Motor GMC SIERRA 2020 Owner's Guide

GMC Sierra/Sierra Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-13337776) - 2020 - CRC - 4/4/19
Customer Information 465
and Two, General Motors of Canada
Company wants you to be aware of
its participation in a no-charge
Mediation/Arbitration Program.
General Motors of Canada
Company has committed to binding
arbitration of owner disputes
involving factory-related vehicle
service claims. The program
provides for the review of the facts
involved by an impartial third party
arbiter, and may include an informal
hearing before the arbiter. The
program is designed so that the
entire dispute settlement process,
from the time you file your complaint
to the final decision, should be
completed in about 70 days. We
believe our impartial program offers
advantages over courts in most
jurisdictions because it is informal,
quick, and free of charge.
For further information concerning
eligibility in the Canadian Motor
Vehicle Arbitration Plan (CAMVAP),
call toll-free 1-800-207-0685, or call
the General Motors Customer Care
Centre, 1-800-263-3777 (English),
1-800-263-7854 (French),
or write to:Mediation/Arbitration Program
c/o Customer Care Centre
General Motors of Canada
Company
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Your inquiry should be accompanied
by the Vehicle Identification
Number (VIN).
Customer Assistance
Offices
GMC encourages customers to call
the toll-free number for assistance.
However, if a customer wishes to
write or e-mail GMC, the letter
should be addressed to:
United States and Puerto Rico
GMC Customer Assistance Center
P.O. Box 33172
Detroit, MI 48232-5172
www.gmc.com
1-800-GMC-8782 (1-800-462-8782)
1-888-889-2438 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-888-881-3302
From U.S. Virgin Islands:
1-800-496-9994
Canada
General Motors of Canada
Company
Customer Care Centre, Mail Code:
CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gmc.ca
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text
Telephone Devices (TTYs))
Roadside Assistance:
1-800-268-6800
Overseas
Please contact the local General
Motors Business Unit.

GMC Sierra/Sierra Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-13337776) - 2020 - CRC - 4/4/19
Customer Information 467
Center at 1-800-323-9935. Text
Telephone (TTY) users, call
1-800-833-9935.
General Motors of Canada also has
a Mobility program. See www.gm.ca
or call 1-800-GM-DRIVE
(800-463-7483) for details. TTY
users call 1-800-263-3830.
Roadside Assistance
Program
For U.S.-purchased vehicles, call
1-888-881-3302; (Text Telephone
(TTY): 1-888-889-2438).
For Canadian-purchased vehicles,
call 1-800-268-6800.
Service is available 24 hours a day,
365 days a year.
Calling for Assistance
When calling Roadside Assistance,
have the following information
ready:
.Your name, home address, and
home telephone number
. Telephone number of your
location .
Location of the vehicle
. Model, year, color, and license
plate number of the vehicle
. Odometer reading, Vehicle
Identification Number (VIN), and
delivery date of the vehicle
. Description of the problem
Coverage
Services are provided for the
duration of the vehicle's powertrain
warranty.
In the U.S., anyone driving the
vehicle is covered. In Canada, a
person driving the vehicle without
permission from the owner is not
covered.
Roadside Assistance is not a part of
the New Vehicle Limited Warranty.
General Motors North America and
GMC reserve the right to make any
changes or discontinue the
Roadside Assistance program at
any time without notification.
General Motors North America and
GMC reserve the right to limit
services or payment to an owner or driver if they decide the claims are
made too often, or the same type of
claim is made many times.
Services Provided
.
Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station.
. Lock-Out Service: Service to
unlock the vehicle if you are
locked out. A remote unlock may
be available if you have OnStar.
For security reasons, the driver
must present identification
before this service is given.
. Emergency Tow from a Public
Road or Highway: Tow to the
nearest GMC dealer for warranty
service, or if the vehicle was in a
crash and cannot be driven.
Assistance is not given when the
vehicle is stuck in the sand,
mud, or snow.
. Flat Tire Change: Service to
change a flat tire with the spare
tire. The spare tire, if equipped,
must be in good condition and
properly inflated. It is the owner's

