radio GMC TERRAIN 2016 Owner's Guide

GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-9234776) - 2016 - crc - 10/12/15
Customer Information 291
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . 291
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . . . . 293
Customer Assistance for Text Telephone (TTY) Users . . . . . 293
Online Owner Center . . . . . . . . . 294
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . 294
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . 295
Scheduling Service Appointments . . . . . . . . . . . . . . . 297
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . 297
Collision Damage Repair . . . . . 298
Service Publications Ordering Information . . . . . . . . . . . . . . . . . . 300
Radio Frequency Statement . . . . . . . . . . . . . . . . . . . 301
Reporting Safety Defects
Reporting Safety Defects tothe United States
Government . . . . . . . . . . . . . . . . . 301
Reporting Safety Defects to the Canadian
Government . . . . . . . . . . . . . . . . . 302
Reporting Safety Defects to General Motors . . . . . . . . . . . . . 302
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . . . 302
Event Data Recorders . . . . . . . . 303
OnStar
®. . . . . . . . . . . . . . . . . . . . . . 303
Infotainment System . . . . . . . . . . 304
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
GMC. Normally, any concerns with
the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
STEP TWO : If after contacting a
member of dealership management,
it appears your concern cannot be

GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-9234776) - 2016 - crc - 10/12/15
294 Customer Information
available at its Customer Assistance
Center. Any TTY user in the U.S.
can communicate with GMC by
dialing: 1-888-889-2438. TTY users
in Canada can dial 1-800-263-3830.
Online Owner Center
Online Owner Experience
(U.S.) my.gmc.com
The GMC online owner experience
is a one-stop resource that allows
interaction with GMC and keeps
important vehicle-specific
information in one place.
Membership Benefits
E(Vehicle Information) :
Download owner manuals and view
vehicle-specific how-to videos.
G(Maintenance Information) :
View maintenance schedules,
alerts, and OnStar onboard vehicle
diagnostic information. Schedule
service appointments.
I(Service History) : View and
print dealer-recorded service
records and self-recorded service
records.
D(Preferred Dealer
Information) : Select a preferred
dealer and view dealer location,
maps, phone numbers, and hours.
r(Warranty Tracking
Information) : Track your vehicle’s
warranty information.
J(Recall Information) : View
active recalls by Vehicle
Identification Number (VIN). See
Vehicle Identification Number
(VIN) 0287.
H(Other Account Information) :
View GM Card, SiriusXM Satellite
radio (if equipped), and OnStar
account information (if equipped).
F(Live Chat Support) : Chat live
with online help representatives.
Visit my.gmc.com to register your
vehicle.
GMC Owner Centre (Canada)
gmcowner.ca
Take a trip to the GMC Owner
Centre:
. Chat live with online help
representatives. .
Use the Vehicle Tools section.
. Access third party enthusiast
sites and social media networks.
. Locate owner resources such as
lease-end, financing, and
warranty information.
. Retrieve your favorite articles,
quizzes, tips, and multimedia
galleries organized into the
Features and Auto Care
Sections.
. Download the owner manual for
your vehicle, quickly and easily.
. Find the GMC-recommended
maintenance services for your
vehicle.
GM Mobility
Reimbursement Program

GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-9234776) - 2016 - crc - 10/12/15
Customer Information 301
Current and Past Models
Technical Service Bulletins and
Manuals are available for current
and past model GM vehicles.
ORDER TOLL FREE:
1-800-551-4123 Monday–Friday
8:00 AM –6:00 PM Eastern Time
For Credit Card Orders Only
(VISA-MasterCard-Discover), see
Helm, Inc. at: www.helminc.com.
Or write to:
Helm, Incorporated
Attention: Customer Service
47911 Halyard Drive
Plymouth, MI 48170
Prices are subject to change without
notice and without incurring
obligation. Allow ample time for
delivery.
All listed prices are quoted in U.S.
funds. Make checks payable in U.S.
funds.
