service schedule GMC SIERRA DENALI 2020 Owner's Manual

GMC Sierra/Sierra Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-13337776) - 2020 - CRC - 8/27/19
Customer Information 465
Customer Assistance for
Text Telephone (TTY)
Users
To assist customers who are deaf,
hard of hearing, or speech-impaired
and who use Text Telephones
(TTYs), GMC has TTY equipment
available at its Customer Assistance
Center. Any TTY user in the U.S.
can communicate with GMC by
dialing: 1-888-889-2438. TTY users
in Canada can dial 1-800-263-3830.
Online Owner Center
Online Owner Experience
(U.S.) my.gmc.com
The GMC online owner experience
allows access to videos, articles,
and vehicle health specific to your
GMC as well as your OnStar
Account information all in one place.
Membership Benefits
E:Download owner ’s manuals
and view vehicle-specific how-to
videos.
G: View maintenance schedules,
alerts, and Vehicle Diagnostic
Information. Schedule service
appointments.
I: View and print dealer-recorded
service records and self-recorded
service records.
D: Select a dealer and view
locations, maps, phone numbers,
and hours.
r: Track your vehicle’s warranty
information.
J: View active recalls by Vehicle
Identification Number (VIN). See
Vehicle Identification Number (VIN)
0 457.
H:Compare and shop for GMC
and OnStar plans and Services.
View GM Card and SiriusXM
information (if equipped).
F: Chat live with online help
representatives.
See my.gmc.com to register your
vehicle.
GMC Owner Centre (Canada)
mygmccanada.ca
Visit the GMC Owner Centre at
mygmccanada.ca (English) or
my.gmccanada.ca (French) to
access similar benefits to the
U.S. site.
GM Mobility
Reimbursement Program
This program is available to
qualified applicants for cost
reimbursement, up to certain limits,
of eligible aftermarket adaptive
equipment required for the vehicle,
such as hand controls or a
wheelchair/scooter lift for the
vehicle.
To learn about the GM Mobility
program, see www.gmmobility.com
or call the GM Mobility Assistance

GMC Sierra/Sierra Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-13337776) - 2020 - CRC - 8/27/19
Customer Information 467
responsibility for the repair or
replacement of the tire if it is not
covered by the warranty.
. Battery Jump Start: Service to
jump start a dead battery.
. Trip Interruption Benefits and
Assistance: If your trip is
interrupted due to a warranty
event, incidental expenses may
be reimbursed within the
Powertrain warranty period.
Items considered are reasonable
and customary hotel, meals,
rental car, or a vehicle being
delivered back to the customer,
up to 500 miles.
Services Not Included in
Roadside Assistance
. Impound towing caused by
violation of any laws
. Legal fines
. Mounting, dismounting,
or changing of snow tires,
chains, or other traction devices
Service is not provided if a vehicle
is in an area that is not accessible
to the service vehicle or is not a regularly traveled or maintained
public road, which includes ice and
winter roads. Off-road use is not
covered.
Services Specific to
Canadian-Purchased Vehicles
.
Fuel Delivery: Reimbursement
is up to 7 L. Diesel fuel delivery
may be restricted. Propane and
other fuels are not provided
through this service.
. Lock-Out Service: Vehicle
registration is required.
. Trip Interruption Benefits and
Assistance: Must be over
150 km from where your trip was
started to qualify.
Pre-authorization, original
detailed receipts, and a copy of
the repair orders are required.
Once authorization has been
received, the Roadside
Assistance advisor will help to
make arrangements and explain
how to receive payment.
. Alternative Service: If
assistance cannot be provided
right away, the Roadside Assistance advisor may give
permission to get local
emergency road service. You will
receive payment, up to $100,
after sending the original receipt
to Roadside Assistance.
Mechanical failures may be
covered, however any cost for
parts and labor for repairs not
covered by the warranty are the
owner
’s responsibility.
Scheduling Service
Appointments
When the vehicle requires warranty
service, contact your dealer and
request an appointment. By
scheduling a service appointment
and advising the service consultant
of your transportation needs, your
dealer can help minimize your
inconvenience.
