phone GMC SIERRA 2019 Owner's Guide

GMC Sierra/Sierra Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-1500-11698638) - 2019 - CRC - 5/13/19
446 Customer Information
Aftermarket collision parts are also
available. These are made by
companies other than GM and may
not have been tested for the vehicle.
As a result, these parts may fit
poorly, exhibit premature durability/
corrosion problems, and may not
perform properly in subsequent
collisions. Aftermarket parts are not
covered by the GM New Vehicle
Limited Warranty, and any vehicle
failure related to such parts is not
covered by that warranty.
Repair Facility
GM also recommends that you
choose a collision repair facility that
meets your needs before you ever
need collision repairs. Your dealer
may have a collision repair center
with GM-trained technicians and
state-of-the-art equipment, or be
able to recommend a collision repair
center that has GM-trained
technicians and comparable
equipment.
Insuring the Vehicle
Protect your investment in the GM
vehicle with comprehensive and
collision insurance coverage. There
are significant differences in the
quality of coverage afforded by
various insurance policy terms.
Many insurance policies provide
reduced protection to the GM
vehicle by limiting compensation for
damage repairs through the use of
aftermarket collision parts. Some
insurance companies will not
specify aftermarket collision parts.
When purchasing insurance, we
recommend that you ensure that the
vehicle will be repaired with GM
original equipment collision parts.
If such insurance coverage is not
available from your current
insurance carrier, consider switching
to another insurance carrier.
If the vehicle is leased, the leasing
company may require you to have
insurance that ensures repairs with
Genuine GM Original Equipment
Manufacturer (OEM) parts or
Genuine Manufacturer replacementparts. Read the lease carefully, as
you may be charged at the end of
the lease for poor quality repairs.
If a Crash Occurs
If there has been an injury, call
emergency services for help. Do not
leave the scene of a crash until all
matters have been taken care of.
Move the vehicle only if its position
puts you in danger, or you are
instructed to move it by a police
officer.
Give only the necessary information
to police and other parties involved
in the crash.
For emergency towing see
Roadside Assistance Program
0
442.
Gather the following information:
. Driver name, address, and
telephone number
. Driver license number
. Owner name, address, and
telephone number
. Vehicle license plate number

GMC Sierra/Sierra Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-1500-11698638) - 2019 - CRC - 5/13/19
Customer Information 451
GM will not access these data or
share it with others except: with the
consent of the vehicle owner or,
if the vehicle is leased, with the
consent of the lessee; in response
to an official request by police or
similar government office; as part of
GM's defense of litigation through
the discovery process; or, as
required by law. Data that GM
collects or receives may also be
used for GM research needs or may
be made available to others for
research purposes, where a need is
shown and the data is not tied to a
specific vehicle or vehicle owner.
OnStar
If the vehicle is equipped with
OnStar and has an active service
plan, additional data may be
collected through the OnStar
system. This includes information
about the vehicle’s operation;
collisions involving the vehicle; the
use of the vehicle and its features;
and, in certain situations, the
location and approximate GPS
speed of the vehicle. Refer to theOnStar Terms and Conditions and
Privacy Statement on the OnStar
website.
See
OnStar Additional Information
0 454.
Infotainment System
If the vehicle is equipped with a
navigation system as part of the
infotainment system, use of the
system may result in the storage of
destinations, addresses, telephone
numbers, and other trip information.
See the infotainment manual for
information on stored data and for
deletion instructions.

GMC Sierra/Sierra Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-1500-11698638) - 2019 - CRC - 5/14/19
454 OnStar
Security
If equipped, OnStar provides these
services:
.With Stolen Vehicle Assistance,
OnStar Advisors can use GPS to
pinpoint the vehicle and help
authorities quickly recover it.
. With Remote Ignition Block,
if equipped, OnStar can block
the engine from being restarted.
. With Stolen Vehicle Slowdown,
if equipped, OnStar can work
with law enforcement to
gradually slow the vehicle down.
Theft Alarm Notification
If equipped, if the doors are locked
and the vehicle alarm sounds, a
notification by text, e-mail, or phone
call will be sent. If the vehicle is
stolen, an OnStar Advisor can work
with authorities to recover the
vehicle.
OnStar Additional
Information
In-Vehicle Audio Messages
Audio messages may play important
information at the following times:
.Prior to vehicle purchase.
Press
Qto set up an account.
. After change in ownership and
at 90 days.
Transferring Service
PressQto request account transfer
eligibility information. The Advisor
can cancel or change account
information.
Selling/Transferring the
Vehicle
Call 1-888-4ONSTAR
(1-888-466-7827) immediately to
terminate your OnStar or connected
services if the vehicle is disposed
of, sold, transferred, or if the
lease ends.
Reactivation for Subsequent
Owners
PressQand follow the prompts to
speak to an Advisor as soon as
possible. The Advisor will update
vehicle records and explain OnStar
or connected service options.
How OnStar Service Works
Automatic Crash Response,
Emergency Services, Crisis Assist,
Stolen Vehicle Assistance, Remote
Services, Roadside Assistance, and
Hands-Free Calling are available on
most vehicles. Not all OnStar
services are available everywhere
or on all vehicles. For more
information, a full description of
OnStar services, system limitations,
and OnStar User Terms, Privacy
Statement, and Software Terms:
. Call 1-888-4ONSTAR
(1-888-466-7827).
. See www.onstar.com (U.S.).
. See www.onstar.ca (Canada).
. Call TTY 1-877-248-2080.

