esp GMC SONOMA 2000 Owner's Guide

6-50 Uniform Tire Quality Grading
Quality grades can be found where applicable on the
tire sidewall between tread shoulder and maximum
section width. For example:
Treadwear 200 Traction AA Temperature A
The following information relates to the system
developed by the United States National Highway
Traffic Safety Administration, which grades tires by
treadwear, traction and temperature performance.
(This applies only to vehicles sold in the United States.)
The grades are molded on the sidewalls of most
passenger car tires. The Uniform Tire Quality Grading
system does not apply to deep tread, winter
-type snow
tires, space saver or temporary use spare tires, tires with
nominal rim diameters of 10 to 20 inches (25 to 30 cm),
or to some limited
-production tires.
While the tires available on General Motors passenger
cars and light trucks may vary with respect to these
grades, they must also conform to Federal safety
requirements and additional General Motors Tire
Performance Criteria (TPC) standards.Treadwear
The treadwear grade is a comparative rating based on
the wear rate of the tire when tested under controlled
conditions on a specified government test course. For
example, a tire graded 150 would wear one and a half
(1 1/2) times as well on the government course as a tire
graded 100. The relative performance of tires depends
upon the actual conditions of their use, however, and
may depart significantly from the norm due to variations
in driving habits, service practices and differences in
road characteristics and climate.
Traction
-- AA, A, B, C
The traction grades, from highest to lowest, are AA,
A, B, and C. Those grades represent the tire's ability to
stop on wet pavement as measured under controlled
conditions on specified government test surfaces of
asphalt and concrete. A tire marked C may have poor
traction performance. Warning: The traction grade
assigned to this tire is based on straight
-ahead braking
traction tests, and does not include acceleration,
cornering, hydroplaning, or peak traction characteristics.

6-51
Temperature -- A, B, C
The temperature grades are A (the highest), B, and C,
representing the tire's resistance to the generation of
heat and its ability to dissipate heat when tested under
controlled conditions on a specified indoor laboratory
test wheel. Sustained high temperature can cause the
material of the tire to degenerate and reduce tire life, and
excessive temperature can lead to sudden tire failure.
The grade C corresponds to a level of performance
which all passenger car tires must meet under the
Federal Motor Vehicle Safety Standard No. 109. Grades
B and A represent higher levels of performance on the
laboratory test wheel than the minimum required by law.
Warning: The temperature grade for this tire is
established for a tire that is properly inflated and
not overloaded. Excessive speed, underinflation, or
excessive loading, either separately or in combination,
can cause heat buildup and possible tire failure.
Wheel Alignment and Tire Balance
The wheels on your vehicle were aligned and balanced
carefully at the factory to give you the longest tire life
and best overall performance.Scheduled wheel alignment and wheel balancing are
not needed. However, if you notice unusual tire wear
or your vehicle pulling one way or the other, the
alignment may need to be reset. If you notice your
vehicle vibrating when driving on a smooth road,
your wheels may need to be rebalanced.
Wheel Replacement
Replace any wheel that is bent, cracked, or badly rusted
or corroded. If wheel nuts keep coming loose, the wheel,
wheel bolts and wheel nuts should be replaced. If the
wheel leaks air, replace it (except some aluminum
wheels, which can sometimes be repaired).
See your dealer if any of these conditions exist.
Your dealer will know the kind of wheel you need.
Each new wheel should have the same load
-carrying
capacity, diameter, width, offset and be mounted the
same way as the one it replaces.
If you need to replace any of your wheels, wheel bolts
or wheel nuts, replace them only with new GM original
equipment parts. This way, you will be sure to have the
right wheel, wheel bolts and wheel nuts for your vehicle.

