service GMC TERRAIN 2010 Owners Manual

12-8 Customer Information
.Trip Interruption Benefits and
Assistance:Must be over
250 kilometres from where
your trip was started to
qualify. General Motors of
Canada Limited requires
pre-authorization, original
detailed receipts, and a copy
of the repair orders. Once
authorization has been received,
the Roadside Assistance advisor
will help you make arrangements
and explain how to receive
payment.
.Alternative Service: If
assistance cannot be provided
right away, the Roadside
Assistance advisor may give
you permission to get local
emergency road service. You will
receive payment, up to $100,
after sending the original receipt
to Roadside Assistance.
Mechanical failures may be
covered, however any cost for
parts and labor for repairs not
covered by the warranty are the
owner responsibility.
Scheduling Service
Appointments
When your vehicle requires
warranty service, contact your
dealer/retailer and request an
appointment. By scheduling a
service appointment and advising
your service consultant of your
transportation needs, your dealer/
retailer can help minimize your
inconvenience.
If your vehicle cannot be scheduled
into the service department
immediately, keep driving it until it
can be scheduled for service,
unless, of course, the problem is
safety-related. If it is, please call
your dealership/retailer, let them
know this, and ask for instructions.
If the dealer/retailer requests you to
bring the vehicle for service, you are
urged to do so as early in the work
day as possible to allow for the
same day repair.
Courtesy Transportation
Program
To enhance your ownership
experience, we and our participating
dealers are proud to offer Courtesy
Transportation, a customer support
program for vehicles with the New
Vehicle Limited Warranty (Base
Warranty Coverage period in
Canada) and extended powertrain,
and hybrid specific warranty in both
the U.S. and Canada.
Several courtesy transportation
options are available to assist in
reducing your inconvenience when
warranty repairs are required.
Courtesy Transportation is not a
part of the New Vehicle Limited
Warranty. A separate booklet
entitled “Warranty and Owner
Assistance Information” furnished
with each new vehicle provides
detailed warranty coverage
information.

Customer Information 12-9
Transportation Options
Warranty service can generally be
completed while you wait. However,
if you are unable to wait, GM helps
to minimize your inconvenience by
providing several transportation
options. Depending on the
circumstances, your dealer can
offer you one of the following:
Shuttle Service
Shuttle service is the preferred
means of offering Courtesy
Transportation. Dealers may provide
you with shuttle service to get you
to your destination with minimal
interruption of your daily schedule.
This includes one‐way or round trip
shuttle service within reasonable
time and distance parameters of the
dealer's area.
Public Transportation or Fuel
Reimbursement
If your vehicle requires overnight
warranty repairs, and public
transportation is used instead of the
dealer's shuttle service, the expensemust be supported by original
receipts and can only be up to the
maximum amount allowed by GM
for shuttle service. In addition, for
U.S. customers, should you arrange
transportation through a friend or
relative, limited reimbursement for
reasonable fuel expenses may be
available. Claim amounts should
reflect actual costs and be
supported by original receipts. See
your dealer for information regarding
the allowance amounts for
reimbursement of fuel or other
transportation costs.
Courtesy Rental Vehicle
Your dealer may arrange to provide
you with a courtesy rental vehicle or
reimburse you for a rental vehicle
that you obtain if your vehicle is
kept for an overnight warranty
repair. Rental reimbursement will be
limited and must be supported by
original receipts. This requires that
you sign and complete a rental
agreement and meet state/
provincial, local, and rental vehicle
provider requirements.Requirements vary and may include
minimum age requirements,
insurance coverage, credit card, etc.
You are responsible for fuel usage
charges and may also be
responsible for taxes, levies, usage
fees, excessive mileage, or rental
usage beyond the completion of the
repair.
It may not be possible to provide a
like-vehicle as a courtesy rental.
Additional Program
Information
All program options, such as shuttle
service, may not be available at
every dealer. Please contact your
dealer for specific information
about availability. All Courtesy
Transportation arrangements will be
administered by appropriate dealer
personnel.
General Motors reserves the right to
unilaterally modify, change or
discontinue Courtesy Transportation
at any time and to resolve all