GMC Sierra/Sierra Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-1500-11698638) - 2019 - CRC - 5/14/19
OnStar 455
.PressQto speak with an
Advisor.
OnStar or connected services
cannot work unless the vehicle is in
a place where OnStar has an
agreement with a wireless service
provider for service in that area. The
wireless service provider must also
have coverage, network capacity,
reception, and technology
compatible with OnStar or
connected services. Service
involving location information about
the vehicle cannot work unless GPS
signals are available, unobstructed,
and compatible with the OnStar
hardware. OnStar or connected
services may not work if the OnStar
equipment is not properly installed
or it has not been properly
maintained. If equipment or software
is added, connected, or modified,
OnStar or connected services may
not work. Other problems beyond
the control of OnStar —such as
hills, tall buildings, tunnels, weather,
electrical system design and
architecture of the vehicle, damage to the vehicle in a crash, or wireless
phone network congestion or
jamming
—may prevent service.
See Radio Frequency Statement
0 448.
Services for People with
Disabilities
Advisors provide services to help
with physical disabilities and
medical conditions.
Press
Qto help:
. Locate a gas station with an
attendant to pump gas.
. Find a hotel, restaurant, etc.,
that meets accessibility needs.
. Provide directions to the closest
hospital or pharmacy in urgent
situations.
TTY Users
OnStar has the ability to
communicate to deaf,
hard-of-hearing, or speech-impaired
customers while in the vehicle. The
available dealer-installed TTY
system can provide in-vehicle access to all OnStar services,
except Virtual Advisor and OnStar
Turn-by-Turn Navigation.
If equipped, TTY mode can be
turned on or off by touching
Settings, then Apps, and then
Phone. When TTY mode is on,
phone calls can be made or
received with OnStar using the
infotainment display.
OnStar Personal Identification
Number (PIN)
A PIN is needed to access some
OnStar services. The PIN will need
to be changed the first time when
speaking with an Advisor. To
change the OnStar PIN, contact an
OnStar Advisor by pressing
Qor
calling 1-888-4ONSTAR.
Warranty
OnStar equipment may be
warranted as part of the vehicle
warranty.

GMC Sierra/Sierra Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-1500-11698638) - 2019 - CRC - 5/13/19
462 Connected Services
3. To change the SSID orpassword, press
Qor call
1-888-4ONSTAR to connect
with an Advisor. On some
vehicles, the SSID and
password can be changed in
the Wi-Fi Hotspot menu.
After initial set-up, your vehicle’s
Wi-Fi hotspot will connect
automatically to your mobile
devices. Manage data usage by
turning Wi-Fi on or off on your
mobile device, using the myGMC
mobile app, or by contacting an
OnStar Advisor. On some vehicles,
Wi-Fi can also be managed from the
Wi-Fi Hotspot menu.
MyGMC Mobile App (If Available)
Download the myGMC mobile app
to compatible Apple and Android
smartphones. GMC users can
access the following services from a
smartphone:
. Remotely start/stop the vehicle,
if factory-equipped.
. Lock/unlock doors, if equipped
with automatic locks. .
Activate the horn and lamps.
. Check the vehicle’s fuel level, oil
life, or tire pressure,
if factory-equipped with the Tire
Pressure Monitor System.
. Send destinations to the vehicle.
. Locate the vehicle on a map
(U.S. market only).
. Turn the vehicle's Wi-Fi hotspot
on/off, manage settings, and
monitor data consumption,
if equipped.
. Locate a dealer and schedule
service.
. Request roadside assistance.
. Set a parking reminder with pin
drop, take a photo, make a note,
and set a timer.
. Connect with GMC on social
media.
Features are subject to change. For
myGMC mobile app information and
compatibility, see my.gmc.com.
An active OnStar or connected
service plan may be required.
A compatible device, factory-installed remote start, and
power locks are required. Data rates
apply. See www.onstar.com for
details and system limitations.
Remote Services
Contact an OnStar Advisor to
unlock the doors or sound the horn
and flash the lamps.
Marketplace
OnStar Advisors can provide offers
from restaurants and retailers on
your route, help locate hotels,
or book a room. These services
vary by market.
OnStar Hands-Free Calling
Make and receive calls with the
built-in wireless calling service,
which requires available minutes.
Functionality of the Voice Command
button may vary by vehicle and
region. For some vehicles, press
=
to open the OnStar app on the
infotainment display, then select
Hands-Free calling. For other
vehicles press
=as follows.

