towing GMC TERRAIN 2023 Owner's Guide

GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-16540740) - 2023 - CRC - 6/16/22
258 Driving and Operating
2. Pull the bottom edge of the coverrearward.
3. Disengage the cover at the upper attachments (1) and remove.
Consider using mechanical sway controls
with any trailer. Ask a trailering professional
about sway controls or refer to the trailer
manufacturer's recommendations and
instructions.
Tires
.Do not tow a trailer while using a
compact spare tire on the vehicle.
.Tires must be properly inflated to support
loads while towing a trailer. See Tires
0 290 for instructions on proper tire
inflation.
Safety Chains
Always attach chains between the vehicle
and the trailer, and attach the chains to the
holes on the trailer hitch platform.
Instructions about safety chains may be
provided by the hitch manufacturer or by
the trailer manufacturer.
Cross the safety chains under the tongue of
the trailer to help prevent the tongue from
contacting the road if it becomes separated from the hitch. Always leave just enough
slack so the combination can turn. Never
allow safety chains to drag on the ground.
Trailer Brakes
Loaded trailers over 450 kg (1,000 lb) must
be equipped with brake systems and with
brakes for each axle. Trailer braking
equipment conforming to Canadian
Standards Association (CSA) requirement
CAN3-D313, or its equivalent, is
recommended.
State or local regulations may require
trailers to have their own braking system if
the loaded weight of the trailer exceeds
certain minimums that can vary from state
to state. Read and follow the instructions for
the trailer brakes so they are installed,
adjusted, and maintained properly. Never
attempt to tap into your vehicle's hydraulic
brake system. If you do, both the vehicle
anti-lock brakes and the trailer brakes may
not function, which could result in a crash.
Trailer Lamps
Always check all trailer lamps are working at
the beginning of each trip, and periodically
on longer trips.
Turn Signals When Towing a Trailer
When properly connected, the trailer turn
signals will illuminate to indicate the vehicle
is turning, changing lanes, or stopping.
When towing a trailer, the arrows on the
instrument cluster will illuminate even if the
trailer is not properly connected or the bulbs
are burned out.
Trailer Tires
Special Trailer (ST) tires differ from vehicle
tires. Trailer tires are designed with stiff
sidewalls to help prevent sway and to
support heavy loads. These features can
make it difficult to determine if the trailer
tire pressures are low only based on a visual
inspection.
Always check all trailer tire pressures before
each trip when the tires are cool. Low trailer
tire pressure is a leading cause of trailer tire
blow-outs.
Trailer tires deteriorate over time. The trailer
tire sidewall will show the week and year
the tire was manufactured. Many trailer tire
manufacturers recommend replacing tires
more than six years old.

GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-16540740) - 2023 - CRC - 6/16/22
260 Vehicle Care
Vehicle Care
General Information
General Information . . . . . . . . . . . . . . . . . . . 261
California Perchlorate MaterialsRequirements . . . . . . . . . . . . . . . . . . . . . . . . 261
Accessories and Modifications . . . . . . . . . 261
Vehicle Checks
Doing Your Own Service Work . . . . . . . . 262
Hood . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 262
Engine Compartment Overview . . . . . . . 264
Engine Oil . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265
Engine Oil Life System . . . . . . . . . . . . . . . . 267
Automatic Transmission Fluid . . . . . . . . . 268
Engine Air Filter Life System . . . . . . . . . . 268
Engine Air Cleaner/Filter . . . . . . . . . . . . . . 268
Cooling System . . . . . . . . . . . . . . . . . . . . . . . 270
Engine Overheating . . . . . . . . . . . . . . . . . . . . 273
Washer Fluid . . . . . . . . . . . . . . . . . . . . . . . . . . 274
Brakes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 274
Brake Fluid . . . . . . . . . . . . . . . . . . . . . . . . . . . . 275
Battery - North America . . . . . . . . . . . . . . . 276
All-Wheel Drive . . . . . . . . . . . . . . . . . . . . . . . . 277