Customer Information 12-11
Insuring Your Vehicle
Protect your investment in your GM
vehicle with comprehensive and
collision insurance coverage. There
are significant differences in the
quality of coverage afforded by
various insurance policy terms.
Many insurance policies provide
reduced protection to your GM
vehicle by limiting compensation for
damage repairs by using
aftermarket collision parts. Some
insurance companies will not
specify aftermarket collision parts.
When purchasing insurance, we
recommend that you assure your
vehicle will be repaired with GM
original equipment collision parts.
If such insurance coverage is not
available from your current
insurance carrier, consider switching
to another insurance carrier.If your vehicle is leased, the leasing
company may require you to have
insurance that assures repairs with
Genuine GM Original Equipment
Manufacturer (OEM) parts or
Genuine Manufacturer replacement
parts. Read your lease carefully, as
you may be charged at the end of
your lease for poor quality repairs.
If a Crash Occurs
If there has been an injury, call
emergency services for help. Do not
leave the scene of a crash until all
matters have been taken care of.
Move the vehicle only if its position
puts you in danger, or you are
instructed to move it by a police
officer.
Give only the necessary information
to police and other parties involved
in the crash.
For emergency towing see
Roadside Assistance Program
on
page 12‑6. Gather the following information:
.Driver's name, address, phone
number
.Driver's license number
.Owner's name, address, phone
number
.Vehicle license plate
.Vehicle make, model and
model year
.Vehicle Identification
Number (VIN)
.Insurance company and policy
number
.General description of the
damage to the other vehicle
Choose a reputable repair facility
that uses quality replacement parts.
See “Collision Parts” earlier in this
section.
If the airbag has inflated, see What
Will You See After an Airbag
Inflates? on page 2‑32.

12-12 Customer Information
Managing the Vehicle Damage
Repair Process
In the event that your vehicle
requires damage repairs, GM
recommends that you take an active
role in its repair. If you have a
pre-determined repair facility of
choice, take your vehicle there,
or have it towed there. Specify to
the facility that any required
replacement collision parts be
original equipment parts, either new
Genuine GM parts or recycled
original GM parts. Remember,
recycled parts will not be covered by
your GM vehicle warranty.
Insurance pays the bill for the repair,
but you must live with the repair.
Depending on your policy limits,
your insurance company mayinitially value the repair using
aftermarket parts. Discuss this with
your repair professional, and insist
on Genuine GM parts. Remember if
your vehicle is leased you may be
obligated to have the vehicle
repaired with Genuine GM parts,
even if your insurance coverage
does not pay the full cost.
If another party's insurance
company is paying for the repairs,
you are not obligated to accept a
repair valuation based on that
insurance company's collision policy
repair limits, as you have no
contractual limits with that company.
In such cases, you can have control
of the repair and parts choices as
long as cost stays within reasonable
limits.
Service Publications
Ordering Information
Service Manuals
Service Manuals have the diagnosis
and repair information on engines,
transmission, axle, suspension,
brakes, electrical, steering,
body, etc.
Service Bulletins
Service Bulletins give additional
technical service information
needed to knowledgeably service
General Motors cars and trucks.
Each bulletin contains instructions
to assist in the diagnosis and
service of your vehicle.

Customer Information 12-13
Owner Information
Owner publications are written
specifically for owners and intended
to provide basic operational
information about the vehicle. The
owner manual includes the
Maintenance Schedule for all
models.
In-Portfolio: Includes a Portfolio,
Owner Manual, and Warranty
Booklet.
RETAIL SELL PRICE:
$35.00 (U.S.) plus processing fee
Without Portfolio: Owner
Manual only.
RETAIL SELL PRICE:
$25.00 (U.S.) plus processing fee
Current and Past Model Order
Forms
Technical Service Bulletins and
Manuals are available for current
and past model GM vehicles. To
request an order form, specify year
and model name of the vehicle.ORDER TOLL FREE:
1-800-551-4123 Monday-Friday
8:00 AM - 6:00 PM Eastern Time
For Credit Card Orders Only
(VISA-MasterCard-Discover), visit
Helm, Inc. on the World Wide Web
at: helminc.com
Or you can write to:
Helm, Incorporated
P.O. Box 07130
Detroit, MI 48207
Prices are subject to change without
notice and without incurring
obligation. Allow ample time for
delivery.
Note to Canadian Customers: All
listed prices are quoted in U.S.
funds. Canadian residents are to
make checks payable in U.S. funds.
Reporting Safety
Defects
Reporting Safety Defects
to the United States
Government
If you believe that your vehicle
has a defect which could cause
a crash or could cause injury or
death, you should immediately
inform the National Highway
Traffic Safety Administration
(NHTSA) in addition to notifying
General Motors.
If NHTSA receives similar
complaints, it may open an
investigation, and if it finds that
a safety defect exists in a group
of vehicles, it may order a recall
and remedy campaign.

