That is why we suggest you follow Step One first
if you have a concern.
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To file a claim, you will be asked to provide your name and address, your
Vehicle Identification Number (VIN), and
a statement of the nature of your
complaint. Eligibility
is limited by vehicle age and mileage, and other
factors.
We prefer you utilize the Customer Satisfaction Procedure before you resort
to AUTO
LINE, but you may contact the BBB at any time. The BBB will
attempt
to resolve the complaint serving as an intermediary between you
and GMC Truck. If this mediation is unsuccessful, an informal hearing will
be scheduled where eligible customers may present their case to an
impartial third-party arbitrator.
The arbitrator will make
a decision which you may accept or reject. If you
accept the decision, GM will be bound by that decision. The entire dispute
resolution procedure should ordinarily take about forty days from the time
you file a claim until a decision is made.
Some state
laws may require you to use this program before filing a claim
with a state-run arbitration program or in the courts. For further
information, contact the
BBB at 1-800-955-5 100 or the GMC Truck
Customer Assistance Center at 1-800-GMC-TRUCK (1-800-462-8782).
REPORTING SAFETY DEFECTS TO THE
UNITED STATES GOVERNMENT
If you believe that your vehicle has a defect which could cause a crash or
could cause injury or death,
you should immediately inform the National
Highway Traffic Safety Administration (,NHTSA),
in addition to notifying
General Motors.
If NHTSA receives similar complaints,
it may open an investigation, and if
it finds that a safety defect exists in a group of vehicles, it may order a recall
and remedy campaign. However, NHTSA cannot become involved
in
individual problems between you, your dealer, or General Motors.
To contact NHTSA, you may either call the Auto Safety Hotline toll-free at
1-8004-24-9393 (or 366-0 123 in the Washington, D.C. area) or write to:
NHTSA,
U.S. Department of Transportation
Washington, D.C.
20590
You can also obtain other information about motor vehicle safety from the
Hotline.
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Emergency Towing Service: Towing to the nearest GMC Truck dealer for
warranty related disablements.
The Roadside Assistance services listed above are available to retail and
retail lease customers operating
1995 light duty GMC trucks for a period of
36 months or 36,000 miles. All services must be pre-arranged by GMC
Truck Roadside Assistance.
Note: Over-the-phone assistance, such as providing the name of the closest
dealer or minor technical advice, etc. is available
to all owner/operators of
GMC Truck vehicles, regardless of vehicle or mileage.
Just dial GMC Truck Roadside Assistance at 1-800-GMC TRUCK
(1-800-462-8782, Roadside Assistance prompt) to reach a qualified
representative who can assist
you.
Your Roadside Assistance representative will ask for the following
information when your call
is received:
0 Vehicle Identification Number (VIN).
0 Name and Home Address.
0 Telephone number and location from which you are calling.
0 Location, license plate number and color of your GMC truck.
Mileage of vehicle and description of problem.
Roadside Assistance is available
24 hours a day, seven days a week,
365 days a year, including weekends and holidays. Should you have any
questions about Roadside Assistance, call the GMC Truck Roadside
Assistance center or contact your dealer.
Roadside Assistance is not part of or included in the coverage provided by
the New Vehicle Limited Warranty. GMC Truck reserves the right to make
any changes or discontinue the Roadside Assistance program at any time
without notification.
Canadian Roadside Assistance
Vehicles purchased in Canada have an extensive Roadside Assistance
program accessible from anywhere in Canada or the U.S.A. Please refer
to
the separate brochure provided by the dealer or call 1-800-268-6800 for
emergency services.
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