GMC SIERRA DENALI 2018 Owners Manual

GMC Sierra/Sierra Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-11349177) - 2018 - CRC - 10/17/17
460 Technical Data
Technical Data Vehicle Identification Vehicle Identification
Number (VIN) . . . . . . . . . . . . . . . 460
Service Parts Identification
Label . . . . . . . . . . . . . . . . . . . . . . . . 460
Vehicle Data Capacities and
Specifications . . . . . . . . . . . . . . . 461
Engine Drive Belt Routing . . . . 464
Vehicle Identification Vehicle Identification
Number (VIN)
This legal identifier is in the front
corner of the instrument panel, on
the driver side of the vehicle. It can
be seen through the windshield from
outside. The Vehicle Identification
Number (VIN) also appears on the
Vehicle Certification and Service
Parts labels and certificates of title
and registration.
Engine Identification
The eighth character in the VIN is
the engine code. This code
identifies the vehicle's engine,
specifications, and replacement parts. See “ Engine Specifications ”
under Capacities and Specifications
0 461 for the vehicle's engine code.
Service Parts
Identification Label There may be a label on the inside
of the glove box that contains the
following information:
.
Vehicle Identification
Number (VIN)
.
Model designation
.
Paint information
.
Production options and special
equipment
If there is no label, there is a
barcode on the certification label on
the center (B) pillar to scan for this
same information.

GMC Sierra/Sierra Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-11349177) - 2018 - CRC - 10/17/17
Technical Data 461
Vehicle Data Capacities and Specifications The following approximate capacities are given in metric and English conversions. See Recommended Fluids and
Lubricants 0 456 .
If the vehicle has a diesel engine, see the Duramax diesel supplement.
Application Capacities
Metric English
Air Conditioning Refrigerant For the air conditioning system refrigerant type and
charge amount, see the refrigerant label under the
hood. See your dealer for more information.
Cooling System
4.3L V6 1500 Series 15.1 L 15.9 qt
5.3L V8 1500 Series (L83) 16.0 L 16.9 qt
6.0L V8 2500 Series and 3500 Series 16.1 L 17.0 qt
6.2L V8 1500 Series 15.7 L 16.6 qt
Engine Oil with Filter
4.3L V6 5.7 L 6.0 qt
5.3L V8; 6.2L V8 7.6 L 8.0 qt
6.0L V8 5.7 L 6.0 qt

GMC Sierra/Sierra Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-11349177) - 2018 - CRC - 10/17/17
462 Technical Data Application Capacities
Metric English
Fuel Tank
1500 Series Standard and Short Box 98.4 L 26.0 gal
1500 Series Long Box 128.7 L 34.0 gal
2500 Series and 3500 Series Standard Box 136.3 L 36.0 gal
2500 Series and 3500 Series Long Box 136.3 L 36.0 gal
3500 Series Chassis Cab 240.4 L 63.5 gal
3500 Chassis Cab – Front Tank 89.0 L 23.5 gal
3500 Chassis Cab – Rear Tank (if equipped) 151.4 L 40.0 gal
Transfer Case Fluid 1.5 L 1.6 qt
Wheel Nut Torque 190 Y 140 lb ft
All capacities are approximate. When adding, be sure to fill to the approximate level, as recommended in this
manual. Recheck fluid level after filling.

GMC Sierra/Sierra Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-11349177) - 2018 - CRC - 10/17/17
Technical Data 463Engine SpecificationsEngine VIN Code Spark Plug Gap
4.3L V6 (LV3) H 0.95 – 1.10 mm (0.037 –
0.043 in)
4.3L V6 (LV1) P 0.95 – 1.10 mm (0.037 –
0.043 in)
5.3L V8 (L83) C 0.95 – 1.10 mm (0.037 –
0.043 in)
6.0L V8 (L96) G 0.95 – 1.10 mm (0.037 –
0.043 in)
6.2L V8 (L86) J 0.95 – 1.10 mm (0.037 –
0.043 in)

GMC Sierra/Sierra Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-11349177) - 2018 - CRC - 10/17/17
464 Technical Data
Engine Drive Belt Routing
V6 Engines
5.3L V8 Engines 6.0L V8 Engine 6.2L V8 Engines
If the vehicle has a diesel engine,
see the Duramax diesel
supplement.

