infotainment GMC TERRAIN 2020 Owner's Guide

GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-13556230) - 2020 - CRC - 9/4/19
398 Customer Information
.Whether or not the driver and
passenger safety belts were
buckled/fastened;
. How far (if at all) the driver was
depressing the accelerator and/
or brake pedal; and,
. How fast the vehicle was
traveling.
These data can help provide a
better understanding of the
circumstances in which crashes and
injuries occur.
Note
EDR data are recorded by your
vehicle only if a non-trivial crash
situation occurs; no data are
recorded by the EDR under normal
driving conditions and no personal
data (e.g., name, gender, age, and
crash location) are recorded.
However, other parties, such as law
enforcement, could combine the
EDR data with the type of
personally identifying data routinely
acquired during a crash
investigation. To read data recorded by an EDR,
special equipment is required, and
access to the vehicle or the EDR is
needed. In addition to the vehicle
manufacturer, other parties, such as
law enforcement, that have the
special equipment, can read the
information if they have access to
the vehicle or the EDR.
GM will not access these data or
share it with others except: with the
consent of the vehicle owner or,
if the vehicle is leased, with the
consent of the lessee; in response
to an official request by police or
similar government office; as part of
GM's defense of litigation through
the discovery process; or, as
required by law. Data that GM
collects or receives may also be
used for GM research needs or may
be made available to others for
research purposes, where a need is
shown and the data is not tied to a
specific vehicle or vehicle owner.OnStar
If the vehicle is equipped with
OnStar and has an active service
plan, additional data may be
collected and transmitted through
the OnStar system. This includes
information about the vehicle’s
operation; collisions involving the
vehicle; the use of the vehicle and
its features, including infotainment;
and the location and approximate
GPS speed of the vehicle. Refer to
the OnStar Terms and Conditions
and Privacy Statement on the
OnStar website.
See
OnStar Additional Information
0 401.
Infotainment System
If the vehicle is equipped with a
navigation system as part of the
infotainment system, use of the
system may result in the storage of
destinations, addresses, telephone
numbers, and other trip information.
See the infotainment manual for
information on stored data and for
deletion instructions.

GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-13556230) - 2020 - CRC - 9/4/19
400 OnStar
Press=to:
. Open the OnStar app on the
infotainment display. See the
infotainment manual for
information on how to use the
OnStar app.
Or
. Give OnStar Turn-by-Turn
Navigation voice commands.
. Obtain and customize the Wi-Fi
hotspot name or SSID and
password, if equipped.
Press
Qto connect to an
Advisor to:
. Verify account information or
update contact information.
. Get driving directions.
. Receive a Diagnostic check of
the vehicle's key operating
systems.
. Receive Roadside Assistance.
. Manage Wi-Fi Settings,
if equipped. Press
>to get a priority connection
to an OnStar Advisor available
24/7 to:
. Get help for an emergency.
. Be a Good Samaritan or
respond to an AMBER Alert.
. Get assistance in severe
weather or other crisis situations
and find evacuation routes.OnStar Services
Emergency
Emergency Services require an
active safety and security plan. With
Automatic Crash Response, built-in
sensors can automatically alert a
specially trained OnStar Advisor
who is immediately connected in to
the vehicle to help.
Press
>for a priority connection to
an OnStar Advisor who can contact
emergency service providers, direct
them to your exact location, and
relay important information.
With OnStar Crisis Assist, specially
trained Advisors are available
24 hours a day, 7 days a week, to
provide a central point of contact,
assistance, and information during a
crisis.
With Roadside Assistance, Advisors
can locate a nearby service provider
to help with a flat tire, a battery
jump, or an empty gas tank.

GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-13556230) - 2020 - CRC - 9/4/19
402 OnStar
.PressQto speak with an
Advisor.
OnStar or connected services
cannot work unless the vehicle is in
a place where OnStar has an
agreement with a wireless service
provider for service in that area. The
wireless service provider must also
have coverage, network capacity,
reception, and technology
compatible with OnStar or
connected services. Service
involving location information about
the vehicle cannot work unless GPS
signals are available, unobstructed,
and compatible with the OnStar
hardware. OnStar or connected
services may not work if the OnStar
equipment is not properly installed
or it has not been properly
maintained. If equipment or software
is added, connected, or modified,
OnStar or connected services may
not work. Other problems beyond
the control of OnStar —such as
hills, tall buildings, tunnels, weather,
electrical system design and
architecture of the vehicle, damage to the vehicle in a crash, or wireless
phone network congestion or
jamming
—may prevent service.
