service GMC SIERRA 1998 Owners Manual

Drive Axle Service
Check readfront axle fluid level and add as needed.
Check constant velocity joints and axle seals for leaking.
Transfer Case (Four-wheel Drive)
Inspection
Every 12 months or at oil change intervals, check front
axle and transfer case and add lubricant when necessary.
On ~nanual shift transfer case,
oil the control lever pivot
point and
all exposed control linkage. Check vent hose
at transfer case for kinks and proper installation. More
frequent lubrication may be required on off-road use.
Brake System Inspection
Inspect the complete system. Inspect brake lines and
hoses for proper hook-up, binding, leaks, cracks,
chafing, etc. Inspect disc brake pads
for wear and rotors
for surface condition. For vehicles
with rear drum
brakes, also inspect drum brake linings for wear and
cracks. Inspect other brake parts, including drums,
wheel cylinders. calipers, parking brake, etc. Check
parking brake adjustment.
You may need to have your
brakes inspected more often
if your driving habits or
conditions result
in frequent braking.
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Part E: Maintenance Record
After the scheduled services are performed, record the
date, odometer reading and who performed the service
in
the boxes provided after the maintenance interval.
Any additional information from ”Owner Checks and
Services’’
or “Periodic Maintenance” can be added on
the following record pages. Also,
you should retain all
maintenance receipts. Your owner information portfolio
is a convenient place
to store them.
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Maintenance Record
ODOMETER
DATE READING SERVICED BY MAINTENANCE PERFORMED
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Section 8 Customer Assistance Information
Here you will find out how to contact GMC if you need assistance. This section also tells you how to obtain service
publications and how to report any safety defects.
8-2
8-4
8-5
8-7
8-8
8-9 Customer
Satisfaction Procedure
Customer Assistance for Text Telephone
(TTY) Users
Roadside Assistance
Canadian Roadside Assistance
Courtesy Transportation
GM Participation in an Alternative Dispute
Resolution Program 8-11
8-
10 Warranty Information
8-10 Reporting Safety Defects to the United
States Government
Reporting Safety Defects
to the
Canadian Government
8- 11 Reporting Safety Defects to General Motors
8-11 Ordering Service and Owner Publications
in Canada
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Customer Satisfaction Procedure CMC dealers have the facilities, trained technicians and
up-to-date information
to promptly address any
concerns you may have. However,
if a concern has not
been resolved to your complete satisfaction, take
the
following steps:
STEP ONE -- Discuss your concern with a member
of dealership management. Normally, concerns can
be quickly resolved at that level.
If the matter has
already been reviewed with the sales, service or parts
manager, contact the owner
of the dealership or the
general manager.
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Roadside Assistance
GMC’s Roadside Assistance provides stranded owners
with over-the-phone roadside repairs, location
of the
nearest GMC dealer or the following special services:
FlLu Tire CI.rcr/zge: Installation of spare tire will be
covered at no charge (customer is responsible for repair
or replacement
of tire).
Fw/ De/iver2\?: Delivery of enough fuel for the customer
to get to the nearest service station
(up to $4.00) will
be covered.
Jwnp Stcrrt: No-start situations which require a battery
jump start
will be covered at no charge.
Lock Out: Replacement keys or locksmith service will
be covered at no charge
if you are unable to gain entry
into your vehicle. Delivery
of the replacement key will
be covered at no charge within
10 miles ( 14 km).
E17zerpmy 7hvi1zg Senlice: Towing to the nearest
GMC dealer for warranty related disablements will
be covered.
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Del~m? Trip Routing: Custom-made, computerized
maps using the most direct or scenic route are provided
free
of charge. Maps include points of interest and list
GMC dealers along the route. Trip Routing also includes
a national hotel discount book and a book
of coupons.
State and local maps available upon request. Please
be prepared to furnish your Vehicle Identification
Number
(VIN).
Trip InterrLtption Assistonce: GMC will reimburse any
reasonable trip interruption expenses (up to $500.00)
when directly associated with warranty disablement. Trip
Interruption service covers expenses such as meals and
overnight lodging
if vehicle disablement occurs at least
150 miles (240 km) from your home or rental property.
