service schedule GMC TERRAIN 2010 User Guide

Customer Information 12-5
Other Helpful Links:
GMC—www.gmc.com
GMC Merchandise —
www.gmccollection.com
Help Center —www.gmc.com/
helpcenter
.FAQ
.Contact Us
My GM Canada
(Canada) —www.gm.ca
My GM Canada is a
password-protected section of
www.gm.ca where you can save
information on GM vehicles, get
personalized offers, and use handy
tools and forms with greater ease. Here are a few of the valuable tools
and services you will have
access to:
.My Showroom: Find and save
information on vehicles and
current offers in your area.
.My Dealers/Retailers: Save
details such as address and
phone number for each of your
preferred GM dealers/retailers.
.My Driveway: Access quick links
to parts and service estimates,
check trade-in values,
or schedule a service
appointment by adding the
vehicles you own to your
driveway profile.
.My Preferences: Manage your
profile and use tools and forms
with greater ease.
To sign up, visit the My GM Canada
section within www.gm.ca.
GM Mobility
Reimbursement Program
This program, available to qualified
applicants, can reimburse you up to
$1,000 of the cost of eligible
aftermarket adaptive equipment
required for your vehicle, such as
hand controls or a wheelchair/
scooter lift.
The offer is available for a very
limited period of time from the date
of vehicle purchase/lease. For
more details, or to determine
your vehicle's eligibility, visit
gmmobility.com or call the GM
Mobility Assistance Center at
1-800-323-9935. Text telephone
(TTY) users, call 1-800-833-9935.

12-8 Customer Information
.Trip Interruption Benefits and
Assistance:Must be over
250 kilometres from where
your trip was started to
qualify. General Motors of
Canada Limited requires
pre-authorization, original
detailed receipts, and a copy
of the repair orders. Once
authorization has been received,
the Roadside Assistance advisor
will help you make arrangements
and explain how to receive
payment.
.Alternative Service: If
assistance cannot be provided
right away, the Roadside
Assistance advisor may give
you permission to get local
emergency road service. You will
receive payment, up to $100,
after sending the original receipt
to Roadside Assistance.
Mechanical failures may be
covered, however any cost for
parts and labor for repairs not
covered by the warranty are the
owner responsibility.
Scheduling Service
Appointments
When your vehicle requires
warranty service, contact your
dealer/retailer and request an
appointment. By scheduling a
service appointment and advising
your service consultant of your
transportation needs, your dealer/
retailer can help minimize your
inconvenience.
If your vehicle cannot be scheduled
into the service department
immediately, keep driving it until it
can be scheduled for service,
unless, of course, the problem is
safety-related. If it is, please call
your dealership/retailer, let them
know this, and ask for instructions.
If the dealer/retailer requests you to
bring the vehicle for service, you are
urged to do so as early in the work
day as possible to allow for the
same day repair.
Courtesy Transportation
Program
To enhance your ownership
experience, we and our participating
dealers are proud to offer Courtesy
Transportation, a customer support
program for vehicles with the New
Vehicle Limited Warranty (Base
Warranty Coverage period in
Canada) and extended powertrain,
and hybrid specific warranty in both
the U.S. and Canada.
Several courtesy transportation
options are available to assist in
reducing your inconvenience when
warranty repairs are required.
Courtesy Transportation is not a
part of the New Vehicle Limited
Warranty. A separate booklet
entitled “Warranty and Owner
Assistance Information” furnished
with each new vehicle provides
detailed warranty coverage
information.

Customer Information 12-9
Transportation Options
Warranty service can generally be
completed while you wait. However,
if you are unable to wait, GM helps
to minimize your inconvenience by
providing several transportation
options. Depending on the
circumstances, your dealer can
offer you one of the following:
Shuttle Service
Shuttle service is the preferred
means of offering Courtesy
Transportation. Dealers may provide
you with shuttle service to get you
to your destination with minimal
interruption of your daily schedule.
This includes one‐way or round trip
shuttle service within reasonable
time and distance parameters of the
dealer's area.
Public Transportation or Fuel
Reimbursement
If your vehicle requires overnight
warranty repairs, and public
transportation is used instead of the
dealer's shuttle service, the expensemust be supported by original
receipts and can only be up to the
maximum amount allowed by GM
for shuttle service. In addition, for
U.S. customers, should you arrange
transportation through a friend or
relative, limited reimbursement for
reasonable fuel expenses may be
available. Claim amounts should
reflect actual costs and be
supported by original receipts. See
your dealer for information regarding
the allowance amounts for
reimbursement of fuel or other
transportation costs.
Courtesy Rental Vehicle
Your dealer may arrange to provide
you with a courtesy rental vehicle or
reimburse you for a rental vehicle
that you obtain if your vehicle is
kept for an overnight warranty
repair. Rental reimbursement will be
limited and must be supported by
original receipts. This requires that
you sign and complete a rental
agreement and meet state/
provincial, local, and rental vehicle
provider requirements.Requirements vary and may include
minimum age requirements,
insurance coverage, credit card, etc.
You are responsible for fuel usage
charges and may also be
responsible for taxes, levies, usage
fees, excessive mileage, or rental
usage beyond the completion of the
repair.
It may not be possible to provide a
like-vehicle as a courtesy rental.
Additional Program
Information
All program options, such as shuttle
service, may not be available at
every dealer. Please contact your
dealer for specific information
about availability. All Courtesy
Transportation arrangements will be
administered by appropriate dealer
personnel.
General Motors reserves the right to
unilaterally modify, change or
discontinue Courtesy Transportation
at any time and to resolve all