6-60
GM Vehicle Care/Appearance Materials
PART NUMBERSIZEDESCRIPTIONUSAGE
99495423 in. x 25 in.Polishing Cloth ± Wax TreatedExterior polishing cloth
105017216 oz. (0.473 L)Tar and Road Oil RemoverRemoves tar, road oil and asphalt
105017316 oz. (0.473 L)Chrome Cleaner and PolishUse on chrome, stainless steel, nickel, copper and brass
105017416 oz. (0.473 L)White Sidewall Tire CleanerRemoves soil and black marks from whitewalls
105021432 oz. (0.946 L)Vinyl CleanerCleans vinyl tops, upholstery and convertible tops
105042723 oz. (0.680 L)Glass CleanerRemoves dirt, grime, smoke and fingerprints
1052918**8 oz. (0.237 L)Armor All
ProtectantProtects leather, wood, acrylics, Plexiglas
, plastic,
rubber and vinyl
105292516 oz. (0.473 L)Multi-Purpose Interior Clean-
erCleans carpets, seats, interior trim, door panels
and floor mats
105292916 oz. (0.473 L)Wheel CleanerSpray on and rinse with water
10529308 oz. (0.237 L)Capture Dry Spot RemoverAttracts, absorbs and removes soils on fabric
123457212.5 sq. ft.Synthetic ChamoisShines vehicle without scratching
1234572512 oz. (0.354 L)Silicone Tire ShineSpray on tire shine
12377964*16 oz. (0.473 L)Finish EnhancerRemoves dust, fingerprints and surface contaminants
12377966*16 oz. (0.473 L)Cleaner WaxRemoves light scratches and oxidation and protects finish
12377984*16 oz. (0.473 L)Surface CleanerRemoves contaminants, blemishes and swirl marks
See your General Motors Parts Department for these products. * For exterior use only.
See ªRecommended Fluids and Lubricantsº in the Index. ** Not recommended for use on instrument panels.

8-2
Customer Satisfaction ProcedureYour satisfaction and goodwill are important to your
dealer and to GMC. Normally, any concerns with the
sales transaction or the operation of your vehicle will be
resolved by your dealer's sales or service departments.
Sometimes, however, despite the best intentions of all
concerned, misunderstandings can occur. If your
concern has not been resolved to your satisfaction, the
following steps should be taken:
STEP ONE -- Discuss your concern with a member of
dealership management. Normally, concerns can be
quickly resolved at that level. If the matter has already
been reviewed with the sales, service or parts manager,
contact the owner of the dealership or the
general manager.

8-6
Roadside Assistance
GMC's Roadside Assistance provides stranded owners
with over
-the-phone roadside repairs, location of the
nearest GMC dealer or the following special services:
Flat Tire Change: Installation of spare tire will be
covered at no charge (customer is responsible for repair
or replacement of tire).Fuel Delivery: Delivery of enough fuel for the customer
to get to the nearest service station (up to $4.00) will
be covered.
Jump Start: No
-start situations which require a battery
jump start will be covered at no charge.
Lock Out: Replacement keys or locksmith service will
be covered at no charge if you are unable to gain entry
into your vehicle. Delivery of the replacement key will
be covered at no charge within 10 miles (16 km).
Emergency Towing Service: Towing to the nearest
GMC dealer for warranty related disablements will
be covered.
Deluxe Trip Routing: Custom
-made, computerized
highlighted maps using the most direct or scenic route
are provided free of charge. Maps include points of
interest and a list of GMC dealers along the route. Also
included is a list of hotels along the route that are
discounted through affiliation with ªQuest
International.º Trip Routing is available through
Roadside Assistance by calling 1
-800-GMC-8782
(462-8782). Please be prepared to provide your Vehicle
Identification Number (VIN). Allow five working days
for fulfillment.

8-9
Courtesy Rental Vehicle
When your vehicle is unavailable due to overnight
warranty repairs, your dealer may arrange to provide
you with a courtesy rental vehicle or reimburse you for a
rental vehicle you obtained, at actual cost, up to a
maximum of $30.00 per day supported by receipts.
This requires that you sign and complete a rental
agreement and meet state, local and rental vehicle
provider requirements. Requirements vary and may
include minimum age requirements, insurance coverage,
credit card, etc. You are responsible for fuel usage
charges and may also be responsible for taxes, levies,
usage fees, excessive mileage or rental usage beyond the
completion of the repair.
Generally it is not possible to provide a like
-vehicle as a
courtesy rental.
Additional Program Information
Courtesy Transportation is available during the
Bumper
-to-Bumper warranty coverage period,
but it is not part of the New Vehicle Limited Warranty.
A separate booklet entitled ªWarranty and Owner
Assistance Informationº furnished with each new
vehicle provides detailed warranty coverage information.Courtesy Transportation is available only at
participating dealers and all program options, such as
shuttle service, may not be available at every dealer.
Please contact your dealer for specific information about
availability. All Courtesy Transportation arrangements
will be administered by appropriate dealer personnel.
Canadian Vehicles: For warranty repairs during the
Complete Vehicle Coverage period of the General
Motors of Canada New Vehicle Limited Warranty,
alternative transportation may be available under the
Courtesy Transportation Program. Please consult your
dealer for details.
General Motors reserves the right to unilaterally modify,
change or discontinue Courtesy Transportation at any time
and to resolve all questions of claim eligibility pursuant to the
terms and conditions described herein at its sole discretion.
Warranty Information
Your vehicle comes with a separate warranty booklet
that contains detailed warranty information.