GMC Sierra/Sierra Denali Owner Manual (GMNA-Localizing-U.S./Canada/-
Mexico-1500-11698638) - 2019 - CRC - 5/13/19
466 Index
ChargingWireless . . . . . . . . . . . . . . . . . . . . . . 137
Charging System Light . . . . . . . . . 151
Check Engine Light (MalfunctionIndicator) . . . . . . . . . . . . . . . . . . . . 151
Ignition Transmission Lock . . . 348
Child Restraints Infants and Young Children . . . 101
Lower Anchors and Tethersfor Children . . . . . . . . . . . . . . . . . 107
Older Children . . . . . . . . . . . . . . . . 100
Securing . . . . . . . . . . . . . . . . . 118, 122
Systems . . . . . . . . . . . . . . . . . . . . . . 104
Circuit Breakers . . . . . . . . . . . . . . . . 355
Cleaning Exterior Care . . . . . . . . . . . . . . . . . 408
Interior Care . . . . . . . . . . . . . . . . . . 413
Climate Control Systems . . . . . . . 191 Air Conditioning . . . . . . . . . . . . . . 191
Dual Automatic . . . . . . . . . . . . . . . 193
Heating . . . . . . . . . . . . . . . . . . . . . . . 191
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Cluster, Instrument . . . . . . . . . . . . . 140
Collision Damage Repair . . . . . . . 445
Compartments Storage . . . . . . . . . . . . . . . . . . . . . . . 126
Compass . . . . . . . . . . . . . . . . . . . . . . . 134 Connected Services
Connections . . . . . . . . . . . . . . . . . . 461
Diagnostics . . . . . . . . . . . . . . . . . . . 463
Navigation . . . . . . . . . . . . . . . . . . . . 460
Connections Connected Services . . . . . . . . . . 461
Control
Hill Descent . . . . . . . . . . . . . . . . . . 249
Traction and ElectronicStability . . . . . . . . . . . . . . . . . . . . . 247
Control Light
Hill Descent . . . . . . . . . . . . . . . . . . 156
Control of a Vehicle . . . . . . . . . . . . . 201
Convex Mirrors . . . . . . . . . . . . . . . . . . 57
Coolant Engine Temperature Gauge . . 147
Engine Temperature
Warning Light . . . . . . . . . . . . . . . 158
Cooling . . . . . . . . . . . . . . . . . . . . 191, 193
Cooling System . . . . . . . . . . . . . . . . . 332
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . . . . 444
Cruise Control . . . . . . . . . . . . . . . . . . 255 Light . . . . . . . . . . . . . . . . . . . . . . . . . . 161
Cupholders . . . . . . . . . . . . . . . . . . . . . 126
Customer Assistance . . . . . . . . . . . 441
Offices . . . . . . . . . . . . . . . . . . . . . . . . 440 Customer Assistance (cont'd)
Text Telephone (TTY)
Users . . . . . . . . . . . . . . . . . . . . . . . 441
Customer Information
Publications OrderingInformation . . . . . . . . . . . . . . . . . . 447
Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . . . 438
D
Damage Repair, Collision . . . . . . . 445
Danger, Warning, and Caution . . . . 3
Data CollectionInfotainment System . . . . . . . . . . 451
OnStar . . . . . . . . . . . . . . . . . . . . . . . 451
Data Recorders, Event . . . . . . . . . 450
Daytime Running Lamps (DRL) . . . . . . . . . . . . . . . . . . 182
Defensive Driving . . . . . . . . . . . . . . . 201
Delayed Locking . . . . . . . . . . . . . . . . . 46
Diagnostics
Connected Services . . . . . . . . . . 463
Differential, Limited-Slip . . . . . . . . 255
Distracted Driving . . . . . . . . . . . . . . . 200
Dome Lamps . . . . . . . . . . . . . . . . . . . 186
Door Ajar Light . . . . . . . . . . . . . . . . . . . . . 161
Delayed Locking . . . . . . . . . . . . . . . . 46

