phone GMC SIERRA 2017 Workshop Manual
[x] Cancel search | Manufacturer: GMC, Model Year: 2017, Model line: SIERRA, Model: GMC SIERRA 2017Pages: 511, PDF Size: 5.21 MB
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GMC Sierra/Sierra Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-9955992) - 2017 - crc - 4/18/17
476 Customer Information
STEP THREE—Canadian
Owners : In the event that you do
not feel your concerns have been
addressed after following the
procedure outlined in Steps One
and Two, General Motors of Canada
Company wants you to be aware of
its participation in a no-charge
Mediation/Arbitration Program.
General Motors of Canada
Company has committed to binding
arbitration of owner disputes
involving factory-related vehicle
service claims. The program
provides for the review of the facts
involved by an impartial third party
arbiter, and may include an informal
hearing before the arbiter. The
program is designed so that the
entire dispute settlement process,
from the time you file your complaint
to the final decision, should be
completed in about 70 days. We
believe our impartial program offers
advantages over courts in most
jurisdictions because it is informal,
quick, and free of charge. For further information concerning
eligibility in the Canadian Motor
Vehicle Arbitration Plan (CAMVAP),
call toll-free 1-800-207-0685, or call
the General Motors Customer Care
Centre, 1-800-263-3777 (English),
1-800-263-7854 (French),
or write to:
Mediation/Arbitration Program
c/o Customer Care Centre
General Motors of Canada
Company
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Your inquiry should be accompanied
by the Vehicle Identification
Number (VIN).Customer Assistance
Offices
GMC encourages customers to call
the toll-free number for assistance.
However, if a customer wishes to
write or e-mail GMC, the letter
should be addressed to:
United States and Puerto Rico
GMC Customer Assistance Center
P.O. Box 33172
Detroit, MI 48232-5172
www.GMC.com
1-800-GMC-8782 (1-800-462-8782)
1-888-889-2438 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-888-881-3302
From U.S. Virgin Islands:
1-800-496-9994
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GMC Sierra/Sierra Denali Owner Manual (GMNA-Localizing-U.S./Canada/
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Customer Information 477
Canada
General Motors of Canada
Company
Customer Care Centre, Mail Code:
CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gmc.ca
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text
Telephone Devices (TTYs))
Roadside Assistance:
1-800-268-6800
Overseas
Please contact the local General
Motors Business Unit.
Customer Assistance for
Text Telephone (TTY)
Users
To assist customers who are deaf,
hard of hearing, or speech-impaired
and who use Text Telephones
(TTYs), GMC has TTY equipment
available at its Customer Assistance
Center. Any TTY user in the U.S.can communicate with GMC by
dialing: 1-888-889-2438. TTY users
in Canada can dial 1-800-263-3830.
Online Owner Center
Online Owner Experience
(U.S.) my.gmc.com
The GMC online owner experience
is a one-stop resource that allows
interaction with GMC and keeps
important vehicle-specific
information in one place.
Membership Benefits
E:
Download owner ’s manuals
and view vehicle-specific how-to
videos.
G: View maintenance schedules,
alerts, and OnStar onboard vehicle
diagnostic information. Schedule
service appointments.
I: View and print dealer-recorded
service records and self-recorded
service records.
D: Select a dealer and view
locations, maps, phone numbers,
and hours.
r: Track your vehicle’s warranty
information.
J: View active recalls by Vehicle
Identification Number (VIN). See
Vehicle Identification Number (VIN)
0 469.
H:View GM Card, SiriusXM
Satellite radio (if equipped), and
OnStar account information (if
equipped).
F: Chat live with online help
representatives.
See my.gmc.com to register your
vehicle.
GMC Centre (Canada) gmc.ca
Take a trip to the GMC Centre:
. Chat live with online help
representatives.
. Use the Vehicle Tools section.
. Access third party enthusiast
sites and social media networks.
. Locate resources such as
lease-end, financing, and
warranty information.
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GMC Sierra/Sierra Denali Owner Manual (GMNA-Localizing-U.S./Canada/
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478 Customer Information
.Retrieve your favorite articles,
quizzes, tips, and multimedia
galleries organized into the
Features and Auto Care
Sections.