Radio Frequency
Statement
This vehicle has systems that
operate on a radio frequency that
complies with Part 15/Part 18 of the
Federal Communications
Commission (FCC) rules and with
Industry Canada Standards
RSS-GEN/210/216/220/251/310,
ICES‐001.
Operation is subject to the following
two conditions:
1. The device may not cause harmful interference.
2. The device must accept any interference received, including
interference that may cause
undesired operation of the
device.
Changes or modifications to any of
these systems by other than an
authorized service facility could void
authorization to use this equipment.
Reporting Safety
Defects
Reporting Safety Defects
to the United States
Government
If you believe that your vehicle
has a defect which could cause
a crash or could cause injury or
death, you should immediately
inform the National Highway
Traffic Safety Administration
(NHTSA) in addition to notifying
General Motors.
If NHTSA receives similar
complaints, it may open an
investigation, and if it finds that
a safety defect exists in a group
of vehicles, it may order a recall
and remedy campaign.
However, NHTSA cannot
become involved in individual
problems between you, your
dealer, or General Motors.

GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-9234776) - 2016 - crc - 10/12/15
302 Customer Information
To contact NHTSA, you may call
the Vehicle Safety Hotline
toll-free at 1-888-327-4236
(TTY: 1-800-424-9153); go to
http://www.safercar.gov;or
write to:
Administrator, NHTSA
1200 New Jersey Avenue, S.E.
Washington, D.C. 20590
You can also obtain other
information about motor
vehicle safety from
http://www.safercar.gov
.
Reporting Safety Defects
to the Canadian
Government
If you live in Canada, and you
believe that the vehicle has a safety
defect, notify Transport Canada
immediately, and notify General Motors of Canada Limited. Call
Transport Canada at
1-800-333-0510 or write to:
Transport Canada
Road Safety Branch
80 rue Noel
Gatineau, QC J8Z 0A1
Reporting Safety Defects
to General Motors
In addition to notifying NHTSA (or
Transport Canada) in a situation like
this, notify General Motors.
Call 1-800-GMC-8782
(1-800-462-8782), or write:
GMC Customer Assistance Center
P.O. Box 33172
Detroit, MI 48232-5172
In Canada, call 1-800-263-3777
(English) or 1-800-263-7854
(French), or write:
General Motors of Canada Limited
Customer Care Centre, Mail Code:
CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Vehicle Data
Recording and
Privacy
The vehicle has a number of
computers that record information
about the vehicle’s performance and
how it is driven. For example, the
vehicle uses computer modules to
monitor and control engine and
transmission performance, to
monitor the conditions for airbag
deployment and deploy them in a
crash, and, if equipped, to provide
antilock braking to help the driver
control the vehicle. These modules
may store data to help the dealer
technician service the vehicle.
Some modules may also store data
about how the vehicle is operated,
such as rate of fuel consumption or
average speed. These modules may
retain personal preferences, such as
radio presets, seat positions, and
temperature settings.

GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-9234776) - 2016 - crc - 10/12/15
310 OnStar
Reactivation for Subsequent
Owners
PressQand follow the prompts to
speak to an Advisor as soon as
possible. The Advisor will update
vehicle records and explain OnStar
service options.
How OnStar Service Works
Automatic Crash Response,
Emergency Services, Crisis Assist,
Stolen Vehicle Assistance,
Advanced Diagnostics, Remote
Services, Roadside Assistance,
Turn-by-Turn Navigation, and
Hands-Free Calling are available on
most vehicles. Not all OnStar
services are available everywhere
or on all vehicles. For more
information, a full description of
OnStar services, system limitations,
and OnStar terms and conditions:
. Call 1-888-4ONSTAR
(1-888-466-7827).
. See www.onstar.com (U.S.).
. See www.onstar.ca (Canada).
. Call TTY 1-877-248-2080. .
Press
Qto speak with an
Advisor.