Park Brake and P (Park) Mechanism Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 277
Wiper Blade Replacement . . . . . . . . . . . . . 277
Windshield Replacement . . . . . . . . . . . . . . 278
Gas Strut(s) . . . . . . . . . . . . . . . . . . . . . . . . . . . 279
Headlamp Aiming
Front Headlamp Aiming . . . . . . . . . . . . . . . 280
Bulb Replacement
Bulb Replacement . . . . . . . . . . . . . . . . . . . . . 280
Halogen Bulbs . . . . . . . . . . . . . . . . . . . . . . . . 280
High Intensity Discharge (HID) Lighting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 280
LED Lighting . . . . . . . . . . . . . . . . . . . . . . . . . . 280
Front Turn Signal Lamps . . . . . . . . . . . . . . 280
License Plate Lamp . . . . . . . . . . . . . . . . . . . . 281
Electrical System
Electrical System Overload . . . . . . . . . . . . 282
Fuses and Circuit Breakers . . . . . . . . . . . . . 283
Engine Compartment Fuse Block . . . . . . 284
Instrument Panel Fuse Block . . . . . . . . . . 286
Rear Compartment Fuse Block . . . . . . . . . 288
Wheels and Tires
Tires . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 290
All-Season Tires . . . . . . . . . . . . . . . . . . . . . . . 290
Winter Tires . . . . . . . . . . . . . . . . . . . . . . . . . . . 291
Tire Sidewall Labeling . . . . . . . . . . . . . . . . . 291
Tire Designations . . . . . . . . . . . . . . . . . . . . . . 293
Tire Terminology and Definitions . . . . . . 293
Tire Pressure . . . . . . . . . . . . . . . . . . . . . . . . . . 295
Tire Pressure Monitor System . . . . . . . . . 296
Tire Pressure Monitor Operation . . . . . . 297
Tire Inspection . . . . . . . . . . . . . . . . . . . . . . . . 300
Tire Rotation . . . . . . . . . . . . . . . . . . . . . . . . . . 300 When It Is Time for New Tires . . . . . . . . 301
Buying New Tires . . . . . . . . . . . . . . . . . . . . . 302
Different Size Tires and Wheels . . . . . . . 303
Uniform Tire Quality Grading . . . . . . . . . 303
Wheel Alignment and Tire Balance . . . . 305
Wheel Replacement . . . . . . . . . . . . . . . . . . . 305
Tire Chains . . . . . . . . . . . . . . . . . . . . . . . . . . . . 305
If a Tire Goes Flat . . . . . . . . . . . . . . . . . . . . . 306
Tire Changing . . . . . . . . . . . . . . . . . . . . . . . . . 307
Compact Spare Tire . . . . . . . . . . . . . . . . . . . . 312
Jump Starting
Jump Starting - North America . . . . . . . . . 313
Towing the Vehicle
Transporting a Disabled Vehicle . . . . . . . . 315
Recreational Vehicle Towing . . . . . . . . . . . 317
Appearance Care
Exterior Care . . . . . . . . . . . . . . . . . . . . . . . . . . . 319
Interior Care . . . . . . . . . . . . . . . . . . . . . . . . . . . 323
Floor Mats . . . . . . . . . . . . . . . . . . . . . . . . . . . . 326

GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-16540740) - 2023 - CRC - 6/16/22
Vehicle Care 315
9. Start the engine in the vehicle with thegood battery and run the engine at idle
speed for at least four minutes.
10. Try to start the vehicle that had the dead battery. If it will not start after a
few tries, it probably needs service.
Jumper Cable Removal
Reverse the sequence exactly when
removing the jumper cables.
After starting the disabled vehicle and
removing the jumper cables, allow it to idle
for several minutes.
Towing the Vehicle
Transporting a Disabled Vehicle
Caution
Incorrectly transporting a disabled vehicle
may cause damage to the vehicle. Use
proper tire straps to secure the vehicle to
the flatbed tow truck. Do not strap or
hook to any frame, underbody,
or suspension component not specified
below. Do not move vehicles with drive
axle tires on the ground. Damage is not
covered by the vehicle warranty.
Caution
The vehicle may be equipped with an
electric parking brake and/or an
electronic shifter. In the event of a loss of
12-volt battery power, the electric parking
brake cannot be released, and the vehicle
cannot be shifted to N (Neutral). Tire
skates or dollies must be used under the
non-rolling tires to prevent damage while
loading/unloading the vehicle. Dragging
the vehicle will cause damage not
covered by the vehicle warranty.
Caution
The vehicle may be equipped with a tow
eye. Improper use of the tow eye may
cause damage to the vehicle and is not
covered by the vehicle warranty.