. Download the owner ’s manual
for your vehicle, quickly and
easily.
. Find the GMC-recommended
maintenance services for your
vehicle.
GM Mobility
Reimbursement Program
This program is available to
qualified applicants for cost
reimbursement of eligible
aftermarket adaptive equipment
required for the vehicle, such as
hand controls or a wheelchair/
scooter lift for the vehicle. For more information on the limited
offer, see www.gmmobility.com or
call the GM Mobility Assistance
Center at 1-800-323-9935. Text
Telephone (TTY) users, call
1-800-833-9935.
General Motors of Canada also has
a Mobility Program. See www.gm.ca
or call 1-800-GM-DRIVE (463-7483)
for details. TTY users call
1-800-263-3830.
Roadside Assistance
Program
For U.S.-purchased vehicles, call
1-888-881-3302; (Text Telephone
(TTY): 1-888-889-2438).
For Canadian-purchased vehicles,
call 1-800-268-6800.
Service is available 24 hours a day,
365 days a year.
Calling for Assistance
When calling Roadside Assistance,
have the following information
ready:
.
Your name, home address, and
home telephone number .
Telephone number of your
location
. Location of the vehicle
. Model, year, color, and license
plate number of the vehicle
. Odometer reading, Vehicle
Identification Number (VIN), and
delivery date of the vehicle
. Description of the problem
Coverage
Services are provided for the
duration of the vehicle's powertrain
warranty.
In the U.S., anyone driving the
vehicle is covered. In Canada, a
person driving the vehicle without
permission from the owner is not
covered.
Roadside Assistance is not a part of
the New Vehicle Limited Warranty.
General Motors North America and
GMC reserve the right to make any
changes or discontinue the
Roadside Assistance program at
any time without notification.
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482 Customer Information
performance; however, the history of
these parts is not known. Such parts
are not covered by the GM New
Vehicle Limited Warranty, and any
related failures are not covered by
that warranty.
Aftermarket collision parts are also
available. These are made by
companies other than GM and may
not have been tested for the vehicle.
As a result, these parts may fit
poorly, exhibit premature durability/
corrosion problems, and may not
perform properly in subsequent
collisions. Aftermarket parts are not
covered by the GM New Vehicle
Limited Warranty, and any vehicle
failure related to such parts is not
covered by that warranty.
Repair Facility
GM also recommends that you
choose a collision repair facility that
meets your needs before you ever
need collision repairs. Your dealer
may have a collision repair center
with GM-trained technicians and
state-of-the-art equipment, or be
able to recommend a collision repaircenter that has GM-trained
technicians and comparable
equipment.
Insuring the Vehicle
Protect your investment in the GM
vehicle with comprehensive and
collision insurance coverage. There
are significant differences in the
quality of coverage afforded by
various insurance policy terms.
Many insurance policies provide
reduced protection to the GM
vehicle by limiting compensation for
damage repairs through the use of
aftermarket collision parts. Some
insurance companies will not
specify aftermarket collision parts.
When purchasing insurance, we
recommend that you ensure that the
vehicle will be repaired with GM
original equipment collision parts.
If such insurance coverage is not
available from your current
insurance carrier, consider switching
to another insurance carrier.
If the vehicle is leased, the leasing
company may require you to have
insurance that ensures repairs with
Genuine GM Original EquipmentManufacturer (OEM) parts or
Genuine Manufacturer replacement
parts. Read the lease carefully, as
you may be charged at the end of
the lease for poor quality repairs.If a Crash Occurs
If there has been an injury, call
emergency services for help. Do not
leave the scene of a crash until all
matters have been taken care of.
Move the vehicle only if its position
puts you in danger, or you are
instructed to move it by a police
officer.
Give only the necessary information
to police and other parties involved
in the crash.
For emergency towing see
Roadside Assistance Program
0
478.
Gather the following information:
. Driver name, address, and
telephone number
. Driver license number
. Owner name, address, and
telephone number
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Customer Information 487
OnStar Terms and Conditions and
Privacy Statement on the OnStar
website.
