phone GMC TERRAIN 2016 User Guide

GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-9234776) - 2016 - crc - 10/12/15
292 Customer Information
resolved by your dealership without
further help, in the U.S., call
1-800-462-8782. In Canada, call
General Motors of Canada
Customer Care Centre at
1-800-263-3777 (English),
or 1-800-263-7854 (French).
We encourage you to call the
toll-free number in order to give your
inquiry prompt attention. Have the
following information available to
give the Customer Assistance
representative:
.Vehicle Identification
Number (VIN). This is available
from the vehicle registration or
title, or the plate at the top left of
the instrument panel and visible
through the windshield.
. Dealership name and location.
. Vehicle delivery date and
present mileage.
When contacting GMC, remember
that your concern will likely be
resolved at a dealer's facility. That is
why we suggest following Step One
first. STEP THREE
—U.S. Owners :
Both General Motors and your
dealer are committed to making
sure you are completely satisfied
with your new vehicle. However,
if you continue to remain unsatisfied
after following the procedure
outlined in Steps One and Two, you
can file with the Better Business
Bureau (BBB) Auto Line
®Program
to enforce your rights.
The BBB Auto Line Program is an
out-of-court program administered
by the Council of Better Business
Bureaus to settle automotive
disputes regarding vehicle repairs or
the interpretation of the New Vehicle
Limited Warranty. Although you may
be required to resort to this informal
dispute resolution program prior to
filing a court action, use of the
program is free of charge and your
case will generally be heard within
40 days. If you do not agree with the
decision given in your case, you
may reject it and proceed with any
other venue for relief available
to you. You may contact the BBB Auto Line
Program using the toll-free
telephone number or write them at
the following address:
BBB Auto Line Program
Council of Better Business Bureaus,
Inc.
3033 Wilson Blvd.
Suite 600
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
http://www.bbb.org/council/
programs-services/
dispute-handling-and-resolution/
bbb-auto-line
This program is available in all
50 states and the District of
Columbia. Eligibility is limited by
vehicle age, mileage, and other
factors. General Motors reserves
the right to change eligibility
limitations and/or discontinue its
participation in this program.
STEP THREE
—Canadian
Owners : In the event that you do
not feel your concerns have been
addressed after following the
procedure outlined in Steps One
and Two, General Motors of Canada

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Customer Information 293
Limited wants you to be aware of its
participation in a no-charge
Mediation/Arbitration Program.
General Motors of Canada Limited
has committed to binding arbitration
of owner disputes involving
factory-related vehicle service
claims. The program provides for
the review of the facts involved by
an impartial third party arbiter, and
may include an informal hearing
before the arbiter. The program is
designed so that the entire dispute
settlement process, from the time
you file your complaint to the final
decision, should be completed in
about 70 days. We believe our
impartial program offers advantages
over courts in most jurisdictions
because it is informal, quick, and
free of charge.
For further information concerning
eligibility in the Canadian Motor
Vehicle Arbitration Plan (CAMVAP),
call toll-free 1-800-207-0685, or call
the General Motors Customer Care
Centre, 1-800-263-3777 (English),
1-800-263-7854 (French),
or write to:Mediation/Arbitration Program
c/o Customer Care Centre
General Motors of Canada Limited
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Your inquiry should be accompanied
by the Vehicle Identification
Number (VIN).
Customer Assistance
Offices
GMC encourages customers to call
the toll-free number for assistance.
However, if a customer wishes to
write or e-mail GMC, the letter
should be addressed to:
United States and Puerto Rico
GMC Customer Assistance Center
P.O. Box 33172
Detroit, MI 48232-5172
www.GMC.com
1-800-GMC-8782 (1-800-462-8782)
1-888-889-2438 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-888-881-3302From U.S. Virgin Islands:
1-800-496-9994
Canada
General Motors of Canada Limited
Customer Care Centre, Mail Code:
CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gmc.ca
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text
Telephone Devices (TTYs))
Roadside Assistance:
1-800-268-6800
Overseas
Please contact the local General
Motors Business Unit.
Customer Assistance for
Text Telephone (TTY)
Users
To assist customers who are deaf,
hard of hearing, or speech-impaired
and who use Text Telephones
(TTYs), GMC has TTY equipment