GMC Sierra/Sierra Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-13337776) - 2020 - CRC - 4/4/19
470 Customer Information
Additional Program
Information
All program options, such as shuttle
service, may not be available at
every dealer. Contact your dealer
for specific availability.
General Motors reserves the right to
unilaterally modify, change,
or discontinue Courtesy
Transportation at any time and to
resolve all questions of claim
eligibility pursuant to the terms and
conditions described herein at its
sole discretion.
Collision Damage Repair
If the vehicle is involved in a
collision and it is damaged, have the
damage repaired by a qualified
technician using the proper
equipment and quality replacement
parts. Poorly performed collision
repairs diminish the vehicle resale
value, and safety performance can
be compromised in subsequent
collisions.
Collision Parts
Genuine GM Collision parts are new
parts made with the same materials
and construction methods as the
parts with which the vehicle was
originally built. Genuine GM
Collision parts are the best choice to
ensure that the vehicle's designed
appearance, durability, and safety
are preserved. The use of Genuine
GM parts can help maintain the GM
New Vehicle Limited Warranty.
Recycled original equipment parts
may also be used for repair. These
parts are typically removed from
vehicles that were total losses in
prior crashes. In most cases, the
parts being recycled are from
undamaged sections of the vehicle.
A recycled original equipment GM
part may be an acceptable choice to
maintain the vehicle's originally
designed appearance and safety
performance; however, the history of
these parts is not known. Such parts
are not covered by the GM New
Vehicle Limited Warranty, and any
related failures are not covered by
that warranty.Aftermarket collision parts are also
available. These are made by
companies other than GM and may
not have been tested for the vehicle.
As a result, these parts may fit
poorly, exhibit premature durability/
corrosion problems, and may not
perform properly in subsequent
collisions. Aftermarket parts are not
covered by the GM New Vehicle
Limited Warranty, and any vehicle
failure related to such parts is not
covered by that warranty.
Repair Facility
GM also recommends that you
choose a collision repair facility that
meets your needs before you ever
need collision repairs. Your dealer
may have a collision repair center
with GM-trained technicians and
state-of-the-art equipment, or be
able to recommend a collision repair
center that has GM-trained
technicians and comparable
equipment.

GMC Sierra/Sierra Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-13337776) - 2020 - CRC - 4/4/19
Customer Information 473
Innovation, Science and Economic
Development (ISED) Canada's
RSP-100 / ICES-GEN.
Operation is subject to the following
two conditions:1. The device may not cause harmful interference.
2. The device must accept any interference received, including
interference that may cause
undesired operation of the
device.
Changes or modifications to any of
these systems by other than an
authorized service facility could void
authorization to use this equipment.Reporting Safety
Defects
Reporting Safety Defects
to the United States
Government
If you believe that your vehicle
has a defect which could cause
a crash or could cause injury or
death, you should immediately
inform the National Highway
Traffic Safety Administration
(NHTSA) in addition to notifying
General Motors.
If NHTSA receives similar
complaints, it may open an
investigation, and if it finds that
a safety defect exists in a group
of vehicles, it may order a recall
and remedy campaign.
However, NHTSA cannot
become involved in individual
problems between you, your
dealer, or General Motors. To contact NHTSA, you may call
the Vehicle Safety Hotline
toll-free at 1-888-327-4236 (TTY:
1-800-424-9153); go to
http://
www.safercar.gov; or write to:
Administrator, NHTSA
1200 New Jersey Avenue, S.E.
Washington, D.C. 20590
You can also obtain other
information about motor vehicle
safety from http://
www.safercar.gov
.
Reporting Safety Defects
to the Canadian
Government
If you live in Canada, and you
believe that the vehicle has a
safety defect, notify Transport
Canada immediately, and notify
General Motors of Canada
Company. Call Transport
Canada at 1-800-333-0510;
go to:
www.tc.gc.ca/recalls (English)

GMC Sierra/Sierra Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-13337776) - 2020 - CRC - 4/4/19
474 Customer Information
www.tc.gc.ca/rappels (French)
or write to:
Transport Canada
Motor Vehicle Safety Directorate
Defect Investigations and
Recalls Division
80 Noel Street
Gatineau
,QC J8Z 0A1
Reporting Safety Defects
to General Motors
In addition to notifying NHTSA (or
Transport Canada) in a situation like
this, notify General Motors.
In the U.S., call 1-800-GMC-8782
(1-800-462-8782), or write:
GMC Customer Assistance Center
P.O. Box 33172
Detroit, MI 48232-5172
In Canada, call 1-800-263-3777
(English) or 1-800-263-7854
(French), or write:General Motors of Canada
Company
Customer Care Centre, Mail Code:
CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
In Mexico, call 01-800-466-0812 or
01-800-466-0801.
In other Central America and
Caribbean Countries, call
52-722-236-0680.
Vehicle Data
Recording and
Privacy
The vehicle has a number of
computers that record information
about the vehicle’s performance and
how it is driven or used. For
example, the vehicle uses computer
modules to monitor and control
engine and transmission
performance, to monitor the
conditions for airbag deployment
and deploy them in a crash, and,
if equipped, to provide antilock
braking to help the driver control the
vehicle. These modules may store
data to help the dealer technician
service the vehicle or to help GM
improve safety or features. Some
modules may also store data about
how the vehicle is operated, such as
rate of fuel consumption or average
speed. These modules may retain
personal preferences, such as radio
presets, seat positions, and
temperature settings.