SeeOnStar Additional Information
0 493.
Infotainment System
If the vehicle is equipped with a
navigation system as part of the
infotainment system, use of the
system may result in the storage of
destinations, addresses, telephone
numbers, and other trip information.
See the infotainment manual for
information on stored data and for
deletion instructions.
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GMC Sierra/Sierra Denali Owner Manual (GMNA-Localizing-U.S./Canada/
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OnStar 489
.Obtain the Wi-Fi®hotspot name
or SSID and password,
if equipped.
Press
Qto connect to an
Advisor to:
. Verify account information or
update contact information.
. Get driving directions.
. Receive a Diagnostic check of
the vehicle's key operating
systems.
. Receive Roadside Assistance.
. Manage Wi-Fi Settings,
if equipped.
Press
>to get a priority connection
to an OnStar Advisor available
24/7 to:
. Get help for an emergency.
. Be a Good Samaritan or
respond to an AMBER Alert.
. Get assistance in severe
weather or other crisis situations
and find evacuation routes.
OnStar Services
Emergency
Emergency Services require an
active, OnStar service plan
(excludes Basic Plan). With
Automatic Crash Response, built-in
sensors can automatically alert a
specially trained OnStar Advisor
who is immediately connected in to
the vehicle to help.
Press
>for a priority connection to
an OnStar Advisor who can contact
emergency service providers, direct
them to your exact location, and
relay important information.
With OnStar Crisis Assist, specially
trained Advisors are available
24 hours a day, 7 days a week, to
provide a central point of contact,
assistance, and information during a
crisis.
With Roadside Assistance, Advisors
can locate a nearby service provider
to help with a flat tire, a battery
jump, or an empty gas tank.
Security
If equipped, OnStar provides these
services:
. With Stolen Vehicle Assistance,
OnStar Advisors can use GPS to
pinpoint the vehicle and help
authorities quickly recover it.
. With Remote Ignition Block,
if equipped, OnStar can block
the engine from being restarted.
. With Stolen Vehicle Slowdown,
if equipped, OnStar can work
with law enforcement to
gradually slow the vehicle down.
Theft Alarm Notification
If equipped, if the doors are locked
and the vehicle alarm sounds, a
notification by text, e-mail, or phone
call will be sent. If the vehicle is
stolen, an OnStar Advisor can work
with authorities to recover the
vehicle.
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494 OnStar
to the vehicle in a crash, or wireless
phone network congestion or
jamming—may prevent service.
See Radio Frequency Statement
0 484.
Services for People with
Disabilities
Advisors provide services to help
Subscribers with physical disabilities
and medical conditions.
Press
Qto help:
. Locate a gas station with an
attendant to pump gas.
. Find a hotel, restaurant, etc.,
that meets accessibility needs.
. Provide directions to the closest
hospital or pharmacy in urgent
situations.
TTY Users
OnStar has the ability to
communicate to deaf,
hard-of-hearing, or speech-impaired
customers while in the vehicle. The
available dealer-installed TTY
system can provide in-vehicle access to all OnStar services,
except Virtual Advisor and OnStar
Turn-by-Turn Navigation.
OnStar Personal Identification
Number (PIN)
A PIN is needed to access some
OnStar services. The PIN will need
to be changed the first time when
speaking with an Advisor. To
change the OnStar PIN, contact an
OnStar Advisor by pressing
Qor
calling 1-888-4ONSTAR.
Warranty
OnStar equipment may be
warranted as part of the vehicle
warranty.
Languages
The vehicle can be programmed to
respond in multiple languages.
Press
Qand ask for an Advisor.
Advisors are available in English,
Spanish, and French. Available
languages may vary by country.
Potential Issues
OnStar cannot perform Remote
Door Unlock or Stolen Vehicle
Assistance after the vehicle has
been off continuously for 10 days
without an ignition cycle. If the
vehicle has not been started for
five days, OnStar can contact
Roadside Assistance or a locksmith
to help gain access to the vehicle.