OnStar services cannot work unless
the vehicle is in a place where
OnStar has an agreement with a
wireless service provider for service
in that area. The wireless service
provider must also have coverage,
network capacity, reception, and
technology compatible with OnStar
services. Service involving location
information about the vehicle cannot
work unless GPS signals are
available, unobstructed, and
compatible with the OnStar
hardware. OnStar services may not
work if the OnStar equipment is not
properly installed or it has not been
properly maintained. If equipment or
software is added, connected,
or modified, OnStar services may
not work. Other problems beyond
the control of OnStar —such as
hills, tall buildings, tunnels, weather,
electrical system design and
architecture of the vehicle, damage
to the vehicle in a crash, or wireless
phone network congestion or
jamming —may prevent service. See
Radio Frequency
Statement 0301.
Services for People with
Disabilities
Advisors provide services to help
Subscribers with physical disabilities
and medical conditions.
Press
Qto help:
. Locate a gas station with an
attendant to pump gas.
. Find a hotel, restaurant, etc.,
that meets accessibility needs.
. Provide directions to the closest
hospital or pharmacy in urgent
situations.
TTY Users
OnStar has the ability to
communicate to deaf,
hard-of-hearing, or speech-impaired
customers while in the vehicle. The
available dealer-installed TTY
system can provide in-vehicle
access to all OnStar services,
except Virtual Advisor and OnStar
Turn-by-Turn Navigation.

GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-9234776) - 2016 - crc - 10/12/15
312 OnStar
Add-on Electrical Equipment
The OnStar system is integrated
into the electrical architecture of the
vehicle. Do not add any electrical
equipment. SeeAdd-On Electrical
Equipment 0196. Added electrical
equipment may interfere with the
operation of the OnStar system and
cause it to not operate.
Vehicle Software Updates
OnStar or GM may remotely deliver
software updates or changes to the
vehicle without further notice or
consent. These updates or changes
may enhance or maintain safety,
security, or the operation of the
vehicle or the vehicle systems.
Software updates or changes may
affect or erase data or settings that
are stored in the vehicle, such as
OnStar Hands-Free Calling name
tags, saved navigation destinations,
or pre-set radio stations. Neither
OnStar nor GM is responsible for
any affected or erased data or
settings. These updates or changes
may also collect personal
information. Such collection is
described in the OnStar privacy statement or separately disclosed at
the time of installation. These
updates or changes may also cause
a system to automatically
communicate with GM servers to
collect information about vehicle
system status, identify whether
updates or changes are available,
or deliver updates or changes. An
active OnStar agreement constitutes
consent to these software updates
or changes and agreement that
either OnStar or GM may remotely
deliver them to the vehicle.
Privacy
The complete OnStar Privacy
Statement may be found at
www.onstar.com (U.S.),
or www.onstar.ca (Canada). We
recommend that you review it. If you
have any questions, call
1-888-4ONSTAR (1-888-466-7827)
or press
Qto speak with an
Advisor. Users of wireless
communications are cautioned that
the privacy of any information sent
via wireless cellular communications
cannot be assured. Third parties may unlawfully intercept or access
transmissions and private
communications without consent.
OnStar - Software
Acknowledgements
Certain OnStar components include
libcurl and unzip software and other
third party software. Below are the
notices and licenses associated with
libcurl and unzip and for other third
party software please see http://
www.lg.com/global/support/
opensource/index and https://
www.onstar.com/us/en/support/
getdocuments.html
libcurl:
COPYRIGHT AND PERMISSION
NOTICE
Copyright (c) 1996 - 2010, Daniel
Stenberg, .
All rights reserved.