GMC Sierra/Sierra Denali Owner Manual (GMNA-Localizing-U.S./Canada/-
Mexico-13337776) - 2020 - CRC - 4/4/19
496 Index
Passenger Compartment AirFilter . . . . . . . . . . . . . . . . . . . . . . . . . . 183
Passenger Sensing System . . . . . 78
Pedestrian Ahead Indicator . . . . . 143
Perchlorate Materials Requirements, California . . . . . . 329
Personalization
Vehicle . . . . . . . . . . . . . . . . . . . . . . . 157
Pickup Conversion to Chassis Cab . . . . . . . . . . . . . . . . . . 326
Power
Door Locks . . . . . . . . . . . . . . . . . . . . . 26
Mirrors . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Outlets . . . . . . . . . . . . . . . . . . . . . . . 122
Protection, Battery . . . . . . . . . . . . 174
Retained Accessory (RAP) . . . 217
Seat Adjustment . . . . . . . . . . . . . . . . 56
Steering Fluid . . . . . . . . . . . . . . . . . 354
Windows . . . . . . . . . . . . . . . . . . . . . . . 49
Power Assist Steps . . . . . . . . . . . . . . 36
Pregnancy, Using Seat Belts . . . . 70
Privacy Vehicle Data Recording . . . . . . . 474
Program Courtesy Transportation . . . . . . 469
Prohibited Fuels . . . . . . . . . . . . . . . . 281 Proposition
65 Warning,
California . . . . . . . . . . . .329, 358, 419,
Back Cover
Publication Ordering Information . . . . . . . . . . . . . . . . . . . . 472
R
Radio Frequency Statement . . . . 472
Reading Lamps . . . . . . . . . . . . . . . . . 173
Rear Axle . . . . . . . . . . . . . . . . . . . . . . . 362Locking . . . . . . . . . . . . . . . . . . . . . . . 243
Rear Camera Mirror . . . . . . . . . . . . . 46
Rear Seats . . . . . . . . . . . . . . . . . . . . . . 63 Heated . . . . . . . . . . . . . . . . . . . . . . . . . 64
Rear Storage . . . . . . . . . . . . . . . . . . . 114
Rear Vision Camera (RVC) . . . . . 257
Rear Windows . . . . . . . . . . . . . . . . . . . 51
Rearview Mirrors . . . . . . . . . . . . . . . . 46 Automatic Dimming . . . . . . . . . . . . . 46
Reclining Seatbacks . . . . . . . . . . . . . 57
Recommended
Fuel . . . . . . . . . . . . . . . . . . . . . 280, 281
Recommended Fluids and Lubricants . . . . . . . . . . . . . . . . . . . . . 453
Records
Maintenance . . . . . . . . . . . . . . . . . . 457
Recreational Vehicle Towing . . . . 424 Reimbursement Program,
GM Mobility . . . . . . . . . . . . . . . . . . . 466
Remote Keyless Entry (RKE) System . . . . . . . . . . . . . . 13, 15
Remote Vehicle Start . . . . . . . . . . . . 24
Replacement Parts Airbags . . . . . . . . . . . . . . . . . . . . . . . . . 84
Maintenance . . . . . . . . . . . . . . . . . . 455
Replacing Airbag System . . . . . . . . 84
Replacing LATCH System Parts after a Crash . . . . . . . . . . . . 105
Replacing Seat Belt System Parts after a Crash . . . . . . . . . . . . . 72
Reporting Safety Defects Canadian Government . . . . . . . . 473
General Motors . . . . . . . . . . . . . . . 474
U.S. Government . . . . . . . . . . . . . 473
Restraints Where to Put . . . . . . . . . . . . . . . . . . . 91
Retained Accessory Power (RAP) . . . . . . . . . . . . . . . . . . 217
Reverse Tilt Mirrors . . . . . . . . . . . . . . 45
Ride Control Systems Enhanced TractionSystem (ETS) . . . . . . . . . . . . . . . 242
Roads Driving, Wet . . . . . . . . . . . . . . . . . . 196