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294 Customer Information
available at its Customer Assistance
Center. Any TTY user in the U.S.
can communicate with GMC by
dialing: 1-888-889-2438. TTY users
in Canada can dial 1-800-263-3830.
Online Owner Center
Online Owner Experience
(U.S.) my.gmc.com
The GMC online owner experience
is a one-stop resource that allows
interaction with GMC and keeps
important vehicle-specific
information in one place.
Membership Benefits
E(Vehicle Information) :
Download owner manuals and view
vehicle-specific how-to videos.
G(Maintenance Information) :
View maintenance schedules,
alerts, and OnStar onboard vehicle
diagnostic information. Schedule
service appointments.
I(Service History) : View and
print dealer-recorded service
records and self-recorded service
records.
D(Preferred Dealer
Information) : Select a preferred
dealer and view dealer location,
maps, phone numbers, and hours.
r(Warranty Tracking
Information) : Track your vehicle’s
warranty information.
J(Recall Information) : View
active recalls by Vehicle
Identification Number (VIN). See
Vehicle Identification Number
(VIN) 0287.
H(Other Account Information) :
View GM Card, SiriusXM Satellite
radio (if equipped), and OnStar
account information (if equipped).
F(Live Chat Support) : Chat live
with online help representatives.
Visit my.gmc.com to register your
vehicle.
GMC Owner Centre (Canada)
gmcowner.ca
Take a trip to the GMC Owner
Centre:
. Chat live with online help
representatives. .
Use the Vehicle Tools section.
. Access third party enthusiast
sites and social media networks.
. Locate owner resources such as
lease-end, financing, and
warranty information.
. Retrieve your favorite articles,
quizzes, tips, and multimedia
galleries organized into the
Features and Auto Care
Sections.
. Download the owner manual for
your vehicle, quickly and easily.
. Find the GMC-recommended
maintenance services for your
vehicle.
GM Mobility
Reimbursement Program

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Customer Information 295
This program is available to
qualified applicants for cost
reimbursement of eligible
aftermarket adaptive equipment
required for the vehicle, such as
hand controls or a wheelchair/
scooter lift for the vehicle.
For more information on the limited
offer, visit www.gmmobility.com or
call the GM Mobility Assistance
Center at 1-800-323-9935. Text
Telephone (TTY) users, call
1-800-833-9935.
General Motors of Canada also has
a Mobility Program. Visit www.gm.ca
or call 1-800-GM-DRIVE (463-7483)
for details. TTY users call
1-800-263-3830.
Roadside Assistance
Program
For U.S.-purchased vehicles, call
1-888-881-3302; (Text Telephone
(TTY): 1-888-889-2438).
For Canadian-purchased vehicles,
call 1-800-268-6800.
Service is available 24 hours a day,
365 days a year.
Calling for Assistance
When calling Roadside Assistance,
have the following information
ready:
.Your name, home address, and
home telephone number.
. Telephone number of your
location.
. Location of the vehicle
. Model, year, color, and license
plate number of the vehicle.
. Odometer reading, Vehicle
Identification Number (VIN), and
delivery date of the vehicle.
. Description of the problem.
Coverage
Services are provided for the
duration of the vehicle's powertrain
warranty.
In the U.S., anyone driving the
vehicle is covered. In Canada, a
person driving the vehicle without
permission from the owner is not
covered. Roadside Assistance is not a part of
the New Vehicle Limited Warranty.
General Motors North America and
GMC reserve the right to make any
changes or discontinue the
Roadside Assistance program at
any time without notification.
General Motors North America and
GMC reserve the right to limit
services or payment to an owner or
driver if they decide the claims are
made too often, or the same type of
claim is made many times.
Services Provided
.
Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station.
. Lock-Out Service: Service to
unlock the vehicle if you are
locked out. A remote unlock may
be available if you have
OnStar
®. For security reasons,
the driver must present
identification before this service
is given.