Permission to use, copy, modify,
and distribute this software for any
purpose with or without fee is
hereby granted, provided that the

GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-9234776) - 2016 - crc - 10/12/15
318 Index
EmergencyOnStar®. . . . . . . . . . . . . . . . . . . . . . 306
Engine Air Cleaner/Filter . . . . . . . . . . . . . 208
Check and Service EngineSoon Light . . . . . . . . . . . . . . . . . . 103
Compartment Overview . . . . . . . 201
Coolant . . . . . . . . . . . . . . . . . . . . . . . 210
Coolant Heater . . . . . . . . . . . . . . . 163
Coolant Temperature Gauge . . . . . . . . . . . . . . . . . . . . . . 100
Cooling System . . . . . . . . . . . . . . . 209
Cooling System Messages . . . .115
Cover . . . . . . . . . . . . . . . . . . . . . . . . . 204
Drive Belt Routing . . . . . . . . . . . . 290
Exhaust . . . . . . . . . . . . . . . . . . . . . . 166
Oil Life System . . . . . . . . . . . . . . . 207
Oil Messages . . . . . . . . . . . . . . . . . .115
Oil Pressure Light . . . . . . . . . . . . 108
Overheating . . . . . . . . . . . . . . . . . . 214
Power Messages . . . . . . . . . . . . . .116
Running While Parked . . . . . . . . 167
Starting . . . . . . . . . . . . . . . . . . . . . . . 162
Entry Lighting . . . . . . . . . . . . . . . . . . . 134
Equipment, Towing . . . . . . . . . . . . . 195
Event Data Recorders . . . . . . . . . . 303
Exit Lighting . . . . . . . . . . . . . . . . . . . . 134 Extender, Safety Belt . . . . . . . . . . . . 58
Exterior Lamp Controls . . . . . . . . . 130
F
Features
Memory . . . . . . . . . . . . . . . . . . . . . . . . . 11
Filter,
Engine Air Cleaner . . . . . . . . . . . 208
Flash-to-Pass . . . . . . . . . . . . . . . . . . . 131
Flashers, Hazard Warning . . . . . . 132
Flat Tire . . . . . . . . . . . . . . . . . . . . . . . . 250 Changing . . . . . . . . . . . . . . . . . . . . . 251
FlexFuel E85 . . . . . . . . . . . . . . . . . . . . . . . . . . . 187
Floor Mats . . . . . . . . . . . . . . . . . . . . . . 271
Fluid Automatic Transmission . . . . . . 208
Brakes . . . . . . . . . . . . . . . . . . . . . . . . 217
Power Steering . . . . . . . . . . . . . . . 215
Washer . . . . . . . . . . . . . . . . . . . . . . . 216
Forward Collision Alert
(FCA) System . . . . . . . . . . . . . . . . . 180
Forward Collision Alert (FCA) Warning Light . . . . . . . . . . 106
Frequency Statement Radio . . . . . . . . . . . . . . . . . . . . . . . . . 301
Front Seats Adjustment . . . . . . . . . . . . . . . . . . . . . 45
Heated . . . . . . . . . . . . . . . . . . . . . . . . . 50 Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186
Additives . . . . . . . . . . . . . . . . . . . . . 187
Economy Driving . . . . . . . . . . . . . . . 23
Economy Light . . . . . . . . . . . . . . . 109
Filling a Portable Fuel
Container . . . . . . . . . . . . . . . . . . . 189
Filling the Tank . . . . . . . . . . . . . . . 188
Foreign Countries . . . . . . . . . . . . 187
Gauge . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Low Fuel Warning Light . . . . . . . 109
Requirements, California . . . . . 187
System Messages . . . . . . . . . . . . .116
Fuel Economy Mode . . . . . . . . . . . . 169
Fuses . . . . . . . . . . . . . . . . . . . . . . . . . . 226 Engine Compartment FuseBlock . . . . . . . . . . . . . . . . . . . . . . . . 226
Instrument Panel Fuse Block . . . . . . . . . . . . . . . . . . . . . . . . 229
G
Garage Door Opener . . . . . . . . . . . 126Programming . . . . . . . . . . . . . . . . . 126