If equipped, use the tow eye to load the
vehicle onto a flatbed tow truck from a
flat road surface, or to move the vehicle
a very short distance at a walking pace.
The tow eye is not designed for off-road
recovery. The vehicle must be in
N (Neutral) with the electric parking
brake released when using the tow eye. Contact a professional towing service if the
disabled vehicle must be transported. GM
recommends a flatbed tow truck to
transport a disabled vehicle. Use ramps to
help reduce approach angles, if necessary.
If equipped, a tow eye may be located near
the spare tire or emergency jack. Do not use
the tow eye to pull the vehicle from the
snow, mud, sand, or ditch. Tow eye threads
may have right or left-hand threads. Use
caution when installing or removing the
tow eye.
The vehicle must be in N (Neutral) and the
electric parking brake must be released
when loading the vehicle onto a flatbed tow
truck..If the vehicle is equipped with car wash
mode and has 12-volt battery power, refer
to
“Car Wash Mode” underAutomatic
Transmission 0208 to place the vehicle in
N (Neutral).
.If the 12-volt battery is dead and/or the
engine will not start, the vehicle will not
move. Try to jump start the vehicle. Refer
to Jump Starting - North America 0313
and if the jump start is successful, retry
the “Car Wash Mode” procedure.

GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-16540740) - 2023 - CRC - 6/16/22
Vehicle Care 317
Install the tow eye into the socket and turn
it until it is fully tightened.
When the tow eye is removed, reinstall the
cover with the notch in the original position.
To tow the vehicle behind another vehicle
for recreational purposes, such as behind a
motor home, seeRecreational Vehicle
Towing 0317.
Recreational Vehicle Towing
Recreational vehicle towing means towing
the vehicle behind another vehicle –such as
behind a motor home. The two most
common types of recreational vehicle
towing are known as dinghy towing and
dolly towing. Dinghy towing is towing the
vehicle with all four wheels on the ground.
Dolly towing is towing the vehicle with two
wheels on the ground and two wheels up
on a device known as a dolly.
Here are some important things to consider
before recreational vehicle towing:
.Become familiar with the local laws that
apply to recreational vehicle towing.
These laws may vary by region.
.Be sure you know the towing capacity of
the towing vehicle. Read the tow vehicle
manufacturer's recommendations.
.Know how far the vehicle will be towed.
Some vehicles have restrictions on how
far and how long they can tow.
.Get the proper towing equipment. See
your dealer or trailering professional for
additional advice and equipment
recommendations.
.If the vehicle is ready to be towed, just
as preparing the vehicle for a long trip,
ensure the vehicle is prepared to be
towed.
Dinghy Towing
Caution
If the vehicle is towed with all four
wheels on the ground, the drivetrain
components could be damaged. The
repairs would not be covered by the
vehicle warranty. Do not tow the vehicle
with all four wheels on the ground.
The vehicle was not designed to be towed
with all four wheels on the ground. The
vehicle may be towed using a platform
trailer with all four wheels off the ground.
Some vehicles may be dolly towed. See the
following information on dolly towing.
Dolly Towing (All-Wheel-Drive Vehicles)
All-wheel-drive vehicles cannot be towed
with two wheels on the ground. To properly
tow these vehicles, they should be placed on
a platform trailer with all four wheels off of
the ground.

GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-16540740) - 2023 - CRC - 6/16/22
318 Vehicle Care
Dolly Towing (Front-Wheel-Drive
Vehicles)
Tow the vehicle with the two rear wheels
on the ground and the front wheels on a
dolly.
To tow the vehicle from the front with the
rear wheels on the ground:1. Put the front wheels on the dolly.
2. Shift the transmission to P (Park). See Shifting Into Park 0205.
3. Set the parking brake.
4. Secure the vehicle to the dolly.
5. Follow the dolly manufacturer's instructions for preparing the vehicle and
dolly for towing. 6. Open the driver door and leave it open.
7. Shift to N (Neutral).
8. Release the parking brake and ensure it
is disengaged.
9. Turn off the vehicle and release the brake pedal.
10. The vehicle should continue to be in N (Neutral). If it is not, restart the engine
and repeat Steps 6–8.