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Limited Warranty, and any vehicle
failure related to such parts is not
covered by that warranty.
Repair Facility
GM also recommends that you
choose a collision repair facility that
meets your needs before you ever
need collision repairs. Your dealer
may have a collision repair center
with GM-trained technicians and
state-of-the-art equipment, or be
able to recommend a collision repair
center that has GM-trained
technicians and comparable
equipment.
Insuring the Vehicle
Protect your investment in the GM
vehicle with comprehensive and
collision insurance coverage. There
are significant differences in the
quality of coverage afforded by
various insurance policy terms.
Many insurance policies provide
reduced protection to the GM
vehicle by limiting compensation for
damage repairs through the use of
aftermarket collision parts. Some
insurance companies will notspecify aftermarket collision parts.
When purchasing insurance, we
recommend that you ensure that the
vehicle will be repaired with GM
original equipment collision parts.
If such insurance coverage is not
available from your current
insurance carrier, consider switching
to another insurance carrier.
If the vehicle is leased, the leasing
company may require you to have
insurance that ensures repairs with
Genuine GM Original Equipment
Manufacturer (OEM) parts or
Genuine Manufacturer replacement
parts. Read the lease carefully, as
you may be charged at the end of
the lease for poor quality repairs.If a Crash Occurs
If there has been an injury, call
emergency services for help. Do not
leave the scene of a crash until all
matters have been taken care of.
Move the vehicle only if its position
puts you in danger, or you are
instructed to move it by a police
officer.
Give only the necessary information
to police and other parties involved
in the crash.
For emergency towing see
Roadside Assistance
Program
0295.
Gather the following information:
. Driver name, address, and
telephone number.
. Driver license number.
. Owner name, address, and
telephone number.
. Vehicle license plate number.
. Vehicle make, model, and
model year.
. Vehicle Identification
Number (VIN).
. Insurance company and policy
number.
. General description of the
damage to the other vehicle.
Choose a reputable repair facility
that uses quality replacement parts.
See “Collision Parts” earlier in this
section.

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304 Customer Information
and, in certain situations, the
location and approximate GPS
speed of the vehicle. Refer to the
OnStar Terms and Conditions and
Privacy Statement on the OnStar
website.
SeeOnStar Additional
Information 0309.
Infotainment System
If the vehicle is equipped with a
navigation system as part of the
infotainment system, use of the
system may result in the storage of
destinations, addresses, telephone
numbers, and other trip information.
See the infotainment manual for
information on stored data and for
deletion instructions.

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310 OnStar
Reactivation for Subsequent
Owners
PressQand follow the prompts to
speak to an Advisor as soon as
possible. The Advisor will update
vehicle records and explain OnStar
service options.
How OnStar Service Works
Automatic Crash Response,
Emergency Services, Crisis Assist,
Stolen Vehicle Assistance,
Advanced Diagnostics, Remote
Services, Roadside Assistance,
Turn-by-Turn Navigation, and
Hands-Free Calling are available on
most vehicles. Not all OnStar
services are available everywhere
or on all vehicles. For more
information, a full description of
OnStar services, system limitations,
and OnStar terms and conditions:
. Call 1-888-4ONSTAR
(1-888-466-7827).
. See www.onstar.com (U.S.).
. See www.onstar.ca (Canada).
. Call TTY 1-877-248-2080. .
Press
Qto speak with an
Advisor.
OnStar services cannot work unless
the vehicle is in a place where
OnStar has an agreement with a
wireless service provider for service
in that area. The wireless service
provider must also have coverage,
network capacity, reception, and
technology compatible with OnStar
services. Service involving location
information about the vehicle cannot
work unless GPS signals are
available, unobstructed, and
compatible with the OnStar
hardware. OnStar services may not
work if the OnStar equipment is not
properly installed or it has not been
properly maintained. If equipment or
software is added, connected,
or modified, OnStar services may
not work. Other problems beyond
the control of OnStar —such as
hills, tall buildings, tunnels, weather,
electrical system design and
architecture of the vehicle, damage
to the vehicle in a crash, or wireless
phone network congestion or
jamming —may prevent service. See
Radio Frequency
Statement 0301.
Services for People with
Disabilities
Advisors provide services to help
Subscribers with physical disabilities
and medical conditions.
Press
Qto help:
. Locate a gas station with an
attendant to pump gas.
. Find a hotel, restaurant, etc.,
that meets accessibility needs.
. Provide directions to the closest
hospital or pharmacy in urgent
situations.
TTY Users
OnStar has the ability to
communicate to deaf,
hard-of-hearing, or speech-impaired
customers while in the vehicle. The
available dealer-installed TTY
system can provide in-vehicle
access to all OnStar services,
except Virtual Advisor and OnStar
Turn-by-Turn Navigation.

