Tow GMC TERRAIN 2011 Repair Manual

Black plate (8,1)GMC Terrain Owner Manual - 2011
13-8 Customer Information
GMC and General Motors of
Canada Limited reserve the right
to limit services or payment to an
owner or driver if they decide the
claims are made too often, or the
same type of claim is made many
times.
Services Provided
.Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station.
.Lock‐Out Service:Service to
unlock the vehicle if you are
locked out. A remote unlock
may be available if you have
OnStar
®. For security reasons,
the driver must present
identification before this service
is given.
.Emergency Tow From a Public
Road or Highway: Tow to the
nearest GMC dealer for warranty
service, or if the vehicle was in
a crash and cannot be driven.
Assistance is also given when
the vehicle is stuck in the sand,
mud, or snow.
.Flat Tire Change: Service to
change a flat tire with the spare
tire. The spare tire, if equipped,
must be in good condition and
properly inflated. It is the owner's
responsibility for the repair or
replacement of the tire if it is not
covered by the warranty.
.Battery Jump Start: Service to
jump start a dead battery.
.Trip Routing Service: Detailed
maps of North America when
requested either with the
most direct route or the most
scenic route. Additional travel
information is also available.
Allow three weeks for delivery.
.Trip Interruption Benefits and
Assistance: If your trip is
interrupted due to a warranty
failure, incidental expenses
may be reimbursed during
the 5 years/(160 000 km)
100,000 miles Powertrain
warranty period. Items
considered are hotel, meals,
and rental car.
Services Not Included in
Roadside Assistance
.Impound towing caused by
violation of any laws.
.Legal fines.
.Mounting, dismounting,
or changing of snow tires,
chains, or other traction devices.
.Towing or services for vehicles
driven on a non-public road or
highway.

Black plate (13,1)GMC Terrain Owner Manual - 2011
Customer Information 13-13
If the vehicle is leased, the leasing
company may require you to have
insurance that ensures repairs with
Genuine GM Original Equipment
Manufacturer (OEM) parts or
Genuine Manufacturer replacement
parts. Read the lease carefully, as
you may be charged at the end of
the lease for poor quality repairs.
If a Crash Occurs
If there has been an injury, call
emergency services for help. Do not
leave the scene of a crash until all
matters have been taken care of.
Move the vehicle only if its position
puts you in danger, or you are
instructed to move it by a police
officer.
Give only the necessary information
to police and other parties involved
in the crash.
For emergency towing see
Roadside Assistance Program (U.S.
and Canada) on page 13‑7or
Roadside Assistance Program
(Mexico) on page 13‑9. Gather the following information:
.Driver name, address, and
telephone number.
.Driver license number.
.Owner name, address, and
telephone number.
.Vehicle license plate number.
.Vehicle make, model, and
model year.
.Vehicle Identification
Number (VIN).
.Insurance company and policy
number.
.General description of the
damage to the other vehicle.
Choose a reputable repair facility
that uses quality replacement parts.
See “Collision Parts” earlier in this
section.
If the airbag has inflated, see What
Will You See After an Airbag
Inflates? on page 3‑31.
Managing the Vehicle Damage
Repair Process
In the event that the vehicle requires
damage repairs, GM recommends
that you take an active role in its
repair. If you have a pre-determined
repair facility of choice, take the
vehicle there, or have it towed there.
Specify to the facility that any
required replacement collision parts
be original equipment parts, either
new Genuine GM parts or recycled
original GM parts. Remember,
recycled parts will not be covered by
the GM vehicle warranty.
Insurance pays the bill for the repair,
but you must live with the repair.
Depending on your policy limits,
your insurance company may
initially value the repair using
aftermarket parts. Discuss this with
the repair professional, and insist
on Genuine GM parts. Remember,
if the vehicle is leased, you may
be obligated to have the vehicle
repaired with Genuine GM parts,
even if your insurance coverage
does not pay the full cost.