11. Release the hood.
12. Lock the vehicle doors, with the driver door still open.
13. Exit the vehicle with the RKE transmitter.
14. Open the hood.
15. Disconnect the negative (–) terminal connector from the 12-volt battery.
16. Close and latch the hood.
17. Close the driver door.
Caution
If 105 km/h (65 mph) is exceeded while
towing the vehicle, it could be damaged.
Never exceed 105 km/h (65 mph) while
towing the vehicle.
Towing the Vehicle from the Rear

GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-16540740) - 2023 - CRC - 6/16/22
Vehicle Care 319
Caution
Towing the vehicle from the rear could
damage it. Also, repairs would not be
covered by the vehicle warranty. Never
have the vehicle towed from the rear.
Appearance Care
Exterior Care
Locks
Locks are lubricated at the factory. Use a
de-icing agent only when absolutely
necessary, and have the locks greased after
using. SeeRecommended Fluids and
Lubricants 0332.
Washing the Vehicle
To preserve the vehicle's finish, wash it
often and out of direct sunlight.
Caution
Do not use petroleum-based, acidic,
or abrasive cleaning agents as they can
damage the vehicle's paint, metal,
or plastic parts. If damage occurs, it
would not be covered by the vehicle
(Continued)
Caution (Continued)
warranty. Approved cleaning products can
be obtained from your dealer. Follow all
manufacturer directions regarding correct
product usage, necessary safety
precautions, and appropriate disposal of
any vehicle care product.
Caution
Avoid using high-pressure washes closer
than 30 cm (12 in) to the surface of the
vehicle. Use of power washers exceeding
8 274 kPa (1,200 psi) can result in
damage or removal of paint and decals.
If using an automatic car wash, follow the
car wash instructions. The windshield wiper
and rear window wiper, if equipped, must
be off. Remove any accessories that may be
damaged or interfere with the car wash
equipment.
Rinse the vehicle well, before washing and
after, to remove all cleaning agents
completely. If they are allowed to dry on
the surface, they could stain. Dry the finish with a soft, clean chamois or
an all-cotton towel to avoid surface
scratches and water spotting.
Cleaning Underhood Components
Caution
Do not power wash any component
under the hood that has this
e
symbol.
This could cause damage that would not
be covered by the vehicle warranty.
Solvents or aggressive cleaners may harm
underhood components. The usages of these
chemicals should be avoided.
Recommend water only.
A pressure washer may be used, but care
must be utilized. The following criteria must
be followed:
.Water pressure must be kept below
14,000 KPa (2,000 PSI).
.Water temperature must be below 80 °C
(180 °F).
.Spray nozzle with a 40 degree wide angle
spray pattern or wider must be used.
.Nozzle must be kept at least 30 cm (1 ft)
away from all surfaces.

GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-16540740) - 2023 - CRC - 6/16/22
328 Service and Maintenance
Because of the way people use vehicles,
maintenance needs vary. There may need to
be more frequent checks and services. The
Additional Required Services - Normal are for
vehicles that:
.Carry passengers and cargo within
recommended limits on the Tire and
Loading Information label. SeeVehicle
Load Limits 0196.
.Are driven on reasonable road surfaces
within legal driving limits.
.Use the recommended fuel. See
Recommended Fuel 0249.
Refer to the information in the Maintenance
Schedule Additional Required Services -
Normal Service.
The Additional Required Services - Severe are
for vehicles that are:
.Mainly driven in heavy city traffic in hot
weather.
.Mainly driven in hilly or mountainous
terrain.
.Frequently towing a trailer.
.Used for high speed or competitive
driving.
.Used for taxi, police, or delivery service. Refer to the information in the Maintenance
Schedule Additional Required Services -
Severe Service.
{Warning
Performing maintenance work can be
dangerous and can cause serious injury.
Perform maintenance work only if the
required information, proper tools, and
equipment are available. If they are not,
see your dealer to have a trained
technician do the work. See
Doing Your
Own Service Work 0262.
Maintenance Schedule
Tire Rotation and Required Services
Every 12 000 km (7,500 mi)
Tires are rotated to achieve a more uniform
wear for all tires. The first rotation is the
most important.
Anytime unusual wear is noticed, rotate the
tires as soon as possible, check for proper
tire inflation pressure, and check for
damaged tires or wheels. If the unusual
wear continues after the rotation, check the wheel alignment. See
When It Is Time for
New Tires 0301 and
Wheel Replacement 0305.