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Index 317
ConnectionsOnStar®. . . . . . . . . . . . . . . . . . . . . . 307
Control Traction and ElectronicStability . . . . . . . . . . . . . . . . . . . . . 172
Control of a Vehicle . . . . . . . . . . . . . 146
Convenience Net . . . . . . . . . . . . . . . . 90
Convex Mirrors . . . . . . . . . . . . . . . . . . 38
Coolant Engine . . . . . . . . . . . . . . . . . . . . . . . . 210
Engine Temperature Gauge . . 100
Cooling System . . . . . . . . . . . . . . . . . 209 Engine Messages . . . . . . . . . . . . .115
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . . . . 297
Cover
Cargo . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Engine . . . . . . . . . . . . . . . . . . . . . . . . 204
Cruise Control . . . . . . . . . . . . . . . . . . 174 Light . . . . . . . . . . . . . . . . . . . . . . . . . . .110
Messages . . . . . . . . . . . . . . . . . . . . .114
Cupholders . . . . . . . . . . . . . . . . . . . . . . 89
Customer Assistance . . . . . . . . . . . 293 Offices . . . . . . . . . . . . . . . . . . . . . . . . 293
Text Telephone (TTY)Users . . . . . . . . . . . . . . . . . . . . . . . 293 Customer Information
Service Publications
Ordering Information . . . . . . . . 300
Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . . . 291
D
Damage Repair, Collision . . . . . . . 298
Danger, Warning, and Caution . . . . 3
Data Recorders, Event . . . . . . . . . 303
Daytime RunningLamps (DRL) . . . . . . . . . . . . . . . . . . 131
Defensive Driving . . . . . . . . . . . . . . . 145
Delayed Locking . . . . . . . . . . . . . . . . . 31
Diagnostics OnStar
®. . . . . . . . . . . . . . . . . . . . . . 309
Distracted Driving . . . . . . . . . . . . . . . 145
Dome Lamps . . . . . . . . . . . . . . . . . . . 133
Door
Ajar Messages . . . . . . . . . . . . . . . .114
Delayed Locking . . . . . . . . . . . . . . . . 31
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Power Locks . . . . . . . . . . . . . . . . . . . . 30
Drive Belt Routing, Engine . . . . . . 290
Drive Systems All-Wheel Drive . . . . . . . . . . 170, 219
Driver Information Center (DIC) . . . . . . . . . . . . . . . . . . 110 Driving
Characteristics and
Towing Tips . . . . . . . . . . . . . . . . . 190
Defensive . . . . . . . . . . . . . . . . . . . . . 145
Drunk . . . . . . . . . . . . . . . . . . . . . . . . . 145
For Better Fuel Economy . . . . . . . 23
Hill and Mountain Roads . . . . . . 153
If the Vehicle is Stuck . . . . . . . . . 155
Loss of Control . . . . . . . . . . . . . . . 148
Off-Road . . . . . . . . . . . . . . . . . . . . . 148
Off-Road Recovery . . . . . . . . . . . 147
Vehicle Load Limits . . . . . . . . . . . 156
Wet Roads . . . . . . . . . . . . . . . . . . . 152
Winter . . . . . . . . . . . . . . . . . . . . . . . . 154E
E85 or FlexFuel . . . . . . . . . . . . . . . . 187
ECO Button . . . . . . . . . . . . . . . . . . . . 169
Economy Mode Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . 169
Electrical Equipment,
Add-On . . . . . . . . . . . . . . . . . . . . . . . 196
Electrical System Engine Compartment FuseBlock . . . . . . . . . . . . . . . . . . . . . . . . 226
Fuses . . . . . . . . . . . . . . . . . . . . . . . . 226
Instrument Panel Fuse
Block . . . . . . . . . . . . . . . . . . . . . . . . 229

