infotainment GMC TERRAIN 2016 Owner's Guide

GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-9234776) - 2016 - crc - 10/12/15
Customer Information 291
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . 291
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . . . . 293
Customer Assistance for Text Telephone (TTY) Users . . . . . 293
Online Owner Center . . . . . . . . . 294
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . 294
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . 295
Scheduling Service Appointments . . . . . . . . . . . . . . . 297
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . 297
Collision Damage Repair . . . . . 298
Service Publications Ordering Information . . . . . . . . . . . . . . . . . . 300
Radio Frequency Statement . . . . . . . . . . . . . . . . . . . 301
Reporting Safety Defects
Reporting Safety Defects tothe United States
Government . . . . . . . . . . . . . . . . . 301
Reporting Safety Defects to the Canadian
Government . . . . . . . . . . . . . . . . . 302
Reporting Safety Defects to General Motors . . . . . . . . . . . . . 302
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . . . 302
Event Data Recorders . . . . . . . . 303
OnStar
®. . . . . . . . . . . . . . . . . . . . . . 303
Infotainment System . . . . . . . . . . 304
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
GMC. Normally, any concerns with
the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
STEP TWO : If after contacting a
member of dealership management,
it appears your concern cannot be

GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-9234776) - 2016 - crc - 10/12/15
304 Customer Information
and, in certain situations, the
location and approximate GPS
speed of the vehicle. Refer to the
OnStar Terms and Conditions and
Privacy Statement on the OnStar
website.
SeeOnStar Additional
Information 0309.
Infotainment System
If the vehicle is equipped with a
navigation system as part of the
infotainment system, use of the
system may result in the storage of
destinations, addresses, telephone
numbers, and other trip information.
See the infotainment manual for
information on stored data and for
deletion instructions.

GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-9234776) - 2016 - crc - 10/12/15
Index 319
Gauges (cont'd)Warning Lights and
Indicators . . . . . . . . . . . . . . . . . . . . . 97
General Information
Service and Maintenance . . . . . 273
Towing . . . . . . . . . . . . . . . . . . . . . . . . 190
Vehicle Care . . . . . . . . . . . . . . . . . . 198
Glove Box . . . . . . . . . . . . . . . . . . . . . . . 89
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . . . . 294
H
Halogen Bulbs . . . . . . . . . . . . . . . . . . 222
Hazard Warning Flashers . . . . . . . 132
Head Restraints . . . . . . . . . . . . . . . . . 44
HeadlampsAiming . . . . . . . . . . . . . . . . . . . . . . . . 222
Automatic . . . . . . . . . . . . . . . . . . . . . 131
Bulb Replacement . . . . . . . . . . . . 222
Daytime RunningLamps (DRL) . . . . . . . . . . . . . . . . 131
Flash-to-Pass . . . . . . . . . . . . . . . . . 131
High-Beam On Light . . . . . . . . . . .110
High/Low Beam Changer . . . . . 130
Lamps On Reminder . . . . . . . . . .110
Heated Front Seats . . . . . . . . . . . . . . 50
Heated Mirrors . . . . . . . . . . . . . . . . . . . 38 Heater
Engine Coolant . . . . . . . . . . . . . . . 163
Heating and Air Conditioning . . . . . . . . . . . . . . 137, 139
High-Beam On Light . . . . . . . . . . . . 110
Hill and Mountain Roads . . . . . . . . 153
Hill Start Assist (HSA) . . . . . . . . . . 172
Hood . . . . . . . . . . . . . . . . . . . . . . . . . . . 200
Horn . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
How to Wear Safety Belts Properly . . . . . . . . . . . . . . . . . . . . . . . . 53I
Ignition Positions . . . . . . . . . . . . . . . 160
Ignition Transmission Lock
Check . . . . . . . . . . . . . . . . . . . . . . . . . 219
Immobilizer . . . . . . . . . . . . . . . . . . . . . . 37
Indicator
Vehicle Ahead . . . . . . . . . . . . . . . . 107
Infants and Young Children, Restraints . . . . . . . . . . . . . . . . . . . . . . 73
Infotainment . . . . . . . . . . . . . . . . . . . . 136
Infotainment System . . . . . . . . . . . . 304
Instrument Cluster . . . . . . . . . . . . . . . 98
Interior Rearview Mirrors . . . . . . . . . 39
Introduction . . . . . . . . . . . . . . . . . . . . . . . 2
J
Jump Starting - North America . . . . . . . . . . . . . . . . . . . . . . . 258
K
Key and Lock Messages . . . . . . . . 116
Keyless EntryRemote (RKE) System . . . . . . . . . 26
Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
L
Labeling, Tire Sidewall . . . . . . . . . . 233
Lamps Daytime Running (DRL) . . . . . . 131
Dome . . . . . . . . . . . . . . . . . . . . . . . . . 133
Exterior Controls . . . . . . . . . . . . . . 130
License Plate . . . . . . . . . . . . . . . . . 225
Malfunction Indicator . . . . . . . . . 103
On Reminder . . . . . . . . . . . . . . . . . .110
Reading . . . . . . . . . . . . . . . . . . . . . . 133
Lane Departure
Warning (LDW) . . . . . . . . . . . . . . . . 184
Lane Departure Warning Light . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Lap-Shoulder Belt . . . . . . . . . . . . . . . 54
LATCH System
Replacing Parts after aCrash . . . . . . . . . . . . . . . . . . . . . . . . . 83

GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-9234776) - 2016 - crc - 10/12/15
Index 323
Service (cont'd)Scheduling Appointments . . . . . 297
Vehicle Messages . . . . . . . . . . . . .118
Services
Special Application . . . . . . . . . . . 280
Servicing the Airbag . . . . . . . . . . . . . 69
Shift Lock Control Function Check, Automatic
Transmission . . . . . . . . . . . . . . . . . . 219
Shifting Into Park . . . . . . . . . . . . . . . . . . . . . . 164
Out of Park . . . . . . . . . . . . . . . . . . . 165
Side Blind Zone Alert (SBZA) . . . 182
Sidemarker Bulb Replacement . . . . . . . . . . . . 222
Signals, Turn and Lane-Change . . . . . . . . . . . . . . . . . 132
Spare Tire
Compact . . . . . . . . . . . . . . . . . . . . . . 257
Special Application Services . . . . 280
Specifications and Capacities . . . . . . . . . . . . . . . . . . . . . 288
Speedometer . . . . . . . . . . . . . . . . . . . . 99
StabiliTrak
OFF Light . . . . . . . . . . . . . . . . . . . . . 107
Start Assist, Hills . . . . . . . . . . . . . . . 172
Start Vehicle, Remote . . . . . . . . . . . 28 Starter Switch Check . . . . . . . . . . . 219
Starting the Engine . . . . . . . . . . . . . 162
Steering . . . . . . . . . . . . . . . . . . . . . . . . 146
Fluid, Power . . . . . . . . . . . . . . . . . . 215
Wheel Adjustment . . . . . . . . . . . . . . 93
Wheel Controls . . . . . . . . . . . . . . . . . 93
Stoplamps and Back-Up Lamps
Bulb Replacement . . . . . . . . . . . . 222
Storage Areas Cargo Cover . . . . . . . . . . . . . . . . . . . . 90
Center Console . . . . . . . . . . . . . . . . . 89
Convenience Net . . . . . . . . . . . . . . . 90
Glove Box . . . . . . . . . . . . . . . . . . . . . . 89
Roof Rack System . . . . . . . . . . . . . . 91
Storage Compartments . . . . . . . . . . 89
Stuck Vehicle . . . . . . . . . . . . . . . . . . . 155
Summer Tires . . . . . . . . . . . . . . . . . . 232
Sun Visors . . . . . . . . . . . . . . . . . . . . . . . 41
Sunroof . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . 3
System Forward CollisionAlert (FCA) . . . . . . . . . . . . . . . . . . 180
Infotainment . . . . . . . . . . . . . 136, 304
Roof Rack . . . . . . . . . . . . . . . . . . . . . . 91T
Tachometer . . . . . . . . . . . . . . . . . . . . . . 99
Taillamps Bulb Replacement . . . . . . . . . . . . 222
Text Telephone (TTY) Users . . . . 293
Theft-Deterrent Systems . . . . . . . . . 37
Immobilizer . . . . . . . . . . . . . . . . . . . . . 37
Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Tires . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231 All-Season . . . . . . . . . . . . . . . . . . . . 231
Buying New Tires . . . . . . . . . . . . . 245
Chains . . . . . . . . . . . . . . . . . . . . . . . . 249
Changing . . . . . . . . . . . . . . . . . . . . . 251
Compact Spare . . . . . . . . . . . . . . . 257
Designations . . . . . . . . . . . . . . . . . 235
Different Size . . . . . . . . . . . . . . . . . 246
If a Tire Goes Flat . . . . . . . . . . . . 250
Inspection . . . . . . . . . . . . . . . . . . . . 243
Messages . . . . . . . . . . . . . . . . . . . . .119
Pressure Light . . . . . . . . . . . . . . . . 108
Pressure Monitor Operation . . 240
Pressure Monitor System . . . . . 239
Rotation . . . . . . . . . . . . . . . . . . . . . . 243
Sidewall Labeling . . . . . . . . . . . . . 233
Terminology and Definitions . . 235
Uniform Tire Quality
Grading . . . . . . . . . . . . . . . . . . . . . 247