Black plate (3,1)GMC Terrain Owner Manual - 2011
INDEX i-3
Climate Control Systems . . . . . . . 8-1Air Conditioning . . . . . . . . . . . . . . . 8-1
Automatic . . . . . . . . . . . . . . . . . . . . . . 8-3
Heating . . . . . . . . . . . . . . . . . . . . . . . . 8-1
Clock . . . . . . . . . . . . . . . . . . . . . . . 5-5, 5-6
Cluster, Instrument . . . . . . . . . . . . . 5-8
Collision Damage Repair . . . . . 13-11
Compact Spare Tire . . . . . . . . . . 10-74
Compass . . . . . . . . . . . . . . . . . . . . . . . 5-4 Messages . . . . . . . . . . . . . . . . . . . . 5-24
Control of a Vehicle . . . . . . . . . . . . . 9-3
Convenience Net . . . . . . . . . . . . . . . 4-2
Convex Mirrors . . . . . . . . . . . . . . . . 2-14
Coolant
Engine . . . . . . . . . . . . . . . . . . . . . . 10-17
Engine TemperatureGauge . . . . . . . . . . . . . . . . . . . . . . 5-10
Cooling System . . . . . . . . . . . . . . . 10-16 Engine Messages . . . . . . . . . . . . 5-25
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . . 13-10
Cover Cargo . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Engine . . . . . . . . . . . . . . . . . . . . . . 10-10 Cruise Control . . . . . . . . . . . . . . . . . 9-42
Light . . . . . . . . . . . . . . . . . . . . . . . . . . 5-20
Messages . . . . . . . . . . . . . . . . . . . . 5-25
Cupholders . . . . . . . . . . . . . . . . . . . . . 4-1
Customer Assistance . . . . . . . . . . 13-6 Offices . . . . . . . . . . . . . . . . . . 13-4, 13-5
Text Telephone (TTY)Users . . . . . . . . . . . . . . . . . . . . . . . 13-6
Customer Information Service PublicationsOrdering Information . . . . . . 13-14
Customer Satisfaction Procedure . . . . . . . . . . . . . . 13-1, 13-3
D
Damage Repair, Collision . . . . . 13-11
Danger, Warnings, andCautions . . . . . . . . . . . . . . . . . . . . . . . . iv
Data Recorders, Event . . . . . . . 13-16
Daytime Running Lamps (DRL) . . . . . . . . . . . . . . . . . . 6-2
Defensive Driving . . . . . . . . . . . . . . . 9-2
Devices, Auxiliary . . . . . . . 7-28, 7-31 Dome Lamps . . . . . . . . . . . . . . . . . . . 6-4
Door
Ajar Messages . . . . . . . . . . . . . . . 5-25
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6
Power Locks . . . . . . . . . . . . . . . . . . . 2-7
Drive Belt Routing, Engine . . . . . 12-4
Drive Systems All-Wheel Drive . . . . . . . 9-37, 10-27
Driver Information Center (DIC) . . . . . . . . . . . . . . . . . 5-20
Driving
Characteristics andTowing Tips . . . . . . . . . . . . . . . . . 9-58
Defensive . . . . . . . . . . . . . . . . . . . . . . 9-2
Drunk . . . . . . . . . . . . . . . . . . . . . . . . . . 9-2
Highway Hypnosis . . . . . . . . . . . . 9-18
Hill and Mountain Roads . . . . . . 9-18
If the Vehicle is Stuck . . . . . . . . . 9-21
Loss of Control . . . . . . . . . . . . . . . . 9-6
Off-Road . . . . . . . . . . . . . . . . . . . . . . 9-7
Off-Road Recovery . . . . . . . . . . . . 9-6
Vehicle Load Limits . . . . . . . . . . . 9-21
Wet Roads . . . . . . . . . . . . . . . . . . . 9-17
Winter . . . . . . . . . . . . . . . . . . . . . . . . 9-19

Black plate (4,1)GMC Terrain Owner Manual - 2011
i-4 INDEX
Driving for Better FuelEconomy . . . . . . . . . . . . . . . . . . . . . 1-25
DVD Rear Seat EntertainmentSystem . . . . . . . . . . . . . . . . . . . . . . 7-33
DVD/CD Player . . . . . . . . . . . . . . . . 7-21
E
E85 Fuel . . . . . . . . . . . . . . . . . . . . . . . 9-54
ECO Button . . . . . . . . . . . . . . . . . . . 9-36
Economy Mode Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . 9-36
Electrical Equipment,
Add-On . . . . . . . . . . . . . . . . . . . . . . 9-64
Electrical System Engine CompartmentFuse Block . . . . . . . . . . . . . . . . 10-40
Fuses . . . . . . . . . . . . . . . . . . . . . . 10-39
Instrument Panel Fuse
Block . . . . . . . . . . . . . . . . . . . . . . 10-42
Engine Air Cleaner/Filter . . . . . . . . . . . 10-15
Check and Service EngineSoon Light . . . . . . . . . . . . . . . . . . 5-13
Compartment Overview . . . . . . . 10-6
Coolant . . . . . . . . . . . . . . . . . . . . . 10-17 Engine (cont.)