GMC Sierra/Sierra Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-11349177) - 2018 - CRC - 10/17/17
Customer Information 465
Customer
Information Customer Information Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . 465
Customer Assistance
Offices . . . . . . . . . . . . . . . . . . . . . . 467
Customer Assistance for Text
Telephone (TTY) Users . . . . . 468
Online Owner Center . . . . . . . . . 468
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . 469
Roadside Assistance
Program . . . . . . . . . . . . . . . . . . . . 469
Scheduling Service
Appointments . . . . . . . . . . . . . . . 471
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . 471
Collision Damage Repair . . . . . 472
Service Publications Ordering
Information . . . . . . . . . . . . . . . . . . 474
Radio Frequency
Statement . . . . . . . . . . . . . . . . . . . 475 Reporting Safety Defects Reporting Safety Defects to
the United States
Government . . . . . . . . . . . . . . . . . 476
Reporting Safety Defects to
the Canadian
Government . . . . . . . . . . . . . . . . . 476
Reporting Safety Defects to
General Motors . . . . . . . . . . . . . 477
Vehicle Data Recording and
Privacy Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . . . 477
Event Data Recorders . . . . . . . . 477
OnStar . . . . . . . . . . . . . . . . . . . . . . . 478
Infotainment System . . . . . . . . . . 478 Customer Information Customer Satisfaction
Procedure Your satisfaction and goodwill are
important to your dealer and to
GMC. Normally, any concerns with
the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
STEP TWO : If after contacting a
member of dealership management,
it appears your concern cannot be

GMC Sierra/Sierra Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-11349177) - 2018 - CRC - 10/17/17
466 Customer Information resolved by your dealership without
further help, in the U.S., call
1-800-462-8782. In Canada, call
General Motors of Canada
Customer Care Centre at
1-800-263-3777 (English),
or 1-800-263-7854 (French).
We encourage you to call the
toll-free number in order to give your
inquiry prompt attention. Have the
following information available to
give the Customer Assistance
representative:
.
Vehicle Identification
Number (VIN). This is available
from the vehicle registration or
title, or the plate at the top left of
the instrument panel and visible
through the windshield.
.
Dealership name and location.
.
Vehicle delivery date and
present mileage.
When contacting GMC, remember
that your concern will likely be
resolved at a dealer's facility. That is
why we suggest following Step One
first. STEP THREE — U.S. Owners :
Both General Motors and your
dealer are committed to making
sure you are completely satisfied
with your new vehicle. However,
if you continue to remain unsatisfied
after following the procedure
outlined in Steps One and Two, you
can file with the Better Business
Bureau (BBB) Auto Line Program to
enforce your rights.
The BBB Auto Line Program is an
out-of-court program administered
by the Council of Better Business
Bureaus to settle automotive
disputes regarding vehicle repairs or
the interpretation of the New Vehicle
Limited Warranty. Although you may
be required to resort to this informal
dispute resolution program prior to
filing a court action, use of the
program is free of charge and your
case will generally be heard within
40 days. If you do not agree with the
decision given in your case, you
may reject it and proceed with any
other venue for relief available
to you. You may contact the BBB Auto Line
Program using the toll-free
telephone number or write them at
the following address:
BBB Auto Line Program
Council of Better Business Bureaus,
Inc.
3033 Wilson Blvd.
Suite 600
Arlington, VA 22201
Telephone: 1-800-955-5100
http://www.bbb.org/council/
programs-services/
dispute-handling-and-resolution/
bbb-auto-line
This program is available in all
50 states and the District of
Columbia. Eligibility is limited by
vehicle age, mileage, and other
factors. General Motors reserves
the right to change eligibility
limitations and/or discontinue its
participation in this program.

GMC Sierra/Sierra Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-11349177) - 2018 - CRC - 10/17/17
Customer Information 467STEP THREE — Canadian
Owners : In the event that you do
not feel your concerns have been
addressed after following the
procedure outlined in Steps One
and Two, General Motors of Canada
Company wants you to be aware of
its participation in a no-charge
Mediation/Arbitration Program.
General Motors of Canada
Company has committed to binding
arbitration of owner disputes
involving factory-related vehicle
service claims. The program
provides for the review of the facts
involved by an impartial third party
arbiter, and may include an informal
hearing before the arbiter. The
program is designed so that the
entire dispute settlement process,
from the time you file your complaint
to the final decision, should be
completed in about 70 days. We
believe our impartial program offers
advantages over courts in most
jurisdictions because it is informal,
quick, and free of charge. For further information concerning
eligibility in the Canadian Motor
Vehicle Arbitration Plan (CAMVAP),
call toll-free 1-800-207-0685, or call
the General Motors Customer Care
Centre, 1-800-263-3777 (English),
1-800-263-7854 (French),
or write to:
Mediation/Arbitration Program
c/o Customer Care Centre
General Motors of Canada
Company
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Your inquiry should be accompanied
by the Vehicle Identification
Number (VIN).
Customer Assistance
Offices GMC encourages customers to call
the toll-free number for assistance.
However, if a customer wishes to
write or e-mail GMC, the letter
should be addressed to: United States and Puerto Rico GMC Customer Assistance Center
P.O. Box 33172
Detroit, MI 48232-5172
www.GMC.com
1-800-GMC-8782 (1-800-462-8782)
1-888-889-2438 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-888-881-3302
From U.S. Virgin Islands:
1-800-496-9994
Canada General Motors of Canada
Company
Customer Care Centre,
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gmc.ca
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text
Telephone Devices (TTYs))
Roadside Assistance:
1-800-268-6800