Global Positioning
System (GPS)
. Obstruction of the GPS can
occur in a large city with tall
buildings; in parking garages;
around airports; in tunnels and
underpasses; or in an area with
very dense trees. If GPS signals
are not available, the OnStar
system should still operate to
call OnStar. However, OnStar
could have difficulty identifying
the exact location.
. In emergency situations, OnStar
can use the last stored GPS
location to send to emergency
responders.
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GMC Sierra/Sierra Denali Owner Manual (GMNA-Localizing-U.S./Canada/
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500 Index
California (cont'd)Perchlorate Materials
Requirements . . . . . . . . . . . . . . . 357
California
Proposition
65 Warning . . . . . . . . . .357, 383, 435
Canadian Vehicle Owners . . . . . . . . 2
Capacities and Specifications . . . . . . . . . . . . . . . . . 470
Carbon Monoxide Engine Exhaust . . . . . . . . . . . . . . . 282
Tailgate . . . . . . . . . . . . . . . . . . . . . . . . . 41
Winter Driving . . . . . . . . . . . . . . . . 263
Cargo
Tie-Downs . . . . . . . . . . . . . . . . . . . . 121
Cargo Lamp . . . . . . . . . . . . . . . . . . . . 184
Caution, Danger, and Warning . . . . 3
CD Player . . . . . . . . . . . . . . . . . . . . . . 203
Center Console Storage . . . . . . . . 120
Center High-Mounted Stoplamp (CHMSL) and
Cargo Lamp . . . . . . . . . . . . . . . . . . . 391
Center Seat . . . . . . . . . . . . . . . . . . . . . 57
Chains, Tire . . . . . . . . . . . . . . . . . . . . 422
Charging
Wireless . . . . . . . . . . . . . . . . . . . . . . 130
Charging System Light . . . . . . . . . 143 Check
Engine Light (Malfunction
Indicator) . . . . . . . . . . . . . . . . . . . . 144
Ignition Transmission Lock . . . 388
Child Restraints Infants and Young Children . . . . . 89
Lower Anchors and Tethersfor Children . . . . . . . . . . . . . . . . . . . 95
Older Children . . . . . . . . . . . . . . . . . . 87
Securing . . . . . . . . . . . . . . . . . 106, 110
Systems . . . . . . . . . . . . . . . . . . . . . . . . 91
Cleaning Exterior Care . . . . . . . . . . . . . . . . . 444
Interior Care . . . . . . . . . . . . . . . . . . 449
Climate Control Systems . . . . . . . . . . . . . . . . . 243, 245
Air Conditioning . . . . . . . . . 243, 245
Dual Automatic . . . . . . . . . . . . . . . 246
Heating . . . . . . . . . . . . . . . . . . 243, 245
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Cluster, Instrument . . . . . . . . . . . . . 132
Collision Damage Repair . . . . . . . 481
Compartments Storage . . . . . . . . . . . . . . . . . . . . . . . .119
Compass . . . . . . . . . . . . . . . . . . . . . . . 126
Messages . . . . . . . . . . . . . . . . . . . . 158
Connections OnStar
®. . . . . . . . . . . . . . . . . . . . . . 491 Control . . . . . . . . . . . . . . . . . . . . . . . . . 301
Traction and Electronic
Stability . . . . . . . . . . . . . . . . . . . . . 299
Control Light Hill Descent . . . . . . . . . . . . . . . . . . 147
Control of a Vehicle . . . . . . . . . . . . . 254
Convex Mirrors . . . . . . . . . . . . . . . . . . 46
Coolant Engine . . . . . . . . . . . . . . . . . . . . . . . . 374
Engine Temperature Gauge . . 138
Engine TemperatureWarning Light . . . . . . . . . . . . . . . 149
Cooling . . . . . . . . . . . . . . .243, 245, 246
Cooling System . . . . . . . . . . . . . . . . . 372 Engine Messages . . . . . . . . . . . . 159
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . . . . 480