Customer Information 12-13
Owner Information
Owner publications are written
specifically for owners and intended
to provide basic operational
information about the vehicle. The
owner manual includes the
Maintenance Schedule for all
models.
In-Portfolio: Includes a Portfolio,
Owner Manual, and Warranty
Booklet.
RETAIL SELL PRICE:
$35.00 (U.S.) plus processing fee
Without Portfolio: Owner
Manual only.
RETAIL SELL PRICE:
$25.00 (U.S.) plus processing fee
Current and Past Model Order
Forms
Technical Service Bulletins and
Manuals are available for current
and past model GM vehicles. To
request an order form, specify year
and model name of the vehicle.ORDER TOLL FREE:
1-800-551-4123 Monday-Friday
8:00 AM - 6:00 PM Eastern Time
For Credit Card Orders Only
(VISA-MasterCard-Discover), visit
Helm, Inc. on the World Wide Web
at: helminc.com
Or you can write to:
Helm, Incorporated
P.O. Box 07130
Detroit, MI 48207
Prices are subject to change without
notice and without incurring
obligation. Allow ample time for
delivery.
Note to Canadian Customers: All
listed prices are quoted in U.S.
funds. Canadian residents are to
make checks payable in U.S. funds.
Reporting Safety
Defects
Reporting Safety Defects
to the United States
Government
If you believe that your vehicle
has a defect which could cause
a crash or could cause injury or
death, you should immediately
inform the National Highway
Traffic Safety Administration
(NHTSA) in addition to notifying
General Motors.
If NHTSA receives similar
complaints, it may open an
investigation, and if it finds that
a safety defect exists in a group
of vehicles, it may order a recall
and remedy campaign.

INDEX i-7
Lights (cont.)Fog Lamps . . . . . . . . . . . . . . . . . . . 4-25
Fuel Economy . . . . . . . . . . . . . . . . 4-23
High-Beam On . . . . . . . . . . . . . . . . 4-24
High/Low Beam Changer . . . . . . 5-2
Low Fuel Warning . . . . . . . . . . . . 4-24
Safety Belt Reminders . . . . . . . . 4-14
Security . . . . . . . . . . . . . . . . . . . . . . 4-24
Tire Pressure . . . . . . . . . . . . . . . . . 4-22
Traction Control System
(TCS)/StabiliTrak
®. . . . . . . . . . 4-21
Traction Off . . . . . . . . . . . . . . . . . . . 4-21
Locks Door . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
Power Door . . . . . . . . . . . . . . . . . . . . 1-7
Safety . . . . . . . . . . . . . . . . . . . . . . . . . 1-8
Loss of Control . . . . . . . . . . . . . . . . . 8-7
Low Fuel Warning Light . . . . . . . . 4-24
Lower Anchors and Tethers for Children (LATCH
SYSTEM) . . . . . . . . . . . . . . . . . . . . 2-49
Lumbar Adjustment . . . . . . . . . . . . . 2-5 Front Seats . . . . . . . . . . . . . . . . . . . . 2-5
M
Maintenance
Records . . . . . . . . . . . . . . . . . . . . 10-10
Maintenance Schedule Recommended Fluids andLubricants . . . . . . . . . . . . . . . . . . . 10-7
Scheduled Maintenance . . . . . . 10-2
Malfunction Indicator Lamp . . . . 4-17
Manual Mode . . . . . . . . . . . . . . . . . . 8-37
Mass Storage Media (MEM) . . . 6-24
Messages Airbag System . . . . . . . . . . . . . . . . 4-34
Anti-Theft Alarm System . . . . . . 4-34
Battery Voltage andCharging . . . . . . . . . . . . . . . . . . . . 4-29
Brake System . . . . . . . . . . . . . . . . 4-30
Compass . . . . . . . . . . . . . . . . . . . . . 4-30
Door Ajar . . . . . . . . . . . . . . . . . . . . . 4-30
Engine Cooling System . . . . . . . 4-31
Engine Oil . . . . . . . . . . . . . . . . . . . . 4-31
Engine Power . . . . . . . . . . . . . . . . 4-32
Fuel System . . . . . . . . . . . . . . . . . . 4-32 Messages (cont.)
Key and Lock . . . . . . . . . . . . . . . . . 4-33
Object Detection System . . . . . 4-33
Ride Control System . . . . . . . . . . 4-33
Safety Belt . . . . . . . . . . . . . . . . . . . . 4-34
Service Vehicle . . . . . . . . . . . . . . . 4-34
Tire . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-35
Transmission . . . . . . . . . . . . . . . . . 4-35
Vehicle . . . . . . . . . . . . . . . . . . . . . . . 4-29
Vehicle Reminder . . . . . . . . . . . . . 4-36
Washer Fluid . . . . . . . . . . . . . . . . . 4-36
Mirrors Automatic DimmingRearview . . . . . . . . . . . . . . . . . . . . 1-16
Convex . . . . . . . . . . . . . . . . . . . . . . . 1-14
Heated . . . . . . . . . . . . . . . . . . . . . . . 1-15
Park Tilt . . . . . . . . . . . . . . . . . . . . . . 1-15
Power . . . . . . . . . . . . . . . . . . . . . . . . 1-15
Monitor System, Tire Pressure . . . . . . . . . . . . . . . . . . . . . 9-53
Multi-Band Antenna . . . . . . . . . . . . 6-18

