phone GMC SIERRA 1998 User Guide

GM Participation in an Alternative
Dispute Resolution Program
This program is available in all 50 states and the
District of Columbia. Canadian owners refer to your
Warranty and Owoer Assistance Information booklet for
information on the Canadian Motor Vehicle Arbitration
Plan (CAMVAP). General Motors reserves the right to
change eligibility limitations and/or to discontinue its
participation
in this program.
Both GMC and your
GMC dealer are committed to
making sure you are completely satisfied with
your new
vehicle. Our experience has shown that,
if a situation
arises where
you feel your concern has not been
adequately addressed, the Customer Satisfaction Procedure
described earlier
in this section is very successful.
There may be instances where an impartial third party
can assist
in arriving at a solution to a disagreement
regarding vehicle repairs or interpretation of
the New
Vehicle Limited Warranty.
To assist in resolving these
disagreements, GMC voluntarily participates
in BBB
AUTO LINE. BBB
AUTO LINE is an
out-of-court program
administered by the Better Business Bureau system to
settle automotive disputes. This program is available
free of charge to customers
who currently own or lease a
GM vehicle.
If you are not satisfied after following the Customer
Satisfaction Procedure, you may contact the BBB using
the toll-free telephone number,
or write them at the
following address:
BBB
AUTO LINE
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite
800
Arlington, VA 22203- 1804
Telephone: 1-800-955-5 100
To file a claim, you will be asked to provide your name
and address,
YOLK Vehicle Identification Number (VIN)
and
a statement of the nature of your complaint.
Eligibility is limited by vehicle age and mileage, and
other factors.
8-9
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REPORTING SAFETY DEFECTS TO
THE CANADIAN GOVERNMENT
If you live in Canada, and you believe that your vehicle
has
a safety defect, you should immediately notify
Transport Canada,
in addition to notifying General
Motors of Canada Limited. You may write to:
Transport Canada
Box 8880
Ottawa, Ontario KlG
352
REPORTING SAFETY DEFECTS
TO GENERAL MOTORS
In addition to notifying NHTSA (or Transport Canada)
in a situation like this, we certainly hope you’ll notify
us. Please call
us at 1-800-GMC-8782
(, 1-800-462-8782) or write:
GMC Consumer Relations
3 1 E. Judson Street 1607-04
Pontiac.
MI 48342-2230
In Canada, please call us at 1-800-263-3777 (English)
or 1-800-263-7854 (French). Or, write:
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario Ll
H 8P7
Ordering Service and Owner
Publications in Canada
Service manuals, service bulletins, owner’s manuals and
other service literature are available for purchase for all
current and past model General Motors vehicles.
The toll-free telephone number for ordering information
in Canada is 1-800-668-5539.
- 8-11.
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ORDER TOLL FREt (NOTE: For Credit Card Holde
(Monday-Friday 8:OO AM - 6:OO
FAX Orders Only 1-313-865.
1-800-782-4356
PUBLICATION FORM
NUMBER
Orders will be mailed within 10 days of receipt. Please allow ade uate time for postal
s Only) service. If further information is needed, write to the address s a own below or call
1-800-782-4356. Material cannot be returned for credit without packing slip with return
'M EST) information within 30 days of delivery. On returns, a re-stocking fee may be applied
i927 against the original order.
ITEM DESCRIPTION , VEHICLE MODEL PRICE QTY' EACH*
TOTAL
NAME
1 YEAR PRICE I
Service Manual I 1998 I I $90.00 I
Car & Light Truck
Transmission Unit Repair 1998 $40.00
Owner's Manual In Portfolio 1998
$1 5.00
0 er's Manual Without Portfolio 1998 $1 0.00 ~~~ ~
NOTE: Dealers and Companies please provide dealer or company name. and also the
name of the person to whose attention the shipment should be sent.
Mail completed order form to:
For purchases outside USA. please write to the above address for quotation.
HELM, INCORPORATED P.O. Box 071 30 Detroit, MI 48207
(CUSTOMER'S NAME) (ATTENTION)
(STREET ADDRESS-NO
P.O. BOX NUMBERS)
DAYTIME TELEPHONE NO.
0
AREA CODE
C-ORD98 '(Prices are subject to change without notice and without incurring
obligation. Allow ample time for delivery.)
P
A
Y
M
E
N
T
-
7
Check or Money
Order payable
to Helm, Inc. (USA funds only - do not send cesh.)
Mastercard
0 VISA
n
I I
TOTAL MATERIAL
Michigan Purchasers
add 6% sales tax
U.S. Order Processing $5.00
Canadian Postage {See Note Below)
GRAND TOTAL
Discover I
Account Number: um 11171 UIn UIn
Expiration m ml Check here if your billing address
Date mo/yr: is different from your shipping
address shown.
CUSTOMER SIGNATURE
Note to Canadian Customers: All listed prices are quoted in U.S. funds. Canadian residents
are to make checks payable in U.S. funds. To cover Canadian postage, add $1 1.50 plus the
U.S. order processing.
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Vinyl ....................................... 6-63
Wheels
..................................... 6-67
Windshield and Wiper Blades
................... 6-65
Clock. Setting the ................................ 3-7
Clutch Fluid. Hydraulic
..................... 6-25. 7-46
Clutch. System Check
........................... 7-41
Comfort Controls
................................ 3-2
Comfort Guides. Rear
........................... 1-40
Compact Disc Care
............................. 3-26
Compact Disc Player
.......................
3-16 . 3-20
Compact Disc Player Care
........................ 3-26
Compass. Rearview Mirror
with ................... 2-46
Console Storage
................................ 2-54
Control
of a Vehicle .............................. 4-5
Convex Outside Mirror .......................... 2-SO
Coolant ............................. 6-28.6-79.7-46
Heater
. Engine ............................... 2- 14
Recovery Tank ............................... 5- I5
Cooling System ................................ 5- IS
Courtesy Transportation ........................... 8-8
Cruise Control
................................. 2-38
Cupholders
.......................... 2.54.2.55. 2-56
Customer Assistance Information ................... 8- I
Customer Satisfaction Procedure .................... 8-2
Climate Control System ....................... 3.2 . 3-3
Customer Assistance for Text Telephone Users
......... 8-4
Damage. Finish
............................... 6-68
Darnage. Sheet Metal
............................ 6-67
Daytime Running Lamps
......................... 2-42
Daytime Running Lamps Indicator Lighl
............ 2-74
Dead Battery
................................... 5-3
Defects. Reporting Safety ........................ 8- 10
Defensive Driving ............................... 4-2
Defogger. Rear Window .......................... 3-6
Defoggng
and Defrosting ......................... 3-6
Dolby B Noise Reduction
....................... 3-15
Dome Lamps
.................................. 2-44
DO0
I.
Locks ....................................... 2-5
Storage Pocket ............................... 2-51
Third
........................................ 2-4
Downshifting
.................................. 2-20
Driver Position ................................. 1-14
Driving City
........................................ 4-31
Defensive
.................................... 4-2
Drunken
..................................... 4-3
Freeway
.................................... 4-32
In a Blizzard ................................. 4-38
In the Rain .................................. 4-28
Night
...................................... 4-27
Off-Road
................................... 4-14
On Curves
................................... 4-9
On Grades While Towing a Trailer ............... 4-58
On Hill and Mountain Roads .................... 4-34
On Snow and Ice
............................. 4-37
Through Water
............................... 4-30
Wet Roads
.................................. 4-28
Winte
l- ...................................... 4-36
With
a Trailer ................................ 4-56
Drunken Driving
................................ 4-3
Dual Tire Operation
............................. 6-56
9-3
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