mileage GMC SIERRA 1997 Owner's Guide

Long Tripmighway Maintenance Schedule -- Gasoline Engines
100,000 Miles (166 000 km) (Continued)
- When doing frequent trailer towing.
- Uses such as found in taxi, police or
delivery service.
If you do not use your vehicle under any of
these conditions, the fluid and.filter do not
require changing.
Manual transmission fluid doesn’t
require change.
0 Inspect Positive Crankcase Ventilation
(Pcv) valve. An Emission Control Service.
DATE ACTUAL MILEAGE
~~
SERVICED BY
150,000 Miles (240 000 km)
0 Drain, flush and refill cooling system
(or every
60 months since last service,
whichever occurs first). See “Engine
Coolant” in the Index for what to use.
Inspect hoses. Clean radiator, condenser,
pressure cap and neck. Pressure test the cooling system and pressure cap.
An Emission Control Service.
1
DATE ACTUAL MILEAGE SERVICED BY
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For prompt assistance, please have the following information
available to give the Customer Assistance Representative:
0 Your name, address, home and business
telephone numbers
0 Vehicle Identification Number (This is available
from the vehicle registration or title, or the plate at
the top left
of the instrument panel and visible
L.. through the windshield.)
1 0 Dealership name and location
0 Vehicle delivery date and present mileage
0 Nature of concern I I
We encourage you to call us so we can give your inquiry
prompt attention. However,
if you wish to write GMC,
address your inquiry to:
GMC Customer Assistance
31
E. Judson Street 1607-04
Pontiac, MI 48342-2230
In Canada, write to:
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7 Refer to your
Warranty and Owner Assistance Information
booklet for addresses
of GM Overseas offices.
When contacting GMC, please remember that your concern
will likely be resolved
in the dealership, using the dealer’s
facilities, equipment and personnel. That is why we suggest
you follow Step One first
if you have a concern.
Customer Assistance for Text
Telephone
(TTY) Users
To assist customers who are deaf, hard of hearing,
or speech-impaired and who use Text Telephones (TTYs), GMC has TTY equipment available
at its Customer Assistance Center. Any TTY
user can communicate with GMC by dialing:
1-800-GMC-8583. (TTY users in Canada can
dial 1-800-263-3830.)
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Deluxe Trip Routing: Custom-made, computerized
maps using
the most direct or scenic route are provided
free
of charge. Maps include points of interest and list
GMC dealers along the route. Trip Routing
also includes
a national hotel discount book and a book
of coupons.
State and local maps available upon request. Please
be prepared to furnish your Vehicle Identification
Number
(VIN).
Trip Interruption Assistance: GMC will reimburse any
reasonable trip interruption expenses (up to
$500.00)
when directly associated with warranty disablement. Trip Interruption service covers expenses such
as meals and
overnight lodging if vehicle disablement occurs at least
150 miles (240 km) from your home or rental property.
Please Note: you will be required to obtain prior
approval from GMC Roadside Assistance and pay for
expenses at the time of disablement. Original receipts should be submitted to GMC Roadside Assistance for
reimbursement.
A service representative will provide
assistance when you call. The Roadside Assistance
services listed are available
to retail
and retail lease customers operating 1997 GMC
light duty trucks for a period
of 3 years/36,000 miles
(60
000 km). All services must be pre-arranged by
GMC Roadside Assistance.
Over-the-phone assistance, such as providing the name
of the closest dealer or minor technical advice, etc., is
available to all owner/operators of GMC trucks,
regardless of vehicle
or mileage.
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Just dial GMC Roadside Assistance at
1-800-GMC-8782 (1-800-462-8782, Roadside
Assistance prompt) to reach a qualified representative
who can assist you.
Your Roadside Assistance representative will ask for the
following information when your call is received:
Vehicle Identification Number (VIN)
0 Name and home address
0 Telephone number and location from which you
0 Location, license plate number and color of your
are
calling
GMC truck
Mileage of vehicle and description of problem
Roadside Assistance is available 24 hours a day,
7 days
a week,
365 days a year, including weekends and
holidays. Should you have any questions about roadside
assistance, call the GMC Roadside Assistance Center
or
contact your dealer.
Roadside Assistance is not part of or included in the
coverage provided by the New Vehicle Limited Warranty.
GMC reserves the right to make any changes or
discontinue the Roadside Assistance program at any
time without notification.
Canadian Roadside Assistance
Vehicles purchased in Canada have an extensive
Roadside Assistance program accessible from anywhere
in Canada or the United States. Please refer to the
separate brochure provided by the dealer or call
1-800-268-6800 for emergency services.
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GM Participation in an Alternative
Dispute Resolution Program
This program is available in all 50 states and the
District of Columbia. Canadian owners refer to your
Warranty and Owner Assistance Information booklet for
information on the Canadian Motor Vehicle Arbitration
Plan (CAMVAP). General Motors reserves the right to
change eligibility limitations and/or to discontinue its
participation in this program.
Both GMC and your
GMC dealer are committed to
making sure you are completely satisfied with your new
vehicle. Our experience has shown that, if a situation
arises where you feel your concern has not been
adequately addressed,
the Customer Satisfaction Procedure
described earlier
in this section is very successful.
There may be instances where an impartial third
party
can assist in arriving at a solution to a disagreement
regarding vehicle repairs or interpretation of the New
Vehicle Limited Warranty. To assist
in resolving these
disagreements, GMC voluntarily participates
in BBB
AUTO LINE. BBB
AUTO LINE is
an out-of-court program
administered by the Better Business Bureau system to
settle automotive disputes. This program is available
free of charge to customers who currently own or lease a
GM vehicle.
If you are not satisfied after following the Customer
Satisfaction Procedure,
you may contact the BBB using
the toll-free telephone number,
or write them at the
following address:
BBB AUTO LINE
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite
800
Arlington, VA 22203- 1804
Telephone:
1-800-955-5 100
To file a claim, you will be asked to provide your name
and address, your Vehicle Identification Number (VIN)
and a statement
of the nature of your complaint.
Eligibility is limited by vehicle age and mileage, and
other factors.
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