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Index 323
Service (cont'd)Scheduling Appointments . . . . . 297
Vehicle Messages . . . . . . . . . . . . .118
Services
Special Application . . . . . . . . . . . 280
Servicing the Airbag . . . . . . . . . . . . . 69
Shift Lock Control Function Check, Automatic
Transmission . . . . . . . . . . . . . . . . . . 219
Shifting Into Park . . . . . . . . . . . . . . . . . . . . . . 164
Out of Park . . . . . . . . . . . . . . . . . . . 165
Side Blind Zone Alert (SBZA) . . . 182
Sidemarker Bulb Replacement . . . . . . . . . . . . 222
Signals, Turn and Lane-Change . . . . . . . . . . . . . . . . . 132
Spare Tire
Compact . . . . . . . . . . . . . . . . . . . . . . 257
Special Application Services . . . . 280
Specifications and Capacities . . . . . . . . . . . . . . . . . . . . . 288
Speedometer . . . . . . . . . . . . . . . . . . . . 99
StabiliTrak
OFF Light . . . . . . . . . . . . . . . . . . . . . 107
Start Assist, Hills . . . . . . . . . . . . . . . 172
Start Vehicle, Remote . . . . . . . . . . . 28 Starter Switch Check . . . . . . . . . . . 219
Starting the Engine . . . . . . . . . . . . . 162
Steering . . . . . . . . . . . . . . . . . . . . . . . . 146
Fluid, Power . . . . . . . . . . . . . . . . . . 215
Wheel Adjustment . . . . . . . . . . . . . . 93
Wheel Controls . . . . . . . . . . . . . . . . . 93
Stoplamps and Back-Up Lamps
Bulb Replacement . . . . . . . . . . . . 222
Storage Areas Cargo Cover . . . . . . . . . . . . . . . . . . . . 90
Center Console . . . . . . . . . . . . . . . . . 89
Convenience Net . . . . . . . . . . . . . . . 90
Glove Box . . . . . . . . . . . . . . . . . . . . . . 89
Roof Rack System . . . . . . . . . . . . . . 91
Storage Compartments . . . . . . . . . . 89
Stuck Vehicle . . . . . . . . . . . . . . . . . . . 155
Summer Tires . . . . . . . . . . . . . . . . . . 232
Sun Visors . . . . . . . . . . . . . . . . . . . . . . . 41
Sunroof . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . 3
System Forward CollisionAlert (FCA) . . . . . . . . . . . . . . . . . . 180
Infotainment . . . . . . . . . . . . . 136, 304
Roof Rack . . . . . . . . . . . . . . . . . . . . . . 91T
Tachometer . . . . . . . . . . . . . . . . . . . . . . 99
Taillamps Bulb Replacement . . . . . . . . . . . . 222
Text Telephone (TTY) Users . . . . 293
Theft-Deterrent Systems . . . . . . . . . 37
Immobilizer . . . . . . . . . . . . . . . . . . . . . 37
Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Tires . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231 All-Season . . . . . . . . . . . . . . . . . . . . 231
Buying New Tires . . . . . . . . . . . . . 245
Chains . . . . . . . . . . . . . . . . . . . . . . . . 249
Changing . . . . . . . . . . . . . . . . . . . . . 251
Compact Spare . . . . . . . . . . . . . . . 257
Designations . . . . . . . . . . . . . . . . . 235
Different Size . . . . . . . . . . . . . . . . . 246
If a Tire Goes Flat . . . . . . . . . . . . 250
Inspection . . . . . . . . . . . . . . . . . . . . 243
Messages . . . . . . . . . . . . . . . . . . . . .119
Pressure Light . . . . . . . . . . . . . . . . 108
Pressure Monitor Operation . . 240
Pressure Monitor System . . . . . 239
Rotation . . . . . . . . . . . . . . . . . . . . . . 243
Sidewall Labeling . . . . . . . . . . . . . 233
Terminology and Definitions . . 235
Uniform Tire Quality
Grading . . . . . . . . . . . . . . . . . . . . . 247