Coolant Heater . . . . . . . . . . . . . . . 9-30
Coolant Temperature
Gauge . . . . . . . . . . . . . . . . . . . . . . 5-10
Cooling System . . . . . . . . . . . . . 10-16
Cooling System Messages . . . 5-25
Cover . . . . . . . . . . . . . . . . . . . . . . . 10-10
Drive Belt Routing . . . . . . . . . . . . 12-4
Exhaust . . . . . . . . . . . . . . . . . . . . . . 9-32
Overheating . . . . . . . . . . . . . . . . 10-21
Power Messages . . . . . . . . . . . . . 5-26
Pressure Light . . . . . . . . . . . . . . . . 5-18
Running While Parked . . . . . . . . 9-33
Starting . . . . . . . . . . . . . . . . . . . . . . . 9-29
Engine Oil Life System . . . . . . . . . . . . . . . . . 10-14
Messages . . . . . . . . . . . . . . . . . . . . 5-26
Entry Lighting . . . . . . . . . . . . . . . . . . . 6-5
Equipment, Towing . . . . . . . . . . . . 9-63
Event Data Recorders . . . . . . . . 13-16
Extender, Safety Belt . . . . . . . . . . 3-24
Exterior Lamp Controls . . . . . . . . . 6-1
F
Features
Memory . . . . . . . . . . . . . . . . . . . . . . . . 1-9
Filter, Engine Air Cleaner . . . . . . . . . 10-15
Flash-to-Pass . . . . . . . . . . . . . . . . . . . 6-2
Flashers, Hazard Warning . . . . . . 6-3
Flat Tire . . . . . . . . . . . . . . . . . . . . . . 10-65 Changing . . . . . . . . . . . . . . . . . . . 10-67
Floor Mats . . . . . . . . . . . . . . . . . . . . 10-89
Fluid Automatic Transmission . . . . 10-15
Brakes . . . . . . . . . . . . . . . . . . . . . . 10-25
Power Steering . . . . . . . . . . . . . 10-23
Washer . . . . . . . . . . . . . . . . . . . . . 10-23
Fog Lamps
Bulb Replacement . . . . . . 6-4, 10-35
Front Fog Lamp Light . . . . . . . . . . . . . . . . . . . . . . . . . . 5-20
Front Seats
Adjustment . . . . . . . . . . . . . . . . . . . . 3-3
Heated . . . . . . . . . . . . . . . . . . . . . . . . 3-8
Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-52 Additives . . . . . . . . . . . . . . . . . . . . . 9-53
E85 (85% Ethanol) . . . . . . . . . . . 9-54
Economy Light . . . . . . . . . . . . . . . 5-18

Black plate (5,1)GMC Terrain Owner Manual - 2011
INDEX i-5
Fuel (cont.)Filling a Portable Fuel
Container . . . . . . . . . . . . . . . . . . . 9-57
Filling the Tank . . . . . . . . . . . . . . . 9-55
Fuels in Foreign Countries . . . . 9-53
Gasoline Specifications . . . . . . . 9-52
Gauge . . . . . . . . . . . . . . . . . . . . . . . . . 5-9
Low Fuel Warning Light . . . . . . . 5-19
Recommended . . . . . . . . . . . . . . . 9-52
Requirements, California . . . . . 9-53
System Messages . . . . . . . . . . . . 5-27
Fuel Economy Driving . . . . . . . . . . . . . . . . . . . . . . . . 1-25
Fuel Economy Mode . . . . . . . . . . . 9-36
Fuses . . . . . . . . . . . . . . . . . . . . . . . . 10-39
Engine CompartmentFuse Block . . . . . . . . . . . . . . . . 10-40
Instrument Panel Fuse
Block . . . . . . . . . . . . . . . . . . . . . . 10-42G
GasolineSpecifications . . . . . . . . . . . . . . . . . 9-52
Gauges Engine CoolantTemperature . . . . . . . . . . . . . . . . 5-10
Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-9
Odometer . . . . . . . . . . . . . . . . . . . . . . 5-9
Speedometer . . . . . . . . . . . . . . . . . . 5-9
Tachometer . . . . . . . . . . . . . . . . . . . . 5-9
Warning Lights and
Indicators . . . . . . . . . . . . . . . . . . . . 5-7
General Information Service and Maintenance . . . . . 11-1
Towing . . . . . . . . . . . . . . . . . . . . . . . . 9-57
Vehicle Care . . . . . . . . . . . . . . . . . . 10-2
Glove Box . . . . . . . . . . . . . . . . . . . . . . 4-1