If the vehicle cannot be scheduled
into the service department
immediately, keep driving it until it
can be scheduled for service,
unless, of course, the problem is

GMC Sierra/Sierra Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-13337776) - 2020 - CRC - 8/27/19
Customer Information 471
original GM parts. Remember,
recycled parts will not be covered by
the GM vehicle warranty.
Insurance pays the bill for the repair,
but you must live with the repair.
Depending on your policy limits,
your insurance company may
initially value the repair using
aftermarket parts. Discuss this with
the repair professional, and insist on
Genuine GM parts. Remember,
if the vehicle is leased, you may be
obligated to have the vehicle
repaired with Genuine GM parts,
even if your insurance coverage
does not pay the full cost.
If another party's insurance
company is paying for the repairs,
you are not obligated to accept a
repair valuation based on that
insurance company's collision policy
repair limits, as you have no
contractual limits with that company.
In such cases, you can have control
of the repair and parts choices as
long as the cost stays within
reasonable limits.Publication Ordering
Information
Service Manuals
Service manuals have the diagnosis
and repair information on the
engine, transmission, axle,
suspension, brakes, electrical
system, steering system, body, etc.
Customer Literature
Owner’s manuals are written
specifically for owners and are
intended to provide basic
operational information about the
vehicle. The owner ’s manual
includes the Maintenance Schedule
for all models.
Customer literature publications
available for purchase include
owner ’s manuals, warranty
manuals, infotainment manuals, and
portfolios. Portfolios include an
owner ’s manual, warranty manual,
infotainment manual, if applicable,
and zip lock bag or pouch.
Current and Past Models
Service manuals and customer
literature are available for many
current and past model year GM
vehicles.
To order, call 1-800-551-4123
Monday–Friday, 8:00 a.m.–6:00 p.m.
eastern time
For credit card orders only (VISA,
MasterCard, or Discover), see
Helm, Inc. at: www.helminc.com.
To order by mail, write to:
Helm, Incorporated
Attention: Customer Service
47911 Halyard Drive
Plymouth, MI 48170
Make checks payable in U.S. funds.

GMC Sierra/Sierra Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-13337776) - 2020 - CRC - 8/27/19
486 Connected Services
vehicles, the SSID and
password can be changed in
the Wi-Fi Hotspot menu.
After initial set-up, your vehicle’s
Wi-Fi hotspot will connect
automatically to your mobile
devices. Manage data usage by
turning Wi-Fi on or off on your
mobile device, using the myGMC
mobile app, or by contacting an
OnStar Advisor. On some vehicles,
Wi-Fi can also be managed from the
Wi-Fi Hotspot menu.
MyGMC Mobile App (If Available)
Download the myGMC mobile app
to compatible Apple and Android
smartphones. GMC users can
access the following services from a
smartphone:
. Remotely start/stop the vehicle,
if factory-equipped.
. Lock/unlock doors, if equipped
with automatic locks.
. Activate the horn and lamps. .
Check the vehicle’s fuel level, oil
life, or tire pressure,
if factory-equipped with the Tire
Pressure Monitor System.
. Send destinations to the vehicle.
. Locate the vehicle on a map
(U.S. market only).
. Turn the vehicle's Wi-Fi hotspot
on/off, manage settings, and
monitor data consumption,
if equipped.
. Locate a dealer and schedule
service.
. Request roadside assistance.
. Set a parking reminder with pin
drop, take a photo, make a note,
and set a timer.
. Connect with GMC on social
media.
Features are subject to change. For
myGMC mobile app information and
compatibility, see my.gmc.com.
An active OnStar or connected
service plan may be required.
A compatible device,
factory-installed remote start, and power locks are required. Data rates
apply. See www.onstar.com for
details and system limitations.
Remote Services
Contact an OnStar Advisor to
unlock the doors or sound the horn
and flash the lamps.
Marketplace
OnStar Advisors can provide offers
from restaurants and retailers on
your route, help locate hotels,
or book a room. These services
vary by market.
Diagnostics
By monitoring and reporting on the
vehicle's key systems, OnStar
Advanced Diagnostics, if equipped,
provides a way to keep up on
maintenance. Capabilities vary by
model. See www.onstar.com for
details and system limitations.
Features are subject to change. For
updates on feature capabilities, see
my.gmc.com. Message and data
rates may apply.