Customer Information 12-15
Vehicle Data
Recording and
Privacy
Your GM vehicle has a number of
sophisticated computers that record
information about the vehicle’s
performance and how it is driven.
For example, your vehicle uses
computer modules to monitor and
control engine and transmission
performance, to monitor the
conditions for airbag deployment
and deploy airbags in a crash and,
if so equipped, to provide antilock
braking to help the driver control the
vehicle. These modules may store
data to help your dealer/retailer
technician service your vehicle.
Some modules may also store data
about how you operate the vehicle,
such as rate of fuel consumption or
average speed. These modules may
also retain the owner’s personal
preferences, such as radio pre-sets,
seat positions, and temperature
settings.
Event Data Recorders
This vehicle has an Event Data
Recorder (EDR). The main purpose
of an EDR is to record, in certain
crash or near crash-like situations,
such as an airbag deployment or
hitting a road obstacle, data that will
assist in understanding how a
vehicle's systems performed. The
EDR is designed to record data
related to vehicle dynamics and
safety systems for a short period of
time, typically 30 seconds or less.
The EDR in this vehicle is designed
to record such data as:
.How various systems in your
vehicle were operating
.Whether or not the driver and
passenger safety belts were
buckled/fastened
.How far, if at all, the driver was
pressing the accelerator and/or
brake pedal
.How fast the vehicle was
traveling This data can help provide a better
understanding of the circumstances
in which crashes and injuries occur.
Important:
EDR data is recorded
by your vehicle only if a non-trivial
crash situation occurs; no data is
recorded by the EDR under normal
driving conditions and no personal
data (e.g., name, gender, age, and
crash location) is recorded.
However, other parties, such as law
enforcement, could combine the
EDR data with the type of
personally identifying data routinely
acquired during a crash
investigation.
To read data recorded by an EDR,
special equipment is required, and
access to the vehicle or the EDR is
needed. In addition to the vehicle
manufacturer, other parties, such as
law enforcement, that have the
special equipment, can read the
information if they have access to
the vehicle or the EDR.

12-16 Customer Information
GM will not access this data or
share it with others except: with the
consent of the vehicle owner or,
if the vehicle is leased, with the
consent of the lessee; in response
to an official request of police or
similar government office; as part of
GM's defense of litigation through
the discovery process; or, as
required by law. Data that GM
collects or receives may also be
used for GM research needs or may
be made available to others for
research purposes, where a need is
shown and the data is not tied to a
specific vehicle or vehicle owner.
OnStar®
If your vehicle has OnStar and you
subscribe to the OnStar services,
please refer to the OnStar Terms
and Conditions for information on
data collection and use. See also
OnStar
®Systemon page 4‑41in
this manual for more information.
Navigation System
If your vehicle has a navigation
system, use of the system may
result in the storage of destinations,
addresses, telephone numbers, and
other trip information. Refer to the
navigation system operating manual
for information on stored data and
for deletion instructions.
Radio Frequency
Identification (RFID)
RFID technology is used in some
vehicles for functions such as tire
pressure monitoring and ignition
system security, as well as in
connection with conveniences such
as key fobs for remote door locking/
unlocking and starting, and
in-vehicle transmitters for garage
door openers. RFID technology in
GM vehicles does not use or record
personal information or link with any
other GM system containing
personal information.
Radio Frequency
Statement
This vehicle has systems that
operate on a radio frequency that
comply with Part 15 of the Federal
Communications Commission (FCC)
Rules and with RSS-210/211 of
Industry Canada.
Operation is subject to the following
two conditions:
1. The device may not cause interference.
2. The device must accept any interference received, including
interference that may cause
undesired operation of the
device.
Changes or modifications to any of
these systems by other than an
authorized service facility could void
authorization to use this equipment.