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . . . 13-7
H
Hazard Warning Flashers . . . . . . . 6-3
Head Restraints . . . . . . . . . . . . . . . . 3-2
HeadlampsAiming . . . . . . . . . . . . . . . . . . . . . . 10-31
Automatic . . . . . . . . . . . . . . . . . . . . . . 6-3
Bulb Replacement . . . . . . . . . . 10-33
Daytime RunningLamps (DRL) . . . . . . . . . . . . . . . . . 6-2
Flash-to-Pass . . . . . . . . . . . . . . . . . . 6-2
Headlamps, Front Turn Signal, Sidemarker, and
Parking Lamps . . . . . . . . . . . . 10-34
High-Beam On Light . . . . . . . . . . 5-19
High/Low Beam Changer . . . . . . 6-2
Lamps On Reminder . . . . . . . . . 5-20
Heated Front Seats . . . . . . . . . . . . . 3-8
Heated Mirrors . . . . . . . . . . . . . . . . . 2-15
Heater Engine Coolant . . . . . . . . . . . . . . . 9-30
Heating and Air Conditioning . . . . . . . . . . . . . . . 8-1, 8-3

Black plate (9,1)GMC Terrain Owner Manual - 2011
INDEX i-9
Rear Vision Camera (RVC) . . . . 9-47
Rear Window Washer/Wiper . . . . 5-4
Rearview MirrorAutomatic Dimming . . . . . . . . . . . 2-15
Reclining Seatbacks . . . . . . . . . . . . 3-6
Recommended Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . 9-52
Recommended Fluids and Lubricants . . . . . . . . . . . . . . . . . . . . 11-6
Records Maintenance . . . . . . . . . . . . . . . . . . 11-9
Recreational Vehicle Towing . . . . . . . . . . . . . . . . . . . . . . 10-79
Reimbursement Program, GM Mobility . . . . . . . . . . . . . . . . . . 13-7
Remote Keyless Entry (RKE)
System . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Remote Vehicle Start . . . . . . . . . . . 2-5
Replacement Bulbs . . . . . . . . . . . 10-38
Replacement Parts Airbags . . . . . . . . . . . . . . . . . . . . . . . 3-40
Maintenance . . . . . . . . . . . . . . . . . . 11-8
Replacing Airbag System . . . . . . 3-40
Replacing LATCH System Parts After a Crash . . . . . . . . . . . 3-54 Replacing Safety Belt
System Parts After a
Crash . . . . . . . . . . . . . . . . . . . . . . . . 3-25
Reporting Safety Defects Canadian Government . . . . . . 13-15
General Motors . . . . . . . . . . . . . 13-16
U.S. Government . . . . . . . . . . . 13-15
Restraints Where to Put . . . . . . . . . . . . . . . . . 3-47
Retained Accessory Power (RAP) . . . . . . . . . . . . . . . . . 9-30
Ride Control Systems Messages . . . . . . . . . . . . . . . . . . . . 5-27
Roads Driving, Wet . . . . . . . . . . . . . . . . . . 9-17
Roadside Assistance
Program . . . . . . . . . . . . . . . . 13-7, 13-9
Roof Sunroof . . . . . . . . . . . . . . . . . . . . . . . 2-18
Roof Rack System . . . . . . . . . . . . . . 4-2
Rotation, Tires . . . . . . . . . . . . . . . . 10-57
Routing, Engine Drive Belt . . . . . 12-4
Running the Vehicle While Parked . . . . . . . . . . . . . . . . . . . . . . . 9-33S
Safety Belts . . . . . . . . . . . . . . . . . . . 3-10Care . . . . . . . . . . . . . . . . . . . . . . . . . . 3-25
Extender . . . . . . . . . . . . . . . . . . . . . . 3-24
How to Wear Safety BeltsProperly . . . . . . . . . . . . . . . . . . . . . 3-14
Lap-Shoulder Belt . . . . . . . . . . . . 3-20
Messages . . . . . . . . . . . . . . . . . . . . 5-28
Reminders . . . . . . . . . . . . . . . . . . . . 5-10
Replacing After a Crash . . . . . . 3-25
Use During Pregnancy . . . . . . . . 3-24
Safety Defects Reporting Canadian Government . . . . . . 13-15
General Motors . . . . . . . . . . . . . 13-16
U.S. Government . . . . . . . . . . . 13-15
Safety Locks . . . . . . . . . . . . . . . . . . . . 2-8