GMC Sierra/Sierra Denali Owner Manual (GMNA-Localizing-U.S./Canada/-
Mexico-1500-11698638) - 2019 - CRC - 5/13/19
474 Index
Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . 3
SystemBrake Pad Life . . . . . . . . . . . . . . . . 340
Engine Air Filter Life . . . . . . . . . . 330
Forward CollisionAlert (FCA) . . . . . . . . . . . . . . . . . . 265
Infotainment . . . . . . . . . . . . . 190, 451
Noise Control . . . . . . . . . . . . . . . . . 347
Systems Driver Assistance . . . . . . . . . . . . . 258
T
Tachometer . . . . . . . . . . . . . . . . . . . . . 145
Tailgate . . . . . . . . . . . . . . . . . . . . . . . . . . 48
TaillampsBulb Replacement . . . . . . . . . . . . 352
Task Lighting . . . . . . . . . . . . . . . . . . . 185
Text Telephone (TTY) Users . . . . 441
Theft-Deterrent Systems . . . . . . . . . 56
Immobilizer . . . . . . . . . . . . . . . . . . . . . 56
Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Tires . . . . . . . . . . . . . . . . . . . . . . . . . . . . 363
All-Season . . . . . . . . . . . . . . . . . . . . 364
All-Terrain . . . . . . . . . . . . . . . . . . . . 365
Buying New Tires . . . . . . . . . . . . . 383
Chains . . . . . . . . . . . . . . . . . . . . . . . . 387
Changing . . . . . . . . . . . . . . . . . . . . . 390
Designations . . . . . . . . . . . . . . . . . 368 Tires (cont'd)
Different Size . . . . . . . . . . . . . . . . . 384
Full-Size Spare . . . . . . . . . . . . . . . 399
If a Tire Goes Flat . . . . . . . . . . . . 388
Inspection . . . . . . . . . . . . . . . . . . . . 380
Low Profile . . . . . . . . . . . . . . . . . . . 365
Pressure . . . . . . . . . . . . . . . . . 372, 373
Pressure Light . . . . . . . . . . . . . . . . 159
Pressure Monitor Operation . . 375
Pressure Monitor System . . . . . 374
Rotation . . . . . . . . . . . . . . . . . . . . . . 381
Sidewall Labeling . . . . . . . . . . . . . 365
Terminology and Definitions . . 369
Uniform Tire Quality
Grading . . . . . . . . . . . . . . . . . . . . . 385
Wheel Alignment and Tire Balance . . . . . . . . . . . . . . . . . . . . . 386
Wheel Replacement . . . . . . . . . . 386
When It Is Time for New
Tires . . . . . . . . . . . . . . . . . . . . . . . . 382
Winter . . . . . . . . . . . . . . . . . . . . . . . . 364
Top Tier Fuel . . . . . . . . . . . . . . . . . . . 276
Tow/Haul Mode . . . . . . . . . . . . . . . . . 238
Tow/Haul Mode Light . . . . . . . . . . . 155
Towing Driving Characteristics . . . . . . . . 281
Equipment . . . . . . . . . . . . . . . . . . . . 290
General Information . . . . . . . . . . 281 Towing (cont'd)
Recreational Vehicle . . . . . . . . . . 404
Trailer . . . . . . . . . . . . . . . . . . . . . . . . 286
Trailer Sway Control (TSC) . . . 299
Vehicle . . . . . . . . . . . . . . . . . . . . . . . 403
Traction Limited-Slip Differential . . . . . . . 255
Off Light . . . . . . . . . . . . . . . . . . . . . . 157
Traction Control/Electronic
Stability Control . . . . . . . . . . . . . . . 247
Trailer Sway Control (TSC) . . . . . . . . . . 299
Towing . . . . . . . . . . . . . . . . . . . . . . . . 286
Trailer Towing
App . . . . . . . . . . . . . . . . . . . . . . . . . . . 301
Trailering App . . . . . . . . . . . . . . . . . . 301
Transfer Case . . . . . . . . . . . . . . . . . . 239
Transmission Automatic . . . . . . . . . . . . . . . . . . . . . 233
Fluid, Automatic . . . . . . . . . . . . . . 330
Transportation Program, Courtesy . . . . . . . . . . . . . . . . . . . . . . 444
Trip Odometer . . . . . . . . . . . . . . . . . . 145
Truck-Camper Loading
Information . . . . . . . . . . . . . . . . . . . . 218
Turn and Lane-Change Signals . . . . . . . . . . . . . . . . . . . . . . . . 184