Cruise Control . . . . . . . . . . . . . . . . . . 302 Light . . . . . . . . . . . . . . . . . . . . . . . . . . 152
Cupholders . . . . . . . . . . . . . . . . . . . . . 119
Customer Assistance . . . . . . . . . . . 477 Offices . . . . . . . . . . . . . . . . . . . . . . . . 476
Text Telephone (TTY)Users . . . . . . . . . . . . . . . . . . . . . . . 477
Customer Information
Service PublicationsOrdering Information . . . . . . . . 483
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506 Index
OnStar®Overview . . . . . . . . . . . . . . 488
OnStar®Security . . . . . . . . . . . . . . . 489
Operating Mode Overheated EngineProtection . . . . . . . . . . . . . . . . . . . 378
Operation Fog Lamps . . . . . . . . . . . . . . . . . . . 183
Ordering Service Publications . . . . . . . . . . 483
Outlets Power . . . . . . . . . . . . . . . . . . . . . . . . 128
Overheated Engine Protection Operating Mode . . . . 378
Overheating, Engine . . . . . . . . . . . . 376
Overview . . . . . . . . . . . . . . . . . . 189, 193
P
Park Shifting Into . . . . . . . . . . . . . . . . . . . 279
Shifting Out of . . . . . . . . . . . . . . . . 280
Parking
Brake . . . . . . . . . . . . . . . . . . . . . . . . . 297
Brake and P (Park)Mechanism Check . . . . . . . . . . 388
Over Things That Burn . . . . . . . 281
Parking Assist . . . . . . . . . . . . . . . . . . 306
Parking or Backing
Assistance Systems . . . . . . . . . . 306 Passenger Airbag Status
Indicator . . . . . . . . . . . . . . . . . . . . . . 143
Passenger Compartment Air Filter . . . . . . . . . . . . . . . . . . . . . . . . . . 250
Passenger Sensing System . . . . . 81
Perchlorate Materials Requirements, California . . . . . . 357
Personalization Vehicle . . . . . . . . . . . . . . . . . . . . . . . 167
Phone Apple CarPlay and
Android Auto . . . . . . . . . . . . . . . . 237
Bluetooth . . . . . . . . 222, 224, 228, 233
Pickup Conversion to
Chassis Cab . . . . . . . . . . . . . . . . . . 354
Port USB . . . . . . . . . . . . . . . . . . . . . 206, 208
Power Door Locks . . . . . . . . . . . . . . . . . . . . . 40
Mirrors . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Outlets . . . . . . . . . . . . . . . . . . . . . . . 128
Protection, Battery . . . . . . . . . . . . 187
Retained Accessory (RAP) . . . 277
Seat Adjustment . . . . . . . . . . . . . . . . 58
Steering Fluid . . . . . . . . . . . . . . . . . 379
Windows . . . . . . . . . . . . . . . . . . . . . . . 51
Power Assist Steps . . . . . . . . . . . . . . 42 Pregnancy, Using Safety Belts . . . 70
Privacy
Vehicle Data Recording . . . . . . . 485
Program Courtesy Transportation . . . . . . 480
Proposition 65 Warning,
California . . . . . . . . . . . .357, 383, 435
R
Radio Frequency Statement . . . . 484
Radio Reception . . . . . . . . . . . . . . . . 202
Radios
AM-FM Radio . . . . . . . . . . . . 197, 199
Satellite . . . . . . . . . . . . . . . . . . 200, 201
Reading Lamps . . . . . . . . . . . . . . . . . 185
Rear Axle . . . . . . . . . . . . . . . . . . . . . . . 385 Locking . . . . . . . . . . . . . . . . . . . . . . . 302
Rear Seats . . . . . . . . . . . . . . . . . . 63, 64
Rear Vision Camera (RVC) . . . . . 306
Rear Windows . . . . . . . . . . . . . . . . . . . 53
Rearview Mirrors . . . . . . . . . . . . . . . . 50 Automatic Dimming . . . . . . . . . . . . . 50
Reclining Seatbacks . . . . . . . . . . . . . 59
Recognition Voice . . . . . . . . . . . . . . . . . . . . . . . . . 216
Recommended Fluids and Lubricants . . . . . . . . . . . . . . . . . . . . . 464
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508 Index