i-10 INDEX
S
Safety Belts . . . . . . . . . . . . . . . . . . . . 2-9Care . . . . . . . . . . . . . . . . . . . . . . . . . . 2-24
Extender . . . . . . . . . . . . . . . . . . . . . . 2-23
How to Wear Safety BeltsProperly . . . . . . . . . . . . . . . . . . . . . 2-13
Lap-Shoulder Belt . . . . . . . . . . . . 2-18
Messages . . . . . . . . . . . . . . . . . . . . 4-34
Reminders . . . . . . . . . . . . . . . . . . . . 4-14
Replacing After a Crash . . . . . . 2-24
Use During Pregnancy . . . . . . . . 2-23
Safety Defects Reporting Canadian Government . . . . . . 12-14
General Motors . . . . . . . . . . . . . 12-14
U.S. Government . . . . . . . . . . . 12-13
Safety Locks . . . . . . . . . . . . . . . . . . . . 1-8
Safety System Check . . . . . . . . . . 2-23
Satellite Radio . . . . . . . . . . . . . . . . . 6-14
Scheduled Maintenance . . . . . . . 10-2
Scheduling Appointments . . . . . . 12-8 Seats
Adjustment, Front . . . . . . . . . . . . . . 2-3
Head Restraints . . . . . . . . . . . . . . . 2-2
Heated Front . . . . . . . . . . . . . . . . . . 2-7
Lumbar Adjustment, Front . . . . . 2-5
Power Adjustment, Front . . . . . . 2-3
Rear . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8
Reclining Seatbacks . . . . . . . . . . . 2-5
Securing Child Restraints . . . . . . . . . . . . . . 2-56, 2-58
Security
Light . . . . . . . . . . . . . . . . . . . . . . . . . . 4-24
Vehicle . . . . . . . . . . . . . . . . . . . . . . . 1-13
Service Accessories andModifications . . . . . . . . . . . . . . . . . 9-3
Doing Your Own Work . . . . . . . . . 9-4
Engine Soon Lamp . . . . . . . . . . . 4-17
Maintenance Records . . . . . . 10-10
Maintenance, General Information . . . . . . . . . . . . . . . . . . 10-1 Service (cont.)
Parts Identification Label . . . . . 11-1
Publications Ordering
Information . . . . . . . . . . . . . . . . 12-12
Scheduling Appointments . . . . . 12-8
Vehicle Messages . . . . . . . . . . . . 4-34
Servicing the Airbag-Equipped Vehicle . . . . . 2-38
Shifting
Into Park . . . . . . . . . . . . . . . . . . . . . . 8-32
Out of Park . . . . . . . . . . . . . . . . . . . 8-33
Sidemarker Bulb Replacement . . . . . . . . . . . . 9-34
Signals, Turn and
Lane-Change . . . . . . . . . . . . . . . . . 5-3
Spare Tire Compact . . . . . . . . . . . . . . . . . . . . . . 9-76
Specifications and
Capacities . . . . . . . . . . . . . . . . . . . . 11-2
Speedometer . . . . . . . . . . . . . . . . . . 4-13
StabiliTrak System . . . . . . . . . . . . . 8-42
StabiliTrak
®OFF Light . . . . . . . . . 4-21
Start Assist, Hills . . . . . . . . . . . . . . 8-41
Start Vehicle, Remote . . . . . . . . . . 1-5