instrument panel GMC SIERRA 2003 Workshop Manual

Customer Assistance
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to
your dealer and to GMC. Normally, any concerns with
the sales transaction or the operation of your vehicle will
be resolved by your dealer’s sales or service
departments. Sometimes, however, despite the best
intentions of all concerned, misunderstandings can
occur. If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE:Discuss your concern with a member of
dealership management. Normally, concerns can
be quickly resolved at that level. If the matter has
already been reviewed with the sales, service or parts
manager, contact the owner of the dealership or
the general manager.
STEP TWO:If after contacting a member of dealership
management, it appears your concern cannot be
resolved by the dealership without further help, contact
the GMC Consumer Relations Manager by calling
1-800-GMC-8782 (1-800-462-8782, Customer
Assistance prompt). In Canada, contact GM of Canada
Customer Communication Centre in Oshawa by
calling 1-800-263-3777 (English) or 1-800-263-7854
(French).We encourage you to call the toll-free number in order
to give your inquiry prompt attention. Please have
the following information available to give the Customer
Assistance Representative:
Vehicle Identication Number (This is available from
the vehicle registration or title, or the plate at the
top left of the instrument panel and visible through
the windshield.)
Dealership name and location
Vehicle delivery date and present mileage
When contacting GMC, please remember that your
concern will likely be resolved at a dealer’s facility.
That is why we suggest you follow Step One rst if you
have a concern.
STEP THREE:Both General Motors and your dealer
are committed to making sure you are completely
satised with your new vehicle. However, if you continue
to remain unsatised after following the procedure
outlined in Steps One and Two, you should le with the
GM/BBB Auto Line Program to enforce any additional
rights you may have. Canadian owners refer to
your Warranty and Owner Assistance Information
booklet for information on the Canadian Motor Vehicle
Arbitration Plan (CAMVAP).
The BBB Auto Line Program is an out of court program
administered by the Council of Better Business
Bureaus to settle automotive disputes regarding vehicle
7-2
2003 - Sierra Denali

Care of (cont.)
Your CD Player...........................................3-78
Your CDs ...................................................3-78
Cargo Lamp...................................................3-14
CARGO LAMP ON .........................................3-54
Cassette Tape Messages.................................3-67
Cassette Tape Player Service...........................6-10
CD Adapter Kits.............................................3-68
CD Changer...................................................3-73
CD Functions.................................................3-74
Center Console Storage Area...........................2-39
Center High-Mounted Stoplamp (CHMSL)
and Cargo Lamp.........................................5-52
Center Instrument Panel Fuse Block..................5-94
Center Passenger Position, Safety Belts.............1-21
Chains, Tires..................................................5-64
CHANGE ENGINE OIL ....................................3-52
Check
Engine Light...............................................3-37
Check Engine Light.........................................3-37
CHECK OIL LEVEL .........................................3-54
CHECK WASHER FLUID .................................3-54
Checking Brake Fluid......................................5-37
Checking Coolant............................................5-24
Checking Engine Oil........................................5-13
Checking Things Under the Hood
......................5-10
Checking Your Restraint Systems
......................1-71
Chemical Paint Spotting
...................................5-88
Child Restraints
Child Restraint Systems
...............................1-35Child Restraints (cont.)
Infants and Young Children...........................1-31
Lower Anchorages and Top Tethers for
Children (LATCH System)..........................1-42
Older Children.............................................1-29
Securing a Child Restraint Designed for the
LATCH System........................................1-45
Securing a Child Restraint in a Center Rear
Seat Position...........................................1-47
Securing a Child Restraint in a Rear Outside
Seat Position...........................................1-45
Securing a Child Restraint in the Right Front
Seat Position...........................................1-49
Top Strap...................................................1-39
Top Strap Anchor Location............................1-40
Where to Put the Restraint...........................1-38
Cigarette Lighter.............................................3-17
Cleaning
Inside of Your Vehicle..................................5-83
Outside of Your Vehicle................................5-85
Underbody Maintenance...............................5-87
Weatherstrips..............................................5-85
Cleaning Aluminum or Chrome-Plated Wheels.....5-87
Cleaning Exterior Lamps/Lenses.......................5-85
Cleaning Fabric/Carpet....................................5-83
Cleaning Glass Surfaces..................................5-84
Cleaning Interior Plastic Components
.................5-84
Cleaning Leather
............................................5-83
Cleaning the Mirror
.........................................2-30
Cleaning the Top of the Instrument Panel
...........5-84
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2003 - Sierra Denali

Instrument Panel
Cluster.......................................................3-25
Overview..................................................... 3-2
Instrument Panel Brightness Control..................3-15
Instrument Panel Fuse Block............................5-92
Interior Lamps................................................3-15
J
Jump Starting.................................................5-40
K
Key Lock Cylinders Service..............................6-11
Keyless Entry System....................................... 2-3
Keys............................................................... 2-2
L
Lamps
Exterior......................................................3-11
Interior.......................................................3-15
Lamps On Reminder.......................................3-13
Lap Belt........................................................1-22
Lap-Shoulder Belt...........................................1-12
LATCH System
Child Restraints...........................................1-42LATCH System (cont.)
Securing a Child Restraint Designed for
the LATCH System...................................1-45
Leaving Your Vehicle With the Engine Running......2-24
Light
Air Bag Off .................................................3-28
Air Bag Readiness.......................................3-27
Anti-Lock Brake System Warning...................3-35
Battery Warning..........................................3-33
Brake System Warning.................................3-34
Cruise Control.............................................3-40
Low Fuel Warning.......................................3-41
Malfunction Indicator....................................3-37
Passenger Air Bag Status Indicator................3-31
Safety Belt Reminder...................................3-27
Tow/Haul Mode ...........................................3-41
Loading Your Vehicle.......................................4-47
Loading Your Vehicle for Off-Road Driving..........4-19
Locking Rear Axle...........................................4-10
Locks
Door ........................................................... 2-6
Power Door.................................................. 2-7
Programmable Automatic Door Locks............... 2-7
Loss of Control...............................................4-16
LOW COOLANT LEVEL..................................3-52
Low Fuel Warning Light...................................3-41
Lumbar
Power Controls............................................. 1-3
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2003 - Sierra Denali