Service (cont'd)Climate Control
System . . . . . . . . . . . . . . . . . 243, 245
Doing Your Own Work . . . . . . . . 358
Maintenance Records . . . . . . . . 468
Maintenance, General
Information . . . . . . . . . . . . . . . . . . 454
Parts Identification Label . . . . . 469
Publications Ordering Information . . . . . . . . . . . . . . . . . . 483
Scheduling Appointments . . . . . 480
Services Special Application . . . . . . . . . . . 461
Servicing the Airbag . . . . . . . . . . . . . 85
Shift Lock Control Function
Check, Automatic
Transmission . . . . . . . . . . . . . . . . . . 387
Shifting
Into Park . . . . . . . . . . . . . . . . . . . . . . 279
Out of Park . . . . . . . . . . . . . . . . . . . 280
Signals, Turn and Lane-Change . . . . . . . . . . . . . . . . . 182
Snow Plow . . . . . . . . . . . . . . . . . . . . . 350
Software Updates . . . . . . . . . . . . . . 197
Special Application Services . . . . 461
Specifications and
Capacities . . . . . . . . . . . . . . . . . . . . . 470
Speedometer . . . . . . . . . . . . . . . . . . . 136 StabiliTrak
OFF Light . . . . . . . . . . . . . . . . . . . . . 148
Start Assist, Hill . . . . . . . . . . . . . . . . . 298
Start Vehicle, Remote . . . . . . . . . . . 38
Starter Switch Check . . . . . . . . . . . 387
Starting the Engine . . . . . . . . . . . . . 275
Steering . . . . . . . . . . . . . . . . . . . . . . . . 255 Fluid, Power . . . . . . . . . . . . . . . . . . 379
Heated Wheel . . . . . . . . . . . . . . . . 125
Wheel Adjustment . . . . . . . . . . . . 124
Wheel Controls . . . . . . . . . . . . . . . 125
Steering System Messages . . . . . 163
Steps Power Assist . . . . . . . . . . . . . . . . . . . 42
Stoplamps and Back-up Lamps Bulb Replacement . . . . . . . . . . . . 390
Storage Areas Center Console . . . . . . . . . . . . . . . 120
Floor Console . . . . . . . . . . . . . . . . 121
Glove Box . . . . . . . . . . . . . . . . . . . . .119
Instrument Panel . . . . . . . . . . . . . .119
Sunglasses . . . . . . . . . . . . . . . . . . . 120
Storage Compartments . . . . . . . . . 119
Stuck Vehicle . . . . . . . . . . . . . . . . . . . 264
Sun Visors . . . . . . . . . . . . . . . . . . . . . . . 53
Sunglass Storage . . . . . . . . . . . . . . . 120
Sunroof . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Switches
Airbag On-Off . . . . . . . . . . . . . . . . . . . 79
Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . 3
System Forward CollisionAlert (FCA) . . . . . . . . . . . . . . . . . . 308
Infotainment . . . . . . . . . . . . . 188, 487
Noise Control . . . . . . . . . . . . . . . . . 386
Systems Driver Assistance . . . . . . . . . . . . . 305
T
Tachometer . . . . . . . . . . . . . . . . . . . . . 136
Tailgate . . . . . . . . . . . . . . . . . . . . . . . . . . 41
TaillampsBulb Replacement . . . . . . . . . . . . 390
Text Telephone (TTY) Users . . . . 477
Theft-Deterrent Systems . . . . . . . . . 45
Immobilizer . . . . . . . . . . . . . . . . . . . . . 45
Throttle, Adjustable . . . . . . . . . . . . . 273
Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Tires . . . . . . . . . . . . . . . . . . . . . . . . . . . . 400 All-Season . . . . . . . . . . . . . . . . . . . . 401
All-Terrain . . . . . . . . . . . . . . . . . . . . 402
Buying New Tires . . . . . . . . . . . . . 418
Chains . . . . . . . . . . . . . . . . . . . . . . . . 422
Changing . . . . . . . . . . . . . . . . . . . . . 425
Designations . . . . . . . . . . . . . . . . . 405
Different Size . . . . . . . . . . . . . . . . . 419