GMC Sierra/Sierra Denali Owner Manual (GMNA-Localizing-U.S./Canada/-
Mexico-13337776) - 2020 - CRC - 8/27/19
Index 493
Lamps (cont'd)On Reminder . . . . . . . . . . . . . . . . . 146
Reading . . . . . . . . . . . . . . . . . . . . . . 173
Lane Change Alert (LCA) . . . . . . . 274
Lane Departure
Warning (LDW) . . . . . . . . . . . . . . . . 276
Lane Departure Warning Light . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Lane Keep Assist (LKA) . . . . . . . . 278
Lane Keep Assist Light . . . . . . . . . 142
Lap-Shoulder Belt . . . . . . . . . . . . . . . 67
LATCH System
Replacing Parts after aCrash . . . . . . . . . . . . . . . . . . . . . . . 104
LATCH, Lower Anchors and Tethers for Children . . . . . . . . . . . . 91
LED Lighting . . . . . . . . . . . . . . . . . . . . 367
Lighting Entry . . . . . . . . . . . . . . . . . . . . . . . . . 173
Exit . . . . . . . . . . . . . . . . . . . . . . . . . . . 173
Illumination Control . . . . . . . . . . . 172
LED . . . . . . . . . . . . . . . . . . . . . . . . . . 367
Task . . . . . . . . . . . . . . . . . . . . . . . . . . 171
Lights Airbag Readiness . . . . . . . . . . . . . 135
Antilock Brake System(ABS) Warning . . . . . . . . . . . . . . 140
Brake System Warning . . . . . . . 139 Lights (cont'd)
Charging System . . . . . . . . . . . . . 137
Check Engine (Malfunction
Indicator) . . . . . . . . . . . . . . . . . . . . 137
Cruise Control . . . . . . . . . . . . . . . . 146
Door Ajar . . . . . . . . . . . . . . . . . . . . . 147
Driver Mode Control . . . . . . . . . . 144
Electric Parking Brake . . . . . . . . 140
Electronic Stability Control (ESC), Off . . . . . . . . . . . . . . . . . . . 143
Engine Coolant Temperature Warning . . . . . . . 144
Engine Oil Pressure . . . . . . . . . . 145
Flash-to-Pass . . . . . . . . . . . . . . . . . 168
Four-Wheel-Drive . . . . . . . . . . . . . 141
Front Fog Lamp . . . . . . . . . . . . . . 146
High-Beam On . . . . . . . . . . . . . . . . 146
High/Low Beam Changer . . . . . 167
Hill Descent Control . . . . . . . . . . 141
Lane Departure Warning . . . . . . 141
Lane Keep Assist . . . . . . . . . . . . . 142
Low Fuel Warning . . . . . . . . . . . . 145
Seat Belt Reminders . . . . . . . . . . 135
Security . . . . . . . . . . . . . . . . . . . . . . 146
Service Electric Parking Brake . . . . . . . . . . . . . . . . . . . . . . . 140
Tire Pressure . . . . . . . . . . . . . . . . . 144
Tow/Haul Mode . . . . . . . . . . . . . . . 141 Lights (cont'd)
Traction Off . . . . . . . . . . . . . . . . . . . 142
Limited-Slip Differential . . . . . . . . . 242
Lock Steering Column . . . . . . . . . . . . . . . . 37
Locking Rear Axle . . . . . . . . . . . . . . 242
Locks Automatic Door . . . . . . . . . . . . . . . . . 27
Delayed Locking . . . . . . . . . . . . . . . . 27
Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Lockout Protection . . . . . . . . . . . . . . 28
Power Door . . . . . . . . . . . . . . . . . . . . . 27
Safety . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Loss of Control . . . . . . . . . . . . . . . . . 190
Low Fuel Warning Light . . . . . . . . . 145
Low-Profile Tires . . . . . . . . . . . . . . . . 380
Lower Anchors and Tethers for Children (LATCH
System) . . . . . . . . . . . . . . . . . . . . . . . . 91
Lumbar Adjustment . . . . . . . . . . . . . . 56 Front Seats . . . . . . . . . . . . . . . . . . . . . 56
M
MaintenanceRecords . . . . . . . . . . . . . . . . . . . . . . 456
Maintenance and Care Additional . . . . . . . . . . . . . . . . . . . . . 449