Gauges Engine CoolantTemperature . . . . . . . . . . . . . . . . 100
Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Odometer . . . . . . . . . . . . . . . . . . . . . . . 99
Speedometer . . . . . . . . . . . . . . . . . . . 99
Tachometer . . . . . . . . . . . . . . . . . . . . . 99

GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-9234776) - 2016 - crc - 10/12/15
Index 321
Monitor System, TirePressure . . . . . . . . . . . . . . . . . . . . . . 239
N
Navigation
OnStar®. . . . . . . . . . . . . . . . . . . . . . 306
Net, Convenience . . . . . . . . . . . . . . . 90
New Vehicle Break-In . . . . . . . . . . . 160
O
Object Detection System
Messages . . . . . . . . . . . . . . . . . . . . . 116
Odometer . . . . . . . . . . . . . . . . . . . . . . . . 99
Off-Road . . . . . . . . . . . . . . . . . . . . . . . 148
Driving . . . . . . . . . . . . . . . . . . . . . . . . 148
Recovery . . . . . . . . . . . . . . . . . . . . . 147
Oil
Engine . . . . . . . . . . . . . . . . . . . . . . . . 204
Engine Oil Life System . . . . . . . 207
Messages . . . . . . . . . . . . . . . . . . . . .115
Pressure Light . . . . . . . . . . . . . . . . 108
Older Children, Restraints . . . . . . . 71
Online Owner Center . . . . . . . . . . . 294
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . 303
OnStar
®Additional
Information . . . . . . . . . . . . . . . . . . . . 309
OnStar
®Connections . . . . . . . . . . . 307
OnStar®Diagnostics . . . . . . . . . . . . 309
OnStar®Emergency . . . . . . . . . . . . 306 OnStar
®Navigation . . . . . . . . . . . . . 306
OnStar®Overview . . . . . . . . . . . . . . 305
OnStar®Security . . . . . . . . . . . . . . . 306
Ordering Service Publications . . . . . . . . . . 300
Outlets Power . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Overheating, Engine . . . . . . . . . . . . 214
P
Park Shifting Into . . . . . . . . . . . . . . . . . . . 164
Shifting Out of . . . . . . . . . . . . . . . . 165
Parking Brake . . . . . . . . . . . . . . . . . . . . . . . . . 171
Brake and P (Park)Mechanism Check . . . . . . . . . . 220
Over Things That Burn . . . . . . . 166
Parking Assist . . . . . . . . . . . . . . . . . . 179
Passenger Airbag Status Indicator . . . . . . . . . . . . . . . . . . . . . . 102
Passenger Compartment Air Filter . . . . . . . . . . . . . . . . . . . . . . . . . . 143
Passenger Sensing System . . . . . 65
Perchlorate Materials Requirements, California . . . . . . 198
Personalization Vehicle . . . . . . . . . . . . . . . . . . . . . . . 120 Power
Door Locks . . . . . . . . . . . . . . . . . . . . . 30
Mirrors . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Outlets . . . . . . . . . . . . . . . . . . . . . . . . . 96
Retained Accessory (RAP) . . . 163
Seat Adjustment . . . . . . . . . . . . . . . . 45
Steering Fluid . . . . . . . . . . . . . . . . . 215
Windows . . . . . . . . . . . . . . . . . . . . . . . 40
Pregnancy, Using Safety Belts . . . 58
Privacy Vehicle Data Recording . . . . . . . 302
Program Courtesy Transportation . . . . . . 297
Proposition 65 Warning,
California . . . . . . . . . . . .198, 218, 258
R
Radio Frequency Statement . . . . 301
Reading Lamps . . . . . . . . . . . . . . . . . 133
Rear Seats . . . . . . . . . . . . . . . . . . . . . . 51
Rear Vision Camera (RVC) . . . . . 177
Rear Window Washer/Wiper . . . . . 94
Rearview Mirrors . . . . . . . . . . . . . . . . 39Automatic Dimming . . . . . . . . . . . . . 39
Reclining Seatbacks . . . . . . . . . . . . . 47
Recommended Fluids and
Lubricants . . . . . . . . . . . . . . . . . . . . . 283