emergency towing GMC SIERRA 2011 Owner's Manual

Black plate (69,1)GMC Sierra Owner Manual - 2011
Driving and Operating 9-69
Braking in Emergencies
ABS allows the driver to steer and
brake at the same time. In many
emergencies, steering can help
more than even the very best
braking.
Parking Brake
Set the parking brake by holding
the regular brake pedal down, then
pushing down the parking brake
pedal.If the ignition is on, the brake
system warning light will come on.
See
Brake System Warning Light on
page 5‑27.
Notice: Driving with the parking
brake on can overheat the brake
system and cause premature
wear or damage to brake system
parts. Make sure that the parking
brake is fully released and the
brake warning light is off before
driving.
To release the parking brake, hold
the regular brake pedal down, then
push down momentarily on the
parking brake pedal until you feel
the pedal release. Slowly pull your
foot up off the parking brake pedal.
If the parking brake is not released
when you begin to drive, the brake
system warning light will flash and a
chime will sound warning you that
the parking brake is still on.
If you are towing a trailer and
are parking on a hill, see Driving
Characteristics and Towing Tips on
page 9‑91.
Brake Assist (Except
With 4.3L V6 Engine)
If this vehicle has StabiliTrak®, it
also has a Brake Assist feature
designed to assist the driver in
stopping or decreasing vehicle
speed in emergency driving
conditions. This feature uses the
stability system hydraulic brake
control module to supplement
the power brake system under
conditions where the driver has
quickly and forcefully applied the
brake pedal in an attempt to quickly
stop or slow down the vehicle.
The stability system hydraulic brake
control module increases brake
pressure at each corner of the
vehicle until the ABS activates.

Black plate (28,1)GMC Sierra Owner Manual - 2011
10-28 Vehicle Care
Overheated Engine
Protection
Operating Mode
If an overheated engine condition
exists and the ENGINE POWER IS
REDUCED message displays, an
overheat protection mode which
alternates firing groups of cylinders
helps to prevent engine damage.
In this mode, a loss in power and
engine performance will be noticed.
This operating mode allows the
vehicle to be driven to a safe
place in an emergency. Driving
extended km (mi) and/or towing a
trailer in the overheat protection
mode should be avoided.
Notice:After driving in the
overheated engine protection
operating mode, to avoid engine
damage, allow the engine to cool
before attempting any repair.
The engine oil will be severely
degraded. Repair the cause
of coolant loss, change the oil
and reset the oil life system.
See Engine Oil on page 10‑7.
Engine Fan
If the vehicle has a clutched engine
cooling fan, when the clutch is
engaged, the fan spins faster to
provide more air to cool the engine.
In most everyday driving conditions,
the fan is spinning slower and
the clutch is not fully engaged.
This improves fuel economy and
reduces fan noise. Under heavy
vehicle loading, trailer towing,
and/or high outside temperatures,
the fan speed increases as the
clutch more fully engages, so an
increase in fan noise may be heard.
This is normal and should not be
mistaken as the transmission
slipping or making extra shifts.
It is merely the cooling system
functioning properly. The fan will
slow down when additional cooling
is not required and the clutch
disengages. This fan noise may also be heard
when starting the engine. It will go
away as the fan clutch partially
disengages.
If the vehicle has electric cooling
fans, the fans may be heard
spinning at low speed during
most everyday driving. The fans
may turn off if no cooling is required.
Under heavy vehicle loading, trailer
towing, high outside temperatures,
or operation of the air conditioning
system, the fans may change to
high speed and an increase in fan
noise may be heard. This is normal
and indicates that the cooling
system is functioning properly.
The fans will change to low speed
when additional cooling is no
longer required.

Black plate (9,1)GMC Sierra Owner Manual - 2011
Customer Information 13-9
Services Provided
.Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station.
.Lock‐Out Service:Service to
unlock the vehicle if you are
locked out. A remote unlock
may be available if you have
OnStar
®. For security reasons,
the driver must present
identification before this
service is given.
.Emergency Tow From a Public
Road or Highway: Tow to the
nearest GMC dealer for warranty
service, or if the vehicle was in
a crash and cannot be driven.
Assistance is also given when
the vehicle is stuck in the sand,
mud, or snow.
.Flat Tire Change: Service to
change a flat tire with the spare
tire. The spare tire, if equipped,
must be in good condition and properly inflated. It is the owner's
responsibility for the repair or
replacement of the tire if it is not
covered by the warranty.
.Battery Jump Start:
Service to
jump start a dead battery.
.Trip Routing Service: Detailed
maps of North America when
requested either with the
most direct route or the most
scenic route. Additional travel
information is also available.
Allow three weeks for delivery.
.Trip Interruption Benefits
and Assistance: If your
trip is interrupted due
to a warranty failure,
incidental expenses may
be reimbursed during the
5 years/(160 000 km)
100,000 miles Powertrain
warranty period. Items
considered are hotel, meals,
and rental car.
Services Not Included in
Roadside Assistance
.Impound towing caused by
violation of any laws.
.Legal fines.
.Mounting, dismounting,
or changing of snow tires,
chains, or other traction devices.
.Towing or services for vehicles
driven on a non-public road or
highway.
Services Specific to
Canadian‐Purchased Vehicles
.Fuel Delivery: Reimbursement
is approximately $5 Canadian.
Diesel fuel delivery may be
restricted. Propane and other
fuels are not provided through
this service.
.Lock-Out Service: Vehicle
registration is required.
.Trip Routing Service: Limit of
six requests per year.

Black plate (14,1)GMC Sierra Owner Manual - 2011
13-14 Customer Information
If the vehicle is leased, the leasing
company may require you to have
insurance that ensures repairs with
Genuine GM Original Equipment
Manufacturer (OEM) parts or
Genuine Manufacturer replacement
parts. Read the lease carefully, as
you may be charged at the end of
the lease for poor quality repairs.
If a Crash Occurs
If there has been an injury, call
emergency services for help. Do not
leave the scene of a crash until all
matters have been taken care of.
Move the vehicle only if its position
puts you in danger, or you are
instructed to move it by a police
officer.
Give only the necessary information
to police and other parties involved
in the crash.
For emergency towing see
Roadside Assistance Program
(U.S. and Canada) on page 13‑8
orRoadside Assistance Program
(Mexico) on page 13‑10. Gather the following information:
.Driver name, address, and
telephone number.
.Driver license number.
.Owner name, address, and
telephone number.
.Vehicle license plate number.
.Vehicle make, model, and
model year.
.Vehicle Identification
Number (VIN).
.Insurance company and policy
number.
.General description of the
damage to the other vehicle.
Choose a reputable repair facility
that uses quality replacement parts.
See “Collision Parts” earlier in this
section.
If the airbag has inflated, see What
Will You See After an Airbag
Inflates? on page 3‑35.
Managing the Vehicle Damage
Repair Process
In the event that the vehicle requires
damage repairs, GM recommends
that you take an active role in its
repair. If you have a pre-determined
repair facility of choice, take the
vehicle there, or have it towed
there. Specify to the facility that any
required replacement collision parts
be original equipment parts, either
new Genuine GM parts or recycled
original GM parts. Remember,
recycled parts will not be covered
by the GM vehicle warranty.
Insurance pays the bill for the repair,
but you must live with the repair.
Depending on your policy limits,
your insurance company may
initially value the repair using
aftermarket parts. Discuss this with
the repair professional, and insist
on Genuine GM parts. Remember,
if the vehicle is leased, you may
be obligated to have the vehicle
repaired with Genuine GM parts,
even if your insurance coverage
does not pay the full cost.