GMC Sierra/Sierra Denali Owner Manual (GMNA-Localizing-U.S./Canada/-
Mexico-13337776) - 2020 - CRC - 4/4/19
Index 497
Roadside AssistanceProgram . . . . . . . . . . . . . . . . . . . . . . . 467
Roof Sunroof . . . . . . . . . . . . . . . . . . . . . . . . . 51
Rotation, Tires . . . . . . . . . . . . . . . . . . 396
Routing, Engine Drive Belt . . . . . . 462
Running the Vehicle While Parked . . . . . . . . . . . . . . . . . . . . . . . . 220
S
Safety Defects ReportingCanadian Government . . . . . . . . 473
General Motors . . . . . . . . . . . . . . . 474
U.S. Government . . . . . . . . . . . . . 473
Safety Locks . . . . . . . . . . . . . . . . . . . . . 27
Safety System Check . . . . . . . . . . . . 71
Scheduling Appointments . . . . . . . 468
Seat Belts . . . . . . . . . . . . . . . . . . . . . . . 65 Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Extender . . . . . . . . . . . . . . . . . . . . . . . . 71
How to Wear Seat BeltsProperly . . . . . . . . . . . . . . . . . . . . . . . 66
Lap-Shoulder Belt . . . . . . . . . . . . . . 68
Reminders . . . . . . . . . . . . . . . . . . . . 136
Replacing after a Crash . . . . . . . . 72
Use During Pregnancy . . . . . . . . . . 70
Seats Adjustment, Front . . . . . . . . . . . . . . . 55 Seats (cont'd)
Center Seat . . . . . . . . . . . . . . . . . . . . 56
Head Restraints . . . . . . . . . . . . . . . . 54
Heated and Ventilated Front . . . . 61
Heated, Rear . . . . . . . . . . . . . . . . . . . 64
Lumbar Adjustment, Front . . . . . . 57
Memory . . . . . . . . . . . . . . . . . . . . . . . . . 59
Power Adjustment, Front . . . . . . . 56
Rear . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Reclining Seatbacks . . . . . . . . . . . . 57
Underseat Storage . . . . . . . . . . . .114
Securing Child Restraints . . . . . . . . . . .105, 108, 109
Security
Light . . . . . . . . . . . . . . . . . . . . . . . . . . 147
OnStar . . . . . . . . . . . . . . . . . . . . . . . 479
Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . 37
Vehicle Alarm . . . . . . . . . . . . . . . . . . . 37
Service . . . . . . . . . . . . . . . . . . . . . . . . . 184 Accessories andModifications . . . . . . . . . . . . . . . . 329
Climate Control System . . . . . . . 177
Doing Your Own Work . . . . . . . . 330
Maintenance Records . . . . . . . . 457
Maintenance, General Information . . . . . . . . . . . . . . . . . . 440
Parts Identification . . . . . . . . . . . . 458
Scheduling Appointments . . . . . 468 Service Electric Parking
Brake Light . . . . . . . . . . . . . . . . . . . . 141
Services Special Application . . . . . . . . . . . 449
Servicing the Airbag . . . . . . . . . . . . . 83
Shift Lock Control Function Check, Automatic
Transmission . . . . . . . . . . . . . . . . . . 363
Shifting Into Park . . . . . . . . . . . . . . . . . . . . . . 217
Out of Park . . . . . . . . . . . . . . . . . . . 218
Side Blind Zone Alert (SBZA) . . . 274
Signals, Turn and Lane-Change . . . . . . . . . . . . . . . . . 170
Snow Plow . . . . . . . . . . . . . . . . . . . . . 323
Special Application Services . . . . 449
Specifications and Capacities . . . . . . . . . . . . . . . . . . . . . 459
Speedometer . . . . . . . . . . . . . . . . . . . 131
Start Assist, Hill . . . . . . . . . . . . . . . . . 235
Start Vehicle, Remote . . . . . . . . . . . 24
Starter Switch Check . . . . . . . . . . . 363
Starting the Engine . . . . . . . . . . . . . 212
Steering . . . . . . . . . . . . . . . . . . . . . . . . 188 Fluid, Power . . . . . . . . . . . . . . . . . . 354
Heated Wheel . . . . . . . . . . . . . . . . 120
Wheel Adjustment . . . . . . . . . . . . .119
Wheel Controls . . . . . . . . . . . . . . . 120