GMC Sierra/Sierra Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-11349177) - 2018 - CRC - 10/17/17
468 Customer Information Overseas Please contact the local General
Motors Business Unit.
Customer Assistance for
Text Telephone (TTY)
Users To assist customers who are deaf,
hard of hearing, or speech-impaired
and who use Text Telephones
(TTYs), GMC has TTY equipment
available at its Customer Assistance
Center. Any TTY user in the U.S.
can communicate with GMC by
dialing: 1-888-889-2438. TTY users
in Canada can dial 1-800-263-3830.
Online Owner Center Online Owner Experience
(U.S.) my.gmc.com
The GMC online owner experience
is a one-stop resource that allows
interaction with GMC and keeps
important vehicle-specific
information in one place. Membership Benefits
E : Download owner ’ s manuals
and view vehicle-specific how-to
videos.
G : View maintenance schedules,
alerts, and OnStar onboard vehicle
diagnostic information. Schedule
service appointments.
I : View and print dealer-recorded
service records and self-recorded
service records.
D : Select a dealer and view
locations, maps, phone numbers,
and hours.
r : Track your vehicle ’ s warranty
information.
J : View active recalls by Vehicle
Identification Number (VIN). See
Vehicle Identification Number (VIN)
0 460 .
H : View GM Card, SiriusXM
Satellite radio (if equipped), and
OnStar account information (if
equipped).
F : Chat live with online help
representatives. See my.gmc.com to register your
vehicle.
GMC Centre (Canada) gmc.ca Take a trip to the GMC Centre:
.
Chat live with online help
representatives.
.
Use the Vehicle Tools section.
.
Access third party enthusiast
sites and social media networks.
.
Locate resources such as
lease-end, financing, and
warranty information.
.
Retrieve your favorite articles,
quizzes, tips, and multimedia
galleries organized into the
Features and Auto Care
Sections.
.
Download the owner ’ s manual
for your vehicle, quickly and
easily.
.
Find the GMC-recommended
maintenance services for your
vehicle.

GMC Sierra/Sierra Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-11349177) - 2018 - CRC - 10/17/17
Customer Information 469
GM Mobility
Reimbursement Program
This program is available to
qualified applicants for cost
reimbursement, up to certain limits,
of eligible aftermarket adaptive
equipment required for the vehicle,
such as hand controls or a
wheelchair/scooter lift for the
vehicle.
To learn about the GM Mobility
program, see www.gmmobility.com
or call the GM Mobility Assistance
Center at 1-800-323-9935. Text
Telephone (TTY) users, call
1-800-833-9935.
General Motors of Canada also has
a Mobility program. See www.gm.ca
or call 1-800-GM-DRIVE
(800-463-7483) for details. TTY
users call 1-800-263-3830. Roadside Assistance
Program For U.S.-purchased vehicles, call
1-888-881-3302; (Text Telephone
(TTY): 1-888-889-2438).
For Canadian-purchased vehicles,
call 1-800-268-6800.
Service is available 24 hours a day,
365 days a year.
Calling for Assistance When calling Roadside Assistance,
have the following information
ready:
.
Your name, home address, and
home telephone number
.
Telephone number of your
location
.
Location of the vehicle
.
Model, year, color, and license
plate number of the vehicle
.
Odometer reading, Vehicle
Identification Number (VIN), and
delivery date of the vehicle
.
Description of the problem Coverage Services are provided for the
duration of the vehicle's powertrain
warranty.
In the U.S., anyone driving the
vehicle is covered. In Canada, a
person driving the vehicle without
permission from the owner is not
covered.
Roadside Assistance is not a part of
the New Vehicle Limited Warranty.
General Motors North America and
GMC reserve the right to make any
changes or discontinue the
Roadside Assistance program at
any time without notification.
General Motors North America and
GMC reserve the right to limit
services or payment to an owner or
driver if they decide the claims are
made too often, or the same type of
claim is made many times.
Services Provided
.
Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station.