See Radio Frequency Statement
0 395.
Services for People with
Disabilities
Advisors provide services to help
with physical disabilities and
medical conditions.
Press
Qto help:
. Locate a gas station with an
attendant to pump gas.
. Find a hotel, restaurant, etc.,
that meets accessibility needs.
. Provide directions to the closest
hospital or pharmacy in urgent
situations.
TTY Users
OnStar has the ability to
communicate to deaf,
hard-of-hearing, or speech-impaired
customers while in the vehicle. The
available dealer-installed TTY
system can provide in-vehicle access to all OnStar services,
except Virtual Advisor and OnStar
Turn-by-Turn Navigation.
If equipped, TTY mode can be
turned on or off by touching
Settings, then Apps, and then
Phone. When TTY mode is on,
phone calls can be made or
received with OnStar using the
infotainment display.
OnStar Personal Identification
Number (PIN)
A PIN is needed to access some
OnStar services. The PIN will need
to be changed the first time when
speaking with an Advisor. To
change the OnStar PIN, contact an
OnStar Advisor by pressing
Qor
calling 1-888-4ONSTAR.
Warranty
OnStar equipment may be
warranted as part of the vehicle
warranty.

GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-13556230) - 2020 - CRC - 9/4/19
Connected Services 407
Connected
Services
Connected Services
Navigation . . . . . . . . . . . . . . . . . . . . 407
Connections . . . . . . . . . . . . . . . . . . 408
Diagnostics . . . . . . . . . . . . . . . . . . . 409
Connected Services
Navigation
Navigation requires a specific
OnStar or connected service plan.
Press
Qto receive Turn-by-Turn
directions or have them sent to the
vehicle’s navigation screen,
if equipped.
Turn-by-Turn Navigation
1. PressQto connect to an
Advisor.
2. Request directions to be downloaded to the vehicle.
3. Follow the voice-guided commands.
Using Voice Commands
During a Planned Route
Functionality of the Voice Command
button, if equipped, may vary by
vehicle and region. For some
vehicles, press
=to open the OnStar app on the infotainment
display. For other vehicles press
=
as follows.
Cancel Route
1. Press
=. System responds:
“OnStar ready,” then a tone.
2. Say “Cancel route.” System
responds: “Do you want to
cancel directions?”
3. Say “Yes.”System responds:
“OK, request completed, thank
you, goodbye.”
Route Preview
1. Press
=. System responds:
“OnStar ready,” then a tone.
2. Say “Route preview.” System
responds with the next three
maneuvers.
Repeat
1. Press
=. System responds:
“OnStar ready,” then a tone.

GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-13556230) - 2020 - CRC - 9/4/19
408 Connected Services
2. Say“Repeat.” System
responds with the last direction
given, then responds with
“OnStar ready,” then a tone.
Get My Destination
1. Press
=. System responds:
“OnStar ready,” then a tone.
2. Say “Get my destination.”
System responds with the
address and distance to the
destination, then responds with
“OnStar ready,” then a tone.
Send Destination to Vehicle
Directions can be sent to the
vehicle’s navigation screen,
if equipped.
Press
Q, then ask the Advisor to
download directions to the vehicle’s
navigation system, if equipped. After
the call ends, the navigation screen
will provide prompts to begin driving
directions. Routes that are sent to
the navigation screen can only be
canceled through the navigation
system. See www.onstar.com (U.S.) or
www.onstar.ca (Canada).
Connections
The following services help with
staying connected.
For coverage maps, see
www.onstar.com (U.S.) or
www.onstar.ca (Canada).
Ensuring Security
.
Change the default passwords
for the Wi-Fi hotspot and
myGMC mobile application.
Make these passwords different
from each other and use a
combination of letters and
numbers to increase the
security.
. Change the default name of the
SSID (Service Set Identifier).
This is your network’s name that
is visible to other wireless
devices. Choose a unique name
and avoid family names or
vehicle descriptions. Wi-Fi Hotspot (If Equipped)
The vehicle may have a built-in
Wi-Fi hotspot that provides access
to the Internet and web content at
4G LTE speed. Up to seven mobile
devices can be connected. A data
plan is required. Use the in-vehicle
controls only when it is safe to
do so.