INDEX i-3
CleaningExterior Care . . . . . . . . . . . . . . . . . 9-85
Interior Care . . . . . . . . . . . . . . . . . . 9-89
Climate Control Systems . . . . . . . 7-1 Automatic . . . . . . . . . . . . . . . . . . . . . . 7-3
Clock . . . . . . . . . . . . . . . . . . . . . 4-9, 4-10
Cluster, IP . . . . . . . . . . . . . . . . . . . . . 4-12
Collision Damage Repair . . . . . 12-10
Compact Spare Tire . . . . . . . . . . . 9-76
Compass . . . . . . . . . . . . . . . . . . . . . . . 4-9
Compass Messages . . . . . . . . . . . 4-30
Control of a Vehicle . . . . . . . . . . . . . 8-4
Convenience Net . . . . . . . . . . . . . . . 3-2
Convex Mirrors . . . . . . . . . . . . . . . . 1-14
Coolant Engine . . . . . . . . . . . . . . . . . . . . . . . . 9-16
Engine Temperature
Gauge . . . . . . . . . . . . . . . . . . . . . . 4-14
Cooling System . . . . . . . . . . . . . . . . 9-15 Engine Messages . . . . . . . . . . . . 4-31
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . . . 12-8
Covers Engine . . . . . . . . . . . . . . . . . . . . . . . . . 9-9 Cruise Control . . . . . . . . . . . . . . . . . 8-44
Light . . . . . . . . . . . . . . . . . . . . . . . . . . 4-25
Messages . . . . . . . . . . . . . . . . . . . . 4-30
Cupholders . . . . . . . . . . . . . . . . . . . . . 3-1
Customer Assistance . . . . . . . . . . 12-4 Offices . . . . . . . . . . . . . . . . . . . . . . . . 12-3
Text Telephone (TTY)Users . . . . . . . . . . . . . . . . . . . . . . . 12-4
Customer Information Service PublicationsOrdering Information . . . . . . 12-12
Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . . 12-1
D
Damage Repair, Collision . . . . . 12-10
Danger, Warnings, andCautions . . . . . . . . . . . . . . . . . . . . . . . . iv
Data Recorders, Event . . . . . . . 12-15
Daytime Running Lamps (DRL) . . . . . . . . . . . . . . . . . . 5-2
Defensive Driving . . . . . . . . . . . . . . . 8-3
Devices, Auxiliary . . . . . . . 6-27, 6-30
Dome Lamps . . . . . . . . . . . . . . . . . . . 5-4 Door
Ajar Messages . . . . . . . . . . . . . . . 4-30
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
Power Locks . . . . . . . . . . . . . . . . . . . 1-7
Drive Systems All-Wheel Drive . . . . . . . . . 8-38, 9-26
Driver Information
Center (DIC) . . . . . . . . . . . . . . . . . 4-25
Driving Better Fuel Economy . . . . . . . . . . 8-2
Characteristics andTowing Tips . . . . . . . . . . . . . . . . . 8-58
Defensive . . . . . . . . . . . . . . . . . . . . . . 8-3
Drunk . . . . . . . . . . . . . . . . . . . . . . . . . . 8-3
Highway Hypnosis . . . . . . . . . . . . 8-18
Hill and Mountain Roads . . . . . . 8-19
If the Vehicle is Stuck . . . . . . . . . 8-22
Loss of Control . . . . . . . . . . . . . . . . 8-7
Off-Road . . . . . . . . . . . . . . . . . . . . . . 8-7
Off-Road Recovery . . . . . . . . . . . . 8-6
Vehicle Load Limits . . . . . . . . . . . 8-22
Winter . . . . . . . . . . . . . . . . . . . . . . . . 8-20
DVD Rear Seat EntertainmentSystem . . . . . . . . . . . . . . . . . . . . . . 6-33
DVD/CD Player . . . . . . . . . . . . . . . . 6-21