Maintenance Schedule . . . . . . . . . 441

GMC Sierra/Sierra Denali Owner Manual (GMNA-Localizing-U.S./Canada/-
Mexico-13337776) - 2020 - CRC - 8/27/19
494 Index
Maintenance Schedule (cont'd)Recommended Fluids and
Lubricants . . . . . . . . . . . . . . . . . . . 452
Transfer Case . . . . . . . . . . . . . . . . 227
Malfunction Indicator Lamp . . . . . 137
Manual Mirrors . . . . . . . . . . . . . . . . . . 39
Manual Mode . . . . . . . . . . . . . . . . . . . 224
Manual Windows . . . . . . . . . . . . . . . . 47
Memory Seats . . . . . . . . . . . . . . . . . . . 58
Messages Engine Power . . . . . . . . . . . . . . . . 155
Vehicle . . . . . . . . . . . . . . . . . . . . . . . 155
Vehicle Speed . . . . . . . . . . . . . . . . 156
Mirror
Rear Camera . . . . . . . . . . . . . . . . . . . 45
Mirrors Automatic Dimming . . . . . . . . . . . . . 43
Automatic DimmingRearview . . . . . . . . . . . . . . . . . . . . . . 44
Blind Spot . . . . . . . . . . . . . . . . . . . . . . 43
Convex . . . . . . . . . . . . . . . . . . . . . . . . . 39
Folding . . . . . . . . . . . . . . . . . . . . . . . . . 42
Heated . . . . . . . . . . . . . . . . . . . . . . . . . 43
Manual . . . . . . . . . . . . . . . . . . . . . . . . . 39
Manual Rearview . . . . . . . . . . . . . . . 44
Power . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Tilt in Reverse . . . . . . . . . . . . . . . . . . 44
Trailer Tow . . . . . . . . . . . . . . . . . . . . . . 40 Mirrors, Interior Rearview . . . . . . . . 44
Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . 238
Driver Control . . . . . . . . . . . . . . . . . 238
Monitor System, Tire Pressure . . . . . . . . . . . . . . . . . . . . . . 389
N
NavigationConnected Services . . . . . . . . . . 484
New Vehicle Break-In . . . . . . . . . . . 208
Noise Control System . . . . . . . . . . 362
O
Odometer . . . . . . . . . . . . . . . . . . . . . . . 131 Trip . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Off-Road . . . . . . . . . . . . . . . . . . . . . . . 191 Driving . . . . . . . . . . . . . . . . . . . . . . . . 191
Recovery . . . . . . . . . . . . . . . . . . . . . 190
Oil Engine . . . . . . . . . . . . . . . . . . . . . . . . 339
Engine Oil Life System . . . . . . . 341
Engine Oil Pressure Gauge . . . 132
Pressure Light . . . . . . . . . . . . . . . . 145
Older Children, Restraints . . . . . . . 84
Online Owner Center . . . . . . . . . . . 465
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . 475
OnStar Additional Information . . . . . . . . . . . . . . . . . . . . 478
OnStar Emergency . . . . . . . . . . . . . 477 OnStar Overview . . . . . . . . . . . . . . . 476
OnStar Security . . . . . . . . . . . . . . . . 478
Operating Mode
Overheated EngineProtection . . . . . . . . . . . . . . . . . . . 352
Operation Fog Lamps . . . . . . . . . . . . . . . . . . . 170
Outlets Power . . . . . . . . . . . . . . . . . . . . . . . . 121
Overheated Engine Protection Operating Mode . . . . 352
Overheating, Engine . . . . . . . . . . . . 351
Overview Instrument Panel . . . . . . . . . . . . . . . . 5
P
ParkShifting Out of . . . . . . . . . . . . . . . . 218
Park Assist . . . . . . . . . . . . . . . . . . . . . 257
Parking Brake and P (Park)
Mechanism Check . . . . . . . . . . 364
Extended . . . . . . . . . . . . . . . . . . . . . 219
Over Things That Burn . . . . . . . 219
Parking or Backing Assistance Systems . . . . . . . . . . 257
Passenger Airbag Status Indicator . . . . . . . . . . . . . . . . . . . . . . 136