1. To retrieve Wi-Fi hotspot information, press
=to open
the OnStar app on the
infotainment display, then
select Wi-Fi Hotspot. On some
vehicles, touch Wi-Fi or Wi-Fi
Settings on the screen.
2. The Wi-Fi settings will display the Wi-Fi hotspot name (SSID),
password, and on some
vehicles, the connection type
(no Internet connection, 3G,
4G, 4G LTE), and signal quality
(poor, good, excellent).
3. To change the SSID or password, press
Qor call
1-888-4ONSTAR to connect
with an Advisor. On some

GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/-
Mexico-13556230) - 2020 - CRC - 9/4/19
412 Index
CheckEngine Light (Malfunction
Indicator) . . . . . . . . . . . . . . . . . . . . .115
Child Restraints Infants and Young Children . . . . . 72
Lower Anchors and Tethersfor Children . . . . . . . . . . . . . . . . . . . 77
Older Children . . . . . . . . . . . . . . . . . . 70
Securing . . . . . . . . . . . . . . . . . . . . 85, 87
Systems . . . . . . . . . . . . . . . . . . . . . . . . 74
Circuit Breakers . . . . . . . . . . . . . . . . 307
Cleaning
Exterior Care . . . . . . . . . . . . . . . . . 356
Interior Care . . . . . . . . . . . . . . . . . . 361
Climate Control Systems . . . . . . . 153 Air Conditioning . . . . . . . . . . . . . . 153
Dual Automatic . . . . . . . . . . . . . . . 155
Heating . . . . . . . . . . . . . . . . . . . . . . . 153
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Cluster, Instrument . . . . . . . . 103, 107
Cold Weather Operation . . . . . . . . 252
Collision Damage Repair . . . . . . . 392
Compact Spare Tire . . . . . . . . . . . . 348
Compartments Storage . . . . . . . . . . . . . . . . . . . . . . . . . 90
Compass . . . . . . . . . . . . . . . . . . . . . . . . 97
Compressor Kit, Tire Sealant . . . 336 Connected Services
Connections . . . . . . . . . . . . . . . . . . 408
Diagnostics . . . . . . . . . . . . . . . . . . . 409
Navigation . . . . . . . . . . . . . . . . . . . . 407
Connections Connected Services . . . . . . . . . . 408
Control
Hill Descent . . . . . . . . . . . . . . . . . . 213
Traction and ElectronicStability . . . . . . . . . . . . . . . . . . . . . 209
Control Light
Hill Descent . . . . . . . . . . . . . . . . . . .119
Control of a Vehicle . . . . . . . . . . . . . 165
Convenience Net . . . . . . . . . . . . . . . . 92
Convex Mirrors . . . . . . . . . . . . . . . . . . 29
Coolant Engine Temperature Gauge . . .112
Cooling . . . . . . . . . . . . . . . . . . . . 153, 155
Cooling System . . . . . . . . . . . . . . . . . 290
Courtesy Lamps . . . . . . . . . . . . . . . . 149
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . . . . 391
Cover Cargo . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Covers
Winter . . . . . . . . . . . . . . . . . . . . . . . . 185
Cruise Control . . . . . . . . . . . . . . . . . . 217 Light . . . . . . . . . . . . . . . . . . . . . . . . . . 124 Cruise Control, Adaptive . . . . . . . . 219
Cupholders . . . . . . . . . . . . . . . . . . . . . . 90
Customer Assistance . . . . . . . . . . . 388
Offices . . . . . . . . . . . . . . . . . . . . . . . . 387
Text Telephone (TTY)Users . . . . . . . . . . . . . . . . . . . . . . . 388
Customer Information
Publications OrderingInformation . . . . . . . . . . . . . . . . . . 394
Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . . . 385
Cybersecurity . . . . . . . . . . . . . . . . . . . 397
D
Damage Repair, Collision . . . . . . . 392
Danger, Warning, and Caution . . . . 3
Data Collection Infotainment System . . . . . . . . . . 398
OnStar . . . . . . . . . . . . . . . . . . . . . . . 398
Data Recorders, Event . . . . . . . . . 397