Safety System Check . . . . . . . . . . 3-24
Satellite Radio . . . . . . . . . . . . . . . . . 7-14
Scheduled Maintenance . . . . . . . 11-2
Scheduling Appointments . . . . . 13-10
Seats
Adjustment, Front . . . . . . . . . . . . . . 3-3
Head Restraints . . . . . . . . . . . . . . . 3-2
Heated Front . . . . . . . . . . . . . . . . . . 3-8
Lumbar Adjustment, Front . . . . . 3-6

Black plate (11,1)GMC Terrain Owner Manual - 2011
INDEX i-11
TiresBuying New Tires . . . . . . . . . . . 10-59
Chains . . . . . . . . . . . . . . . . . . . . . . 10-65
Changing . . . . . . . . . . . . . . . . . . . 10-67
Compact Spare . . . . . . . . . . . . . 10-74
Designations . . . . . . . . . . . . . . . 10-48
Different Size . . . . . . . . . . . . . . . 10-61
If a Tire Goes Flat . . . . . . . . . . 10-65
Inflation Monitor System . . . . 10-54
Inspection . . . . . . . . . . . . . . . . . . 10-57
Messages . . . . . . . . . . . . . . . . . . . . 5-28
Pressure Light . . . . . . . . . . . . . . . . 5-17
Pressure Monitor System . . . 10-52
Rotation . . . . . . . . . . . . . . . . . . . . 10-57
Sidewall Labeling . . . . . . . . . . . 10-45
Terminology and
Definitions . . . . . . . . . . . . . . . . . 10-48
Uniform Tire Quality Grading . . . . . . . . . . . . . . . . . . . 10-61
Wheel Alignment and Tire Balance . . . . . . . . . . . . . . . . . . . 10-63
Wheel Replacement . . . . . . . . 10-63
When It Is Time for New Tires . . . . . . . . . . . . . . . . . . . . . . 10-58 Towing
Driving Characteristics . . . . . . . . 9-58
Equipment . . . . . . . . . . . . . . . . . . . . 9-63
General Information . . . . . . . . . . 9-57
Recreational Vehicle . . . . . . . . 10-79
Trailer . . . . . . . . . . . . . . . . . . . . . . . . 9-61
Trailer Sway Control (TSC) . . . 9-64
Vehicle . . . . . . . . . . . . . . . . . . . . . 10-79
Traction Control System (TCS) . . . . . . . . 9-39
Control System (TCS)/StabiliTrak
®Light . . . . . . . . . . . . 5-17
Off Light . . . . . . . . . . . . . . . . . . . . . . 5-16
Trailer Sway Control (TSC) . . . . . . . . . . 9-64
Trailer Towing . . . . . . . . . . . . . . . . . 9-61
Transmission
Automatic . . . . . . . . . . . . . . . . . . . . . 9-34
Fluid, Automatic . . . . . . . . . . . . 10-15
Messages . . . . . . . . . . . . . . . . . . . . 5-29
Transportation Program,
Courtesy . . . . . . . . . . . . . . . . . . . . 13-10
Turn and Lane-Change Signals . . . . . . . . . . . . . . . . . . . . . . . . 6-3
Turn Signal
Bulb Replacement . . . . . . . . . . 10-35
U
Ultrasonic Parking Assist . . . . . . 9-45
Uniform Tire QualityGrading . . . . . . . . . . . . . . . . . . . . . 10-61
Using this Manual . . . . . . . . . . . . . . . . iv
V
Vehicle Canadian Owners . . . . . . . . . . . . . . .iv
Control . . . . . . . . . . . . . . . . . . . . . . . . 9-3
Identification
Number (VIN) . . . . . . . . . . . . . . . 12-1
Load Limits . . . . . . . . . . . . . . . . . . . 9-21
Messages . . . . . . . . . . . . . . . . . . . . 5-24
Personalization . . . . . . . . . . . . . . . 5-30
Reminder Messages . . . . . . . . . . 5-29
Remote Start . . . . . . . . . . . . . . . . . . 2-5
Security . . . . . . . . . . . . . . . . . . . . . . 2-12
Towing . . . . . . . . . . . . . . . . . . . . . . 10-79
Vehicle Care Tire Pressure . . . . . . . . . . . . . . . 10-51
Vehicle Identification Service Parts Identification
Label . . . . . . . . . . . . . . . . . . . . . . . . 12-1
Ventilation, Air . . . . . . . . . . . . . . . . . . 8-5
Visors . . . . . . . . . . . . . . . . . . . . . . . . . 2-18