.Perform Multi-Point Vehicle Inspection.
See Multi-Point Vehicle Inspection (MPVI)
0 330.
.Lubricate body components. See Exterior
Care 0319.
Additional Required Services —Normal
Service
Every 12 000 km (7,500 mi)
.Check engine oil level and oil
life percentage. If needed, change engine
oil and filter, and reset oil life system. Or
when the CHANGE ENGINE OIL SOON
message displays, have the engine oil and
filter changed within the next 1 000 km/
600 mi. If driven under the best
conditions, the engine oil life system may
not indicate the need for vehicle service
for up to a year. The engine oil and filter
must be changed at least once a year and
the oil life system must be reset. Your
trained dealer technician can perform this
work. If the engine oil life system is reset
accidentally, service the vehicle within
5 000 km/3,000 mi since the last service.

GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-16540740) - 2023 - CRC - 6/16/22
Service and Maintenance 329
Reset the oil life system when the oil is
changed. SeeEngine Oil Life System
0 267.
.When the REPLACE AT NEXT OIL CHANGE
message displays, the engine air filter
should be replaced at the next engine oil
change. When the REPLACE ENGINE AIR
FILTER SOON message displays, the
engine air filter should be replaced at the
earliest convenience. Reset the engine air
filter life system after the engine air filter
is replaced. See Engine Air Filter Life
System 0268.
Every 36 000 km (22,500 mi)
.Passenger compartment air filter
replacement (or every 24 months,
whichever occurs first). More frequent
replacement may be needed if the vehicle
is driven in areas with heavy traffic, poor
air quality, areas with high dust levels or
are sensitive to environmental allergens.
Filter replacement may also be needed if
you notice reduced airflow, windows
fogging up, or odors. Your local GM
Service location can help you determine
when it is the right time to replace your
filter. Every 96 000 km (60,000 mi)
.Replace spark plugs. Inspect spark plug
wires and/or boots.
Every 161 000 km (100,000 mi)
.Replace hood and/or body lift support gas
struts. Or every 10 years, whichever
comes first. See Gas Strut(s)0279.
Every 240 000 km (150,000 mi)
.Change rear axle fluid, if equipped with
AWD. Do not directly power wash the
transfer case and/or front/rear axle
output seals. High pressure water can
overcome the seals and contaminate the
transfer case fluid. Contaminated fluid will
decrease the life of the transfer case and/
or axles and should be replaced.
.Drain and fill engine cooling system. Or
every six years, whichever comes first.
See Cooling System 0270.
Severe Conditions Requiring More
Frequent Maintenance*
.Public service, military, or commercial use
vehicles to include the following:
‐ Ambulances, police cars, and
emergency rescue vehicles. ‐
Civilian vehicles such as light duty
pick-up trucks, SUVs, and passenger
cars that are used in military
applications.
‐ Recovery vehicles such as tow trucks
and flatbed single vehicle carriers or
any vehicle that is consistently used in
towing trailers or other loads.
‐ High use commercial vehicles such as
courier delivery vehicles, private
security patrol vehicles, or any vehicles
that operate on a 24–hour basis.
‐ Any vehicle consistently operated in a
high sand or dust environment such as
those used on oil pipelines and similar
applications.
.Vehicles that are regularly used for short
trips of 6 km (4 mi) or less.
The oil life indicator will show you when
to change the oil and filter. Under severe
conditions the indicator may come on
before 12 000 km (7,500 mi).
* Footnote: Under extreme driving
conditions listed above, it may be
necessary to replace your spark plugs at
more frequent intervals. For further
assistance in determining the most

GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-16540740) - 2023 - CRC - 6/16/22
Customer Information 343
Services Provided
.Emergency Fuel Delivery:Delivery of
enough fuel for the vehicle to get to the
nearest service station.
.Lock-Out Service: Service to unlock the
vehicle if you are locked out. A remote
unlock may be available if you have
OnStar. For security reasons, the driver
must present identification before this
service is given.
.Emergency Tow from a Public Road or
Highway: Tow to the nearest GMC dealer
for warranty service, or if the vehicle was
in a crash and cannot be driven.
Assistance is not given when the vehicle
is stuck in the sand, mud, or snow.