Daytime Running Lamps (DRL) . . . . . . . . . . . . . . . . . . 146
Defensive Driving . . . . . . . . . . . . . . . 164
Delayed Locking . . . . . . . . . . . . . . . . . 19
Diagnostics Connected Services . . . . . . . . . . 409
Diesel Exhaust Fluid . . . . . . . . . . . . 195

GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/-
Mexico-13556230) - 2020 - CRC - 9/4/19
Index 415
H
Halogen Bulbs . . . . . . . . . . . . . . . . . . 303
Hazard Warning Flashers . . . . . . . 147
Head Restraints . . . . . . . . . . . . . . . . . 37
HeadlampsAiming . . . . . . . . . . . . . . . . . . . . . . . . 303
Automatic . . . . . . . . . . . . . . . . . . . . . 147
Bulb Replacement . . . . . . . . . . . . 303
Daytime RunningLamps (DRL) . . . . . . . . . . . . . . . . 146
Flash-to-Pass . . . . . . . . . . . . . . . . . 146
High Intensity Discharge (HID) Lighting . . . . . . . . . . . . . . . 304
High-Beam On Light . . . . . . . . . . 123
High/Low Beam Changer . . . . . 146
Lamps On Reminder . . . . . . . . . 123
Heated Rear Seats . . . . . . . . . . . . . . . . . . . . . 49
Steering Wheel . . . . . . . . . . . . . . . . . 95
Heated and Ventilated Front Seats . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Heated Mirrors . . . . . . . . . . . . . . . . . . . 30
Heater Engine . . . . . . . . . . . . . . . . . . . . . . . . 186
Heating . . . . . . . . . . . . . . . . . . . . 153, 155
High-Beam On Light . . . . . . . . . . . . 123
Hill and Mountain Roads . . . . . . . . 172
Hill Descent Control (HDC) . . . . . 213 Hill Descent Control Light . . . . . . . 119
Hill Start Assist (HSA) . . . . . . . . . . 209
Hood . . . . . . . . . . . . . . . . . . . . . . . . . . . 276
Horn . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
How to Wear Seat Belts
Properly . . . . . . . . . . . . . . . . . . . . . . . . 51
HVAC . . . . . . . . . . . . . . . . . . . . . . 153, 155
I
Ignition Positions . . . . . . . . . . . . . . . 179
Immobilizer . . . . . . . . . . . . . . . . . . . . . . 28
Indicator
Pedestrian Ahead . . . . . . . . . . . . 120
Vehicle Ahead . . . . . . . . . . . . . . . . .119
Infants and Young Children, Restraints . . . . . . . . . . . . . . . . . . . . . . 72
Information
Publication Ordering . . . . . . . . . . 394
Infotainment . . . . . . . . . . . . . . . . . . . . 152
Infotainment System . . . . . . . . . . . . 398
Instrument Cluster . . . . . . . . . 103, 107
Instrument Panel Overview . . . . . . . 5
Interior Rearview Mirrors . . . . . . . . . 31
Introduction . . . . . . . . . . . . . . . . . . . . . . . 2
J
Jump Starting - North America . . . . . . . . . . . . . . . . . . . . . . . 349
K
Keyless EntryRemote (RKE) System . . . . . . . . . . 8
Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
L
Labeling, Tire Sidewall . . . . . . . . . . 316
Lamps Courtesy . . . . . . . . . . . . . . . . . . . . . . 149
Daytime Running (DRL) . . . . . . 146
Dome . . . . . . . . . . . . . . . . . . . . . . . . . 149
Exterior Controls . . . . . . . . . . . . . . 144
Exterior Lighting BatterySaver . . . . . . . . . . . . . . . . . . . . . . . 151
Front Turn Signal . . . . . . . . . . . . . 304
License Plate . . . . . . . . . . . . . . . . . 305
Malfunction Indicator
(Check Engine) . . . . . . . . . . . . . .115
On Reminder . . . . . . . . . . . . . . . . . 123
Reading . . . . . . . . . . . . . . . . . . . . . . 149
Taillamps . . . . . . . . . . . . . . . . . . . . . 304
Lane Change Alert (LCA) . . . . . . . 243
Lane Keep Assist (LKA) . . . . . . . . 245
Lane Keep Assist Light . . . . . . . . . 119
Lap-Shoulder Belt . . . . . . . . . . . . . . . 53
LATCH System Replacing Parts after aCrash . . . . . . . . . . . . . . . . . . . . . . . . . 84

GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/-
Mexico-13556230) - 2020 - CRC - 9/4/19
Index 419
Service (cont'd)Accessories and
Modifications . . . . . . . . . . . . . . . . 275
Climate Control System . . . . . . . 153
Doing Your Own Work . . . . . . . . 275
Maintenance Records . . . . . . . . 380
Maintenance, General
Information . . . . . . . . . . . . . . . . . . 366
Parts Identification . . . . . . . . . . . . 381
Scheduling Appointments . . . . . 391
Service Electric Parking Brake Light . . . . . . . . . . . . . . . . . . . . 118
Services Special Application . . . . . . . . . . . 374
Servicing the Airbag . . . . . . . . . . . . . 68
Shifting Into Park . . . . . . . . . . . . . . . . . . . . . . 187
Out of Park . . . . . . . . . . . . . . . . . . . 188
Side Blind Zone Alert (SBZA) . . . 243
Signals, Turn and Lane-Change . . . . . . . . . . . . . . . . . 148
Spare Tire Compact . . . . . . . . . . . . . . . . . . . . . . 348
Special Application Services . . . . 374
Specifications and Capacities . . . . . . . . . . . . . . . . . . . . . 382
Speedometer . . . . . . . . . . . . . . . . . . . 110 StabiliTrak
OFF Light . . . . . . . . . . . . . . . . . . . . . 120
Start Assist, Hill . . . . . . . . . . . . . . . . . 209
Start Vehicle, Remote . . . . . . . . . . . 15
Starter Switch Check . . . . . . . . . . . 299
Starting the Engine . . . . . . . . . . . . . 181
Steering . . . . . . . . . . . . . . . . . . . . . . . . 165 Heated Wheel . . . . . . . . . . . . . . . . . . 95
Wheel Adjustment . . . . . . . . . . . . . . 95
Wheel Controls . . . . . . . . . . . . . . . . . 95
Stop/Start System . . . . . . . . . . . . . . 184
Storage Areas
Cargo Cover . . . . . . . . . . . . . . . . . . . . 91
Center Console . . . . . . . . . . . . . . . . . 91
Convenience Net . . . . . . . . . . . . . . . 92
Glove Box . . . . . . . . . . . . . . . . . . . . . . 90
Roof Rack System . . . . . . . . . . . . . . 93
Sunglasses . . . . . . . . . . . . . . . . . . . . . 90
Storage Compartments . . . . . . . . . . 90
Storing the Tire Sealant and Compressor Kit . . . . . . . . . . . . . . . 342
Struts Gas . . . . . . . . . . . . . . . . . . . . . . . . . . . 302
Stuck Vehicle . . . . . . . . . . . . . . . . . . . 174
Summer Tires . . . . . . . . . . . . . . . . . . 316
Sun Visors . . . . . . . . . . . . . . . . . . . . . . . 33
Sunglass Storage . . . . . . . . . . . . . . . . 90
Sunroof . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . 3
System
Forward CollisionAlert (FCA) . . . . . . . . . . . . . . . . . . 237
Infotainment . . . . . . . . . . . . . 152, 398
Roof Rack . . . . . . . . . . . . . . . . . . . . . . 93
Systems
Driver Assistance . . . . . . . . . . . . . 230
T
Tachometer . . . . . . . . . . . . . . . . . . . . . 110
Taillamps . . . . . . . . . . . . . . . . . . . . . . . 304
Text Telephone (TTY) Users . . . . 388
Theft-Deterrent Systems . . . . . . . . . 28Immobilizer . . . . . . . . . . . . . . . . . . . . . 28
Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Tires . . . . . . . . . . . . . . . . . . . . . . . . . . . . 314 All-Season . . . . . . . . . . . . . . . . . . . . 315
Buying New Tires . . . . . . . . . . . . . 330
Chains . . . . . . . . . . . . . . . . . . . . . . . . 334
Changing . . . . . . . . . . . . . . . . . . . . . 343
Compact Spare . . . . . . . . . . . . . . . 348
Designations . . . . . . . . . . . . . . . . . 318
Different Size . . . . . . . . . . . . . . . . . 331
If a Tire Goes Flat . . . . . . . . . . . . 335
Inspection . . . . . . . . . . . . . . . . . . . . 328
Pressure . . . . . . . . . . . . . . . . . . . . . . 321
Pressure Light . . . . . . . . . . . . . . . . 121