Please Note: you will be required to obtain prior
approval from GMC Roadside Assistance and pay for
expenses at the time
of disablement. Original receipts
should be submitted to GMC Roadside Assistance for
reimbursement. A service representative will provide
assistance when you call. The Roadside Assistance services listed are available
to
retail and retail lease customers operating
1998 GMC
light duty trucks for a period of 3 years/36,000 miles
(60 000 km). All services must be pre-arranged by
GMC Roadside Assistance.
Over-the-phone assistance, such as providing the name
of the closest dealer or minor technical advice, etc., is
available to all owner/operators
of GMC trucks,
regardless
of vehicle or mileage.
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Just dial GMC Roadside Assistance at
1 -800-GMC-8782 (1 -800-462-8782, Roadside
Assistance prompt) to reach a qualified representative
who can assist
you.
Your Roadside Assistance representative will ask for the
following information when your call is received:
Vehicle Identification Number (VIN)
Name and home address
Telephone number and location from which YOLI
Location, license plate number and color of your
Mileage of vehicle and description of problem
are
calling
GMC truck
Roadside Assistance is available
23 hours a day, 7 days
a week, 365 days a year, including weekends and
holidays. Should you have any questions about roadside
assistance, call the GMC Roadside Assistance Center or
contact your dealer.
Canadian Roadside Assistance
Vehicles purchased in Canada have an extensive
Roadside Assistance program accessible from anywhere
in Canada or the United States. Please refer to the
separate brochure provided by the dealer
or call
1-800-268-6800 for emergency services.
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Courtesy Transportation
GMC Commitment Plus offers courtesy transportation
for customers when obtaining warranty service.
This program is offered in conjunction with the
3 year/36,000 mile (60 000 km) Bumper to Bumper
New Vehicle Limited Warranty.
Courtesy transportation includes:
0
0
0
One way shuttle ride from the dealership (up to
10 miles (16 km)) for same-day warranty repairs.
A loaner vehicle will be made available for overnight
warranty repairs
up to a five day maximum, or up to a
$30 allowance for a rental vehicle, cab, bus or other
transportation
in lieu of a loaner. (Bringing vehicles in
late in the day, for service on the next day. c10c.s not
constitute overnight repairs.)
Gas allowance
of up to $10 a day for rides provided
by another person (i.e., friend, neighbor, etc.)
in
lieu of rental for overnight warranty repair up to a
five day maximum. Some
state insurance regulations make
it impractical
to rent vehicles to people under
2 1 years of age. If
you are under 2 1 and have difficulty renting a vehicle,
GMC
will reimburse up to $30/day for documented
transportation
you receive.
The Commitment Plus Courtesy Transportation Program is not part of the Bumper to Bumper Limited Warranty.
GMC reserves the right to make any changes or
discontinue the Courtesy Transportation Program at any
time without notification.
For additional program details, contact your GMC dealer.
In Canada, please consult your GM dealer for
information on Courtesy Transportation.
8-8
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REPORTING SAFETY DEFECTS TO
THE CANADIAN GOVERNMENT
If you live in Canada, and you believe that your vehicle
has
a safety defect, you should immediately notify
Transport Canada,
in addition to notifying General
Motors of Canada Limited. You may write to:
Transport Canada
Box 8880
Ottawa, Ontario KlG
352
REPORTING SAFETY DEFECTS
TO GENERAL MOTORS
In addition to notifying NHTSA (or Transport Canada)
in a situation like this, we certainly hope you’ll notify
us. Please call
us at 1-800-GMC-8782
(, 1-800-462-8782) or write:
GMC Consumer Relations
3 1 E. Judson Street 1607-04
Pontiac.
MI 48342-2230
In Canada, please call us at 1-800-263-3777 (English)
or 1-800-263-7854 (French). Or, write:
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario Ll
H 8P7
Ordering Service and Owner
Publications in Canada
Service manuals, service bulletins, owner’s manuals and
other service literature are available for purchase for all
current and past model General Motors vehicles.
The toll-free telephone number for ordering information
in Canada is 1-800-668-5539.
- 8-11.
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