i-4 INDEX
E
ECO Button . . . . . . . . . . . . . . . . . . . 8-38
Economy ModeFuel . . . . . . . . . . . . . . . . . . . . . . . . . . 8-38
Electrical Equipment, Add-On . . . . . . . . . . . . . . . . . . . . . . 8-66
Electrical System
Engine Compartment FuseBlock . . . . . . . . . . . . . . . . . . . . . . . . 9-39
Fuses . . . . . . . . . . . . . . . . . . . . . . . . 9-38
Instrument Panel Fuse Block . . . . . . . . . . . . . . . . . . . . . . . . 9-42
Engine Air Cleaner/Filter . . . . . . . . . . . . . 9-13
Check and Service EngineSoon Lamp . . . . . . . . . . . . . . . . . . 4-17
Compartment Overview . . . . . . . . 9-6
Coolant . . . . . . . . . . . . . . . . . . . . . . . 9-16
Coolant Heater . . . . . . . . . . . . . . . 8-31
Coolant Temperature Gauge . . . . . . . . . . . . . . . . . . . . . . 4-14 Engine (cont.)
Cooling System . . . . . . . . . . . . . . . 9-15
Cooling System Messages . . . 4-31
Cover . . . . . . . . . . . . . . . . . . . . . . . . . . 9-9
Drive Belt Routing . . . . . . . . . . . . 11-4
Exhaust . . . . . . . . . . . . . . . . . . . . . . 8-34
Overheating . . . . . . . . . . . . . . . . . . 9-20
Power Messages . . . . . . . . . . . . . 4-32
Pressure Light . . . . . . . . . . . . . . . . 4-23
Running While Parked . . . . . . . . 8-34
Starting . . . . . . . . . . . . . . . . . . . . . . . 8-29
Engine Oil Life System . . . . . . . . . . . . . . . . . . . 9-12
Messages . . . . . . . . . . . . . . . . . . . . 4-31
Entry Lighting . . . . . . . . . . . . . . . . . . . 5-4
Equipment, Towing . . . . . . . . . . . . 8-65
Event Data Recorders . . . . . . . . 12-15
Extender, Safety Belt . . . . . . . . . . 2-23
Exterior Lamp Controls . . . . . . . . . 5-1
F
Filter Engine Air Cleaner . . . . . . . . . . . 9-13
Flash-to-Pass . . . . . . . . . . . . . . . . . . . 5-2
Flashers, Hazard Warning . . . . . . 5-3
Flat Tire . . . . . . . . . . . . . . . . . . . . . . . 9-67
Flat Tire, Changing . . . . . . . . . . . . 9-69
Fluid Automatic Transmission . . . . . . 9-13
Brakes . . . . . . . . . . . . . . . . . . . . . . . . 9-24
Power Steering . . . . . . . . . . . . . . . 9-21
Washer . . . . . . . . . . . . . . . . . . . . . . . 9-22
Fog Lamps Bulb Replacement . . . . . . . 5-3, 9-34
Light . . . . . . . . . . . . . . . . . . . . . . . . . . 4-25
Front Seats
Adjustment . . . . . . . . . . . . . . . . . . . . 2-3
Heated . . . . . . . . . . . . . . . . . . . . . . . . 2-7

INDEX i-5
Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-54Additives . . . . . . . . . . . . . . . . . . . . . 8-55
Economy Driving . . . . . . . . . . . . . . 8-2
Economy Light . . . . . . . . . . . . . . . 4-23
Filling a Portable Fuel
Container . . . . . . . . . . . . . . . . . . . 8-57
Filling the Tank . . . . . . . . . . . . . . . 8-56
Fuels in Foreign Countries . . . . 8-55
Gasoline Specifications . . . . . . . 8-54
Gauge . . . . . . . . . . . . . . . . . . . . . . . . 4-13
Low Fuel Warning Light . . . . . . . 4-24
Recommended . . . . . . . . . . . . . . . 8-54
Requirements, California . . . . . 8-55
System Messages . . . . . . . . . . . . 4-32
Fuel Economy Mode . . . . . . . . . . . 8-38
Fuses . . . . . . . . . . . . . . . . . . . . . . . . . 9-38 Engine Compartment FuseBlock . . . . . . . . . . . . . . . . . . . . . . . . 9-39
Instrument Panel Fuse Block . . . . . . . . . . . . . . . . . . . . . . . . 9-42G
GasolineSpecifications . . . . . . . . . . . . . . . . . 8-54
Gauges Engine CoolantTemperature . . . . . . . . . . . . . . . . 4-14
Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . 4-13
Odometer . . . . . . . . . . . . . . . . . . . . . 4-13
Speedometer . . . . . . . . . . . . . . . . . 4-13
Tachometer . . . . . . . . . . . . . . . . . . . 4-13
Warning Lights and
Indicators . . . . . . . . . . . . . . . . . . . 4-11
General Information Service and Maintenance . . . . . 10-1
Towing . . . . . . . . . . . . . . . . . . . . . . . . 8-58
Vehicle Care . . . . . . . . . . . . . . . . . . . 9-2
Glove Box . . . . . . . . . . . . . . . . . . . . . . 3-1
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . . . 12-5
H
Hazard Warning Flashers . . . . . . . 5-3
Head Restraints . . . . . . . . . . . . . . . . 2-2
HeadlampsAiming . . . . . . . . . . . . . . . . . . . . . . . . 9-30
Bulb Replacement . . . . . . . . . . . . 9-32
Daytime RunningLamps (DRL) . . . . . . . . . . . . . . . . . 5-2
Flash-to-Pass . . . . . . . . . . . . . . . . . . 5-2
Headlamps, Front Turn Signal, Sidemarker, and
Parking Lamps . . . . . . . . . . . . . . 9-33
High-Beam On Light . . . . . . . . . . 4-24
High/Low Beam Changer . . . . . . 5-2
Lamps On Reminder . . . . . . . . . 4-25
Heated Front Seats . . . . . . . . . . . . . 2-7
Heated Mirrors . . . . . . . . . . . . . . . . . 1-15
Heater
Engine Coolant . . . . . . . . . . . . . . . 8-31