.Flat Tire Change: Service to change a flat
tire with the spare tire. The spare tire,
if equipped, must be in good condition
and properly inflated. It is the owner's
responsibility for the repair or
replacement of the tire if it is not covered
by the warranty.
.Battery Jump Start: Service to jump start
a dead battery.
.Trip Interruption Benefits and Assistance:
If your trip is interrupted due to a
warranty event, incidental expenses may
be reimbursed within the Powertrain warranty period. Items considered are
reasonable and customary hotel, meals,
rental car, or a vehicle being delivered
back to the customer, up to 500 miles.
Services Not Included in Roadside
Assistance
.Impound towing caused by violation of
any laws
.Legal fines
.Mounting, dismounting, or changing of
snow tires, chains, or other traction
devices
Service is not provided if a vehicle is in an
area that is not accessible to the service
vehicle or is not a regularly traveled or
maintained public road, which includes ice
and winter roads. Off-road use is not
covered.
Services Specific to Canadian-Purchased
Vehicles
.Fuel Delivery: Reimbursement is up to
7 liters. Propane and other fuels are not
provided through this service.
.Lock-Out Service: Vehicle registration is
required.
.Trip Interruption Benefits and Assistance:
Must be over 150 km from where your
trip was started to qualify.
Pre-authorization, original detailed
receipts, and a copy of the repair orders
are required. Once authorization has been
received, the Roadside Assistance advisor
will help to make arrangements and
explain how to receive payment.
.Alternative Service: If assistance cannot
be provided right away, the Roadside
Assistance advisor may give permission to
get local emergency road service. You will
receive payment, up to $100, after
sending the original receipt to Roadside
Assistance. Mechanical failures may be
covered, however any cost for parts and
labor for repairs not covered by the
warranty are the owner’s responsibility.
Scheduling Service Appointments
When the vehicle requires warranty service,
contact your dealer and request an
appointment. By scheduling a service
appointment and advising the service
consultant of your transportation needs,
your dealer can help minimize your
inconvenience.

GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-16540740) - 2023 - CRC - 6/16/22
346 Customer Information
If a Crash Occurs
If there has been an injury, call emergency
services for help. Do not leave the scene of
a crash until all matters have been taken
care of. Move the vehicle only if its position
puts you in danger, or you are instructed to
move it by a police officer.
Give only the necessary information to
police and other parties involved in the
crash.
For emergency towing seeRoadside
Assistance Program 0342.
Gather the following information:
.Driver name, address, and telephone
number
.Driver license number
.Owner name, address, and telephone
number
.Vehicle license plate number
.Vehicle make, model, and model year
.Vehicle Identification Number (VIN)
.Insurance company and policy number
.General description of the damage to the
other vehicle Choose a reputable repair facility that uses
quality replacement parts. See
“Collision
Parts” earlier in this section.
If the airbag has inflated, see What Will You
See after an Airbag Inflates? 053.
Managing the Vehicle Damage Repair
Process
In the event that the vehicle requires
damage repairs, GM recommends that you
take an active role in its repair. If you have
a pre-determined repair facility of choice,
take the vehicle there, or have it towed
there. Specify to the facility that any
required replacement collision parts be
original equipment parts, either new
Genuine GM parts or recycled original GM
parts. Remember, recycled parts will not be
covered by the GM vehicle warranty.
Insurance pays the bill for the repair, but
you must live with the repair. Depending on
your policy limits, your insurance company
may initially value the repair using
aftermarket parts. Discuss this with the
repair professional, and insist on Genuine
GM parts. Remember, if the vehicle is
leased, you may be obligated to have the vehicle repaired with Genuine GM parts,
even if your insurance coverage does not
pay the full cost.
If another party's insurance company is
paying for the repairs, you are not obligated
to accept a repair valuation based on that
insurance company's collision policy repair
limits, as you have no contractual limits
with that company. In such cases, you can
have control of the repair and parts choices
as long as the cost stays within reasonable
limits.
Publication Ordering Information
Service Manuals
Service manuals have the diagnosis and
repair information on the engine/propulsion,
transmission, axle, suspension, brakes,
electrical system, steering system, body, etc.
Customer Literature
Owner’s manuals are written specifically for
owners and are intended to provide basic
operational information about the vehicle.
The owner’s manual includes the
Maintenance Schedule for all models.