key GMC TERRAIN 2020 Service Manual

GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-13556230) - 2020 - CRC - 9/4/19
180 Driving and Operating
The Remote Keyless Entry (RKE)
transmitter must be in the vehicle for
the system to operate. If the
pushbutton start is not working, the
vehicle may be near a strong radio
antenna signal causing interference
to the Keyless Access system. See
Remote Keyless Entry (RKE)
System Operation08.
To shift out of P (Park), vehicles with
a gasoline engine must be turned
on, and the brake pedal must be
applied. For vehicles with a diesel
engine, the vehicle does not need to
be on to shift out of P (Park). See
Shifting out of Park 0188.
Stopping the Engine/Off (No
Indicator Lights) : When the
vehicle is stopped, press ENGINE
START/STOP once to turn the
engine off.
If the vehicle is in P (Park), the
ignition will turn off, and Retained
Accessory Power (RAP) will remain
active. See Retained Accessory
Power (RAP) 0187. If the vehicle is in R (Reverse),
D (Drive) or L (Low), the vehicle will
shift to P (Park), the ignition will turn
off, and Retained Accessory Power
(RAP) will remain active. See
Retained Accessory Power (RAP)
0
187.
If the vehicle is in N (Neutral), the
ignition will return to ACC/
ACCESSORY and display the
message SHIFT TO PARK in the
Driver Information Center (DIC).
When the vehicle is shifted into
P (Park), the ignition system will
turn off.
The vehicle may have an electric
steering column lock. The lock is
activated when the vehicle is turned
off and either front door is opened.
A sound may be heard as the lock
actuates or releases. The steering
column lock may not release with
the wheels turned off center. If this
happens, the vehicle may not start.
Move the steering wheel from left to
right while attempting to start the
vehicle. If this does not work, the
vehicle needs service. Do not turn the engine off when the
vehicle is moving. This will cause a
loss of power assist in the brake
and steering systems and disable
the airbags.
If the vehicle must be turned off in
an emergency:
1. Brake using a firm and steady pressure. Do not pump the
brakes repeatedly. This may
deplete power assist, requiring
increased brake pedal force.
2. Shift the vehicle to N (Neutral). This can be done while the
vehicle is moving. After shifting
to N (Neutral), firmly apply the
brakes and steer the vehicle to
a safe location.
3. Come to a complete stop and shift to P (Park).
4. Set the parking brake. See Electric Parking Brake 0207.
Press ENGINE START/STOP
to turn the vehicle off.

GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-13556230) - 2020 - CRC - 9/4/19
182 Driving and Operating
Gasoline Engine Starting
Procedure1. With the Keyless Access system, the Remote Keyless
Entry (RKE) transmitter must
be in the vehicle. Press
ENGINE START/STOP with the
brake pedal applied. When the
engine begins cranking, let go
of the button.
The idle speed will go down as
the engine gets warm. Do not
race the engine immediately
after starting it.
If the RKE transmitter is not in
the vehicle, if there is
interference, or if the RKE
battery is low, a Driver
Information Center (DIC) will
display a message. See
Remote Keyless Entry (RKE)
System Operation 08.Caution
Cranking the engine for long
periods of time, by trying to start
the engine immediately after
cranking has ended, can overheat
and damage the cranking motor,
and drain the battery. Wait at
least 15 seconds between each
try, to let the cranking motor
cool down.
2. If the engine does not start after five to 10 seconds,
especially in very cold weather
(below −18 °C or 0 °F), it could
be flooded with too much
gasoline. Try pushing the
accelerator pedal all the way to
the floor and holding it there as
you press ENGINE START/
STOP. Wait at least 15 seconds
between each try, to allow the
cranking motor to cool down.
When the engine starts,
release the accelerator. If the
vehicle starts briefly but then
stops again, do the same thing. This clears the extra gasoline
from the engine. Do not race
the engine immediately after
starting it. Operate the engine
and transmission gently until
the oil warms up and lubricates
all moving parts.
Diesel Engine Starting Procedure
The diesel engine starts differently
than a gasoline engine. 1. With the Keyless Access system, the RKE transmitter
must be in the vehicle. Press
ENGINE START/STOP with the
brake pedal applied to start. If it
is too cold, the wait-to-start
light will come on and there will
be a short delay before
starting. See Wait-to-Start Light
0 121. This light may not come
on if the engine is warm.
The engine has a fast warm-up
glow plug system. The
wait-to-start light will illuminate
for a much shorter time than
most diesel engines, due to the
rapid heating of the glow plug
system.

GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-13556230) - 2020 - CRC - 9/5/19
Vehicle Care 275
California Perchlorate
Materials Requirements
Certain types of automotive
applications, such as airbag
initiators, seat belt pretensioners,
and lithium batteries contained in
electronic keys, may contain
perchlorate materials. Perchlorate
Material–special handling may
apply. See www.dtsc.ca.gov/
hazardouswaste/perchlorate.
Accessories and
Modifications
Adding non-dealer accessories or
making modifications to the vehicle
can affect vehicle performance and
safety, including such things as
airbags, braking, stability, ride and
handling, emissions systems,
aerodynamics, durability, and
electronic systems like antilock
brakes, traction control, and stability
control. These accessories or
modifications could even cause
malfunction or damage not covered
by the vehicle warranty. Damage to suspension components
caused by modifying vehicle height
outside of factory settings will not be
covered by the vehicle warranty.
Damage to vehicle components
resulting from modifications or the
installation or use of non-GM
certified parts, including control
module or software modifications, is
not covered under the terms of the
vehicle warranty and may affect
remaining warranty coverage for
affected parts.
GM Accessories are designed to
complement and function with other
systems on the vehicle. See your
dealer to accessorize the vehicle
using genuine GM Accessories
installed by a dealer technician.
Also, see
Adding Equipment to the
Airbag-Equipped Vehicle 069.
Vehicle Checks
Doing Your Own
Service Work
{Warning
It can be dangerous to work on
your vehicle if you do not have
the proper knowledge, service
manual, tools, or parts. Always
follow owner ’s manual procedures
and consult the service manual
for your vehicle before doing any
service work.
If doing some of your own service
work, use the proper service
manual. It tells you much more
about how to service the vehicle
than this manual can. To order the
proper service manual, see
Publication Ordering Information
0 394.
This vehicle has an airbag system.
Before attempting to do your own
service work, see Servicing the
Airbag-Equipped Vehicle 068.

GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-13556230) - 2020 - CRC - 9/5/19
360 Vehicle Care
Caution (Continued)
dust and ice. Always wash the
chrome with soap and water after
exposure.
Caution
To avoid surface damage on
wheels and wheel trim, do not
use strong soaps, chemicals,
abrasive polishes, cleaners,
or brushes. Use only GM
approved cleaners. Do not drive
the vehicle through an automatic
car wash that uses silicon carbide
tire/wheel cleaning brushes.
Damage could occur and the
repairs would not be covered by
the vehicle warranty.
Brake System
Visually inspect brake lines and
hoses for proper attachment,
connections, binding, leaks, cracks,
chafing, etc. Inspect disc brakepads for wear and rotors for surface
condition. Inspect all other brake
parts for cracks and leaks.
Steering, Suspension, and
Chassis Components
Visually inspect steering,
suspension, and chassis
components for damaged, loose,
or missing parts or signs of wear at
least once a year.
Inspect power steering for proper
attachment, connections, binding,
leaks, cracks, chafing, etc.
Visually check constant velocity joint
boots and axle seals for leaks.
Body Component Lubrication
Lubricate all key lock cylinders,
hood hinges, liftgate hinges, steel
fuel door hinge, and power assist
step hinges, unless the components
are plastic. Applying silicone grease
on weatherstrips with a clean cloth
will make them last longer, seal
better, and not stick or squeak.
Underbody Maintenance
At least twice a year, spring and fall,
use plain water to flush any
corrosive materials from the
underbody. Take care to thoroughly
clean any areas where mud and
other debris can collect.
Do not directly power wash the
transfer case and/or front/rear axle
output seals. High pressure water
can overcome the seals and
contaminate the fluid. Contaminated
fluid will decrease the life of the
transfer case and/or axles and
should be replaced.
Sheet Metal Damage
If the vehicle is damaged and
requires sheet metal repair or
replacement, make sure the body
repair shop applies anti-corrosion
material to parts repaired or
replaced to restore corrosion
protection.
Original manufacturer replacement
parts will provide the corrosion
protection while maintaining the
vehicle warranty.

GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-13556230) - 2020 - CRC - 9/4/19
Service and Maintenance 377
Recommended Fluids, Lubricants, and Parts
Recommended Fluids and Lubricants
UsageFluid/Lubricant
Automatic Transmission DEXRON-VI Automatic Transmission Fluid.
Diesel Exhaust Aftertreatment System Diesel Exhaust Fluid (GM Part No. 19286291, in Canada 88865751) or diesel exhaust fluid that meets ISO 22241 or displays the API Diesel
Exhaust Fluid Certification Mark.
Engine Coolant 50/50 mixture of clean, drinkable water and use only DEX-COOL Coolant.
See Cooling System 0290.
Engine Oil (Diesel) Engine oil meeting the dexos2 specification of the proper SAE viscosity
grade. ACDelco dexos2 is recommended. See Engine Oil0283.
Engine Oil (Gasoline) Engine oil meeting the dexos1 specification of the proper SAE viscosity grade. ACDelco dexos1 full synthetic is recommended. See Engine Oil
0 283.
Hood and Door Hinges, and Key Lock Cylinders Multi-Purpose Lubricant, Superlube (GM Part No. 12346241, in
Canada 10953474).
Hood Latch Assembly, Secondary Latch, Pivots, Spring Anchor, and
Release Pawl Lubriplate Lubricant Aerosol (GM Part No. 89021668, in
Canada 89021674) or lubricant meeting requirements of NLGI #2,
Category LB or GC-LB.
Hydraulic Brake System DOT 3 Hydraulic Brake Fluid (GM Part No. 19353126, in Canada 19353127).
Transfer Case (All-Wheel Drive) Transfer Case Fluid (GM Part No. 19351882, in Canada 19351883).

GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-13556230) - 2020 - CRC - 9/4/19
400 OnStar
Press=to:
. Open the OnStar app on the
infotainment display. See the
infotainment manual for
information on how to use the
OnStar app.
Or
. Give OnStar Turn-by-Turn
Navigation voice commands.
. Obtain and customize the Wi-Fi
hotspot name or SSID and
password, if equipped.
Press
Qto connect to an
Advisor to:
. Verify account information or
update contact information.
. Get driving directions.
. Receive a Diagnostic check of
the vehicle's key operating
systems.
. Receive Roadside Assistance.
. Manage Wi-Fi Settings,
if equipped. Press
>to get a priority connection
to an OnStar Advisor available
24/7 to:
. Get help for an emergency.
. Be a Good Samaritan or
respond to an AMBER Alert.
. Get assistance in severe
weather or other crisis situations
and find evacuation routes.OnStar Services
Emergency
Emergency Services require an
active safety and security plan. With
Automatic Crash Response, built-in
sensors can automatically alert a
specially trained OnStar Advisor
who is immediately connected in to
the vehicle to help.
Press
>for a priority connection to
an OnStar Advisor who can contact
emergency service providers, direct
them to your exact location, and
relay important information.
With OnStar Crisis Assist, specially
trained Advisors are available
24 hours a day, 7 days a week, to
provide a central point of contact,
assistance, and information during a
crisis.
With Roadside Assistance, Advisors
can locate a nearby service provider
to help with a flat tire, a battery
jump, or an empty gas tank.

GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-13556230) - 2020 - CRC - 9/4/19
Connected Services 409
vehicles, the SSID and
password can be changed in
the Wi-Fi Hotspot menu.
After initial set-up, your vehicle’s
Wi-Fi hotspot will connect
automatically to your mobile
devices. Manage data usage by
turning Wi-Fi on or off on your
mobile device, using the myGMC
mobile app, or by contacting an
OnStar Advisor. On some vehicles,
Wi-Fi can also be managed from the
Wi-Fi Hotspot menu.
MyGMC Mobile App (If Available)
Download the myGMC mobile app
to compatible Apple and Android
smartphones. GMC users can
access the following services from a
smartphone:
. Remotely start/stop the vehicle,
if factory-equipped.
. Lock/unlock doors, if equipped
with automatic locks.
. Activate the horn and lamps. .
Check the vehicle’s fuel level,
oil life, or tire pressure,
if factory-equipped with the Tire
Pressure Monitor System.
. Send destinations to the vehicle.
. Locate the vehicle on a map
(U.S. market only).
. Turn the vehicle's Wi-Fi hotspot
on/off, manage settings, and
monitor data consumption,
if equipped.
. Locate a dealer and schedule
service.
. Request roadside assistance.
. Set a parking reminder with pin
drop, take a photo, make a note,
and set a timer.
. Connect with GMC on social
media.
Features are subject to change. For
myGMC mobile app information and
compatibility, see my.gmc.com.
An active OnStar or connected
service plan may be required.
A compatible device,
factory-installed remote start, and power locks are required. Data rates
apply. See www.onstar.com for
details and system limitations.
Remote Services
Contact an OnStar Advisor to
unlock the doors or sound the horn
and flash the lamps.
Marketplace
OnStar Advisors can provide offers
from restaurants and retailers on
your route, help locate hotels,
or book a room. These services
vary by market.
Diagnostics
By monitoring and reporting on the
vehicle's key systems, OnStar
Advanced Diagnostics, if equipped,
provides a way to keep up on
maintenance. Capabilities vary by
model. See www.onstar.com for
details and system limitations.
Features are subject to change. For
updates on feature capabilities, see
my.gmc.com. Message and data
rates may apply.

GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/-
Mexico-13556230) - 2020 - CRC - 9/4/19
Index 415
H
Halogen Bulbs . . . . . . . . . . . . . . . . . . 303
Hazard Warning Flashers . . . . . . . 147
Head Restraints . . . . . . . . . . . . . . . . . 37
HeadlampsAiming . . . . . . . . . . . . . . . . . . . . . . . . 303
Automatic . . . . . . . . . . . . . . . . . . . . . 147
Bulb Replacement . . . . . . . . . . . . 303
Daytime RunningLamps (DRL) . . . . . . . . . . . . . . . . 146
Flash-to-Pass . . . . . . . . . . . . . . . . . 146
High Intensity Discharge (HID) Lighting . . . . . . . . . . . . . . . 304
High-Beam On Light . . . . . . . . . . 123
High/Low Beam Changer . . . . . 146
Lamps On Reminder . . . . . . . . . 123
Heated Rear Seats . . . . . . . . . . . . . . . . . . . . . 49
Steering Wheel . . . . . . . . . . . . . . . . . 95
Heated and Ventilated Front Seats . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Heated Mirrors . . . . . . . . . . . . . . . . . . . 30
Heater Engine . . . . . . . . . . . . . . . . . . . . . . . . 186
Heating . . . . . . . . . . . . . . . . . . . . 153, 155
High-Beam On Light . . . . . . . . . . . . 123
Hill and Mountain Roads . . . . . . . . 172
Hill Descent Control (HDC) . . . . . 213 Hill Descent Control Light . . . . . . . 119
Hill Start Assist (HSA) . . . . . . . . . . 209
Hood . . . . . . . . . . . . . . . . . . . . . . . . . . . 276
Horn . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
How to Wear Seat Belts
Properly . . . . . . . . . . . . . . . . . . . . . . . . 51
HVAC . . . . . . . . . . . . . . . . . . . . . . 153, 155
I
Ignition Positions . . . . . . . . . . . . . . . 179
Immobilizer . . . . . . . . . . . . . . . . . . . . . . 28
Indicator
Pedestrian Ahead . . . . . . . . . . . . 120
Vehicle Ahead . . . . . . . . . . . . . . . . .119
Infants and Young Children, Restraints . . . . . . . . . . . . . . . . . . . . . . 72
Information
Publication Ordering . . . . . . . . . . 394
Infotainment . . . . . . . . . . . . . . . . . . . . 152
Infotainment System . . . . . . . . . . . . 398
Instrument Cluster . . . . . . . . . 103, 107
Instrument Panel Overview . . . . . . . 5
Interior Rearview Mirrors . . . . . . . . . 31
Introduction . . . . . . . . . . . . . . . . . . . . . . . 2
J
Jump Starting - North America . . . . . . . . . . . . . . . . . . . . . . . 349
K
Keyless EntryRemote (RKE) System . . . . . . . . . . 8
Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
L
Labeling, Tire Sidewall . . . . . . . . . . 316
Lamps Courtesy . . . . . . . . . . . . . . . . . . . . . . 149
Daytime Running (DRL) . . . . . . 146
Dome . . . . . . . . . . . . . . . . . . . . . . . . . 149
Exterior Controls . . . . . . . . . . . . . . 144
Exterior Lighting BatterySaver . . . . . . . . . . . . . . . . . . . . . . . 151
Front Turn Signal . . . . . . . . . . . . . 304
License Plate . . . . . . . . . . . . . . . . . 305
Malfunction Indicator
(Check Engine) . . . . . . . . . . . . . .115
On Reminder . . . . . . . . . . . . . . . . . 123
Reading . . . . . . . . . . . . . . . . . . . . . . 149
Taillamps . . . . . . . . . . . . . . . . . . . . . 304
Lane Change Alert (LCA) . . . . . . . 243
Lane Keep Assist (LKA) . . . . . . . . 245
Lane Keep Assist Light . . . . . . . . . 119
Lap-Shoulder Belt . . . . . . . . . . . . . . . 53
LATCH System Replacing Parts after aCrash . . . . . . . . . . . . . . . . . . . . . . . . . 84

GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/-
Mexico-13556230) - 2020 - CRC - 9/4/19
418 Index
Rearview Mirrors . . . . . . . . . . . . . . . . 31Automatic Dimming . . . . . . . . . . . . . 31
Reclining Seatbacks . . . . . . . . . . . . . 40
Recommended Fuel . . . . . . . . . . . . . . . . . . . . . 248, 249
Recommended Fluids and Lubricants . . . . . . . . . . . . . . . . . . . . . 377
Records Maintenance . . . . . . . . . . . . . . . . . . 380
Recreational Vehicle Towing . . . . 353
Reimbursement Program, GM Mobility . . . . . . . . . . . . . . . . . . . 388
Remote Keyless Entry (RKE) System . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Remote Vehicle Start . . . . . . . . . . . . 15
Replacement Parts Airbags . . . . . . . . . . . . . . . . . . . . . . . . . 70
Maintenance . . . . . . . . . . . . . . . . . . 378
Replacing Airbag System . . . . . . . . 70
Replacing LATCH System Parts after a Crash . . . . . . . . . . . . . 84
Replacing Seat Belt System Parts after a Crash . . . . . . . . . . . . . 58
Reporting Safety Defects Canadian Government . . . . . . . . 396
General Motors . . . . . . . . . . . . . . . 396
U.S. Government . . . . . . . . . . . . . 395 Restraints
Where to Put . . . . . . . . . . . . . . . . . . . 76
Retained Accessory Power (RAP) . . . . . . . . . . . . . . . . . . 187
Reverse Tilt Mirrors . . . . . . . . . . . . . . 30
Roads Driving, Wet . . . . . . . . . . . . . . . . . . 171
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . . . . 389
Roof Sunroof . . . . . . . . . . . . . . . . . . . . . . . . . 34
Roof Rack System . . . . . . . . . . . . . . . 93
Rotation, Tires . . . . . . . . . . . . . . . . . . 328
Routing, Engine Drive Belt . . . . . . 384
Running out of Fuel . . . . . . . . . . . . . 256
Running the Vehicle While Parked . . . . . . . . . . . . . . . . . . . . . . . . 192
S
Safety Defects ReportingCanadian Government . . . . . . . . 396
General Motors . . . . . . . . . . . . . . . 396
U.S. Government . . . . . . . . . . . . . 395
Safety Locks . . . . . . . . . . . . . . . . . . . . . 20
Safety System Check . . . . . . . . . . . . 57
Scheduling Appointments . . . . . . . 391
Sealant Kit, Tire . . . . . . . . . . . . . . . . 336
Seat Belts . . . . . . . . . . . . . . . . . . . . . . . 50 Seat Belts (cont'd)
Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Extender . . . . . . . . . . . . . . . . . . . . . . . . 57
How to Wear Seat Belts
Properly . . . . . . . . . . . . . . . . . . . . . . . 51
Lap-Shoulder Belt . . . . . . . . . . . . . . 53
Reminders . . . . . . . . . . . . . . . . . . . . .113
Replacing after a Crash . . . . . . . . 58
Use During Pregnancy . . . . . . . . . . 56
Seats Adjustment, Front . . . . . . . . . . . . . . . 39
Folding Seatback . . . . . . . . . . . . . . . 45
Head Restraints . . . . . . . . . . . . . . . . 37
Heated and Ventilated Front . . . . 44
Heated, Rear . . . . . . . . . . . . . . . . . . . 49
Lumbar Adjustment, Front . . . . . . 40
Memory . . . . . . . . . . . . . . . . . . . . . . . . . 41
Power Adjustment, Front . . . . . . . 39
Rear . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Reclining Seatbacks . . . . . . . . . . . . 40
Securing Child Restraints . . . . 85, 87
Security Light . . . . . . . . . . . . . . . . . . . . . . . . . . 123
OnStar . . . . . . . . . . . . . . . . . . . . . . . 401
Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . 27
Vehicle Alarm . . . . . . . . . . . . . . . . . . . 27
Service . . . . . . . . . . . . . . . . . . . . . . . . . 159